6,338 Service Delivery Coordinator jobs in the Philippines

CTS delivers comprehensive IT solutions to meet the unique demands of mission-driven organizations. We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors. We're committed to making technology work seamlessly, so our clients can focus on making a difference, regardless of their industry.

At CTS, we believe in building a company culture that fosters growth, collaboration, and innovation. By joining our team, you will not only help empower businesses with cutting-edge IT solutions but also build a rewarding career in a dynamic and supportive environment. Discover the many reasons why CTS is a great place to advance your career. We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries. Learn more about us at

The Service Delivery Coordinator is responsible for maintaining a bird's eye view of all Service Delivery ticket traffic. This role allows the team to focus on delivering technical services to the clients without worrying about new ticket management. This person is responsible for highlighting client issues that appear to be heading out of standard control. This role focuses on maintaining an overall harmony of the team productivity with the direct support of the SDM (Service Delivery Manager) and Service Delivery POD Supervisors.This is a remote position for candidates located in the Philippines.

• DEVELOPMENT/USE OF OUR PSA (Professional Services Automation)
• Use our PSA/Ticketing System to manage and monitor all Client-facing activity.
• Schedule and Assign the workload across our Team so they work efficiently.
• Continually look for ways to improve workflows with our Ticketing System.
• Make sure that we are meeting our Internal SLAs and any SLAs we have with clients.
• Ensure nothing slips through the cracks; if it does, stop it from happening again.

• Appropriately triage all service delivery board tickets according to CTS workflows and standards.

• EXTRACT KPIs AND OTHER REPORTS FOR THE TEAM

• Communication, reporting & risk assessment.
• Create any reports that help illustrate common issues and overall Helpdesk stats and be accountable for reporting them to the Leadership Team.
• Manage client expectations to ensure the Team can deliver what is promised.
• Improve customer service, perception, and satisfaction.

• Report the utilization of Support resources to the Service Delivery Manager.

• TEAMWORK

• Coordinate & schedule the Service Team to high utilization.
• Support the Team and Clients with any unusual/high-level issues that arise.

• Dispatch onsite dispatch resources to clients when needed.

• NUMBERS AND METRICS

• Identify and lead Initiatives to Improve all KPIs and performance Metrics alongside the SDM.
• Accountable to KPIs and metrics that will include things such as Client Satisfaction Scores (CSAT), Team Efficiency, and Team.
• Happiness, as well as intangible metrics that align with things such as our Company Core Values.

• Excellent Communication skills, founded in being a good listener who seeks to understand the position of those being supported.
• Experience in Scheduling and Resource Management.
• IT Literate – Medium to Advanced User level.
• Management & Leadership Experience of an IT Service Team.
• A deep desire to deliver a fantastic Client Experience.
• The ability to keep up with & adapt to the fast-paced IT world.

• Experience using a Ticketing system and/or PSA Tool.
• Skills in Strategic & Resource Planning with an ability to think and plan ahead.
• Experience handling Technical Service Tickets.
• Experience and knowledge of working with Microsoft 365 and Google Workspace Platform.
• Client Experience Certifications such as Helpdesk Habits, etc.
• Experience working for a Managed Service Provider (MSP) or IT Support Business.
• Experience with MSP-related tools: ConnectWise, Kaseya VSA, PRTG, and ITGlue.

• This is afull-time remote position for candidates located in the Philippines
• The hours for this position are 7am-4pm EST Monday - Friday

The salary range for this role is $1700 - $2500/monthly

This is a contracted position.

• Competitive compensation
• Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Retirement Plan (401(k)) with company match
• Commuter Benefits
• Short-Term Disability Insurance fully paid by the company
• Long-Term Disability Insurance fully paid by the company
• Life and AD&D Insurance, with optional Supplemental Life Insurance
• Paid Time Off, including Paid Parental Leave
• 10 Holidays

• 2 Floating Holidays

• Please note that the availability and specifics of benefits may vary depending on your country of residence.

We will try to make it as fast as possible :-) We use Greenhouse to help us schedule the meetings so emails will come from

Once you are successfully approved on one step, you will be moved to the following one.

