5,383 Senior Retail Managers jobs in the Philippines

The
Retail Operations Manager
will oversee the daily operations of multiple retail locations, ensuring efficient store performance, sales growth, and exceptional customer service. This role involves supervising store managers, optimizing operational processes, and implementing strategies to achieve business objectives.

Key Responsibilities:

Store Operations Management

• Ensure all retail locations operate smoothly and efficiently.
• Monitor and enforce company policies, procedures, and operational standards.
• Oversee inventory management, stock levels, and loss prevention strategies.

Sales & Performance Monitoring

• Develop and execute sales strategies to achieve revenue targets.
• Analyze sales reports and key performance indicators (KPIs) to improve store performance.
• Identify opportunities for growth and implement initiatives to enhance profitability.

Team Leadership & Development

• Supervise and support store managers in their daily responsibilities.
• Conduct training, coaching, and performance evaluations for retail staff.
• Foster a positive work environment and ensure high employee engagement.

Customer Experience & Service Quality

• Maintain high standards of customer service across all stores.
• Address customer concerns and implement solutions to enhance customer satisfaction.
• Ensure compliance with company policies regarding customer engagement and service.

Operational Efficiency & Compliance

• Monitor expenses and implement cost-control measures.
• Ensure compliance with labor laws, safety regulations, and company policies.
• Collaborate with HR, finance, and supply chain teams to align business operations.
• POS Training (sales, product knowledge and usage of POS).

Job Qualifications:

Educational Background:

• Bachelor's degree in Business Administration, Retail Management, Operations, or a related field
• Additional certifications in retail leadership, operations, or inventory management are a plus

Experience:

• Minimum
  5 years of experience
  in multi-store retail operations or store management
• Proven track record in overseeing sales performance, team leadership, and store profitability
• Experience in handling POS systems, inventory control, and customer service standards
• Background in consumer retail (electronics, lifestyle, or fashion retail preferred)

Retail Operations Manager will oversee the full operations of SharkNinja's own retail network in the Philippines, consisting of a flagship store and kiosks. This role is responsible for ensuring smooth day-to-day operations, delivering an exceptional consumer experience, managing personnel, and achieving sales targets across the retail network. The Retail Operations Manager will work closely with Sales, Trade Marketing, and Supply Chain teams to ensure alignment with SharkNinja's growth objectives.

Retail Operations Management

• Oversee day-to-day operations of the flagship store and kiosk network, ensuring operational efficiency, compliance with company policies, and alignment with brand standards.
• Develop and implement SOPs (standard operating procedures) for kiosks to maintain consistency in service, merchandising, and store presentation.
• Monitor inventory levels, product availability, and manage stock replenishment in coordination with Supply Chain.
• Ensure kiosks comply with mall/retail partner regulations.

Sales & Performance Management

• Own the retail P&L and drive sales performance across kiosks to meet or exceed annual revenue targets.
• Develop and execute sales initiatives, in coordination with Trade Marketing Activations, to maximize sell-out performance.
• Track, analyze, and report sales KPIs and take corrective actions when needed.
• Set clear sales goals for kiosk managers and monitor individual/store performance.

Team Leadership & Development

• Recruit, train, and manage kiosk managers and retail staff, ensuring they deliver premium consumer experiences.
• Conduct regular performance reviews, coaching, and development programs.
• ·Build a strong retail culture anchored on customer obsession, accountability, and performance-driven mindset.

Customer Experience & Brand Standards

• Ensure consistent delivery of SharkNinja's brand experience at all touchpoints.
• Handle escalated customer service issues and ensure resolution aligned with brand values.
• Oversee retail training programs for staff on product knowledge, upselling, and customer engagement.

Collaboration & Strategy

• Partner with Sales and Marketing teams to design and execute in-store promotions, activations, and product launches.
• Provide consumer and retail insights to guide strategy on product assortment, pricing, and merchandising.
• Work with Finance and HR on budgeting, payroll, and manpower planning.

Qualifications

Education

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.

Work Experience

• 5+ years of retail management experience, preferably in consumer appliances, FMCG, or lifestyle brands.
• Proven track record of achieving sales targets in multi-site retail operations.
• Strong leadership skills with experience managing teams of 50+ people.
• Excellent communication, negotiation, and problem-solving skills.
• Proficiency in sales analysis, KPI tracking, and reporting.
• Ability to thrive in a fast-paced, entrepreneurial, and results-driven environment.

