7,459 Service Coordinator jobs in the Philippines

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• Fixed weekend off
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

Pay: Php695.00 per day

Benefits:

• Life insurance

Work Location: In person

Are you an organized and people-oriented professional who thrives on keeping things running smoothly? Our team is looking for a Service Coordinator to be the vital link between our clients and service providers.

What You'll Do:

• Serve as the main point of contact for clients, ensuring their needs are met promptly and professionally.
• Coordinate with subcontractors and internal teams to deliver maintenance services on time.
• Schedule and track work orders, follow up on progress, and update clients regularly.
• Ensure excellent customer service by resolving issues and providing support.
• Assist with documentation, reporting, and maintaining service records.

What We're Looking For:

• Strong communication and organizational skills
• Ability to manage multiple tasks and priorities
• Customer service or coordination experience (facilities/maintenance background is a plus)
• A proactive, problem-solving mindset

Why Join Us?

Be part of a supportive, growing facilities maintenance team

Opportunities to develop your career and skills

Work in a collaborative environment where your role makes an impact

Interested? Apply now or message us directly to learn more

Click here to apply:

Job Brief

We are seeking a highly organised and proactive Service Coordinator to provide administrative and operational support to our Services Team. This role involves managing technician schedules, liaising with customers, supporting billing and WHS compliance, and ensuring smooth day-to-day service operations. Prior experience with SimPro and supporting trade-based businesses is essential. 

Responsibilities

• Act as the primary point of contact for both customers and service technicians
• Maintain professional communication with internal staff, customers, and suppliers
• Schedule and allocate technicians using SimPro, ensuring optimal use of resources
• Monitor and update job schedules and records for accuracy
• Collate job data to support timely and accurate invoicing
• Provide regular reporting on un-invoiced and outstanding work
• Assist in maintaining WHS and environmental records and initiatives
• Manage ongoing customer updates, requests, and service feedback professionally

Requirements

• Proven experience as a Service Coordinator or in a similar administrative support role
• Demonstrated expertise in SimPro for scheduling and service operations
• Excellent written and verbal English communication skills
• Advanced computer literacy, including Microsoft Office Suite
• Strong customer service skills and ability to liaise with multiple stakeholders
• Ability to work autonomously in a remote setup

Highly Regarded

• Experience supporting trade-based businesses (e.g. electrical, mechanical, or facilities services)
• Prior experience working in an offshore/remote administrative support environment
• Familiarity with Archibus client portal
• Strong time management and multi-tasking abilities

Software Proficiency

• Job Management: SimPro (essential), Archibus (preferred)
• Productivity: Microsoft Excel, Word, Outlook, Teams
• Reporting & Scheduling: Internal job trackers or CRMs

Education

• Bachelor's degree in Business Administration, Operations, or a related field (preferred)
• Vocational certifications or diplomas in Office Administration, Customer Service, or Project Coordination also considered

Personal Attributes

• Organised: Keeps systems updated and manages scheduling accurately
• Professional Communicator: Maintains clear, timely updates with customers and staff
• Problem-Solver: Proactively identifies delays, gaps, or inefficiencies
• Independent: Works well autonomously and takes initiative
• Team-Focused: Aligns with Australian team and supports broader business goals

Time Zone: Australian Business Hours 

Applicant Location: Must be Filipinos living in the Philippines 

About Outdesk

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff. 

Employee Benefits

• Paid Leave
• 13th Month Pay
• SSS
• Philhealth
• Pag-Ibig
• BIR
• HMO

Job Description:

• Verbal and written communication for understanding project requirements and explaining these needs to employees and third-party providers.

• Must be familiar with Excel formulas and Vlookup

• Attention to detail to ensure all specifications are met.

• Problem-solving abilities to correct any challenges or inefficiencies for the best results.

• Decisiveness and good judgment to address pressing project matters when time is limited.

• Organization and time management to manage multiple tasks, sometimes for multiple projects, at once.

• Leadership and motivation to guide team members in making consistent progress.

• Goal-setting to set realistic deadlines and strategize daily, weekly, monthly and quarterly progress.

Qualifications:

• Bachelor's degree

• At least 1–2 years of relevant experience

• Strong verbal and written communication skills

• Proficiency in Microsoft Excel

• Excellent attention to detail

The Service Coordinator works within a broader team of Service Coordinators located across multiple offices and regions. The Service Coordinator is the first point of contact for clients and Care Workers and is responsible for managing incoming correspondence from staff, clients, and external parties; scheduling and rostering of care worker and client schedules; facilitating client access to external services and supports; and providing administrative support to the Case Management, Clinical and Human Resources teams within the team.

