5,937 Service Consultant jobs in the Philippines

Discover your 100% YOU with MicroSourcing

Position: Customer Service Consultant

Location: Global One, Eastwood, Libis, QC, Philippines

Work setup & shift: Onsite | Day shift

**Why join MicroSourcing?

You'll have:**

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive

Primary purpose of the role

Administration Consultants serve as the main point of contact whom clients can depend on to answer questions and provide detailed explanation of the process to apply for compassionate release and assist clients with the whole process from the initial call until lodgments of paperwork with the Australian Taxation Office. Administration Consultants must meet the company's targets and performance goals while providing exceptional customer service.

Key Accountabilities

• Adhere to targets, performance plans and objective standards to meet department goals and KPIs.
• Provide exceptional written and verbal communication to customers.
• Consistently improve case management techniques for the benefit of customers and performance goals.
• Ensure sales technologies, such as a CRM, are used correctly.
• Participate in regular skills training sessions with internal or external sales trainers.
• Participate in weekly team meetings.
• Add to a positive company culture and working unit.
• Work according to company culture and values, use good communication, and deliver results effectively.
• Endorse a positive working environment free from discrimination, violence, abuse, and lead a healthy attitude towards duty of care for self, and others.
• Ensure clients are contacted and applications are lodged as per existing processes and procedures.
• Meet assigned targets and demonstrate over-performance.
• Use skills and expertise to manage multiple cases (usually 60 cases) at any given time.
• Resolve customer issues and customer complaints regarding the  application process and escalate when required.

Qualifications

• 3 years of experience in Customer Service
• Strong oral and written communication skills
• Proven ability to meet quotas
• Excellent team skills
• Excellent oraganizational and time management skills
• Results-oriented with strong analytical skills
• Deep understanding of CRM systems and best practices
• Proficient in Microsoft Office/Google
• Demonstrated track record of meeting/exceeding goals as an individual contributor.
• Successful previous experience as a Customer service representative, consistently meeting or exceeding targets
• Committed to continuous education through workshops, seminars and conferences
• Demonstrated ability to communicate, present and influence positive outcomes for customers

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Purpose of the role
The Customer Experience Consultant is crucial in delivering exceptional service to our customers in the Maersk environment. This role encompasses various activities to ensure customer satisfaction and smooth execution of the end-to-end shipment lifecycle by building a strong relationship with customers. The Customer Experience Consultant acts and communicates proactively to keep customers informed of any issues or changes, addresses root causes and seeks continuous improvements and is constantly looking for ways to improve work processes. The agent also will be able to work independently and assists the team in realizing goals and standards and shares knowledge and best practices.

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• and more.

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.

A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

We are looking for

• Good exposure to logistics and/or shipping industry
• Experience in handling Customer Service transactions/processes as well as liaising with origin and destination offices is preferred.
• Proficiency in Microsoft Office applications is a PLUS.
• This role is open to candidates in PH - Nationwide

Required Skills

• Good verbal and written English skills
• Good business knowledge/process understanding to provide a value add to the customers through effective business solutions
• Ability to work under pressure and fast-moving environment
• Strong service mindset with a sense of urgency
• Able to multitask effectively
• High attention to detail, critical thinker
• Team player, skilled in coordinating and able to work in a diverse team
• Agile and able to make independent decision upon delegation

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing

As we continue to expand, Live
ware ensu
res high-quality service and success for both our clients and our team. Specializing in multiple industries, we are one of the leading outsourcing companies in the Philippines.

Be part of our journey. Be part of our success.

We are looking for an enthusiastic Cust
omer Service Consultant (Travel Industry)
to work with our growing team in our beautiful office in Makati.

Resp
onsibilities:

• Answer and manage inbound calls, live chats, emails and other channels of communication from global customers with a sense of urgency
• Develop strong relationships with new and existing customers
• Make and manage accommodation bookings made online using the booking platform
• Manage amendments, cancellations, rebookings and refunds
• Sourcing products and services offline with Travel Partners if needed
• Effectively handle hotel relocations
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Provide travel product and service information clearly and succinctly
• Tackle complicated customer issues including complaints
• Find solutions relating to monetary disputes and provide refunds where appropriate
• Manage customer profiles and interactions by accurately using RingCentral

Requirements:

• 1-3 years experience in customer service or any client care role
• Experience in the Travel industry is needed
• Experience in Hotel/Travel distribution platforms is preferred (i.e. Expedia, , etc.)
• Proficiency in Microsoft Office Suite/Google Workspace
• Excellent communication skills (written and verbal English)
• Strong attention to detail, problem-solving, and multitasking abilities

What we offer:

• Fast recruitment process
• Career growth opportunities
• HMO within the first month
• Additional paid vacation leave
• Monthly allowance
• Excellent professional development
• Hands-on support both locally and internationally
• Collaborative work environment and great work culture
• Be part of a fast-growing company

Want to know more about Liveware? Visit our website 

Company Description

GAIC Professional Services Inc. is an outsourcing and consulting services company that caters to clients from various industries and sectors. As a subsidiary of EEI, it serves as the internal professional services arm focused on delivering technology-driven solutions. Our expertise spans across multiple domains, enabling us to provide innovative and customized services to meet our clients' unique needs.

