What Jobs are available for Service Advisor in the Philippines?

• Implements and achieve the approved daily, monthly and annual targets.
• Closely coordinates with the Business Manager in ensuring compliance to prescribed service standards: reception, workshop and releasing.
• Reviews the Aftersales performance and conduct forecasting of targets for approval.
• Ensures well managed service workshop as indicated by the individual performance of the Service Technicians and Service Advisors.
• Ensures that the dealers implement prescribed service processes and standards to ensure customer satisfaction and retention.
• Ensures that all service request of customer are properly documented through Repair Order reconciled with other supporting documents.

JOB SPECIFICATIONS:

• Candidate must possess at least a Bachelor's/College Degree in Automotive Technology, Mechanical Engineering or equivalent.
• At least 4 year(s) of working experience in the related field is required for this position.
• Preferably Supervisors/Assistant Managers specializing in auto aftersales or equivalent.
• Excellent Customer-Relations/Customer-Handling skills.

Job Type: Full-time

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Employee discount
• Free parking
• Fuel discount
• Health insurance
• Life insurance
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Mechanical/Technical: 4 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

Job Summary:

• Work directly with customers to understand their needs and provide Service Technicians with the information required to provide excellent service. Responsible in scheduling appointments and helping the customer determine what services they may need based on vehicle maintenance issues. Include setting up loaner cars and verifying insurance before maintenance is scheduled.
• Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car. Manage and oversee the dealership's workflow and schedule.

Requirements and skills:

Graduate of any four-year course

At least 1-2 years' work experience as a Service Advisor or similar role

A strong understanding of automotive technology and the automotive industry

Proficiency with industry-specific software

Excellent customer service, interpersonal and communication expertise

Strong organizational, decision-making and problem-solving skills

Relevant training and/or certifications as a Service Advisor

Job Type: Full-time

Pay: Php19, Php21,000.00 per month

Work Location: In person

The Service Advisor serves as the main liaison between customers and the service department.

Key Responsibilities

• Greet customers warmly and listen attentively to their vehicle concerns and service needs.
• Document customer complaints, vehicle issues, and requested services clearly and accurately on job orders.
• Provide service recommendations, explain technical details in layman's terms, and obtain customer approvals for work to be done.
• Coordinate with Service Admins to ensure accurate diagnostics and efficient repair processes.
• Communicate repair status, cost estimates, and completion times to customers regularly.
• Review completed work orders with customers, ensuring they understand the services performed and associated costs.
• Handle customer complaints or concerns in a professional and solution-oriented manner.
• Promote and upsell additional services, preventive maintenance, and promotions when appropriate.
• Maintain service records, warranty claims, and follow-up schedules.
• Ensure customer satisfaction to foster long-term relationships and repeat business.

Qualifications

• Bachelor's degree in Automotive Technology, Mechanical Engineering, or related field (preferred but not always required).
• Proven experience as a Service Advisor or in a customer service role within the automotive industry.
• Strong knowledge of vehicle systems, repair procedures, and preventive maintenance.
• Excellent communication and interpersonal skills.
• Ability to multitask, manage time effectively, and work under pressure.
• Proficiency in service management software and Microsoft Office applications.
• Customer-focused with problem-solving abilities.

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

About the role:

Communicate with customers on work requests and conveying these requests to the Production Control and Service Workshop Section with the objective of ensuring that customer requirements are addressed within the standard service procedure. Markets the services offered by the Company.

Responsibilities:

• Listen to customer concerns, document the issues, and gather detailed information about the vehicle's performance to provide clear explanations of recommended services, repair procedures, and associated costs.
• Performs vehicle checklist and secures personal belongings of clients are properly accounted/returned. Ensures that the customer confirmed/acknowledged the result of the checklist performed.
• Coordinates with Production Control for the real time repair status to keep customers informed about the progress of their vehicle's service, including unexpected issues or changes in cost.
• Checks actual condition of the vehicle andconfirms that the requested job is performed before unit release. Explain to the customer the details of the job/s performed including the actual costof repairs and additional recommendations.
• Prepares Body Repair and General Repair estimates from repair recommendation at all times and ensure that the estimates are communicated to the customer and converted to actual job.
• Prepares and maintains sales reports regarding status of all accounts.