KEY RESPONSIBILITIES

• Scheduling and rostering of services into appropriate systems and documenting all actions and liaisons.

• Ensuring staff rosters and client schedules are scheduled in accordance with client preferences.

• Manage incoming calls providing accurate information and appropriate referral as required.

• Liaising with clients and external service providers to coordinate and schedule appropriate services for clients in accordance with client preferences and funding guidelines.

• Monitoring email inboxes and website portals for new service requests.

JOB DESCRIPTON

• Providing timely follow up of referrals and service requests to facilitate optimal care provision for clients to services.

• Managing communication and relationships with external brokerage partners.

• Documentation of all communications and actions into appropriate client management systems.

• Ensuring that all interactions meet national privacy and confidentiality requirements.

• Reviewing and approving care worker timesheets.

• Work collaboratively with the broader Service Coordination team to ensure shift coverage is optimised.

• Work collaboratively with the Case Management and Clinical Teams in delivering quality and person-centred care to clients.

• Share responsibilities in the companies after-hours on-call service in accordance with company requirements.

• Attend and participate in team meetings when required.

• Engage in professional development training opportunities.

• Participate in annual performance appraisal and regular catch ups.

• Participate in continuous improvement and planning processes.

• Work within and promote the philosophy, mission, and values of Kinder Caring to comply

with our principles, policies, and procedures.

REQUIRED ATTRIBUTES, SKILLS, AND EXPERIENCE

• A strong, demonstrable customer focus and commitment to high quality services.

• Ability to coordinate services according to relevant program guidelines and funding requirements.

• Ability to develop collaborative relationships with clients, internal and external stakeholders.

• Ability to apply problem solving strategies across a range of areas, both individually and as part of the team

• Ability to resolve customer concerns in relation to complex issues.

• Strong attention to detail.

• Sound time management skills.

• Self-motivated.

• High level of computer skills.

• High level of written and verbal communication skills.

• The ability to work autonomously and as part of a team.

• Experience in rostering/scheduling (desirable).

JOB DESCRIPTON

• Experience working in the home care package program community/public health or community-based setting (desirable).

This is an onsite role in Alabang (day shift), on a fixed term contract, with the potential to go permanent full time.

Platinum Outsourcing is an award winning, Australian owned and managed co sourcing BPO – operating out of both the Philippines and Indonesia. We are a fast growing scale-up, opening our first offices in the Philippines only 4.5 years ago (and growing to 200+ employees in that time).

We have plans to expand to 500+ employees over the next 3 years.

Our client is an Australian based field workforce provider, serving a variety of different sectors across commercial and residential construction, government projects and others.

The role:

The scheduler is responsible for planning and scheduling work orders for projects using our clients network of employee technicians and subcontract technicians

Main responsibilities:

• Plan and schedule work orders for projects, ensuring efficient and logical order to minimise travel time and fuel consumption
• Assign tasks to teams and individuals based on their skills, experience, and capability

You and your experience:

• 2 years experience in a field service scheduling role, ideally for an Australian client
• Available and able to work on site in Alabang / Filinvest City
• Exceptional English communication skills (written and spoken)
• Exceptional time management skills and an ability to multi task

What we offer:

• Day shift
• Above market remuneration
• HMO Day 1
• Performance incentives
• Team building events and activities
• Brand new IT equipment
• 15 days VL
• 5 days sick leave

Coordinating Excellence in Global Real Estate

Make an impact that crosses borders while building your career right here at home. Join a growing real estate operations team that connects expertise across continents-bridging property managers, vendors, and clients in one seamless global experience. In this role, you'll gain international exposure, collaborate with global professionals, and play a vital part in delivering service excellence that defines a world-class brand. Experience a global career where your work creates lasting impact, and your growth knows no limits.

Job Description

As a Service Coordinator, you will manage various operational and administrative tasks crucial to ensuring smooth service delivery. You'll handle incoming work orders, coordinate dispatch requests, liaise with property managers and vendors, and provide regular updates on project progress. This role is ideal for detail-oriented professionals who thrive in fast-paced, collaborative environments.

