82 Senior Management Positions jobs in Taytay

**About the Role:**
**Grade Level (for internal use):**
09
**The Role** : Data Management Specialist (S&P Dow Jones Indices)
The Operations Specialist will serve as a key player in ensuring the seamless onboarding and management of data, contributing to the overall data integrity and operational efficiency of the organization.
**The Team:**
The Data Launch team manages the onboarding and setup of our datasets into Sprout. The team will review all new data launch requests and coordinate with Data Owners on our Data Excellence team, IMPG, IT , R&D and requestors to ensure new data sets are setup properly to meet the needs of all users. The team is also responsible for the maintenance of existing Sprout feeds and the buildout of new workflows in Collibra. Our team collaborates closely with other cross-functional teams, to understand data requirements and ensure alignment with organizational objectives. This team will work continuously to get all Data Users and Owners the raw vendor data they need. The Data Launch team is a part of the Data Enablement team which is a global team with members in New York, Beijing and Mumbai.
**The Impact:**
The Operations Specialist position has a significant impact on SPDJI by ensuring the accuracy and integrity of our data sets. By diligently understanding new data sets and requirements, the Data Launch Team plays a crucial role in enabling access to data needed across various teams and driving operational efficiency. Joining this team provides an opportunity to make a meaningful impact by upholding data excellence and fostering a culture of data-driven decision-making throughout the organization.
**What's in it for you:**
+ Growth and Development Opportunities: As an Operations Specialist, you will have ample opportunities for professional growth and development. You will gain hands-on experience in database management and onboarding while enhancing your skills and expertise in this field. Additionally, you will have access to industry best practices and the chance to expand your knowledge through continuous learning and training initiatives.
+ Global Nature of the Role: SPDJI operates on a global scale, presenting you with a unique opportunity to work in a diverse and dynamic environment. As an Operations Specialist, you will engage with data from various regions and markets, gaining insights into global trends and contributing to data management practices that have a broad impact. You will also work with various internal teams around the globe and interact with your team members from New York, Beijing and Mumbai.
+ Impactful Contribution: By maintaining the accuracy and integrity of our index data, you will make a significant impact on our organization's success. Your work will directly influence critical operational efficiency and business decisions, positioning you as a valued contributor and enabling you to see the tangible outcomes of your efforts.
**Responsibilities:**
As an Operations Specialist, you will play a critical role in ensuring that new data sets are onboarded properly and completely. Your primary responsibilities will include:
+ Reviewing requests to onboard new data sets into Sprout, ensuring that all necessary information is available.
+ Setting up the data dictionaries and ensuring data is loaded properly and completely into Sprout.
+ Coordinating with various teams including our Data Excellence, IMPG, IT, and R&D teams.
+ Collaborating with team members to establish best practices and participate in cross-functional meetings to discuss data requirements.
**What We're Looking For:**
We are seeking a detail-oriented and meticulous Operations Specialist to join our team.
**Basic Qualifications:**
+ Bachelor's degree in Finance, Accounting, Business, or relevant field
+ Strong attention to detail and self-motivated
+ Proficiency in working with spreadsheets and large amount of data
+ Ability to work independently and collaborate effectively within a team
+ Excellent communication and problem-solving skills
+ Experience working with database management.
**Preferred** **Qualifications:**
+ Proficiency in Python and VBA
+ Snowflake
+ Proven experience in data validation, data quality assurance, or similar roles
**About S&P Global** **Dow Jones Indic** **e** **s**
At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.
S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Pasig City, Philippines