Role Description

This is a full-time, on-site role for a Customer Service Consultant located in Marikina City. The Customer Service Consultant will be responsible for providing exceptional customer support, addressing customer inquiries, and ensuring customer satisfaction. The role involves managing customer relationships, resolving issues, and enhancing the overall customer experience through effective communication and problem-solving skills.

Qualifications

• Strong Interpersonal Skills and Customer Service skills
• Experience in Customer Support and ensuring Customer Satisfaction
• Ability to enhance Customer Experience and manage customer relationships
• Excellent verbal and written communication skills
• Problem-solving skills and a proactive approach to resolving issues
• Ability to work on-site in Quezon City
• Experience in a similar role within the outsourcing or consulting industry is a plus
• Bachelor's degree in a related field is preferred

We're looking for a
Service Consultant
to help grow GoGym's member base and connect more people to affordable, tech-enabled fitness. As a Service Consultant, you'll play a frontline role in welcoming new members, walking them through our pricing options, and recommending the best membership plans and personal training offers to match their goals.

This is a
target-driven but service-oriented role
that requires confidence, great communication skills, and a desire to help people start their fitness journey.

Key Responsibilities

• Engage with walk-ins, app leads, referrals, and event prospects to drive new member sign-ups
• Clearly explain GoGym membership tiers (Standard, Plus, Premier) and pricing options to potential members
• Help members find the plan that fits their fitness goals, budget, and preferred gym access
• Upsell longer-term memberships and personal training sessions in a friendly, no-pressure way
• Follow up on leads through SMS, chat, or in-app messaging
• Work with the branch team to meet daily, weekly, and monthly sales targets
• Assist with front desk duties and basic customer service support when needed
• Maintain accurate records of member sign-ups, lead sources, and feedback for reporting
• Coordinate with the Area Manager and Head Office sales team for promotions, launches, and campaigns
• Represent GoGym's values by creating a welcoming and inclusive environment for all potential members

Qualifications

• 1–2 years of experience in sales, customer service, or front desk roles preferred (fitness industry a plus, but not required)
• Strong verbal communication skills in both English and Tagalog
• Friendly, confident, and good at reading people's needs
• Comfortable working in a branch setting and hitting sales targets
• Based in Metro Manila and able to report in person during assigned shifts
• Bonus if you're passionate about fitness, wellness, or personal development

About Us

At TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across Australia, New Zealand, and the Philippines, we ensure that every interaction is meaningful and impactful.

We have a team of talented technology experts and customer experience consultants that work hand in hand to create this seamless and genuinely enjoyable customer journey. Our technology experts build the tech that enables our clients to deliver great experiences for their customers, and our consultants work to provide a tailored and considered approach to customer service and sales.

Company Description

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

Job Responsibilities

What will your normal day look like:

The Service Consultant plays an integral role in executing TSA's purpose. The Service Consultant will deliver exceptional customer service while ensuring operational excellence and adherence to company policies and guidelines. This role requires a proactive approach to customer queries, case management, and relationship building with both internal and external stakeholders.

The Service Consultant will act as a positive ambassador for the company, upholding the highest standards of customer experience, productivity, compliance, and teamwork.

Qualifications

What you'll do:

Knowledge, Skills and Experience

Essential

• Resilience
• Communication skills
• Problem solving ability
• Empathy for others
• Influence & persuasiveness
• Time management
• Teamwork
• Initiative
• Planning and organising skills
• Self-management
• Openness and willingness to learning and continuous development
• Technology literate

Desirable

• Must have at least 6 months of Customer Service experience and Chat support correspondence in a Contact Centre/BPO environment.
• Preferably with Travel and Airline Experience
• Global Distribution System (GDS) reservation software experience is desirable

Additional Information

Want to know more? Check out our social media pages:
 

Website:

Instagram
: tsa_group_

LinkedIn:

TSA Group is an equal opportunity employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees and building a workforce that reflects the diverse communities we serve. We provide equal opportunities to all, regardless of gender identity, ethnicity, disability, sexual orientation, or life stage. Join us and be part of a team that values and respects every individual's unique contributions.

Stay vigilant against fraudulent job offers. We never ask for financial details during our recruitment process and legitimate communication will come from official TSA Group email addresses (e.g. @

). Your safety matters. If you receive a suspicious job offer, do not respond and report it to

You may apply directly into this link :

Company Description

Who are we?

TSA is an Australian-owned business specializing in helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands, across eight call centres in Australia and internationally.

We're a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

What should you expect from us?

• Competitive salary package
• On-site Work Set Up
• Dayshift
• Full time roles available

Job Description

What your day will look like?

