1,458 Service Assistant jobs in the Philippines

• Greet and serve customers, taking orders and serving food and beverages

• Manage cash and credit transactions accurately

• Maintain a clean and organized dining area, adhering to health and safety standards

• Collaborate with kitchen staff to ensure efficient food service delivery

• Handle customer complaints and concerns with a smile

• Work effectively in a team environment to achieve sales and customer satisfaction goals

About the role

Equicom Savings Bank, Inc. is seeking an enthusiastic Service Assistant / Bank Teller to join our team at our Alabang branch in Metro Manila. As a full-time position, you will play a crucial role in providing exceptional customer service and supporting the day-to-day banking operations of our retail branch.

What you'll be doing

• Perform a variety of teller duties including cash handling, deposits, withdrawals, and other financial transactions
• Provide friendly and efficient customer service, answering inquiries and addressing customer needs
• Accurately maintain records and documentation related to all transactions
• Assist with branch administration tasks as needed
• Participate in team meetings and training sessions to continuously improve skills and knowledge

What we're looking for

• At least 1 year of experience in a customer service or retail banking role
• Strong communication and interpersonal skills with the ability to provide excellent customer service
• Excellent numeracy and attention to detail to ensure accurate cash handling and record-keeping
• Proficient in using computer systems and basic office software
• Flexible and adaptable, able to work well independently and as part of a team
• College Graduate of four (4) years business, banking, finance course

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package including health insurance and retirement plan
• Opportunities for career development and advancement within the organization
• Supportive and collaborative work environment

About us

Equicom Savings Bank, Inc. is a leading financial institution in the Philippines, providing a range of banking services to individual and business customers. With a strong focus on customer satisfaction and community engagement, we are committed to helping our clients achieve their financial goals. Join our team and be a part of our continued growth and success.

Apply now to become our next Service Assistant / Bank Teller at our Alabang branch

• Assisting customers who bring in their units for maintenance.
• Protecting the units on display in the showroom and keeping an eye out for shoplifters.
• Creating service records for the devices that clients have left for repair.
• After technicians have completed the unit diagnosis, repair order forms are prepared.
• Notifying the client of the unit diagnosis and obtaining their consent before proceeding with the repair.
• After giving clients the specifics of repairs, routine paperwork is prepared.
• Notifying clients that their units have been fully fixed and are prepared for release and pickup from the service center shop.
• Encoding repair records for file and reference.

Job Types: Temporary, Fresh graduate

Contract length: 5 months

Pay: From Php695.00 per day

Work Location: In person

Job Summary

Handles and resolves basic phone and e-mail inquiries, requests and complaints of both external and internal clients on the bank's products and services particularly on online banking (MBOS), cash management products, DPU/MCC and trade transactions.

Specific Duties & Responsibilities

• Handles basic phone and e-mail inquiries and requests on bank's products and services particularly on online banking (MBOS), cash management products, DPU/MCC and trade transactions.

• Handles efficiently all customer complaints and feedback and provide suggestions on improvement of current process.

• Handles customer in courteous, friendly, and professional manner as integrated with Metrobank's core competencies.

• Escalates right away client issues/concerns that need supervisor's assessment and final disposition.

• Accomplishes daily, weekly and monthly assigned tasks and other offline duties (outside calls/email functions).

• Ensures close coordination with other internal units (ITBG units, branches, BRAD, etc) to complete investigation items of client's concerns.

• Maintains position of accountability in adherence to keeping corporate documents/information with outmost care and confidentiality.

• Observes proper documentation of client's inquiry, request and/or complaint.

• Works efficiently to ensure that agreed KRA (volume, TAT, and quality) is achieved all the time.

• Performs other related functions that may be assigned from time to time.

Qualifications:

• Minimum of a Bachelor's degree in any Business related or Accounting field. Open for Fresh Graduates.
• Ability to multitask with strong organizational & analytical skills
• Excellent communication skills

Other Details:

Unit:Institutional Transaction Banking Group | Client Services Division | Customer Care Team

Location: Metrobank - The Shops, BGC

• Must be a college graduate
• With experience in the freight forwarding industry
• Knowledgeable in inco-terms
• Willing to work in Multinational Avenue Parañaque
• Monday to Friday only

Responsible in ensuring that the company's customer receive first rate level of service thru accurate updates and immediate replying to inquiries, listening to customer's concern, deal with it calmly and politely and give assistance following established guidelines to achieve 100% customer satisfaction

