5,850 Service Advisor jobs in the Philippines

Duties:

• Responsible for an inbound and outbound calls for booking appointments
• Consulting with mechanics regarding necessary repairs
• Providing customers with information and advice warranty protections
• Create job estimate and repair order
• Explain technical issues to customers in simple terms
• Service sales generation

Qualifications:

• With degree in Automotive Technology or relative courses
• Proficient in using MS Office Suites and Google Suite
• With knowledge in basic automotive fundamentals
• With good communication skills
• Willing to be assigned in Hino - Bacoor
• Fresh graduates are welcome

Job Types: Full-time, Permanent, Fresh graduate

Benefits:

• Company events
• Health insurance
• On-site parking
• Paid training
• Promotion to permanent employee

Work Location: In person

Job Title: Service Advisor

Job Summary:

We are seeking a knowledgeable and customer-focused Service Advisor to act as the liaison between customers and our service technicians. The Service Advisor is responsible for understanding customer vehicle issues, recommending appropriate services and repairs, estimating costs and timeframes, and ensuring high-quality customer service throughout the repair process.

Key Responsibilities:

• Greet customers in a professional, friendly manner and accurately document their service needs and concerns.
• Communicate with technicians to determine required repairs or services based on customer concerns and vehicle diagnostics.
• Prepare detailed repair orders and service estimates including labor, parts, and time requirements.
• Clearly explain recommended services and maintenance to customers, answering questions and building trust.
• Keep customers informed of vehicle status, repair progress, and any changes in cost or timeline.
• Coordinate with parts departments and service technicians to ensure timely completion of work.
• Perform post-service follow-ups to ensure customer satisfaction and address any remaining concerns.
• Maintain accurate records of service transactions and customer interactions in the system.
• Meet or exceed service department goals, such as customer satisfaction scores and upselling service packages.
• Stay up-to-date with automotive technology, dealership promotions, and manufacturer service bulletins.

Qualifications:

• College graduate or Vocation course graduate.
• Prior experience as a service advisor, customer service representative, or in the automotive industry is preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to understand technical terms and explain them clearly to non-technical customers.
• Computer proficiency and experience with dealership management systems
• Valid driver's license and clean driving record.

Working Conditions:

• Full-time position. Monday to Saturday work schedule.
• 8:30am to 5:30pm working hours.

May involve standing, walking, or being outdoors to inspect vehicles

BASE OFFICE: FORD BALIUAG

• Completion of a bachelor's degree of any four year course.
• Preferably with three years of relevant work experience on a Managerial level from Automotive Dealership.

Persons being considered for appointment to the position should exhibit the following mandatory job dimensions at point of entry:

• Professional and Technical Proficiency
• Planning and Organizing Skills
• Leadership
• Controlling Skills
• Interpersonal Sensitivity Skills
• Communication Skills
• Attention to Details
• Analytical Skills, Decisiveness, and Judgment
• Above average oral and written communication skills

In addition, candidates for the position should be computer literate and capable of applying Microsoft office programs.

It is advantageous for the prospective appointee to this position to exhibit the following desirable job dimensions:

• Initiative and Resourcefulness
• Creativity and Innovation
• Stress Tolerance
• Flexibility
• Above average customer relations skills.
• Computer Literate

Job Type: Full-time

Work Location: In person

·    Preferably graduate of Technical (Automotive Technology, Mechanical Engineering, or Agriculture

·    Familiarity in Agri-machineries is a plus, especially Tractors and Harvesters

·    Good communication, negotiation and customer service skills

·    Goal-oriented and highly motivated to achieve sales targets

·    Preferably can drive four-wheel vehicle and has valid driver's license (1,2)

· Knowledgeable in Microsoft Excel & PPT

Duties and Responsibilities:

• Responsible for coordinating and receiving the customer's vehicle for servicing scheduled through the appointment system
• Serve as liaison officer for the customer in behalf of the dealer
• Managing all customer's transactions and relations:
• Inquire about the customers' requests
• Check the vehicle and make a job estimate
• Explain the necessary parts needed, work contents, and expenses using the job estimate; and receive approval from the customer before proceeding with the job
• Give regular updates to customers regarding the status of repair
• Gets customers' approvals if there are additional work needed
• Ensure that unit is road worthy upon release the customer
• Conduct up-selling of dealer products and other services to customers.
• Compliance with Isuzu Dealer Service Standard (IDSS)
• Prepares and issue technical reports
• Conduct 5S activity in the area of the workplace
• Maintain Daily Receiving Reports (DRR)
• Attend relevant training programs offered by IPC
• Ensures the protection of the organization's assets by maintaining information confidentiality
• Performs other tasks that may be assigned from time to time

Job Types: Full-time, Permanent

Pay: Php20, Php21,000.00 per month

Benefits:

• Company events
• Free parking
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

II.    Responsibilities

• Attending all inquiries via emails, chats and telephone when on duty.
• Maintaining a professional and positive manner with all customers and third parties to ensure repeat business.
• Troubleshooting problems for customers' queries, raise to related departments to resolve customers' queries.
• Always providing excellent quality of customer service and resolving customers' queries in line with departmental procedures.
• Point person handling all aftersales concern.
• Communicates with the Technicians, Customers, and Management.
• Prepares weekly reports for all the services done both outside and within the service station.

· Handling all clients concern (after sales)

o   Receiving calls from clients / sales team for after sales concerns

o   encoding / noting concerns (service report and history).

o   Discussion with technicians

· Making all request (Parts & materials)

o   Listing and processing of parts to be used

· PSC processing

· Job order processing (warranty claim / billable)

· Doing all the Job contracts (ASTRA SYSTEM)

· Scheduling on all after sales sales services

· Cash advances / petty cash request (budget)

· Liquidations

· Doing the reports for FAW in EP SYSTEM

· Doing warranty claim request for all brands

III.   Experience Requirement

• Graduate of any 4 year business course or equivalent; Mechanical Engineering or 4-year Automotive course
• At least 2 year(s) of working experience in the Automotive or Truck industry is required.
• Excellent customer service, interpersonal, and communication skills.
• Computer literate and knowledgeable in Microsoft Applications; Word, Powerpoint Presentation and Excel.
• With valid driver's license is a plus.

• Implements and achieve the approved daily, monthly and annual targets.
• Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.
• Reviews the Aftersales performance and conduct forecasting of targets for approval.
• Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.
• Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.
• Ensures that all service request of customer are properly documented through Repair Order reconciled with other supporting documents.

JOB SPECIFICATIONS:

• Candidate must possess at least a Bachelor's/College Degree in Automotive Technology, Mechanical Engineering or equivalent.
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably Supervisors/Assistant Managers specializing in auto aftersales or equivalent.
• Excellent Customer-Relations/Customer-Handling skills.

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Fuel discount
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Mechanical/Technical: 4 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

• Appointment scheduling
• Explain repairs to the customer
• Customer service & interaction
• Identify & document customer vehicle
• Accurate and organized service repair order

Qualifications:

• Bachelor's degree holder of any automotive-related course.
• Related experience is an advantage
• Must be equipped with the necessary technical skills and knowledge in automotive
• Excellent customer service skills
• Good written and verbal communication skills
• Must be computer literate
• Willing to be trained in Pili Camarines Sur

Responsibilities:

• He/She will be the frontline of the service department
• He/She is responsible for possible recommendation of solution and preventive measures towards the clients concerns with regards to their unit

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Work Location: In person