5 Senior Leadership jobs in the Philippines

Job Title:
Talent Connect TIKTOK - Leadership Manila-NCR 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Cebu City - The Link
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Talent Connect TIKTOK - Leadership Manila-NCR 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
**#LI-DNI**
Location:
PHL Cebu City - The Link
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**TITLE:** Executive - Incident Management
**LOCATION:** Cebu
**About NCR Atleos Corporation**
NCR Atleos Corporation (NYSE: NATL) is a leading provider of solutions that enable banks and retailers to deliver best-in-class self-service banking experiences for their customers. NCR Atleos solutions help our customers expand reach, provide greater financial access, and reduce operational complexity through industry-leading technologies, unmatched global services capabilities, the largest surcharge-free network, and expertise in running ATM networks. NCR Atleos is headquartered in Atlanta, Georgia, with 20,000 employees globally.
**Position Summary:**
The Incident Management Analyst (IMA) is responsible in monitoring the ATM fleet by driving actions to resolve issues that impact Automatic Teller Machines (ATM) availability. In this role, you will be the first level of contact for customers and field support personnel for ATM related issues.
**Key Responsibilities include:**
+ Create action items/tickets to resolve issues and prevent issues & possible re-occurrence
+ Follow through on open incidents until closure
+ Manage outage situation impacting ATM fleet to ensure that appropriate resolver group are working on the issue and that customer, key stakeholders and all concern parties are updated on the status
+ Return customer calls, troubleshoot ATM issue using known solutions, confirm/refine problem information and criticality and route to dispatch queue in field, if necessary
+ Utilize support systems, tools, and experience to facilitate a customer solution
+ Utilize knowledge of product to resolve ATM problems and avoid Field Engineer dispatch
+ Ensure transaction service activities are within Service Level Agreements
+ Work in a high volume, limited duration call center environment service as the primary interface to external customers and/or their agents and field support personnel
+ Participate in special projects to continuously improve processes, tools, systems, and organization
+ Work in an environment that involves rotation in work hours, weekend, or holiday hours and/or may require extended hours as needed to accommodate customer needs
**Basic Qualifications:**
+ Associate Degree or Technical Diploma
+ 1-year experience in a related field
+ Proficient in Windows based applications/tools
+ Excellent English communication skills _(verbal & written)_
+ Detail oriented & ability to work under pressure
+ Ability to work flexible working hours (night and day shift)
+ Experience in troubleshooting over the phone (preferred)
+ Cood understanding of ATMs (highly regarded)
**EEO Statement**
Integrated into our shared values is NCR Atleos commitment to diversity. NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at NCR Atleos has an ongoing responsibility to respect and support a globally diverse environment.
**Statement** **to** **Third** **flarty** **Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**We help the world run better**
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
The **Executive Assistant (EA** ) / **Management Support Specialist** provides support for the operation of daily office functions and duties for the Office of the Philippines Managing Director and potentially other executive leaders. The ideal individual will have the ability to exercise good judgments in various situations, possess strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance amongst multiple priorities. The EA must be creative and enjoy working within an entrepreneurial environment that is mission-& results-driven, and team-oriented.
The EA will have the ability to work independently on projects and must be able to handle a wide variety of activities and confidential matters with discretion.
**Key areas of focus:**
+ Provide full executive support for the Philippines Managing Director (MD) office and ensure that the MD is well prepared for all sessions, optimizing and leveraging the broader team to drive objectives determined by the MD. This role may potentially be assigned to support other executive leaders outside of the Philippines.
+ Support events/projects as assigned including orchestrating Executive visits Philippines, All Hands, Townhalls, and other internal or external events.
+ Provide a bridge for smooth communication between the Philippines Managing Director's office and internal stakeholders in Market Units, Regional and Global.
+ Demonstrate ability to prioritize and handle multiple assignments while maintaining a commitment to deadlines and understanding mid-term and long-term goals.
+ Managing diary/calendar and e-mails for the MD, potentially also including calls and voicemails.
+ Monitoring actions and manage reminders
+ Managing internal and potentially external correspondence
+ Arranging meetings including facilitating ordering of food and refreshments, and co-ordination of Team Meetings and larger external events.
+ Co-ordination of travel arrangements, including organizational preparation and follow up like booking of travel expenses
+ Booking meeting rooms / venues for the team.
+ Managing Workflows and monitoring items like vacation requests, purchase orders, internal orders, distribution lists, Inventory etc.
+ Perform and monitor purchase activities (e.g. office material, business cards, 3rd Party purchasing), including master data creation and administration, creation of shopping carts, reporting and tracking on purchase orders Updating materials including PowerPoint and excel spreadsheets for meetings and presentations
+ Preparation and follow up of meetings including taking meeting minutes.
+ Manage shared drives and communities
+ Admin support for new starters into the team to include ordering of equipment and monitoring induction.
+ Central contact and all other ad-hoc support as needed by Manager and his/her team.
+ Resolving issues with some complexity with limited guidance
+ Developing collaborative work relationships within own team and cross-functional, including representation of team towards senior management
+ Supporting internal projects, including decision taking within clearly defined framework of departmental guidelines and practices
+ Supporting knowledge sharing within the team and prepares decision taking
+ Community Building & Best Practice Sharing between different offices
+ Proactive and able to identify and solve problems
+ Managing controlling and reporting activities on behalf of manager, e.g. creation, staffing and reporting on internal orders, reporting on cost centers and profit centers, creation and maintenance of C-Users
+ Monitoring budget
**What are we Looking for:**
+ 3 to 5 years of experience as secretary or executive assistant or comparable experience.
+ Ability to understand business priorities, proactively anticipate needs, and drive improvements to build capacity for the leadership team.
+ Possesses a high level of integrity in handling confidential information in a responsible and discrete manner.
+ Trustworthy and reliable individual who is highly responsible and accountable for meeting commitments and deadlines
+ Anticipate problems and forward-thinking solutions to ensure the smooth running of the Office.
+ Flexibility and agility to learn, work across different time zones, and be open to new ways of working.
+ Strong organizational skills that reflect an ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail.
+ Very strong interpersonal skills and the ability to build relationships.
+ Responsible, team-player, problem solver, detail-oriented with the ability to also be effective independently.
+ Technology savvy, proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint).
+ Basic understanding of share point and document management to easily organize key resources for access.
+ Innovative approach to drive efficiency and optimization in day to day running of Philippines Managing Director's office
+ Displays professionalism in dealing with senior executives internally and externally, with customers and partners, is critical to managing customer & partner-facing courtesy communication and logistics.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 433626 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
#SAPNextGen