The Workforce Management Supervisor plays a critical role in ensuring optimal staffing and operational efficiency across the division. This role is responsible for overseeing forecasting, scheduling, real-time monitoring, and reporting functions, while leading a team of WFM Analysts. The Supervisor will collaborate closely with Operations, HR, and other support teams to drive performance and service level achievement.
Key Responsibilities:
+ Lead and manage a team of WFM Analysts, providing coaching, guidance, and performance feedback.
+ Oversee daily workforce planning activities including forecasting, scheduling, and intraday monitoring.
+ Ensure accurate and timely reporting of key metrics such as service levels, occupancy, shrinkage, and adherence.
+ Partner with Operations leadership to align staffing plans with business needs and performance goals.
+ Identify and implement process improvements to enhance WFM efficiency and accuracy.
+ Support business continuity planning and execution during unexpected events or volume fluctuations.
+ Maintain and optimize WFM tools and systems in collaboration with IT and vendor partners.
+ Prepare and present workforce-related insights and recommendations to senior leadership.
Qualifications:
+ Bachelor's degree holder preferably in business administration, Statistics, Mathematics, Computer Science, or a related field (or equivalent work experience)
+ Minimum of 2-3 years of experience in Workforce Management (forecasting, capacity planning, scheduling, and real-time monitoring)
+ At least 1 year of experience in a leadership or supervisory role within WFM or operations is a plus
+ Experience in a shared services or BPO environment is a strong advantage
+ Proficiency in WFM tools (e.g., NICE IEX, Verint, Amazon Connect, or similar platforms),
+ Strong Excel skills (formula mastery, data analysis, automation, etc.), advance familiarity in functions, especially combining functions
+ Familiarity in using tools i.e. pivot tables and pivot charts, slicers and interactive elements, conditional formatting, etc. to highlight trends or outlier and summarizing data
+ Familiarity with reporting tools (e.g., Power BI, Tableau) is a plus
+ Understanding of ACD systems and call routing logic
Core Competencies
+ Strong analytical and problem-solving skills
+ Excellent communication and interpersonal skills
+ Ability to manage multiple priorities and meet deadlines
+ High attention to detail and accuracy
+ Strong leadership and team management capabilities
Behavioral Attributes
+ Proactive and results-oriented
+ Able to work independently and collaboratively
+ Demonstrates integrity and professionalism
+ Adaptable to change and continuous improvement
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact .
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights .
RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.
Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.
Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.

We're seeking a Problem Management Analyst to join our team at Manulife. You'll bring hands-on experience in IT Problem Management and a solid understanding of ITIL v4 best practices. You'll lead root cause investigations, drive permanent solutions, and help ensure continued IT service reliability.
Our Problem Management team facilitates and coordinates root cause investigations and operational improvements. We aim to minimize disruptive incidents and ensure applications and services remain available, reliable, and compliant with SLAs. We take pride in making a difference-and having fun while doing it!
**Position Responsibilities:**
+ Facilitate root cause investigations for incidents affecting production services
+ Apply RCA and guide others in their use (Familiarity with various RCA techniques like 5 Whys, Brainstorming, and Kepner-Tregoe)
+ Use technical and infrastructure knowledge to support RCA efforts
+ Champion a proactive culture of incident prevention
+ Communicate post-incident lessons learned to stakeholders
+ Ensure problem management activities meet SLA timelines
+ Guide investigations through the documented problem management process
+ Participate in cross-functional meetings (incident, problem, change)
+ Promote automation to reduce manual errors and effort
+ Adapt to shifting priorities in a dynamic environment
+ Build strong relationships with business partners, vendors, and IT teams
+ Ensure compliance with audit and operational risk standards
+ Report on service availability, performance, and recurring issues to support leadership decision-making
**Required Qualifications:**
+ 1-3 years of experience in IT Problem Management or RCA facilitation and Incident Management
+ Post-secondary education or equivalent experience in IT Operations/Support
+ ITIL Foundation certification (v3 or v4)
+ Strong customer service orientation
+ Confidence to ask tough, probing questions
+ Ability to manage and guide investigations effectively
+ Experience working with vendors and holding them accountable
+ Excellent collaboration and relationship-building skills
+ Tenacity in driving investigations to resolution
+ Commitment to diversity, equity, and inclusion
+ Experience with ITSM tools (e.g., ServiceNow)
**Preferred Qualifications:**
+ A great sense of humor-our team works hard and has fun!
+ Familiarity with RCA techniques from brainstorming to Kepner-Tregoe
+ RCA facilitation certification
+ Ability to motivate others to engage in problem management
+ Understanding of the Financial Services or Insurance industry
+ Experience working with global teams across time zones
+ Experience with ServiceNow's Problem Management module
+ Background in ITSM practices like Change, Incident, or Service Level Management
+ ITIL V3 or V4
+ ServiceNow
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**The Position**
The Specialist, Doc Unit Services is responsible for effectively and efficiently supporting the lifecycle management of controlled and non-controlled documents in Boehringer Ingelheim (coordination, user access provision, assisting authors and signatories) via Boehringer's electronic document management system (e-DMS). This will be performed in compliance to the predefined set of standards and agreed service level agreement of the process, while ensuring high quality of work.
**Duties & Responsibilities:**
+ Support the management of document lifecycle for Boehringer Ingelheim's controlled/non-controlled documents and adhering to the data quality standards while delivering against defined SLA's.
+ Handle the coordination of documents and conduct proactive communication with the requestors.
+ Ensures that documents received and handled adheres to the defined quality standards.
+ Support CI initiatives of the team by proposing improvements and standardizations.
+ Handle end-to-end incident management in MyServices.
**Requirements:**
+ Bachelor's Degree in Business, Finance, or any similar programs.
+ Fluent in English language (both verbal and written communication) and has strong interpersonal, verbal and written communication skills.
+ Proficient in Microsoft Office applications (MS Word, MS Excel, MS vision, MS PowerPoint).
+ Attentive to details, critical thinker, proactive, excellent communication and coordination skills, good inter-personal and cultural-sensitivity, team player.
+ Background in continuous improvement process is an advantage.
+ Experience in a shared service center is an advantage.
+ Background in Document Management System landscape is an advantage.
+ Amenable to work in mid-shift schedule.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.