(*) Steps 4, 5 and 6 may not occur or be set up differently, depending on the position. We will let you know at the beginning of your process with us

• Application review

• First interview with our team, in a 30 minutes phone call

• Interview with the Hiring Manager, from 30 to 45 minutes online video call

• (*) Case Study or a Technical Exercise to be presented to our team in a Panel Interview (with 2 or more of our team members), usually for 1 hour

• (*) Team Interview, a conversation with future colleagues, from 45 minutes to 1 hour

• (*) Executive Interview with one of our Leaders, from 30 to 45 minutes

• An offer is extended

• Welcome to CTS o/

CTS is proud to be an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and employees. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, ancestry, national origin, religion, disability, sex (including pregnancy), age, gender, gender identity, sexual orientation, marital status, veteran status, or any other characteristic protected by law.

CTS is committed to working with and providing access and reasonable accommodation to applicants. If you require an accommodation, please reach out to once you've begun the interview process. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.

Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer expert consultancy, bespoke services, tailored training and unique solutions to complex projects. Specialising in digital quality, Planit have a geographic footprint across many continents, with 1700+ permanent employees and have been recognised in Gartner's Magic Quadrant for Application Testing Services.

Our values and ethos are focused on an intrinsic connection to our people, the awareness of our environment and our pursuit to be better than yesterday. We continue to lead the industry with unrivalled ideas, ability, and a quest to discern paradigms.

About the role:

The Service Delivery Coordinator (SDC) works in collaboration with the Account Directors, Account Managers, Delivery Managers and People Leads at Planit to provide administration support and coordination. Key to the success of the SDC position is the ability to be organised, efficient, a clear communicator, excellent attention to details, good stakeholder management skills and the ability to remain calm under pressure.

The SDC will have strong administration experience, be able to work to deadline and have a flexible, pro-active and positive outlook.

Responsibilities:

• Manage Salesforce Dashboards, ensuring compliance with company KPI's regarding opportunities and account activities
• Ensure client invoices are checked and approved according to Planit timelines and follow through with client communications regarding invoicing where necessary.
• Liaise with field personnel to ensure time cards (both client and Planit) are completed accurately in a timely manner.
• Cross check client time card data and Planit time card data to assure consistency and accuracy.
• Provide timesheet completion performance data to Account Directors, People Leads, and the leadership team.
• Escalate habitual non-completion / tardiness to the appropriate Account Director, People Lead and/or senior management .
• Collect and collate service delivery data to facilitate internal and client facing reporting.
• Create and update reporting pack deliverables to meet specified contractual requirements (where present) on an account-by-account basis.
• Track and report on action item completion status.
• Record timesheet system outages and performance issues.
• Liaise with the IT function regarding the escalation of timesheet system issues.
• Utilise Planit or client templates to create and draft Master Service Agreements and Statements of Work
• Close attention to detail to deliver accurate information to the client and the Account Director team
• Swift response and creation of documents to ensure no delay in sending of documents.

Culture & Benefits:

We have an inclusive down-to-earth culture whilst collaborating and supporting each other. We recognize and reward high performers and there are regular employee social events as well as excellent employee benefits via our Planit Plus Program, such as:

• Paid health insurance (HMO)
• Life insurance coverage
• Personal accident coverage
• 20 days paid leave per year
• Group Personal Accident Insurance
• Payroll Easy Accounts
• Get full access to Planit's Academy and Apollo training programmes, LinkedIn Learning and other third-party training.
• Global opportunities for transfers and secondments across the Planit Group.

Working Conditions:

• Fixed Term Employment (6- month contract)

We are looking for a Service Delivery Coordinator who will play a key role in ensuring the smooth and efficient delivery of services to our clients. This role involves coordinating daily operations, managing engineering schedules, monitoring SLAs, and driving continuous improvement across our technical delivery teams.

What You'll Do

• Oversee day-to-day service delivery operations and project implementations.
• Coordinate with Project Managers and the Engineering Manager to ensure timely project completion.
• Manage engineering schedules, resource allocation, and adherence to SLAs and KPIs.
• Support service transitions, deployments, and change implementations.
• Conduct regular service and performance reviews with internal teams.
• Implement process improvements to enhance service quality and operational efficiency.
• Maintain documentation of processes, contracts, and operational procedures.
• Generate reports on performance, SLA compliance, and client satisfaction.

What We're Looking For

• Bachelor's degree in Information Technology, Business Administration, or related field.
• At least 2 years of experience in service delivery coordination, project coordination, or client support.
• Experience in IT solutions, managed services, or systems integration preferred.
• Strong organizational, analytical, and communication skills.

