943 Senior Trainer jobs in the Philippines

Transcom is looking for talented individuals like you to join our awesome team Be the next Trainer for our Transcom Pasig site.

Join our Transcom Family as a
Trainer

Development and delivery of Knowledge Management, along with the planning, delivery and evaluation of the

related product training.

Essential Duties & Responsibilities:

Communication:

• Performing regular transaction monitoring and calibration sessions as agreed.
• Supporting TLs in setting improvement programs and action plans for CSRs.
• Working with TLs to ensure up-to-date and accurate information is online and in a use friendly format for users.
• Reporting quality scoring internally/externally at agreed frequencies (upon requests).
• Escalating quality deficiencies to Training & Quality Manager.
• Escalating when there are questions on product or online content.
• Attending internal local meeting (staff or with other departments).
• Keeping high level of own expertise, taking initiative to understand.
• Gathering up-to-date information and integrating feedback into the best practices.
• Handle escalations

Knowledge Management

• Collecting product information from the client, TQM, client services, etc.
• Spreading product knowledge to operations.
• Updating existing procedures.
• Participating to creation of new procedures, routines etc.
• Updating knowledge management database.
• Testing procedure in production and suggest enhancement.
• Collecting and assessing feedback and taking actions accordingly.
• Analysing the usage of Knowledge Management database and taking actions accordingly.
• Reviewing and updating online course content.

Training

• Following training and development guidelines as defined by the company.
• Planning training (under TQM supervision).
• Developing and ensuring the proper creation of product training materials.
• Delivering training (refreshers, new projects, new products etc) to all agents as required, following standard Transcom development plan and supported by Product Supervisor
• Creating material for online courses used in training Trainers
• Training the Team Leaders following the Transcom Train-the-Trainer module, and ensuring the principles taught are being applied by Team Leaders in training units that they conduct.
• Ensuring update and accuracy of product training materials.
• Collecting information related to product knowledge and developing training modules.
• Using the Scheduler for scheduling training units.
• Updating the intranet, courses, ETAs, and guides
• Delivering product training as required, following Transcom standard.
• Evaluating training/online training and it effectiveness.
• Setting up and implementing training follow-ups after all training is completed.
• Working with Trainers and Client Services to create tests for each online course, ETA and monthly NuSkill Assessments.
• Creating and correcting product test.
• Participating to the analysis of the product test results.
• Identifying "training request" to maintain quality level, through the range of training and the quantity of delivery.
• Continuously reviewing procedures and implementing improvements with feedback to
• TQM Governance. Smooth transition to quality improvement.

Quality

• Calibrating with TQM, Team Leaders, Business Managers and client at regular intervals, monitoring transactions and analysing transaction monitoring results.
• Defining and designing action plans for quality improvement together with TQM, clients,
• Team Leaders and Business Managers.
• Ensuring through follow-up that action plan objectives have been met, feedback quality and performances results, coaching, follow up and consequence (PDP, action plan).
• Using the Group Report, if needed, as an extended means to review performance of the team/agents.
• Understanding and supporting clients and company needs and requirements for Quality Improvement.
• Attending specific product meetings with clients as required, or any other external local meeting (e.g. overflow).
• Using Quality Centre (scoring sheet, volume, report etc.).

What we are looking for:

To be successful in this role you must…

• University degree or equivalent higher qualification
• Have worked in a training, quality and/or operations department.
• Have worked with numbers and understand basic mathematics needed for reporting, analysis and differentiation purposes.
• Have a proven and successful track record of effective training in the CRM business or a closely related industry.
• Have experience in monitoring/coaching skills related to behaviour-specific feedback.
• Have worked in a data-driven environment
• Manage your time effectively and be focused on setting clear objectives and priorities.
• Master local language (verbal & written)
• Must have Telco and soft skills experience – communications, culture and customer service background
• Knowledgeable with the BPO dynamics

What's in it for YOU

Driven by our "Malasakit" culture, we make certain that our team members are well-cared for. Hence we are proving these employee benefits, which you'll be able to utilize once you join our team

• Day 1 HMO
• Meal & Transportation Allowance
• Rice Subsidy
• Clothing Allowance
• 24/7 Teleconsult
• Free Psychologist Consultation
• In-house & Online Pharmacy
• Scholarship Program
• Retirement Fund
• Free Meal & Medicine (through Transcom's Tap Card Rewards)
• Loyalty Incentives
• Accidental & Life Insurance
• Free Shuttle Service

What Life at Transcom is like

At Transcom, we're relentlessly committed to our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core, is all about an inclusive team that is focused on people. It all comes down to setting the bar for dignity, equality, and respect. It means that each one takes part in proactively shaping, cultivating, and building the company we want to work and live in. This is why genuine concern is so vital to us.

• 2nd year completed/College Grad
• Minimum 1 year exp as Trainer
• Preferred: retail background, but can be a trainer for any customer service accounts
• Good communication skills
• Will do a demo based on any customer service approach

Location: Cebu IT Park

Work Schedule: Night Shift

Work Setup: Onsite

Job Type: Full-time

Pay: Php33, Php34,000.00 per month

Work Location: In person

Job Description:

• Managing the day-to-day new hire training for newly hired employees.
• Monitoring, assessing performance, and coaching trainees based on assessment tools.
• Creating and updating new hire training curriculum, guidelines, and materials.
• Communicating targets and training goals to trainees.
• Coordinating with the Operations Team regarding the information and performance of the trainees to be endorsed in the Operations.
• Preparing daily, weekly, and monthly administrative reports that include class management reports, attendance, performance, and sessions attended by trainees.
• Willing to work onsite in Ortigas.