Company Description
**Writing the future. Together.**

Avaloq is a value driven, fast-paced financial technology and services company and we are committed to developing the banking solutions of tomorrow.

**Job Description**:
**Your team**:
Support our Global IT Service Desk/User Support team by performing the activities associated with ticket lifecycle management.

**Your mission**:

- Drive the critical/major Incident management process lifecycle as defined. Work towards faster resolution of critical incidents by bringing in the concerned resolver teams together as a task force and helping them engage via a bridge call
- Ensure that activities within a process are being performed at a high level of quality and that it meets its associated Service Level Agreements or Operational Level Agreements
- Determines if a major incident needs to be escalated according to the priority and severity of the issue.
- Ensure all the tickets are properly assigned to their respective support group
- Ensure that major Incidents assigned to their Support Groups are resolved and that service is restored
- Monitor the upcoming and existing ticket thru Jira
- Represent Corporate-IT towards our user community by providing friendly, professional, and swift support
- Other duties and tasks related to the core IT Operations Processes Including but are not limited to Incident Management, Problem Management, and Event Management.

**Qualifications**:
**What you need**:

- Successfully completed IT education or comparable qualification
- Practical experience in working with the ITIL service lifecycle framework, specifically Service Design, Service Transition, Service Operations, and Continual Service Improvement.
- At least 2 years and above working experience with an IT Service Management Role
- Experience working as part of a global team; across multiple countries and time zones
- Strong planning, organizing, time, and priority management skills; ability to manage multiple streams of work
- Experience in Continual Service Improvement projects
- Knowledge of Ticketing Tools like Jira, etc.

Additional Information
**Now let's talk about perks and compensation**

We have a hybrid work week model, giving colleagues flexibility in how they work, as well as ensuring we create our unique Avaloq culture in our office locations. Our base salaries are competitive and you can be recognised for outstanding effort with an extraordinary achievement reward - the pinnacle of recognition. Avaloq aims to share its success with all its colleagues by paying out “Success Share Units” depending on its performance in a given year.

At Avaloq we embrace diversity, we embrace difference. We are whole-heartedly committed to equal employment opportunities and we foster an inclusive culture where everyone’s' contributions are valued and their voices are listened to. We hire, compensate and promote regardless of origin, age, sexual orientation, gender identity or any other fascinating characteristics that make us different. Please note that our job descriptions are intended to be written in an inclusive and gender neutral language.

**Don’t be shy - apply!**

Note to Agencies: All unsolicited résumés will be considered direct applicants and no referral fee will be acknowledged.

Asset Management Specialist

The purpose of this role is to facilitate, coordinate and verify the accurate return of IT hardware used for customer service support. Employee will be working in parallel with multiple groups in the organization from entry level all the way up to Senior Leadership. This position requires a high level of attention to detail, mandatory weekly meeting attendance, repetitive task completion and a steadfast desire to succeed. Technician will be required to communicate with employees fully throughout the return process to ensure the safe and swift return of hardware assets used to provide customer support. The employee will also be required to troubleshoot gaps and or errors in the process, both recurring and initial, as well as provide solutions.
**Skill Requirements**:

- Experience with hardware IT Asset Management (ITAM) and or logistics
- Experience with ServiceNow or an IT Service Management database
- Expert using Microsoft tools (MS Office), specifically Excel and Outlook.
- Additional experience in automation tools, reporting (e.g. Power BI for dashboard and data export), shipping portal (such as FedEx) a plus.
- Experience with internal asset tracking tools
- Experience developing, deploying and monitoring Asset Management processes.
- Ability to write and speak in English.

