189 Service Desk Associate jobs in Manila
Service Desk Associate [fresh Grad - Manila]
Manila, Metropolitan Manila
Accenture
Posted today
Job Viewed
Job Description
**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
**Responsibilities**:
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
**Qualifications**:
- Open to graduates of any course
- Fresh graduates are welcome to apply
- With at least 6 months relevant work experience (contact center and or technical experience)
- Good knowledge and skills in IT
- Interest in providing technical supports and assistance to clients and end-users
- Excellent written and verbal English communication skills
**TERMS AND CONDITIONS**
**Job Types**: Full-time, Fresh graduate
**Salary**: Php25,000.00 - Php30,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 10 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
Application Question(s):
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
**Responsibilities**:
- Provide technical support for resolution of customers’ IT problems, incidents, issues, requests and queries
- Liaise with other support teams as necessary to resolve customer requests or incidents.
- Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
**Qualifications**:
- Open to graduates of any course
- Fresh graduates are welcome to apply
- With at least 6 months relevant work experience (contact center and or technical experience)
- Good knowledge and skills in IT
- Interest in providing technical supports and assistance to clients and end-users
- Excellent written and verbal English communication skills
**TERMS AND CONDITIONS**
**Job Types**: Full-time, Fresh graduate
**Salary**: Php25,000.00 - Php30,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- Employee discount
- Flexible schedule
- Flextime
- Gym membership
- Health insurance
- Life insurance
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 10 hour shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus
COVID-19 considerations:
Application Question(s):
This advertiser has chosen not to accept applicants from your region.
0
Technical/customer Support Representative I
Manila, Metropolitan Manila
FIS Global
Posted today
Job Viewed
Job Description
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
General Equivalency Diploma
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
**Job Summary**
Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.
**What you will be doing**:
- Provides in-depth product support to FIS clients by resolving incoming inquiries.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Other related duties assigned as needed. Educational Requirements Bachelor’s Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.) General Knowledge, Skills & Abilities
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Documents client information and recurring technical issues to support product quality programs and product development
- Knowledge of FIS products and services
- Strong analytical skills
- Knowledge in programming, business analysis or implementation of software products
**What you bring**:
- Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
- Customer service oriented; advocates on behalf of our clients
- Strong analytical skills
- Organizational and time management skills required (ability to juggle multiple priorities at a time)
- Self-starter with proven ability to work independently
- Good oral and written communication skills
- Strong problem-solving skills
- Previous experience using SNOW (ServiceNow) is desirable
**What we offer you**:
- A competitive salary and benefits.
- Great work spaces with dedicated and motivated colleagues.
- A variety of career development tools, resources and opportunities.
**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
General Equivalency Diploma
**Travel Percentage**:
0%
Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
**Job Summary**
Administer necessary product requirements to maintain consistent account control of clients using FIS software products and ensure the quality and utilization of FIS software products satisfies client needs.
**What you will be doing**:
- Provides in-depth product support to FIS clients by resolving incoming inquiries.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Interpersonal skills and technical product knowledge and expertise are critical to responding to daily Client-centric activities.
- Other related duties assigned as needed. Educational Requirements Bachelor’s Degree in business or related field or the equivalent combination of education, training, or work experience. (High school diploma or GED for job levels I and II.) General Knowledge, Skills & Abilities
- Prior banking or finance related experiences a plus; personal banking experience preferred
- Documents client information and recurring technical issues to support product quality programs and product development
- Knowledge of FIS products and services
- Strong analytical skills
- Knowledge in programming, business analysis or implementation of software products
**What you bring**:
- Prior banking or finance related experience a plus; personal banking or mobile banking experience preferred.
- Customer service oriented; advocates on behalf of our clients
- Strong analytical skills
- Organizational and time management skills required (ability to juggle multiple priorities at a time)
- Self-starter with proven ability to work independently
- Good oral and written communication skills
- Strong problem-solving skills
- Previous experience using SNOW (ServiceNow) is desirable
**What we offer you**:
- A competitive salary and benefits.
- Great work spaces with dedicated and motivated colleagues.
- A variety of career development tools, resources and opportunities.
**Privacy Statement**
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
**Sourcing Model**
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
pridepass
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Associate
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 4 days ago
Job Viewed
Job Description
Qualifications:
• Great level of understanding of English, capable of working with English tooling and br>• Knowledge Base < r>• Ability to multi-task and take responsibility in challenging situations < r>• Able to adjust to a fast-paced environment / constan changes < r>• Basic Computer skills with a typing speed of 40 WPM 100% accuracy < r>
Fresh Graduate of Senior High School Graduate
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO -CAN START ASAP
Express Hiring every Saturday 10:00 AM to 6:00 PM (Robinson's Ayala, Makati City)
Virtual Interview open Monday to Friday
10:00 AM to 5:00 PM
Starting Salary Php 20 000 to Php 25 000 plus other benefits
• Great level of understanding of English, capable of working with English tooling and br>• Knowledge Base < r>• Ability to multi-task and take responsibility in challenging situations < r>• Able to adjust to a fast-paced environment / constan changes < r>• Basic Computer skills with a typing speed of 40 WPM 100% accuracy < r>
Fresh Graduate of Senior High School Graduate
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO -CAN START ASAP
Express Hiring every Saturday 10:00 AM to 6:00 PM (Robinson's Ayala, Makati City)
Virtual Interview open Monday to Friday
10:00 AM to 5:00 PM
Starting Salary Php 20 000 to Php 25 000 plus other benefits
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Associate
Makati City, National Capital Region
Dempsey Resource Management Inc.
Posted 4 days ago
Job Viewed
Job Description
We are looking for new Customer Support Associates who are passionate about customer support and
helping people. We are looking for people who are passionate, understand the urgency of the start-up br>setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our
world-class Fintech client.