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person

Planit
are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.

Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer expert consultancy, bespoke services, tailored training and unique solutions to complex projects. Specialising in digital quality, Planit have a geographic footprint across many continents, with 1700+ permanent employees and have been recognised in Gartner's Magic Quadrant for Application Testing Services.

Our values and ethos are focused on an intrinsic connection to our people, the awareness of our environment and our pursuit to be better than yesterday. We continue to lead the industry with unrivalled ideas, ability, and a quest to discern paradigms.

About the role:

The Service Delivery Coordinator (SDC) works in collaboration with the Account Directors, Account Managers, Delivery Managers and People Leads at Planit to provide administration support and coordination. Key to the success of the SDC position is the ability to be organised, efficient, a clear communicator, excellent attention to details, good stakeholder management skills and the ability to remain calm under pressure.

The SDC will have strong administration experience, be able to work to deadline and have a flexible, pro-active and positive outlook.

Responsibilities:

• Manage Salesforce Dashboards, ensuring compliance with company KPI's regarding opportunities and account activities
• Ensure client invoices are checked and approved according to Planit timelines and follow through with client communications regarding invoicing where necessary.
• Liaise with field personnel to ensure time cards (both client and Planit) are completed accurately in a timely manner.
• Cross check client time card data and Planit time card data to assure consistency and accuracy.
• Provide timesheet completion performance data to Account Directors, People Leads, and the leadership team.
• Escalate habitual non-completion / tardiness to the appropriate Account Director, People Lead and/or senior management .
• Collect and collate service delivery data to facilitate internal and client facing reporting.
• Create and update reporting pack deliverables to meet specified contractual requirements (where present) on an account-by-account basis.
• Track and report on action item completion status.
• Record timesheet system outages and performance issues.
• Liaise with the IT function regarding the escalation of timesheet system issues.
• Utilise Planit or client templates to create and draft Master Service Agreements and Statements of Work
• Close attention to detail to deliver accurate information to the client and the Account Director team
• Swift response and creation of documents to ensure no delay in sending of documents.

Culture & Benefits:
We have an inclusive down-to-earth culture whilst collaborating and supporting each other. We recognize and reward high performers and there are regular employee social events as well as excellent employee benefits via our Planit Plus Program, such as:

• Paid health insurance (HMO)
• Life insurance coverage
• Personal accident coverage
• 20 days paid leave per year
• Group Personal Accident Insurance
• Payroll Easy Accounts
• Get full access to Planit's Academy and Apollo training programmes, LinkedIn Learning and other third-party training.
• Global opportunities for transfers and secondments across the Planit Group.

Working Conditions:

• Fixed Term Employment (6- month contract)

• Prepare, collate, and manage rosters through FlowLogic for nine 24/7 SIL houses, ensuring coverage is aligned to client support plans and in compliance with relevant employment laws and the SCHADS Award.
• Adjust rosters to accommodate employee leave.
• Consult with Team Leaders to ensure compliance.

• Process payroll accurately and in compliance with relevant employment laws and the SCHADS Award.
• Ensure timely payment of wages, superannuation, and payroll tax obligations.
• Manage staff entitlements, including leave accruals and termination calculations.

• Process invoices and payments to suppliers efficiently.
• Manage accounts receivable, ensuring timely invoicing and follow-up on outstanding payments.
• Ensure all invoicing claims are accurate and in line with service agreements and Programs of Support.
• Actively monitor client budgets and plans to ensure invoicing aligns correctly with their funding allocations.

• Prepare and lodge Business Activity Statements (BAS) and Instalment Activity Statements (IAS).
• Ensure compliance with all taxation requirements, including PAYG, GST, and superannuation obligations.
• Stay up to date with financial regulations, ensuring the business remains compliant with all legislative requirements.

• Prepare and present comprehensive financial reports, including profit and loss statements, balance sheets, and cash flow statements.
• Develop and maintain financial models to support informed decision-making and strategic planning.
• Monitor financial performance and provide valuable insights to management on cost control, revenue growth, and operational efficiencies.