**Additional traits desired but not required**
- Some college level course work from an accredited University
- ITIL Certification
- ITAM related certifications

**Skills/Tasks**:

- Experience with ITIL or like methodology
- Able to communicate effectively and efficiently.
- Able to utilize multiple logistics methods to facilitate returns.
- Utilize multiple technological tools to open, monitor and close return requests for reporting purposes.
- Assist employees with questions regarding the process and required return request information.
- Responsibly and meticulously follow the return communication plan steps and process.
- Daily accurate validation of employee information, shipment tracking status and return record updates.
- Ability to research incomplete data and provide corrections. Maintain data accurately and send required reports on time to the leadership.
- Ensure other internal group's participation is leveraged to prevent process and communication gaps. i.e. Site IT, Human Capital, IT Asset Management, Employees/Agents.
- Ability to work assigned regions peak business hours.
- Amenable to work on shifting schedule.

**What You Can Expect**
- Dedication to your career growth and professional development
- Actively diverse and inclusive culture
- Community-minded organization committed to giving back
- Global team of curious lifelong learners guided by our company values
- And yes. all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

**Notice to external Recruiters and Recruitment Agencies**: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

LI-Remote

**Primary Location**: : PH-Calabarzon-Cainta
** Job**: : Information Technology

JSGYM-TE

Asset Management Specialist

The purpose of this role is to facilitate, coordinate and verify the accurate return of IT hardware used for customer service support. Employee will be working in parallel with multiple groups in the organization from entry level all the way up to Senior Leadership. This position requires a high level of attention to detail, mandatory weekly meeting attendance, repetitive task completion and a steadfast desire to succeed. Technician will be required to communicate with employees fully throughout the return process to ensure the safe and swift return of hardware assets used to provide customer support. The employee will also be required to troubleshoot gaps and or errors in the process, both recurring and initial, as well as provide solutions.
**Skill Requirements**
- Experience with hardware IT Asset Management (ITAM) and or logistics
- Experience with ServiceNow or an IT Service Management database
- Expert using Microsoft tools (MS Office), specifically Excel and Outlook.
- Additional experience in automation tools, reporting (e.g. Power BI for dashboard and data export), shipping portal (such as FedEx) a plus.
- Experience with internal asset tracking tools
- Experience developing, deploying and monitoring Asset Management processes.
- Ability to write and speak in English.
- Additional traits desired but not required
- Some college level course work from an accredited University
- ITIL Certification
- ITAM related certifications

**Skills/Tasks**
- Experience with ITIL or like methodology
- Able to communicate effectively and efficiently.
- Able to utilize multiple logistics methods to facilitate returns.
- Utilize multiple technological tools to open, monitor and close return requests for reporting purposes.
- Assist employees with questions regarding the process and required return request information.
- Responsibly and meticulously follow the return communication plan steps and process.
- Daily accurate validation of employee information, shipment tracking status and return record updates.
- Ability to research incomplete data and provide corrections. Maintain data accurately and send required reports on time to the leadership.
- Ensure other internal group's participation is leveraged to prevent process and communication gaps. i.e. Site IT, Human Capital, IT Asset Management, Employees/Agents.
- Ability to work assigned regions peak business hours.
- Amenable to work on shifting schedule.

**What You Can Expect**
- Dedication to your career growth and professional development
- Actively diverse and inclusive culture
- Community-minded organization committed to giving back
- Global team of curious lifelong learners guided by our company values
- And yes. all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.