Job Title: Retail Operations Manager

Location: Pasig Ortigas

Employment Type: Full-time

Work setup: Onsite – Night Shift

About the Role

We are looking for a Retail Operations Manager to remotely oversee the day-to-day operations of our retail stores in Canada. This role is responsible for ensuring smooth store performance, driving sales, managing teams, and delivering excellent customer service while maintaining operational efficiency.

Key Responsibilities

• Oversee daily store operations (cleanliness, staffing, schedules, SOPs)
• Manage inventory and ensure products are available
• Implement store layout and merchandising standards
• Track and analyze store sales performance
• Coordinate with head office for updates and directives

Qualifications

• Bachelor's degree in Business Administration, Retail Management, or related field.
• Proven experience in retail operations or store management.
• Strong leadership, problem-solving, and communication skills.
• Ability to analyze data and translate it into actionable strategies.
• Flexible, adaptable, and able to work in a fast-paced environment.

Why Join Us?

• Opportunity to lead and make an impact in a growing retail business.
• Collaborative work environment with career development opportunities.
• Supportive culture that promotes work-life balance.
• Competitive salary and benefits package.

Duties and Responsibilities:

1. Overseeing daily store operations and ensuring that customer service standards are consistently met.
2. Overseeing the opening and closing procedures of the store.
3. Conducting regular store visits, relieving duties, staff meetings and training sessions to enhance team performance.
4. Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage.
5. Training, and managing sales associates, including conducting performance appraisals and providing professional development opportunities.
6. Lead and motivate the retail operations team to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place.
7. Set a positive example for the retail team in terms of commitment, work ethics, and personal character.
8. Analyzing sales figures and reports, market trends, and financial reports to inform strategic planning and decision-making.
9. Setting and monitoring sales targets, as well as planning and executing strategies to achieve them.
10. Coordinating with merchandising for overseeing merchandise and product display, optimizing store layout for customer flow, and ensuring seamless customer service.
11. Coordinating inventory levels and logistics to respective department heads to optimize stock availability and minimize losses.
12. Coordinating with HR to ensure staff compliance with health and safety regulations and internal controls.
13. Coordinating with HR on manpower requirements of each store and performance evaluation of sales associates.

Qualifications and Requirements:

• Bachelor's degree in any Business courses, or any related field.
• Proven 5 - 8 years of experience as an retail operations manager or in a similar managerial role.
• Working knowledge of SM and other Department Store consignment processes and Boutique operations.
• Excellent leadership and organizational abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Proactive and results-driven with a focus on continuous improvement.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Knowledge of inventory management and logistics, a plus.
• Organizational skills and the flexibility to jump from priority to priority.
• Interpersonal skills to communicate with executives and staff employees.
• No problem with field works and provincial travels.
• Must be residing in Manila or willing to be assigned in this area.
• Can start immediately

Key Responsibilities:

Store Operations Management:

Supervise and support Store Supervisors to ensure smooth daily operations across all

retail locations.

Monitor store performance metrics, including sales, customer satisfaction, and

operational efficiency.

Implement and enforce standard operating procedures (SOPs) across all stores.

Sales and Customer Service:

Develop and execute sales strategies to achieve or exceed revenue targets.

Ensure high standards of customer service are maintained in all stores.

Address customer complaints and issues promptly and effectively.

Identify opportunities to increase sales through upselling, cross-selling, and promotions.

Inventory Management:

Oversee inventory control processes, including ordering, stocking, and inventory audits.

Ensure optimal inventory levels are maintained to meet customer demand without

overstocking.

Summarize this table Inventory Management:

Oversee inventory control processes, including ordering, stocking, and inventory audits.

Ensure optimal inventory levels are maintained to meet customer demand without

overstocking.

Staff Management and Development:

Recruit, train, and develop store managers and staff to ensure a knowledgeable and

motivated workforce.

Conduct regular performance evaluations and provide constructive feedback.

Foster a positive work environment and promote teamwork and collaboration.

Summarize this table Staff Management and Development:

Recruit, train, and develop store managers and staff to ensure a knowledgeable and

motivated workforce.

Conduct regular performance evaluations and provide constructive feedback.

Foster a positive work environment and promote teamwork and collaboration.

Marketing and Merchandising:

Collaborate with the marketing team to develop and execute promotional campaigns.

Ensure stores are merchandised effectively to maximize sales and enhance the customer

experience.

