530 Service Desk Associate jobs in the Philippines
IT Service Desk Associate - Urgent Hiring!
Taguig, National Capital Region
Bosch Group
Job Viewed
Job Description
Company Description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.
**Job Description**:
As a IT Service Desk Associate you are the point of contact for end users and their operational questions, requests and problems regarding IT services. Within the Service Desk, you are responsible for first
- line solutions to problems in the IT services.
**What you will do**
- Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
- Communication with end users and back end departments
- Keep customer updated of case status and resolution time
**Qualifications**:
**Who are you**
We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.
- Bachelor degree in Computer Science, Information Technology or any related courses
- Fresh Graduates are open to apply
- Excellence communication skills both oral, writing and listening in English
- Highly service oriented to ensure a high customer satisfaction
- Working in a shifting schedule
- Can start immediately
Additional Information
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.
**Job Description**:
As a IT Service Desk Associate you are the point of contact for end users and their operational questions, requests and problems regarding IT services. Within the Service Desk, you are responsible for first
- line solutions to problems in the IT services.
**What you will do**
- Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
- Communication with end users and back end departments
- Keep customer updated of case status and resolution time
**Qualifications**:
**Who are you**
We’re looking for people with the right attitude. A desire to learn and grow. We want great people who want to be part of great teams. Both graduates and experienced professionals are welcome to apply.
- Bachelor degree in Computer Science, Information Technology or any related courses
- Fresh Graduates are open to apply
- Excellence communication skills both oral, writing and listening in English
- Highly service oriented to ensure a high customer satisfaction
- Working in a shifting schedule
- Can start immediately
Additional Information
This advertiser has chosen not to accept applicants from your region.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
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Customer Technical Support
Booth & Partners
Posted today
Job Viewed
Job Description
Job Description
This is a remote position.
**About the Client**:
They make learning support accessible and convenient so that tutoring can be booked at a time that suits each child's schedule. Learning sessions take place live and online via our learning platform, which means students can log in from the comfort of home and work with their expert tutor without interrupting the family schedule.
All of their content is mapped to the Australian National Curriculum and is based on the unique learning needs of each individual. In this way, Cluey programs cover the topics each student is learning in class and specifically address each child's challenges. All sessions are recorded and can be re-watched for future reference, and parents can see what their child has learned.
Thanks to the online nature of our approach, they're able to source, train and quality check the best tutors from around Australia and make them available to any student, regardless of whether they live on a farm, in a big city, or in a small town between Milly Milly and Murgoo.
**Job Summary**:
Session Technical Support Officers are energetic team members who successfully manage and resolve customer and tutor technical issues that arise while using the Cluey Learning platform.
Session Technical Support Officer will also focus on driving a self-service customer and tutor experience, resolving the source of the queries and bugs with product and technology teams. The role is expected to be proactive in resolving risks before they become issues. In this role, you will also be expected to provide general customer and tutor support and continually look for ways to improve outcomes for customers and tutors.
**Responsibilities**:
Support new and existing students and tutors to successfully start and complete tutoring sessions.
Use decision trees for diagnosing, resolving, and documenting common hardware and software issues.
Ensure notes and follow-ups related to customer and tutor inquiries are managed per process and recorded in Salesforce in a timely, accurate, and professional manner.
Actively suggest improvements to streamline and automate workflows.
Educate tutors and customers on the benefits of self-service interactions.
Contribute to the maintenance of session support knowledge base articles, FAQs, and chat canned responses.
**Requirements**:
Experience working with and supporting various operating systems for
Experience working with and supporting various browsers such as
Familiarity with system firewalls, and anti-virus software with the knowledge to address any issues preventing access to Cluey sessions.
Familiarity with camera/microphone access and permissions on devices and web browsers.
Familiarity with remote-access software.
Excellent communicator, capable of explaining complex technical issues to customers quickly and easily, ensuring timely resolution of problems.
Minimum 2 years experience in customer service
Minimum 2 years experience in 1st and/or 2nd level IT support
**Benefits**:
**WHAT WE OFFER**:
Above-Industry Standard Compensation Package
Premium Healthcare Coverage and Life Insurance
Fun Monthly Employee Engagement Activities
Opportunities for Learning, Personality Development, and Career Advancement
Permanent Work from Home Opportunity
**Job Description**:
This is a remote position.
**About the Client**:
They make learning support accessible and convenient so that tutoring can be booked at a time that suits each child's schedule. Learning sessions take place live and online via our lear
This is a remote position.
**About the Client**:
They make learning support accessible and convenient so that tutoring can be booked at a time that suits each child's schedule. Learning sessions take place live and online via our learning platform, which means students can log in from the comfort of home and work with their expert tutor without interrupting the family schedule.