• Minimum Cert IV in Accounting and Bookkeeping.
• Strong knowledge of accounting principles, regulations, and financial reporting standards.
• A strong understanding of Australian financial compliance and governance.
• High attention to detail with the ability to prioritize and multi-task in a fast-paced environment.
• Proactive with a strong work ethic and the commitment to deliver and drive successful outcomes.
• Excellent analytical skills with the ability to identify risks, opportunities, and solutions.
• Proven track record in financial management and ability to improve financial controls and processes.
• Experience using Xero and Microsoft Office Suite (Outlook, Teams, SharePoint, Excel, PowerPoint).
• Experience in the disability, aged, or community services sector.
• Knowledge of NDIS standards and compliance requirements is highly desirable.
• Experience in Xero (Payroll and accounts) is essential.
• Availability to render at least 25 hours per week.
• Flexibility with shifting schedules and overtime, including working on holidays and Australian after-hours night shifts and anytime on weekends.

If you're a motivated and skilled individual looking for a rewarding opportunity in the NDIS healthcare industry, we encourage you to apply Join us in making a positive impact on the lives of those we serve.

How to Apply:

If you're interested in this opportunity, please email your most updated resume to with the subject line: Payroll and Rostering Officer - (Your Name).

We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world

• Deliver consistent and exceptional customer service, and where possible first call resolution across all Vocus products and services.
• Be the first point of contact for all inbound standard customer interactions and provide first level support via multiple channels.
• Accurately deliver services as part of Vocus' product catalogue.
• Ensure all communications are accurately and thoroughly documented into the Support Ticketing system, correctly prioritized, and categorized.
• Ensure all customer communications are proactively attended to in an effective and timely manner within customer Service Level Agreements – whilst ensuring the customer is kept informed of progress.
• Develop and maintain relevant knowledge and skills to be able to create solutions to technical/application customer problems and queries.
• Responsible for the completion of all assigned cases ensuring customer satisfaction and quality control.
• Ensure system, service records and documentation are kept up to date with any changes.
• Identify complex delivery issues for escalation and effectively use the pre-established escalation process within OLA/SLA.
• Escalate any identified standards, policies, or procedural improvements to relevant parties within the organization to enhance the current use of products or systems and reduce incoming contact channel volumes whilst keeping Management aware of any discrepancies, deficiencies, or inaccuracies.
• Contribute to the creation and updating of both customer and internal departmental documentation and knowledge, including processes and work instructions.
• Active self-development such as participation in workshops, courses, and certifications where applicable.
• Comply with continuous improvement initiatives, management systems and established processes.
• Any other duties as required by departmental Team Leads or Managers.
• Other duties as requested by Management, not limited to the above.

Join the A-Team and experience the A-Life

Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.

Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer expert consultancy, bespoke services, tailored training and unique solutions to complex projects. Specialising in digital quality, Planit have a geographic footprint across many continents, with 1700+ permanent employees and have been recognised in Gartner's Magic Quadrant for Application Testing Services.

Our values and ethos are focused on an intrinsic connection to our people, the awareness of our environment and our pursuit to be better than yesterday. We continue to lead the industry with unrivalled ideas, ability, and a quest to discern paradigms.

About the role:

The Service Delivery Coordinator (SDC) works in collaboration with the Account Directors, Account Managers, Delivery Managers and People Leads at Planit to provide administration support and coordination. Key to the success of the SDC position is the ability to be organised, efficient, a clear communicator, excellent attention to details, good stakeholder management skills and the ability to remain calm under pressure.

The SDC will have strong administration experience, be able to work to deadline and have a flexible, pro-active and positive outlook.

Responsibilities:

• Manage Salesforce Dashboards, ensuring compliance with company KPI's regarding opportunities and account activities
• Ensure client invoices are checked and approved according to Planit timelines and follow through with client communications regarding invoicing where necessary.
• Liaise with field personnel to ensure time cards (both client and Planit) are completed accurately in a timely manner.
• Cross check client time card data and Planit time card data to assure consistency and accuracy.
• Provide timesheet completion performance data to Account Directors, People Leads, and the leadership team.
• Escalate habitual non-completion / tardiness to the appropriate Account Director, People Lead and/or senior management .
• Collect and collate service delivery data to facilitate internal and client facing reporting.
• Create and update reporting pack deliverables to meet specified contractual requirements (where present) on an account-by-account basis.
• Track and report on action item completion status.
• Record timesheet system outages and performance issues.
• Liaise with the IT function regarding the escalation of timesheet system issues.
• Utilise Planit or client templates to create and draft Master Service Agreements and Statements of Work
• Close attention to detail to deliver accurate information to the client and the Account Director team
• Swift response and creation of documents to ensure no delay in sending of documents.