Analyze market trends and customer preferences to inform product selection and

merchandising strategies.

Identify opportunities to enhance the brand through premium product offerings,

exclusive collections, and elevated in-store experiences.

Summarize this table Marketing and Merchandising:

Collaborate with the marketing team to develop and execute promotional campaigns.

Ensure stores are merchandised effectively to maximize sales and enhance the customer

experience.

Analyze market trends and customer preferences to inform product selection and

merchandising strategies.

Identify opportunities to enhance the brand through premium product offerings,

exclusive collections, and elevated in-store experiences.

Compliance and Safety:

Ensure all stores comply with company policies, industry regulations, and health and

safety standards.

Conduct regular audits and inspections to identify and address compliance issues.

Implement and maintain loss prevention strategies to minimize shrinkage and theft.

Summarize this table Compliance and Safety:

Ensure all stores comply with company policies, industry regulations, and health and

safety standards.

Conduct regular audits and inspections to identify and address compliance issues.

Implement and maintain loss prevention strategies to minimize shrinkage and theft.

Brand Image and Strategic Planning:

Formulate strategies to enhance the brand image and increase sales through targeted

marketing, partnerships, and community engagement.

Develop and implement initiatives to position the brand as a premium provider of

medical scrubs and healthcare apparel.

Identify and leverage market opportunities

Summarize this table Brand Image and Strategic Planning:

Formulate strategies to enhance the brand image and increase sales through targeted

marketing, partnerships, and community engagement.

Develop and implement initiatives to position the brand as a premium provider of

medical scrubs and healthcare apparel.

Identify and leverage market opportunities

Working Set-Up:

• 3 days in office, 2 days in store

Compensation and Benefits:

• 560 php load allowance

• Sales incentives

Job Type: Full-time

Pay: Php50, Php60,000.00 per month

Language:

• English (Preferred)

Work Location: In person

Retail Operations Manager

About the Role

We are seeking a dynamic and results-driven Retail Operations Manager to oversee the daily operations of multiple branches within our (F&B / Restaurant) group. This role is responsible for ensuring each location consistently delivers operational excellence and outstanding guest experiences and meets financial targets. The ideal candidate has a strong background in food & beverage operations, a passion for service, and the ability to lead and inspire teams across different locations.

Key Responsibilities

Operational Leadership

• Oversee day-to-day operations of multiple branches, ensuring compliance with brand standards, sequence of service, SOPs, and local regulations.
• Monitor and optimize service quality, food safety, and cleanliness across all locations.
• Implement systems and processes that improve efficiency, reduce waste, and enhance profitability.

People Management

• Lead, train, and mentor branch managers and their teams to achieve operational and sales targets.
• Conduct regular performance reviews and create development plans for branch leadership.
• Foster a culture of accountability, teamwork, and service excellence.

Sales & Financial Performance

• Review and analyze sales reports, labor costs, and other KPIs to identify areas for improvement.
• Develop and execute strategies to meet revenue and profit goals.
• Collaborate with marketing and other departments to drive foot traffic, upselling, and seasonal promotions.

Customer Experience

• Ensure each branch consistently delivers exceptional guest service.
• Address customer feedback promptly and professionally to maintain high satisfaction ratings.
• Implement initiatives to increase repeat business and brand loyalty.

Operational Projects

• Oversee new branch openings, renovations, and rebranding projects.
• Coordinate with procurement and supply chain teams to maintain optimal inventory levels.
• Ensure all branches are compliant with licensing, safety, and labor requirements.

Qualifications

• Bachelor's degree in 
  Hospitality Management or
  a related field preferred.
• Minimum 
  5 years
   of progressive experience in multi-branch F&B or restaurant operations management.
• Strong leadership skills with experience managing and motivating large teams.
• Proven track record of meeting or exceeding operational and financial targets.
• Excellent organizational, analytical, and problem-solving abilities.
• Proficient in MS Office / Google Workspace; experience with POS and inventory systems preferred.
• Willingness to travel regularly to branch locations.

URGENT HIRING: OPERATIONS MANAGER (RETAIL COMPANY)

Office location: Makati

Work Setup: Full onsite (willing to travel if needed)***

Work Schedule: 6 days a week (8am to 5pm)

The Operations Manager is responsible for overseeing and optimizing the operational efficiency across multiple retail locations, primarily handling watches business line. This role supports Area Heads in achieving business objectives by ensuring smooth day-to-day operations.