All of their content is mapped to the Australian National Curriculum and is based on the unique learning needs of each individual. In this way, Cluey programs cover the topics each student is learning in class and specifically address each child's challenges. All sessions are recorded and can be re-watched for future reference, and parents can see what their child has learned.
Thanks to the online nature of our approach, they're able to source, train and quality check the best tutors from around Australia and make them available to any student, regardless of whether they live on a farm, in a big city, or in a small town between Milly Milly and Murgoo.
**Job Summary**:
Session Technical Support Officers are energetic team members who successfully manage and resolve customer and tutor technical issues that arise while using the Cluey Learning platform.
Session Technical Support Officer will also focus on driving a self-service customer and tutor experience, resolving the source of the queries and bugs with product and technology teams. The role is expected to be proactive in resolving risks before they become issues. In this role, you will also be expected to provide general customer and tutor support and continually look for ways to improve outcomes for customers and tutors.
**Responsibilities**:
Support new and existing students and tutors to successfully start and complete tutoring sessions.
Use decision trees for diagnosing, resolving, and documenting common hardware and software issues.
Ensure notes and follow-ups related to customer and tutor inquiries are managed per process and recorded in Salesforce in a timely, accurate, and professional manner.
Actively suggest improvements to streamline and automate workflows.
Educate tutors and customers on the benefits of self-service interactions.
Contribute to the maintenance of session support knowledge base articles, FAQs, and chat canned responses.
**Requirements**:
Experience working with and supporting various operating systems for
Experience working with and supporting various browsers such as
Familiarity with system firewalls, and anti-virus software with the knowledge to address any issues preventing access to Cluey sessions.
Familiarity with camera/microphone access and permissions on devices and web browsers.
Familiarity with remote-access software.
Excellent communicator, capable of explaining complex technical issues to customers quickly and easily, ensuring timely resolution of problems.
Minimum 2 years experience in customer service
Minimum 2 years experience in 1st and/or 2nd level IT support
**Benefits**:
**WHAT WE OFFER**:
Above-Industry Standard Compensation Package
Premium Healthcare Coverage and Life Insurance
Fun Monthly Employee Engagement Activities
Opportunities for Learning, Personality Development, and Career Advancement
Permanent Work from Home Opportunity
**Job Description**:
This is a remote position.
**About the Client**:
They make learning support accessible and convenient so that tutoring can be booked at a time that suits each child's schedule. Learning sessions take place live and online via our lear
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Associate
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 1 day ago
Job Viewed
Job Description
Qualifications:
• Great level of understanding of English, capable of working with English tooling and br>• Knowledge Base < r>• Ability to multi-task and take responsibility in challenging situations < r>• Able to adjust to a fast-paced environment / constan changes < r>• Basic Computer skills with a typing speed of 40 WPM 100% accuracy < r>
Fresh Graduate of Senior High School Graduate
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO -CAN START ASAP
Express Hiring every Saturday 10:00 AM to 6:00 PM (Robinson's Ayala, Makati City)
Virtual Interview open Monday to Friday
10:00 AM to 5:00 PM
Starting Salary Php 20 000 to Php 25 000 plus other benefits
• Great level of understanding of English, capable of working with English tooling and br>• Knowledge Base < r>• Ability to multi-task and take responsibility in challenging situations < r>• Able to adjust to a fast-paced environment / constan changes < r>• Basic Computer skills with a typing speed of 40 WPM 100% accuracy < r>
Fresh Graduate of Senior High School Graduate
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO -CAN START ASAP
Express Hiring every Saturday 10:00 AM to 6:00 PM (Robinson's Ayala, Makati City)
Virtual Interview open Monday to Friday
10:00 AM to 5:00 PM
Starting Salary Php 20 000 to Php 25 000 plus other benefits
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Associate
Makati City, National Capital Region
Dempsey Resource Management Inc.
Posted 2 days ago
Job Viewed
Job Description
We are looking for new Customer Support Associates who are passionate about customer support and
helping people. We are looking for people who are passionate, understand the urgency of the start-up br>setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our
world-class Fintech client.
The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>Problem-solving mindset with strong attention to detail
● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
We are ideally looking for someone who has worked in customer services before, but we are willing to
work with the right person, whatever their experience if they have a passion for helping customers.
helping people. We are looking for people who are passionate, understand the urgency of the start-up br>setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our
world-class Fintech client.
The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>Problem-solving mindset with strong attention to detail
● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
We are ideally looking for someone who has worked in customer services before, but we are willing to
work with the right person, whatever their experience if they have a passion for helping customers.