The Service Consultant plays an integral role in executing TSA's purpose. The Service Consultant will deliver exceptional customer service while ensuring operational excellence and adherence to company policies and guidelines. This role requires a proactive approach to customer queries, case management, and relationship building with both internal and external stakeholders.

The Service Consultant will act as a positive ambassador for the company, upholding the highest standards of customer experience, productivity, compliance, and teamwork

An overview of the role;

• Shifting schedule 24/7
• Onsite Work Set Up
• Full Time Roles Available

What About You?

• Passionate about customer service and helping others
• Confidence in taking ownership of calls to problem solve and come up with solutions
• A high degree of patience and empathy for others in difficult situations
• Able to multi-task and manage time effectively without compromising service levels
• Team player, working collaboratively to exceed expectations
• Highly adaptable and welcomes change

Qualifications

• Must be amenable to work on a flexible rotating roster
• Excellent written communication skills
• Must have at least 6 months of Customer Service experience and Chat support correspondence in a Contact Centre/BPO environment.
• Preferably with Travel and Airline Experience
• Global Distribution System (GDS) reservation software experience is desirable
• Have strong multi-tasking skills and ability to deliver results under pressure
• Providing the highest level of customer experience
• You love to inspire and motivate individuals; people would describe you as a 'natural leader'

Additional information

At TSA, the health, safety and well-being of our team is our number one priority In response to the COVID-19 pandemic we have introduced a number of robust practices to keep our team safe, such as; physical distancing measures, control measures for our visitors, temperature testing, isolation requirements where applicable and so much more.

We take our responsibility to protect the health and well-being of our team and our community very seriously.

Like & Share the TSA FB Page and be up to date with TSA News

Facebook PH

Check out our social media pages:

TSA Website

Instagram

LinkedIn

Philippines Office address:

14F Five E-com Center, Harbor Drive, Mall of Asia Business Complex, Pasay City, Metro Manila, Philippines 1300

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the program management activities and alignment for strategic programs, coordinating among a wide range of cross-functional internal and external resources to ensure that programs are within the scope, within budget and on schedule, with guidance from senior staff member(s). Serve as the program lead, responsible and accountable in the planning, development and delivery of new programs.

Job Description

Core Responsibilities

• Understands the scope of programs as defined by the product and business requirements and the budget process. Actively participates in the key planning of program milestones drives alignment to these milestones.
• Works with senior staff members to identify and obtain participation from required cross-functional core team members, including matrixed project managers.
• Maintains program plans and program record. Works with the core team and senior staff member(s) to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks. Reviews program plans regularly with senior staff member(s) for conformance to program strategy and clearly communicates program status, including program risks and their mitigation strategies.
• Drives the development and implementation of key goals, objectives and success criteria for the program. Ensures clear communication and alignment with stakeholder and delivery teams.
• Works with senior staff member(s) and core team to identify and analyze risks and issues.
• Tracks and manages the program schedule and task details included in the program plan. Ensures the program plan is reviewed and approved by SBI or a designated staff member, including changes to the plan as they occur. Analyzes the actual performance against the plan and makes adjustments consistent with plan objectives. Ensures program milestones are accomplished and ensures overall timelines are met. Documents all major plan changes in scope, approach and date delivery.
• Communicates updates on major milestones and keeps all stakeholders informed of progress and issues. Works with senior staff members to manage proposed changes to program parameters and ensures appropriate processes and communications are followed. Escalates issues to designated team members for guidance and assistance on how to approach and resolve.
• Serve as liaison with Divisional and Regional market resources to prepare markets, system and resources for deployment.
• Monitors the quality of program deliverables and works with senior staff to ensure program objectives and success criteria are actively managed and achieved. Assists in the development and monitoring of deployment strategies and tools to support the implementation of programs in the field through trials and controlled customer deployments.
• Consistent exercise of independent and collaborative judgment and discretion in matters of significance.
• Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and stakeholders.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

2-5 Years

The Sales and Service Consultant optimizes the sales of Abiva textbooks and other products in the assigned territory. Establishes new clients and manages existing clients to further strengthen the company's position as the country's pioneer in textbook publishing industry, maintains good working trade relationships with clients and customers in various private schools to ensure their adoption of the company's products.

• Graduate of any business-related course
• With above average communication skills (both written & oral)
• Advanced skills in MS Office (MS Excel, Word & PowerPoint)
• Excellent selling, negotiation, and presentation skills
• Displays a high-degree of customer service and has a strong sense of urgency
• Exceptional personal standards of honesty, integrity, and professionalism
• Team player, fast learner, analytical, goal-oriented, and creative
• Knows how to drive and willing to travel; must have a valid driver's license
• Experience in sales and exposure in the publishing and/or education industry is an advantage, but not a requirement
• Willing to travel to Malolos, Guiguinto, and Bocaue, Bulacan
• Willing to travel to Metro Manila (Caloocan, Malabon, Navotas, & Valenzuela) and San Mateo, Rodriguez, Rizal