Performance bonus: ₱10,000 per month

Job Type: Full-time

Pay: From Php20,000.00 per month

Education:

• Bachelor's (Preferred)

Experience:

• Training: 1 year (Preferred)

Language:

• English (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Overview:

Job Title: TRAINER

Responsibilities:

1. Training Delivery / Facilitation

• Delivers training program to new hires prior to endorsement to nesting.
• Answers all questions in a timely manner.
• Ensures training rules and regulations are strictly followed.
• Provides coaching on specific areas of the trainee.

2. Setting of Training Expectations

• Provides overview of the training flow and encourages total participation and interaction.

3. Participation in Training Design

• Suggests new ideas to improve training programs and delivery.

4. Training Needs Assessment

• Identifies problems or needs of the trainees and the training program and seeks solutions to improve learning and overall performance.
• Participates during program evaluation.
• Monitors agent performance as a collaborative effort with the assigned mentor.

5. Reports

• Compiles training reports.
• Keeps training documents (quizzes, exam links, and manuals) for internal and external audits.

6. Meetings and Conferences

• Attends calibrations, meetings, and conference calls over the phone.

7. Information Dissemination and Escalation

• Acts as Subject Matter Expert on a specific area of support.
• Escalates issues to Miami Business owners for resolution.

Qualifications:

• College graduate of any course or its equivalent.
• At least 6 months to 1 year work experience in training and development, preferably in a call center setting.

Competencies:

• Data Management: Ability to plan, develop, and manage data storage and retrieval systems by applying generally accepted data models, standards, and processes.
• Training, Teaching & Instructing: Ability to train, teach, or instruct employees and subordinates by providing information, including procedures, standards, quality parameters, practices, equipment operation, and software programs to equip the trainees with the necessary knowledge and skills.
• Presentation Skills: Ability to deliver presentations suited to the characteristics and needs of the audience. Competency with presentation software, content organization, visual aids, speech writing, and tailoring content to different audiences.
• Coaching, Counseling, & Mentoring: Ability to provide guidance and feedback to help individuals or groups strengthen their knowledge, skills, and abilities to improve job performance. Demonstrates reflective listening, communication, and goal-setting skills.
• Communication: Knowledge and skill to transmit and receive information clearly through various channels and media.

The Trainer is responsible for delivering training programs to equip new hires and existing employees with the knowledge, skills, and competencies required to perform effectively in their roles. This includes conducting new hire training, upskilling, and refresher programs, as well as partnering with operations and quality teams to ensure training effectiveness and alignment with business goals.

Qualifications

• Bachelor's degree.
• At least 1–3 years of experience as a Trainer, L&D Specialist, or similar role in a BPO/call center environment.
• Strong facilitation, presentation, and communication skills.
• In-depth knowledge of BPO operations, processes, and performance metrics.

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

Experienced in training and eager to explore your career journey? Join our #StrategicallyAwesome team as a Trainer #ApplyToday

Qualifications:

- Candidates must possess at least a bachelor's degree in any course

- Excellent English communication skills both oral and written

- Must have experience training in the BPO setting

- Must know how to create their own training materials & manuals

Job Type: Full-time

Pay: Up to Php25,000.00 per month

Benefits:

• Company events
• On-site parking
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Deliver engaging and effective training programs for new hires across multiple sites, ensuring they are equipped with the knowledge and skills to succeed. This involves facilitating training sessions, managing the Learning Management System (LMS), collaborating with stakeholders, and contributing to training initiatives. The role requires strong communication skills, attention to detail, and the ability to adapt to a dynamic environment. This position is based onsite in Tacloban City and requires flexibility in scheduling, including weekends and holidays as needed.

• Facilitate new hire training classes across multiple programs and sites.
• Manage the Learning Management System (LMS) and create training modules.
• Collaborate with the Quality Team on training interventions and support program ramp.

• Minimum 1 year of experience as a Product Trainer, with a focus on detail and documentation.
• Experience in delivering training in both virtual and in-person (brick and mortar) settings.
• Proficient in Microsoft Suite (Word, Excel, PowerPoint).

Perks and Benefits when you join VSS:

• HMO Day 1
• Paid Vacation Leaves
• Leaves Convertible to Cash
• Life and Accident Insurance
• Health Insurance
• Night Differential

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

About the Role:

We are looking for an experienced Trainer to join our team and support the learning and development needs of our US Antivirus Account. The ideal candidate will be responsible for conducting engaging training sessions, ensuring new hires and existing team members are equipped with the knowledge and skills to deliver excellent performance.

Key Responsibilities:

• Facilitate onboarding and product training sessions for new hires.
• Conduct refresher courses and continuous learning sessions for tenured employees.
• Develop and update training materials to align with business requirements.
• Assess trainees progress and provide constructive feedback.
• Collaborate with operations and quality teams to address training needs and performance gaps.
• Ensure training delivery is aligned with company standards and client expectations.

Qualifications:

• At least 3 years of experience as a Trainer in the BPO industry (preferably handling US accounts).
• Strong background in customer service or technical support training.
• Excellent communication, presentation, and facilitation skills.
• Amenable to work on a night shift schedule.
• Willing to work on-site in Eastwood, Quezon City.

Why Join Us?

• Opportunity to be part of a dynamic and supportive team.
• Career growth and professional development.
• Competitive salary and benefits package.

Minimum of 2 years in the BPO industry

Excellent communication skills

At least 1 year experience in Foundation Skills or Product Training and / or Quality Experience in a BPO Setting

at least 2 years completed in College without any back subjects

Job Type: Full-time

Pay: Php30, Php44,000.00 per month

Ability to commute/relocate:

• Cebu City: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Foundation Skills or Product Training: 1 year (Required)
• BPO: 1 year (Required)
• Trainer: 1 year (Required)

Work Location: In person