**Notice to external Recruiters and Recruitment Agencies**: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.

LI-Remote

**Primary Location**: : PH-Calabarzon-Cainta
** Job**: : Information Technology

JSGYM-TE

Knowledge Management Sr. Expert
Job ID

Posted
18-Sep-2025
Service line
Corporate Segment
Role type
Full-time
Areas of Interest
Data & Analytics, Digital & Technology/Information Technology, Project Management
Location(s)
Makati City - National Capital Region - Philippines
**Job Description**
The Knowledge Management (KM) Senior Expert plays a pivotal role in ensuring that an organization's knowledge assets are systematically captured, organized, managed, and shared to drive efficiency, productivity, and informed decision-making. Operating at a mid-senior to expert level, this role requires deep expertise in KM principles, documentation standards, and collaboration across functions.
The Senior Expert oversees the end-to-end knowledge lifecycle-from creation and governance to dissemination and continuous improvement. By acting as a catalyst for knowledge sharing, the role ensures that employees have timely access to accurate, relevant information while embedding a culture of continuous learning and process excellence.
**Core Responsibilities**
BAU - In case there is no projects and annual review activities
**SOP Creation, Governance, and Audit**
+ Lead the development, review, and enhancement of Standard Operating Procedures (SOPs) and process documentation.
+ Ensure all SOPs adhere to standard templates for consistency, clarity, and compliance.
+ Conduct annual reviews and audits of SOPs with operational teams to identify gaps, remove redundancies, and align with evolving requirements.
+ Guarantee documented processes comply with regulatory standards, industry best practices, and internal quality policies.
**Process Mapping & Standardization**
+ Design high-quality process maps that illustrate workflows, knowledge flows, and interdependencies.
+ Convert legacy or informal maps into standardized formats (e.g., BPMN).
+ Apply knowledge mapping techniques to identify expertise, locate gaps, and support organizational learning.
**Service Catalogue Management**
+ Maintain and update the Service Catalogue as the central repository of KM process documentation.
+ Conduct regular quality checks to ensure accuracy and usability of content.
+ Facilitate annual reviews with stakeholders to track updates, evaluate relevance, and highlight improvement areas.
**Knowledge Sharing & Enablement**
+ Champion knowledge sharing practices by linking KM initiatives with collaboration platforms and business systems.
+ Develop and deliver training, knowledge-sharing sessions, and workshops to enhance KM adoption.
+ Foster a knowledge-sharing culture by recognizing contributions and incentivizing participation
**Stakeholder Engagement**
+ Serve as a liaison between KM and functional teams to capture tacit knowledge and ensure alignment with business needs.
+ Partner with business units to implement tailored KM strategies, supporting account, platform, and project-specific requirements.
+ Act as a trusted advisor on knowledge and documentation standards.
+ Participate in governance meetings, working groups, and cross-functional alignment calls.
**Audit, Compliance, and Continuous Improvement**
+ Lead or support knowledge audits, quality reviews, and process validations
+ Monitor KM initiatives using analytics and KPIs to track adoption, impact, and value creation.
+ Drive continuous improvement by leveraging technology, innovation, and best practices.
**Business-As-Usual (BAU) Tasks**
+ In addition to project-based initiatives, the KM Senior Analyst is accountable for ongoing BAU activities that ensure consistency, accuracy, and operational excellence, including:
+ Regular KM System Maintenance: Update KM platforms with the latest content.
+ Knowledge Base Governance: Conduct periodic audits to ensure articles, SOPs, and FAQs remain current and relevant.
+ Document Lifecycle Management: Track document ownership and version control for timely reviews.
+ Support user requests and provide guidance to end-users on KM best practices.
+ Provide and conduct training and onboarding for new hires and teams.
+ Generate reports/ dashboards on KM usage, audit results, and compliance.
+ Facilitate knowledge transfer and retention activities.
**Qualifications**
**Education**
+ Bachelor's degree (BA/BS) from 4-year college or university required.
**Experience:**
+ Experience of min. 3 years in knowledge management, documentation governance, process mapping, or quality auditing.
+ Proven expertise in SOP creation, process maps, KM Platform tools such as but not limited to: SharePoint, Scribe, Service Now, BIC, Synthesia, Rise 360, etc.
+ Demonstrated success in managing quality reviews, transitions and knowledge transfers.
+ Continuously seeks opportunities to expand technical knowledge and apply innovative solutions.
**Skills:**
+ Technical Proficiency: Skilled in documentation tools, KM systems, analytics, and automation opportunities.
+ Analytical Thinking: Ability to interpret data, spot trends, and recommend actionable improvements.
+ Communication: Strong written and verbal communication, able to convey complex information clearly.
+ Organizational Skills: Excellent prioritization, project management, and multi-tasking abilities.
+ Attention to Detail: Ensures accuracy and compliance in documentation and audits.
+ Collaboration: Builds effective relationships across business units and levels of leadership.
+ Problem-Solving: Resolves issues with creative and structured solutions.
+ Adaptability: Thrives in fast-paced, dynamic environments with shifting priorities.
+ Strategic Mindset: Aligns KM initiatives with business goals to maximize value creation.
**Company Perks and Benefits:**
+ Government Mandated Benefits
+ Hybrid Work Setup
+ Paid Leaves (15 SL and 15 VL annually)
+ HMO with up to three free dependents
+ Life Insurance
+ Annual Performance Bonus
+ Annual Merit Increase
**Why CBRE Business Services Organization (BSO):**
When you join CBRE Business services Organization (BSO), you become part of a global leader in commercial real estate and investment services that help businesses and people thrive.
At CBRE- Business services Organization (BSO), Our ambitious is for growth plan creating the space for dynamic colleagues to build a non-linear career path.
CBRE Business Services Organization (BSO) fosters a culture where we share commitment to excellence and believe the best work happens in connected communities where respect for each other is foundational.
**CBRE Business Services Organization (BSO) is a part of CBRE Group, Inc. (NYSE:CBRE),** a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2022 revenue). The company has approximately 130,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