Culture & Benefits:

We have an inclusive down-to-earth culture whilst collaborating and supporting each other. We recognize and reward high performers and there are regular employee social events as well as excellent employee benefits via our Planit Plus Program, such as:

• Paid health insurance (HMO)
• Life insurance coverage
• Personal accident coverage
• 20 days paid leave per year
• Group Personal Accident Insurance
• Payroll Easy Accounts
• Get full access to Planit's Academy and Apollo training programmes, LinkedIn Learning and other third-party training.
• Global opportunities for transfers and secondments across the Planit Group.

Working Conditions:

• Fixed Term Employment (6- month contract)

Planit are world leaders in application testing and quality engineering. We provide solutions that support organisations to deliver high quality systems, applications, and IT architecture.

Planit is now a proud NRI company and part of a global movement to deliver a sustainable and secure future through better Information Technology exchanges. Our team offer expert consultancy, bespoke services, tailored training and unique solutions to complex projects. Specialising in digital quality, Planit have a geographic footprint across many continents, with 1800+ permanent employees and have been recognised in Gartner's Magic Quadrant for Application Testing Services.

Our values and ethos are focused on an intrinsic connection to our people, the awareness of our environment and our pursuit to be better than yesterday. We continue to lead the industry with unrivalled ideas, ability, and a quest to discern paradigms.

About the Role

We're looking for a reliable and organized team member who will help with daily order packing and basic inventory management.

You'll make sure every parcel is complete, neatly packed, and ready to ship — while also helping monitor stocks and organize our products in the storage area.

Responsibilities

• Pick, check, and pack online orders accurately and on time
• Ensure product quality and order completeness before dispatch
• Monitor stock levels and assist in weekly inventory counts
• Update inventory sheets and alert the team of low or missing stocks
• Restock shelves and keep the packing area clean and organized
• Assist in printing waybills and preparing parcels for courier pickup

Qualifications

• Preferably with experience in order fulfillment, packing, or warehouse work (experience w/ shopee, lazada, tiktok etc is a plus)
• Organized, detail-oriented, and can follow instructions carefully
• Can handle physical and repetitive work
• Punctual, dependable, and proactive
• Must be based in Bulacan near Baliuag

Work Schedule

• Monday to Saturday, 8:00 AM – 5:00 PM
• Overtime or extended hours during sale periods (with pay)

At Suprasports PH, packing isn't just a routine task — it's a sacred part of our business . Each parcel we send out represents our brand, our hard work, and the trust our customers give us.

We're looking for someone who finds fulfillment in order and precision, who treats packing like a therapeutic process — folding, checking, and sealing each order with care.

If you take pride in neatness, love working with your hands, and find satisfaction in seeing everything organized and complete, you'll fit right in with our team.

To Apply

Send your resume or a short introduction with your location and expected salary to:

Job Type: Full-time

Pay: Php15, Php17,000.00 per month

Benefits:

• Employee discount
• Opportunities for promotion
• Pay raise

Work Location: In person

Qualifications:

• At least two (2) years actual work experience in a similar or related position
• Ability to develop effective operational plans that will optimize the utilization of available transportation units
• Able to organize documents and schedule activities related to assets
• Able to provide expense and revenue report related to assets
• With good communication skills (oral and written) and interpersonal skills
• Knows how to drive with valid driver's license is a plus
• Able to use GPS and fleet monitoring systems to improve communications with CSRs & operations team
• Proficient in MS Office (Word, Excel and Powerpoint)

Duties & Responsibilities:

• Monitoring the truckers' delivery from Source to Outlets.
• Answer truckers concern in any case the Outlet/Merchandiser refuse to accept the goods.
• Able to raise concern to Sales Account Specialist (SAS) and confirm disposition regarding truckers' concern.
• Reports the status of the trip; loading and unloading status, to the coordinator and/or dispatcher.
• Ensure to deliver goods on time and maintaining the quality of the goods.
• Preparing of reports as required.
• Able to accommodate concerns and answer calls/messages related to operations during non-working hours. (Late at night, day off)
• Flexible in terms of performing other functions which the immediate superior may require
• Attends to management-initiated seminars and workshops.
• Actively participates in special productivity and developmental programs and other related activities.