Qualifications and Skills:

• Bachelors degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of experience in Retail Operations, with at least 3 years in an Operations Manager role.
• Must have experience in handling wearables such as apparel, watches, accessories, or footwear products.
• Proven track record in retail operations management, ideally in a multi-store setting.
• Strong analytical mindset and problem-solving abilities.
• Excellent communication skills and ability to work collaboratively.
• Demonstrated leadership and team management capabilities.
• Willingness to travel as needed.

Roles and responsibilities:

• Enhance operational processes to boost efficiency at each retail store.
• Collaborate with Area Managers to identify and resolve operational bottlenecks, ensuring smoother workflows.
• Analyze performance data and key metrics to uncover opportunities for improvement and cost-saving.
• Supervise inventory control processes, ensuring optimal stock levels and minimizing the risk of stockouts or overstocking.
• Implement inventory management best practices to reduce losses and increase stock turnover.
• Ensure all stores comply with company policies, procedures, and operational standards.
• Conduct regular audits to assess adherence to company guidelines and address any discrepancies.
• Develop and deliver training programs to educate store staff on operational best practices.
• Promote a culture of continuous improvement and innovation within the operations teams.

Hello TechStars

We're looking for a dynamic Retail Operations Manager for a fast-growing startup in the vape industry.

The Retail Operations Manager will lead and oversee the retail business operations. This role is critical in ensuring store performance, operational efficiency, customer satisfaction, and overall profitability. The ideal candidate is entrepreneurial, results-driven, and capable of managing end-to-end retail operations, including profit and loss (P&L) responsibility.

Key Tasks and Responsibilities:

• Operations Management: Oversee day-to-day retail store operations to ensure smooth business flow and consistent customer experience.
• Sales & Profitability: Drive sales performance, monitor revenue and expenses, and manage P&L to achieve business targets.
• Inventory Management: Supervise stock levels, purchasing, and replenishment to prevent shortages and overstocking.
• Staff Leadership: Recruit, train, supervise, and motivate retail staff to deliver excellent service and meet performance goals.
• Customer Experience: Implement strategies to enhance customer satisfaction, loyalty, and retention.
• Compliance: Ensure adherence to government regulations, health and safety standards, and company policies.
• Reporting & Analysis: Generate operational and financial reports, analyze trends, and recommend improvements for growth and efficiency.
• Process Improvement: Develop and implement standard operating procedures (SOPs) to streamline business operations.
• Support additional tasks as requested by the superior.

Qualifications:

• Bachelor's degree in Business Administration, Management, or related field (preferred).
• At least 3–5 years of experience in retail operations, store management, or a similar role.
• Strong background in sales management, financial oversight, and P&L accountability.
• Excellent leadership, communication, and people management skills.
• Ability to thrive in a startup environment with hands-on operational involvement.
• Knowledge of retail trends, preferably in lifestyle or consumer goods (experience in the vape industry is an advantage).

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Work Location: In person

About Us

We are an emerging player in the tire retail and automotive servicing industry in the Philippines. We provide high-quality tires and professional car care services, with an expanding network of retail branches. We are looking for a Retail Operations Manager to take charge of our store operations and help drive our growth journey.

Role Overview

The Retail Operations Manager will be responsible for overseeing day-to-day operations of our retail branch. This role ensures operational excellence, consistent service delivery, and strong branch performance. The ideal candidate has prior experience in automotive, tire, or car servicing operations and is capable of balancing hands-on management with planning.

Key Responsibilities

· Manage and oversee the daily operations of multiple branches.

· Ensure compliance with company standards on service quality, safety, and operations.

· Monitor sales, profitability, inventory management, and customer satisfaction.

· Train, coach, and supervise branch staff to deliver excellent service.

· Implement operational improvements to enhance efficiency and customer experience.

· Work with suppliers and partners for product availability and promotions.

· Handle escalated customer concerns and ensure positive resolution.

· Prepare operational reports and present performance updates to management.

· Support expansion by assisting in the setup and launch of new branches.

Qualifications

· 3 years' experience in retail operations, preferably in automotive services, tires, or related industries.

· Strong leadership, team management, and customer service skills.

· Analytical thinker with problem-solving abilities.

· Able to manage both day-to-day details and long-term operational strategy.

What We Offer

· Opportunity to be part of a growing business in the automotive retail industry.

· Competitive compensation package.

· Career development and growth opportunities.

· A dynamic and supportive work environment.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person