1,508 Senior Specialist jobs in the Philippines

The Subject Matter Expert has extensive knowledge and specialization of Record to Report process(es). Provides organizational support for daily operations, delegation and review of work, delivers training, technical and/or operational guidance to others, when needed, under limited supervision of the Supervisor.
**Responsibilities:**
+ Provide support in R2R operations (including review & approval of transactions and reports) formore complex transactions or as back up during handover/stabilization of newly migrated entities.
+ Identify process improvement areas, initiate and ensure that assigned projects/initiatives are completed on time with quality results
+ Ensure that transactions and reports are processed in accordance with Generally Accepted Accounting Principles (GAAP), accounting standards, and Global Accounting Policies
+ Identify, rectify, follow up and resolve issues, define and implement action plans to address root cause, document and monitor issue and error log
+ Contribute (as member of the leadership team) in the overall management and development of the R2R Tower, including the successful achievement of its goals and objectives
+ Perform internal controls review and complete documentation in accordance if iPace requirements
+ Point of contact for audit requirements and queries
+ Update SOPs based on changes in processes.
**Qualifications:**
+ Graduate of Bachelor's degree preferred in Accounting or Finance
+ Certified Public Accountant (CPA) license preferred
+ Finance and Accounting Experience with solid exposure in:
-- General Ledger
-- Intercompany Accounting
-- Fixed Assets Accounting
-- Month-end closing
-- Reconciliation, Reports and consolidation
-- Lease accounting
+ Had previous exposure in handling and managing transitions and/or projects for process improvement
+ With proven results and past successes in crisis management, process improvements, and stakeholder management
+ Proficient in MS Office products
+ Minimum of 4 years up to 6 years working experience in Record to Report
+ Knowledge in SAP System and experience in Shared Services Center/BPO
+ Experience in process migration, is a plus.
+ Effective communication skills, both written and spoken English