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Agent
Ortigas, National Capital Region
Sapient Solutions - SGS
Posted 4 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Representative
Davao del Sur, Davao del Sur
Talent Outsourcing Channel Solutions
Posted 4 days ago
Job Viewed
Job Description
Urgent hiring! Call Center Agents!
br>Qualifications:
• At least senior high school graduate. < r>• Preferably with at least 1 year of CCE (but not required) < r>• Open for candidates with no experience but must have Excellent Communications Skills < r>• Must be flexible to work any schedule. < r>• Must be fully vaccinated. < r>• Can start ASAP < r>
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite
Exciting Carrer awaits you, come and apply now!
br>Qualifications:
• At least senior high school graduate. < r>• Preferably with at least 1 year of CCE (but not required) < r>• Open for candidates with no experience but must have Excellent Communications Skills < r>• Must be flexible to work any schedule. < r>• Must be fully vaccinated. < r>• Can start ASAP < r>
Additional benefits will be discussed during the Job Offer.
Schedule: Shifting
Work set-up: Onsite
Exciting Carrer awaits you, come and apply now!
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Associate
Dempsey Resource Management Inc.
Posted 4 days ago
Job Viewed
Job Description
You may endorsed Applicant
- Fresh Graduate of Senior High br>- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
You may endorsed Applicant
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
- Fresh Graduate of Senior High br>- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
You may endorsed Applicant
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Associate
Makati, National Capital Region
JOB MATCHMAKER
Posted 4 days ago
Job Viewed
Job Description
WE NEED 150 CSA URGENT!
br>Salary Range: 25k
Location: Onsite at Ayala Ave., Makati City
Schedule: Shifting (Day, Mid and Night)
Qualifications:
● fresh graduate will be considered < r>● Amenable person < r>● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
br>Salary Range: 25k
Location: Onsite at Ayala Ave., Makati City
Schedule: Shifting (Day, Mid and Night)
Qualifications:
● fresh graduate will be considered < r>● Amenable person < r>● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Problem-solving mindset with strong attention to detail < r>● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Associate
Makati City, National Capital Region
Dempsey Resource Management , Inc.
Posted 5 days ago
Job Viewed
Job Description
-Al least Senior High School graduate
- High School Graduates or Degree Holders are welcome to apply br>- Candidate with 6 months Experience in BPO is an advantage
-Great level of speaking and understanding of English, capable of working with English tooling and Knowledge Base
-Ability to multi-task and take responsibility in challenging situations
-Able to adjust to a fast-paced environment / constant changes
-Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
-Willing to undergo 22 days training.
-Willing to render shifting schedule
- High School Graduates or Degree Holders are welcome to apply br>- Candidate with 6 months Experience in BPO is an advantage
-Great level of speaking and understanding of English, capable of working with English tooling and Knowledge Base
-Ability to multi-task and take responsibility in challenging situations
-Able to adjust to a fast-paced environment / constant changes
-Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
-Willing to undergo 22 days training.
-Willing to render shifting schedule
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Specialist
Cagayan de Oro, Misamis Oriental
TORCH Solutions
Posted 8 days ago
Job Viewed
Job Description
We are seeking for a customer service representative position located in Cagayan de Oro. As a customer service representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work in a dynamic and stimulating call center environment.
br>What you'll be doing
- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
What we're looking for
- (at least HS Grad (old curriculum) / SHS Grad
- Excellent Communication skills
br>What you'll be doing
- Handling inbound and outbound customer calls, emails, and chats to provide top-notch customer service
- Resolving customer inquiries, issues, and complaints in a friendly, efficient, and professional manner
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to improve the customer experience and providing feedback to management
What we're looking for
- (at least HS Grad (old curriculum) / SHS Grad
- Excellent Communication skills
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Associate
Makati, National Capital Region
Dempsey Resource Management, Inc.
Posted 9 days ago
Job Viewed
Job Description
Qualifications:
We are looking for candidates who demonstrate: br>Strong command of the English language, with the ability to work effectively using English-based tools and knowledge resources.
Excellent multitasking skills and the ability to take ownership in challenging situations.
Adaptability to thrive in a fast-paced, constantly evolving environment.
Basic computer proficiency, including a typing speed of at least 40 WPM with 100% accuracy.
Willing to work on site
We welcome applications from:
Fresh graduates of Senior High School
High School graduates or degree holders
Candidates with at least 6 months of BPO experience
We are looking for candidates who demonstrate: br>Strong command of the English language, with the ability to work effectively using English-based tools and knowledge resources.
Excellent multitasking skills and the ability to take ownership in challenging situations.
Adaptability to thrive in a fast-paced, constantly evolving environment.
Basic computer proficiency, including a typing speed of at least 40 WPM with 100% accuracy.
Willing to work on site
We welcome applications from:
Fresh graduates of Senior High School
High School graduates or degree holders
Candidates with at least 6 months of BPO experience
This advertiser has chosen not to accept applicants from your region.
9