• Graduate of any four year course
• With at least 1 year Customer Service Experience
• Above average verbal, written and interpersonal communication skills
• Good in managing files & records
• Computer literate (MS Word, Excel and PowerPoint)

Key Responsibilities:

• Coordinate with clients to assess service needs and assign the right technicians.
• Communicate regularly with clients, providing updates and addressing inquiries.
• Ensure all permits and required documents are completed before work begins.
• Maintain accurate service records and report any issues promptly.
• Respond quickly to calls and efficiently manage service requests.
• Organize and monitor parts deliveries to ensure availability of needed components.

Qualifications / Skills Required:

• Bachelor's degree or equivalent work experience preferred.
• Strong organizational and multitasking skills with attention to detail.
• Excellent communication and customer service skills.
• Ability to coordinate schedules and manage multiple priorities.
• Proficiency in MS Office and service management systems (or willingness to learn).
• Problem-solving mindset with the ability to work under pressure.
• Previous experience in service coordination, scheduling, or a related role is an advantage.

Work location: 314 G. Araneta Ave., Brgy. Doña Imelda, Quezon City

Benefits:

- Vacation Leave, Sick Leave & Bereavement Leave

• Birthday cash gift (for regular employee)

• HMO

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Health insurance
• Life insurance

Work Location: In person

Job description

As the Customer Service Assistant, you will provide knowledgeable and efficient service at the reception area. Your role is to ensure that all tenants, customers, and other relevant stakeholders receive excellent customer experience.

Responsibilities:

• Processing of work permits, gate, entry and temporary passes, IDs and other forms requested.
• Receives packages, letters, and memos for distribution to concerned personnel.
• Monitoring submission of reply slips for tenant memos.
• Keep and update telephone numbers, contact persons, operating hours and authorized signatories of tenants.
• Promptly answers telephone calls, screen inquiries and relay the same to concerned department.
• Receives inquiries from walk-in internal and external customers, screens and relay the same to concerned department.
• Compliance with policies and procedures.
• Ensure cleanliness and orderliness of work area.
• Ensure compliance with safety and security.

Qualifications:

• Customer service or other relevant work experience.
• College graduate of any course
• Good communication skills and computer skills including MS Office applications.
• Amenable to flexible schedule.

Job Type: Full-time

Pay: Php13, Php14,000.00 per month

Benefits:

• Company events
• Health insurance
• Opportunities for promotion

Education:

• Bachelor's (Required)

Experience:

• Customer Service Representative: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Customer Service Officer/ Executive

Philippines (Hybrid, supporting Singapore)

The Role:

We are looking for a Customer Service Executive to support patients, payors, and corporate partners with customer service and personalised coordination of medical services. You'll assist customers via phone, email, and live chat with inquiries about medical appointments, admissions, and health examinations—resolving issues and ensuring a smooth, positive experience. The ideal candidate genuinely enjoys helping others and is dedicated to delivering excellent service.

Key Responsibilities:

• Deliver responsive and professional support to patients and clients across various channels (phone, email, chat).
• Provide accurate information and assistance with medical appointments, admissions, and general enquiries.
• Coordinate additional support services such as referrals, transportation, visa letters, and interpreter services.
• Work closely with internal teams to follow up on cases, resolve issues, and ensure smooth service delivery.
• Record and maintain accurate customer information and interactions in the system.
• Identify and escalate complex issues while working toward timely resolutions.
• Share customer feedback and insights to help improve service processes.
• Stay up to date on products, services, and promotions to better serve customers and support sales efforts.
• Make outbound calls to follow up on enquiries and recommend suitable services when needed.
• Build rapport with clients by showing empathy, professionalism, and a customer-first mindset.

Skills & Experience required:

· A diploma or degree in Healthcare, Communications, or a related field.

· At least 2 years' experience in customer service or healthcare coordination.

· Excellent communication skills in English; additional languages like Mandarin or Bahasa are a plus.

· Empathy, active listening, and a calm, solutions-focused approach.

· Strong organisation, time management, and problem-solving skills.

· Comfortable with Microsoft Office and customer support tools.

· Willing to work alternate Saturdays as part of a supportive team.

Job Types: Full-time, Permanent

Pay: Php35, Php40,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee

Language:

• English (Preferred)

Work Location: In person