**Introduction**
Ready to help build IBM's biggest asset - its talent? As a Recruitment Professional, you will be responsible for driving the optimization and improvement of business processes, leveraging in-depth knowledge and expertise in relevant processes. This role plays a critical part in enhancing operational efficiency, promoting continuous improvement, and ensuring alignment with center strategies and industry best practices.
**Your role and responsibilities**
1. Global Sales Engagement
* Solution steady-state FTEs for new deals, reviewing Service Of Work (SOW) and Service Level Agreements (SLA).
* Oversee Request for Proposals (RFPs) and Request for Information (RFI) processes.
* Conduct due diligence for potential clients.
* Participate and represent the company in client oral presentations and workshops.
* Offer process consultancy services to clients.
* SDM refresh and review.
2. Analytics Design and Insights
* Design analytics to derive meaningful insights from data.
* Support in the design of dashboards, determining relevant data points and metrics.
* Coordinate with the Continuous Improvement (CI) team to address process issues and facilitate enhancements.
3. Steady-State Support
* Partner with account leaders to keep existing DTPs updated in line with the latest Gold Standard DTPs.
* Review Project Change Requests (PCRs) for existing and additional scope, identifying risks, watchouts, and required changes to process design.
* Lead Root Cause Analysis (RCA) reviews for SLA misses and Data Privacy Incidents (DPI).
4. Transformation Support
* Identify and implement CTO opportunities within processes.
* Partner with the delivery teams to meet DWE targets and strategies.
* Promote and apply Agile methodologies for process improvements.
* Gain eminence and implement ICAs and AI thru the use of IBM assets.
5. Transition Support
* Align transitioned processes with established process standards.
* Review Scope of Work and provide process guidance during Knowledge Transfers.
* Create process documentation.
* Lead and manage the KT process, including creating a KT and Knowledge Cascade (KC) plan.
* Oversee User Acceptance Testing (UAT) and prepare test plans, scenarios, and scripts for SCRT.
* Review Taxonomy for Time Volume Capture (TVC).
6. Process Maturity Assessment
* Evaluate and assess the maturity level of current business processes.
7. Year-End Project Management
* Manage annual year-end project activities for Payroll.
* Manage annual activities for all other processes.
8. Training Curriculum Development:
* Design process-specific training curriculum/ materials and certification requirements to specific accounts.
9. Critsit Support
* Participate in Critsit activities as needed.
Other Responsibilities:
* Assist in the review of ILC taxonomy.
* Contribute to General Artificial Intelligence (GenAI) initiatives and projects.
* Creation of MPHRO content
**Required technical and professional expertise**
* Relevant skills and experience in BPO or similar industry
* Strong analytical and strategic thinking skills
* Ability to work in a fast-paced environment and prioritize multiple tasks and projects
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Responsible for providing support to a team of VOB Representatives, working to ensure timely and accurate resolution of accounts by verifying eligibility and coverage, reviewing documents, initiating and following up authorizations, updating and correcting patients' insurance information.
Co-manages volume and ensures that turnaround time is achieved day in and day out and is also responsible for the Team's performance and development.
**Key Areas of Accountability:**
1. Co-training, and preparing VOB representatives to handle verification of benefits tasks and solving authorization and date-of-service issues by utilizing the available tools and following the eligibility methods of different insurances.
2. Preparing reports and analyzing data to assist management as they determine the campaign's goals. Including daily task assignments, task rotation and movement, SLA monitoring and rush requests completion.
3. Assist in identifying operational issues, including escalation of critical items to their immediate Supervisors/Managers and onshore counterparts; Determining trends and suggesting possible improvements in process and system/tools.
4. Monitoring and evaluating agent performance, specifically on efficiency and quality of output, providing learning or coaching opportunities.
5. Ability to adapt to and work with the different tools and systems used to carry out duties and responsibilities; Adapts to and demonstrates the ability to deal with frequent changes in the work environment.
6. Promotes companies culture by ensuring agents understand and comply with the program's objectives, mission statements, performance standards, and policies; Ensure team compliance to regulations, observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA).
7. Working with other SME and management team members to support agents and ensure clients satisfaction.
8. Other Subject matter experts' duties as assigned.
**Communication Skills:**
- Excellent interpersonal skills
- Detailed & Team Oriented
- Professional communication & Writing Organization/Time Management Skills
**Competencies required:**
- Fostering Teamwork
- Commitment to Job Deliverables
- Decision making
- Attention to Details
- Attention to Communication
- Customer Orientation
- Analytical Thinking
- Leadership
- Trustworthiness and Ethics
- Problem Solving
- Technical Expertise
- Managing Change
- Managing Performance
- Adaptability
- Initiative
- Interpersonal Skills
- Thoroughness
- Self Confidence
- Stress Management
- Personal Credibility
- Flexibility
**Minimum Qualification:**
- College diploma or equivalent, but more education, especially in management or healthcare, is preferred.
- Minimum of 2 years of experience in healthcare accounts (preferably with strong background for Verification of Benefits and Authorization process)
- Customer service, or supervisory experience may be required.
- Proficiency with technology, especially computers, software applications, and phone systems.
- Exceptional verbal and written communication skills.
- Strong understanding of company products, policies, and services.
- Ability to coach, train, and motivate employees and evaluate their performance.
- Excellent problem solving, leadership, and customer service skills.
- Analytical, efficient, and thorough.
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Roles and Responsibilities:
Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops.
Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used.
Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration.
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation's current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Provide Operational support during critical situation -
- You are expected to quickly resolved issues and come up with Root Cause Analysis
- Be able to Develop and Offer Solutions/Alternatives /Best Practices
- Work with Delivery Leader to develop a service recovery plan with timelines
- Present the plan to customers to restore confidence.
- Be involved in the Service Recovery process, supporting Delivery leaders.
**Required technical and professional expertise**
Required Technical Expertise:
* Experience of 7+ years of experience in Finance domain and preferably in a BPO environment
* Validated skills and experience in handling various aspects of Order to Cash (Order Management, Billing and Invoicing, Accounts Receivable management including Credit & Collections, Deductions and Disputes, Cash Application and Reconciliation, Reporting and Analytics)
* Prior Exposure in having implement ERP or tools in F&A environment
* Ability to exponent and engage multiple customers across the globe and handle critical issues
* Focus on implementation - essential for delivery as per SLAs/ SOW
* Extensive Experience in Maturity Assessment Process
* Prior exposure to Solutions and Process Transition/Migration
**Preferred technical and professional experience**
Preferred Technical Expertise:
- Graduate of any Finance or Business course.
- Proven experience in end to end Order to Cash process.
- Ability to influence people internal/external customers, Operations and Finance partners
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your role and responsibilities**
Roles and Responsibilities:
Solutions support for establishing Statement of Work (SOW) and related Service Level Agreement (SLA), determine potential process improvement & transformation opportunities and FTE identification. Participate in Client Orals and Workshops.
Participate in Transition/Migration through developing L1/L2/L3 process maps, lead and engage client discussions to agree on final solution, scope of work/process design and tools to be used.
Monitor Knowledge Transfer (KT) progress and ensure that topics will be revalidated against SOW and identify potential gaps. Work closely with operations and Transition Manager (TM) to ensure smooth migration.
You will be responsible for monitoring and managing the successful Transformation and subsequent delivery of the Service Operations Management (SOM) workstream, working with several external clients, to ensure that they are structured appropriately to deliver both direct and indirect business benefits.
Performs data & process analysis, due diligence and compare it against industry benchmark to assess operation's current maturity. Identify opportunities for improvement either through process reengineering, transformation or implementation of automation or tools.
Responsible to achieve transformation at a high level of change management experience, including challenging, inspiring and leading the team
Lead business change management, responsible for delivering multiple organisational change programmes which deliver the transformed operating model for client
Provide Operational support during critical situation -
- You are expected to quickly resolved issues and come up with Root Cause Analysis
- Be able to Develop and Offer Solutions/Alternatives /Best Practices
- Work with Delivery Leader to develop a service recovery plan with timelines
- Present the plan to customers to restore confidence.
- Be involved in the Service Recovery process, supporting Delivery leaders.
**Required technical and professional expertise**
> Prior Exposure on ERP or tools in F&A environment
> Ability to exponent and engage multiple customers across the globe and handle critical issues
> Focus on implementation - essential for delivery as per SLAs/ SOW
> Ability to create and present dashboard and prepare data analysis to be used for decision making
> Excellent Communicator to Clients and to Team
Preferred Technical Skills:
> Proven experience in end to end Records to Analyze process. In depth process knowledge in central finance reporting, management reporting and reports
> Ability to influence people internal/external customers, Operations and Finance partners
> Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
> Intuitive individual with an ability to manage change and proven time management
> Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
> Up-to-date technical knowledge by attending educational workshops, reviewing publications
> With at least 7 years of managerial experience and with deep understanding of RTA Operations in the BPO environment
> Experience in managing more than 50 headcounts in a multi-functional team or department.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Position: SME - FINRA 6/7 Licensed
br>Account: CSR Insurance Account (Requires FINRA Series 6 or 7 License)