Qualifications:

• Graduate of automotive course or Mechanical Engineering

Job Type: Full-time

Pay: From Php18,130.00 per month

Experience:

• service technician: 1 year (Required)

Work Location: In person

JOB DESCRIPTION:

• Contact past customers due for PMS or service rebooking

• Convert reminders into successful bookings for cleaning or other services

• Engage customers through SMS, Viber, phone calls or email

• Suggest and close additional services (e.g. filter replacement, diagnostics)

• Gather basic feedback after service completion or on inquiry resolution

• Submit daily performance reports and maintain follow-up schedules

• Ensure monthly sales from repeat customers through structured outreach

JOB REQUIREMENTS:

• Bachelor's degree in Marketing, Commerce, or any related field

• Good written and verbal communication skills

• Should have very good customer service, presentation and negotiation skills

• Ability to work effectively in a fast-paced environment and manage multiple tasks

• Customer service background is a plus

Skills: Sales; Marketing; Social Media savvy; E-commerce

Job Type: Full-time

Work Location: In person

• Greeting customers and directing them to available mechanics.
• Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.
• Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.
• Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up.
• Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car.
• Managing and overseeing the dealership's workflow and schedule.
• Calling customers to advise them about service changes or car pick-up times.
• Maintaining positive customer relationships to ensure repeat business.
• Ensuring all details on services rendered and costs are related to customers and processing their payments.
• Liaising with service technicians about parts ordering and ensuring parts are available when needed.

Job Type: Full-time

Pay: Php20, Php21,000.00 per month

Work Location: In person

ABOUT THE ROLE

We are seeking an organized and detail-oriented Service Advisor. The position is primarily responsible for communicating with customers on work requests and conveying these requests to the Production Control Section to ensure that customer requirements are addressed. Markets the services offered by the Company. The position is also responsible for performing mechanical diagnosis and prepares body repair estimates.

KEY RESPONSIBILITIES

• Sells and markets all Company services to meet set sales target.
• Receives all types of service requests and performs initial vehicle diagnosis with the customer and prepares Repair Orders. Ensures that work is well defined and accurate.
• Prepares Body Repair and Paint/ General Repair estimates with the end goal of achieving revenues for the company.
• Explains to customers the work to be done and obtains customer's approval on initial requests and additional repairs to manage customer's expectations. Estimates repair time and costs including parts.
• Ensures smooth turn-over of vehicle for release by explaining work performed, charges incurred and recommendations.
• Monitors work progress and ensure repair completion at the agreed time to make sure that commitments to customers are met in order to maintain customer satisfaction.
• Updates customers on the status of vehicle repairs. Handles phone-in inquiries regarding service matters and conducts follow-up calls as part of customer follow-through activities.
• Checks serviced vehicle to ensure that all work requests were done accordingly. Checks on the vehicle's condition to ensure that it is clean and ready for release.
• Attends immediately to customer complaints and ensure resolution to achieve high level of customer satisfaction.
• Performs other duties that may be assigned from time to time.

QUALIFICATIONS

• College Graduate of Engineering course, preferably Mechanical or Industrial Engineering
• Minimum of 2 years experience in auto-related field
• Has extensive knowledge in automotive repair and diagnosis, knowledgeable in mechanical repairs and body repair estimates, must have driving skills and possesses valid Professional Driver's License, computer literate, customer handling skills
• Service-oriented, above average communication skills and communication skills, with initiative, can work under pressure and long hours, willing to work overtime, pleasant, results-oriented
• Handling customer complaints, Delay in promised time of release of unit, & Marketing of services
• Give immediate action/ solution to complaints, and Close monitoring of actual progress of work and informing customers regarding status of their unit.
• Present alternative solutions to customers

CUSTOMER SERVICE

o Communicate with customers regarding their vehicle concerns (i.e. OMS details/cost estimate).

o Maintain positive relationships with customers to ensure customer retention and increased customer service satisfaction.

o Address customer inquiries regarding current services and standard processes per PMS interval.

o Monitor customer bookings provided by the Customer Relations Officer (CRO) to ensure that all preparations are made prior the day of appointment.

o Update customers of their real time vehicle status.

o Inform customers in case an additional job is recommended by the technicians inside the service shop.

o Contact drop-off customers in preparation for Delivery/Releasing process.

Qualifications

• Bachelor's Degree graduate, preferably Engineering Courses (Mechanical, Industrial, Electrical or any Business-related courses)
• At least 1 year experience on the vehicle repairs
• At least 1 year experience on customer handling
• Fresh Graduates are encouraged to apply

Duties/Responsibilities

• Handle initial stage of complaint handling
• Provides the customer with enough basic information regarding the cost estimation and works to be done on the vehicle
• In-charge in assisting and receiving customer units with Body and Paint concerns
• Provide collision repair estimates that will be later on be used for insurance purposes
• Coordinates with insurance companies regarding documents needed to facilitate repair
• Determine the level of damage and possible affected hidden damages
• Performs final inspection of units before release to ensure cleanliness and accuracy of job done
• Ensure to contribute to the CS initiatives of TBK
• Providing regular updates and follow ups to the customer