The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>Problem-solving mindset with strong attention to detail
● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
We are ideally looking for someone who has worked in customer services before, but we are willing to
work with the right person, whatever their experience if they have a passion for helping customers.
helping people. We are looking for people who are passionate, understand the urgency of the start-up br>setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our
world-class Fintech client.
The ideal candidate will have.
● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>Problem-solving mindset with strong attention to detail
● Ability to take ownership of contact to provide resolution to client < r>● Ability to provide and receive feedback (it’s a two-way street)
● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
We are ideally looking for someone who has worked in customer services before, but we are willing to
work with the right person, whatever their experience if they have a passion for helping customers.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Agent
Ortigas, National Capital Region
Sapient Solutions - SGS
Posted 6 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Associate
Makati City, National Capital Region
Dempsey Resource Management , Inc.
Posted 7 days ago
Job Viewed
Job Description
-Al least Senior High School graduate
- High School Graduates or Degree Holders are welcome to apply br>- Candidate with 6 months Experience in BPO is an advantage
-Great level of speaking and understanding of English, capable of working with English tooling and Knowledge Base
-Ability to multi-task and take responsibility in challenging situations
-Able to adjust to a fast-paced environment / constant changes
-Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
-Willing to undergo 22 days training.
-Willing to render shifting schedule
- High School Graduates or Degree Holders are welcome to apply br>- Candidate with 6 months Experience in BPO is an advantage
-Great level of speaking and understanding of English, capable of working with English tooling and Knowledge Base
-Ability to multi-task and take responsibility in challenging situations
-Able to adjust to a fast-paced environment / constant changes
-Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
-Willing to undergo 22 days training.
-Willing to render shifting schedule
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Associate
Makati, National Capital Region
Dempsey Resource Management, Inc.
Posted 12 days ago
Job Viewed
Job Description
Qualifications:
We are looking for candidates who demonstrate: br>Strong command of the English language, with the ability to work effectively using English-based tools and knowledge resources.
Excellent multitasking skills and the ability to take ownership in challenging situations.
Adaptability to thrive in a fast-paced, constantly evolving environment.
Basic computer proficiency, including a typing speed of at least 40 WPM with 100% accuracy.
Willing to work on site
We welcome applications from:
Fresh graduates of Senior High School
High School graduates or degree holders
Candidates with at least 6 months of BPO experience
We are looking for candidates who demonstrate: br>Strong command of the English language, with the ability to work effectively using English-based tools and knowledge resources.
Excellent multitasking skills and the ability to take ownership in challenging situations.
Adaptability to thrive in a fast-paced, constantly evolving environment.
Basic computer proficiency, including a typing speed of at least 40 WPM with 100% accuracy.
Willing to work on site
We welcome applications from:
Fresh graduates of Senior High School
High School graduates or degree holders
Candidates with at least 6 months of BPO experience
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Agent
Ortigas, National Capital Region
Sapient Global Services
Posted 12 days ago
Job Viewed
Job Description
Easy and Fast One-day Hiring Process! Earn up to 25k monthly plus more benefits! We are looking for a Customer Service Representative in our Metro Manila Sites! This is for urgent hiring, don’t miss this opportunity and Apply Now!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
br>Responsibilities:
• Answer incoming customer calls and inquiries < r>• Provide information and assistance to customers < r>• Resolve customer complaints and escalate issues as needed < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• At least 18 years old and above < r>• High school or senior high school graduates are welcome to apply < r>• With or Without work/BPO experience < r>• With good communication skills < r>• Computer Literate < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
This advertiser has chosen not to accept applicants from your region.
7
Customer Support Associate
Makati, National Capital Region
Dempsey Resource Management Inc.
Posted 14 days ago
Job Viewed
Job Description
WE’RE HIRING!
Customer Support Associate br> Onsite – Makati City < r>Earn up to ₱25,000/month < r> Financial Tech Account | Phone, Email & Chat Support
Shifting Schedule: Day, Mid, Night
WHO CAN APPLY:
-SHS & HS Graduates
-College Grads
- With 6+ months BPO experience
WE NEED PEOPLE WHO:
-Speak English confidently (NO Tagalog during interviews!)
-Have strong vocabulary & comprehension
-Can solve problems on the spot
Customer Support Associate br> Onsite – Makati City < r>Earn up to ₱25,000/month < r> Financial Tech Account | Phone, Email & Chat Support
Shifting Schedule: Day, Mid, Night
WHO CAN APPLY:
-SHS & HS Graduates
-College Grads
- With 6+ months BPO experience
WE NEED PEOPLE WHO:
-Speak English confidently (NO Tagalog during interviews!)
-Have strong vocabulary & comprehension
-Can solve problems on the spot
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Associate
Makati, National Capital Region
Dempsey
Posted 18 days ago
Job Viewed
Job Description
The ideal candidate should have:
br>● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
QUALIFICATIONS:
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
Note: ALL POSITIONS ARE FOR DIRECT HIRE AND NOT UNDER AGENCY
br>● Great level of understanding of English, capable of working with English tooling and < r>● Knowledge Base < r>● Ability to multi-task and take responsibility in challenging situations < r>● Able to adjust to a fast-paced environment / constant changes < r>● Basic Computer skills with a typing speed of 40 WPM, 100% accuracy < r>
QUALIFICATIONS:
- Fresh Graduate of Senior High
- High School Graduate or Degree Holder
- Candidate with 6 months Experience in BPO
Note: ALL POSITIONS ARE FOR DIRECT HIRE AND NOT UNDER AGENCY
This advertiser has chosen not to accept applicants from your region.
9