Qualifications:

Completed at least 2 years of college education, with no pending subjects
Hold an active or expired FINRA Series 6 or 7 license (company will support license renewal)
Willing to work night shifts on a rotating schedule
At least 1 year of relevant experience
Willing to work onsite in Taguig
Excellent verbal and written communication skills in English
Available to start immediately
Responsibilities:

SME Operations for FINRA: Possess experience in people management and leadership within FINRA-related processes

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**The Opportunity**:
Provide production monitoring of data, error analysis, as well as serves as the customer contact for questions on usage, functionality and problems encountered with OpenText products and services.

**You Are Great At**:

- Providing technical support responding to case service levels, providing production support, effectively analyzing issues, providing issue resolution, and customer notification. Recreating customer issues & escalates to appropriate level.
- Working cross-functionally within the organization, in a team environment, to deliver quality, satisfaction, and resolutions to the customers. Submitting/providing ideas/suggestions for new content to knowledge base.
- Performing other/additional duties and projects that may be periodically assigned and may require on-call and weekend rotation.

**What it takes**:

- Working experience with Operating Systems (Unix/Linux and Windows).
- Working experience with Database (SQL,Oracle).
- Working experience with Active Directory.
- Electronic Data Interchange (EDI) knowledge preferred
- Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy

**Additional Notes**:
**Global Job Posting Footers**:

- Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.

At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.

Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.

Overview:
We are seeking a proactive and technically skilled Technical Support Specialist to support our internal IT operations and assist in delivering client-facing technical solutions. This role will work closely under the guidance of our Full-Time IT Lead and will play a key part in supporting our software deployment and maintenance services, particularly around WeSuite applications.

Key Responsibilities:

• Assist in installing WeSuite applications on client environments, whether on-premises or via 3rd-party IT providers

• Provision and deploy WeSuite hosted services, including application configuration and environment setup

• Support application deployment processes and CI/CD workflows

• Perform pre-deployment testing and validation of applications to ensure readiness

• Provide technical troubleshooting and support to both internal teams and clients

• Assist in managing internal network configurations and systems as needed

• Document installation, deployment, and support processes for internal use and client reference

Required Skills and Experience:

• Proficient in SQL (queries, basic administration, troubleshooting)

• Experience installing software applications in both hosted and on-prem environments

• Strong understanding of server administration (Windows/Linux), including system configuration, security, and performance tuning

• Familiarity with deployment tools and CI/CD processes

• Strong general knowledge of networking and IT infrastructure (e.g., firewalls, DNS, VPNs, etc.)

• Excellent problem-solving skills and ability to troubleshoot in varied technical environments

• Clear and professional communication skills; experience working in client-facing roles

Preferred but Not Required:

• Experience with Octopus Deploy is a plus, but not mandatory . A candidate doesnt need to be well-versed in itwe can provide training. The key is familiarity with deployment workflows and CI/CD concepts.

• Experience with WeSuite applications

• Familiarity with IT service management tools and ticketing systems

What Were Looking For:
A team player who is detail-oriented, responsive, and comfortable juggling multiple technical priorities in a fast-paced environment. The ideal candidate has a strong technical foundation and enjoys working with clients to implement and support software solutions.

Why Join Us:

• Work with a collaborative and supportive team.

• Gain experience working with diverse technical environments.

• Contribute to building scalable support processes and knowledge management systems.

Working Conditions:

• Work setup preferred: Fully Remote

• Working Hours: Eastern Timezone, Monday to Friday, must be amenable to shifting schedule

About the Company

Outsource Accelerator is the trusted source for independent information, advisory and expert implementation of Business Process Outsourcing (BPO). We are the #1 Outsourcing Authority, and we offer the worlds leading aggregator marketplace for outsourcing.

We specifically provide the conduit between Philippines outsourcing suppliers and the businesses clients across the globe. We continue to provide world-class talent to help small and medium-sized enterprises successfully build their offshore team in the Philippines.