Job Overview

Employment Type: Full-time

Shift: Night Shift, Weekends Off

Work Setup: Hybrid, Baguio City

Salary: PHP 25,

Exciting Perks Await

• Competitive Salary Package
• Night differential pay to maximize your earnings
• HMO coverage with free dependent upon regularization
• Hybrid work arrangement
• Prime office location in Baguio (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Must be able to work night shift (PH Time)
• Minimum 2-3 years work experience as customer support. Candidates with previous maintenance-related roles are an advantage.
• Excellent organizational skills
• Ability to multitask
• Detail-oriented and can work independently with minimal supervision
• Excellent English communication skills, both written and oral
• Confident in relaying questions or concerns in a professional work setting
• High comfort level with technology, especially web-based software like Google Workspace, Service Fusion, and Zendesk

Your Daily Tasks

• Work with existing Philippines- and Chicago-based personnel to understand the company's lines of business.
• Field and review all incoming work orders, process dispatch requests as required, and assign them to the appropriate team members and technicians.
• Coordinate with vendor partners to schedule work and follow up on details and completion updates.
• Create and add work orders to field technicians' dispatch queues.
• Communicate with property managers and customers regarding scheduled work and provide follow-up updates on work details and completion.
• Conduct daily morning dispatch reviews and adjust work order schedules based on field technician availability.
• Field and review all incoming estimate requests, and estimates needed from jobs with additional work recommendations.
• Ensure estimates are written by the Onshore Estimates person and submitted on time for Association Boards and the Community Management Team.
• Follow up with Association Boards and Community Managers on estimate approvals or changes.
• Perform other tasks as may be assigned from time to time.

About the Client

Our client is a U.S.-based real estate services provider offering comprehensive property management, maintenance, and community solutions. Known for its commitment to efficiency and innovation, the company empowers clients through streamlined processes, transparent communication, and cutting-edge tools that keep communities thriving. By joining their team, you'll contribute to shaping modern real estate operations that span borders while making an impact from Baguio City.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra

**Salary: P50,000-P60,000 (Salary Package)

What are we looking for?

Skills Required

• Proven experience in a similar role, preferably in the construction, renovation, or property maintenance industry.
• Strong organisational skills with the ability to manage multiple tasks concurrently.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse stakeholders.
• Knowledge of basic home maintenance principles and familiarity with various trades and their requirements.
• Ability to comply with and awareness of work health and safety (WHS)
• Sound understanding of compliance in Aged Care and NDIS (including the quality standards, WHS,

infection prevention and control, and SIRS) setting

• The right to work unrestricted in Australia (evidence will be required)

What will you do?

Position Summary**
Service Coordinator will oversee and manage jobs involving various trades within our organization. This role will possess strong multitasking abilities, quick thinking skills, and a solid understanding of basic home maintenance and trade interactions.

Project Management

• Coordinate and manage multiple projects simultaneously, ensuring efficient workflow and timely

completion.

Trade Coordination

• Liaise with different tradespeople including electricians, plumbers, carpenters, and other specialists.
• Schedule and oversee trade activities to ensure alignment with project timelines and requirements

Home Maintenance Understanding

• Provide guidance and support to trades regarding specific requirements and client expectations.

Communication And Collaboration

• Foster strong relationships with internal teams, trades, subcontractors, and clients

Join the awesome team and enjoy these benefits & perks:

• Hybrid arrangement
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities

JOIN CONNECTOS NOW
ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Equal Employment Statement
Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.

WE'RE HIRING– SERVICE COORDINATOR

Job Purpose

Be the heartbeat of our service operations As our Service Coordinator, you'll connect customers with solutions, ensure smooth scheduling, maintain accurate documentation, and help us deliver service excellence every single time.

What You'll Do

• Coordinate and oversee daily service activities between clients and field/service teams.

• Handle inquiries, address concerns, and ensure quick, effective resolutions to keep customers happy.

• Issue, track, and update job orders accurately and on time.

• Monitor service performance and share regular progress updates with the Service Manager.

• Recommend improvements to make our service faster, smoother, and more impactful.

• Promote company products and services during customer interactions.

• Support the service team with essential admin and coordination tasks.

What We're Looking For

• Bachelor's degree in Industrial Engineering, Business Administration, or related field (equivalent experience welcome)

• At least 2 years of experience in service coordination or a similar role.

• Proficiency in Microsoft Office and ERP systems.

• Excellent communication and interpersonal skills.

• Highly organized, detail-focused, and a true team player.

• Passionate about providing top-notch customer service—every time.

We Value People Who…

• Take initiative and juggle multiple tasks with ease.

• Communicate clearly and confidently with both customers and colleagues.

• Thrive under pressure and adapt quickly to change.

• Have an eagle eye for detail and a drive for quality.

• Build strong, lasting client relationships through teamwork and professionalism.

Apply Now

If you're ready to be the go-to problem solver and a key player in keeping our service operations running like clockwork, send us your updated resume today. Direct hiring – join our team and make an impact from day one