**About the Role:**
**Grade Level (for internal use):**
09
**The Role** : Operations Specialist, Data Management
The Operations Specialist will serve as a key player in ensuring the seamless onboarding and management of data, contributing to the overall data integrity and operational efficiency of the organization.
**The Team:**
The Data Launch team manages the onboarding and setup of our datasets into Sprout. The team will review all new data launch requests and coordinate with Data Owners on our Data Excellence team, IMPG, IT , R&D and requestors to ensure new data sets are setup properly to meet the needs of all users. The team is also responsible for the maintenance of existing Sprout feeds and the buildout of new workflows in Collibra. Our team collaborates closely with other cross-functional teams, to understand data requirements and ensure alignment with organizational objectives. This team will work continuously to get all Data Users and Owners the raw vendor data they need. The Data Launch team is a part of the Data Enablement team which is a global team with members in New York, Beijing and Mumbai.
**The Impact:**
The Operations Specialist position has a significant impact on SPDJI by ensuring the accuracy and integrity of our data sets. By diligently understanding new data sets and requirements, the Data Launch Team plays a crucial role in enabling access to data needed across various teams and driving operational efficiency. Joining this team provides an opportunity to make a meaningful impact by upholding data excellence and fostering a culture of data-driven decision-making throughout the organization.
**What's in it for you:**
+ Growth and Development Opportunities: As an Operations Specialist, you will have ample opportunities for professional growth and development. You will gain hands-on experience in database management and onboarding while enhancing your skills and expertise in this field. Additionally, you will have access to industry best practices and the chance to expand your knowledge through continuous learning and training initiatives.
+ Global Nature of the Role: SPDJI operates on a global scale, presenting you with a unique opportunity to work in a diverse and dynamic environment. As an Operations Specialist, you will engage with data from various regions and markets, gaining insights into global trends and contributing to data management practices that have a broad impact. You will also work with various internal teams around the globe and interact with your team members from New York, Beijing and Mumbai.
+ Impactful Contribution: By maintaining the accuracy and integrity of our index data, you will make a significant impact on our organization's success. Your work will directly influence critical operational efficiency and business decisions, positioning you as a valued contributor and enabling you to see the tangible outcomes of your efforts.
**Responsibilities:**
As an Operations Specialist, you will play a critical role in ensuring that new data sets are onboarded properly and completely. Your primary responsibilities will include:
+ Reviewing requests to onboard new data sets into Sprout, ensuring that all necessary information is available.
+ Setting up the data dictionaries and ensuring data is loaded properly and completely into Sprout.
+ Coordinating with various teams including our Data Excellence, IMPG, IT, and R&D teams.
+ Collaborating with team members to establish best practices and participate in cross-functional meetings to discuss data requirements.
**What We're Looking For:**
We are seeking a detail-oriented and meticulous Operations Specialist to join our team.
**Basic Qualifications:**
+ Bachelor's degree in Finance, Accounting, Business, or relevant field
+ Strong attention to detail and self-motivated
+ Proficiency in working with spreadsheets and large amount of data
+ Ability to work independently and collaborate effectively within a team
+ Excellent communication and problem-solving skills
+ Experience working with database management.
**Preferred Qualifications:**
+ Proficiency in Python and VBA
+ Snowflake
+ Proven experience in data validation, data quality assurance, or similar roles
**About S&P Global** **Dow Jones Indic** **e** **s**
At S&P Dow Jones Indices, we provide iconic and innovative index solutions backed by unparalleled expertise across the asset-class spectrum. By bringing transparency to the global capital markets, we empower investors everywhere to make decisions with conviction. We're the largest global resource for index-based concepts, data and research, and home to iconic financial market indicators, such as the S&P 500® and the Dow Jones Industrial Average®. More assets are invested in products based upon our indices than any other index provider in the world. With over USD 7.4 trillion in passively managed assets linked to our indices and over USD 11.3 trillion benchmarked to our indices, our solutions are widely considered indispensable in tracking market performance, evaluating portfolios and developing investment strategies.
S&P Dow Jones Indices is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
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**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:   and your request will be forwarded to the appropriate person. 
**US Candidates Only:** The EEO is the Law Poster   describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Pasig City, Philippines