1,515 Senior IT Specialist jobs in the Philippines
System Administrator
Cebu, Cebu
Shipnow Information Technology PTY. LTD.
Posted 6 days ago
Job Viewed
Job Description
About the Role
br>We are looking for a highly organized and tech-savvy System Administrator to join our remote team. The successful candidate will provide day-to-day support and administration of Microsoft Dynamics D365 and other third-party systems. This role also involves order processing, inventory management, and creating process documentation to support business operations. We are seeking someone who can start immediately.
Key Responsibilities
Provide operational and functional support for Microsoft Dynamics 365 (D365) and other related software systems
Assist in Sales Order and Purchase Order creation and posting
Process warehouse transactions including inbound/outbound and inventory adjustments
Manage inventory control within the system
Handle Sales Credit/Adjustment Notes creation and posting
Create and update user manuals, and deliver user coaching/training (especially within Microsoft Dynamics – FinOps) < r>Assist in developing and maintaining policies, procedures, and documentation for business processes
Conduct master file maintenance and ensure data accuracy
Identify and recommend process improvements to increase efficiency
Perform other administrative or ad-hoc tasks as needed
br>We are looking for a highly organized and tech-savvy System Administrator to join our remote team. The successful candidate will provide day-to-day support and administration of Microsoft Dynamics D365 and other third-party systems. This role also involves order processing, inventory management, and creating process documentation to support business operations. We are seeking someone who can start immediately.
Key Responsibilities
Provide operational and functional support for Microsoft Dynamics 365 (D365) and other related software systems
Assist in Sales Order and Purchase Order creation and posting
Process warehouse transactions including inbound/outbound and inventory adjustments
Manage inventory control within the system
Handle Sales Credit/Adjustment Notes creation and posting
Create and update user manuals, and deliver user coaching/training (especially within Microsoft Dynamics – FinOps) < r>Assist in developing and maintaining policies, procedures, and documentation for business processes
Conduct master file maintenance and ensure data accuracy
Identify and recommend process improvements to increase efficiency
Perform other administrative or ad-hoc tasks as needed
This advertiser has chosen not to accept applicants from your region.
0
System Administrator
National Capital Region, National Capital Region
METROGLOBAL SERVICES, INC.
Posted 16 days ago
Job Viewed
Job Description
- Graduate of any IT related course
- Minimum of 3 years IT related experience br>
Principal Duties and Responsibilities
1. Establish and control systems access and security.
2. oordinate protocols for operation within multi-user IT networks that provide voice, data and text transmissions.
3. Check systems in order to optimize performance and to initiate recovery action after system failures
4. Implement regular housekeeping procedures, including data backup.
5. Manage the distribution and retention of data on various storage devices.
6. Coordinate system updates and replacement of 'old' versions.
7. Provide assistance in testing new equipment and systems.
8. Prepare technical reports on the operation of systems.
9. Prepare systems cost estimates and cost-benefit analyses.
10. Provide training in systems use and access.
11. Oversee the daily performance of computer systems
12. Prepare evaluations of software or hardware, and recommend improvements or upgrades
13. Coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software
14. Conducts preventive and corrective maintenance of all server-related hardware.
- Minimum of 3 years IT related experience br>
Principal Duties and Responsibilities
1. Establish and control systems access and security.
2. oordinate protocols for operation within multi-user IT networks that provide voice, data and text transmissions.
3. Check systems in order to optimize performance and to initiate recovery action after system failures
4. Implement regular housekeeping procedures, including data backup.
5. Manage the distribution and retention of data on various storage devices.
6. Coordinate system updates and replacement of 'old' versions.
7. Provide assistance in testing new equipment and systems.
8. Prepare technical reports on the operation of systems.
9. Prepare systems cost estimates and cost-benefit analyses.
10. Provide training in systems use and access.
11. Oversee the daily performance of computer systems
12. Prepare evaluations of software or hardware, and recommend improvements or upgrades
13. Coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software
14. Conducts preventive and corrective maintenance of all server-related hardware.
This advertiser has chosen not to accept applicants from your region.
1
System Administrator
Cebu, Cebu
Intelligent Technical Solutions (ITS)
Posted 17 days ago
Job Viewed
Job Description
Job Description:
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. br>
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians
Job Qualifications:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three to five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
Job KPIs:
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
Job Requirements:
A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rate starts at $8.70/hr and may vary by experience and location.
Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. br>
Job Responsibilities:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians
Job Qualifications:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2012 to 2022.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of three to five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
Job KPIs:
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
Job Requirements:
A home office set up that meets the following:
A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
Stable internet connection with at least 5mbps download and upload.
A quality headset with noise cancellation feature for meetings.
A mobile phone that has the capacity to install the Microsoft Authentication app.
HD webcam
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
Excellent command of the English language both spoken and written
Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
Able to pass our online behavior and cognitive assessments.
Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rate starts at $8.70/hr and may vary by experience and location.
Benefits:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
This advertiser has chosen not to accept applicants from your region.
2
System Administrator
Pasig, Palawan
Crossfuze Pacific Corporation (Trec Pacific)
Posted today
Job Viewed
Job Description
**Qualifications**:
- Bachelor’s Degree in Information Technology, Electronics & Communication Engineering or any related field/ Completed vocational course in Information Technology.
- 2-3 years of proven relevant experience in IT.
- 1-2 years enterprise level administration and troubleshooting experience with Windows Server.
- 1-2 years' experience deploying, supporting, and administering VMware 5.0+ server infrastructure environments.
- Understanding and experience of networking technologies including AD, DNS, WINS, and DHCP.
- PCI DSS
- Experience with HP or Intel server hardware, firmware, BIOS, RAID, server backups and server security along with SAN
- Must possess good problem solving and troubleshooting skills in supporting enterprise level clients, logical and methodical problem-solving skills, and the ability to communicate and justify the resolution process where necessary.
- Exceptional communication and people skills
- Highly professional approach and positive attitude
- VCP, MCSA or MCSE certifications preferred but not required
**Duties & Responsibility**:
1. Daily tasks include AD configuration, and deployment of VM
- VMware Infrastructure
- Windows Servers 2008 R2, 2012, 2016, & 2019
- Domain Controller, DNS, DHCP, GPO
- DFS Fileserver
- IIS
- MS SQL
- Anti-Virus
- WSUS
- FTP
- Backup
- Syslog
- Office 365
2. Shared responsibility and daily operational deployment of entire server environment
3. Patch management and Server management
4. Working with a team to help maintain the vSphere infrastructure
5. Work with vendors / cross team engineering group/s to provide solutions to complex issues.
6. Ability to work flexible hours including on call and after hours work for scheduled and unscheduled maintenance.
**Enjoy the following perks**:
- Basic salary plus ₱ 3,000.00 Non - taxable Allowance (upon permanency)
- HMO with 1 free dependent
- SL, VL, EL, Mental Health Day leave, and Bereavement leave (upon permanency)
- Transportation allowance *terms and conditions apply.
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php25,000.00 - Php30,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- Holidays
- Night shift
- Overtime
- Weekends
Supplemental pay types:
- 13th month salary
- Overtime pay
- Yearly bonus
- Bachelor’s Degree in Information Technology, Electronics & Communication Engineering or any related field/ Completed vocational course in Information Technology.
- 2-3 years of proven relevant experience in IT.
- 1-2 years enterprise level administration and troubleshooting experience with Windows Server.
- 1-2 years' experience deploying, supporting, and administering VMware 5.0+ server infrastructure environments.
- Understanding and experience of networking technologies including AD, DNS, WINS, and DHCP.
- PCI DSS
- Experience with HP or Intel server hardware, firmware, BIOS, RAID, server backups and server security along with SAN
- Must possess good problem solving and troubleshooting skills in supporting enterprise level clients, logical and methodical problem-solving skills, and the ability to communicate and justify the resolution process where necessary.
- Exceptional communication and people skills
- Highly professional approach and positive attitude
- VCP, MCSA or MCSE certifications preferred but not required
**Duties & Responsibility**:
1. Daily tasks include AD configuration, and deployment of VM
- VMware Infrastructure
- Windows Servers 2008 R2, 2012, 2016, & 2019
- Domain Controller, DNS, DHCP, GPO
- DFS Fileserver
- IIS
- MS SQL
- Anti-Virus
- WSUS
- FTP
- Backup
- Syslog
- Office 365
2. Shared responsibility and daily operational deployment of entire server environment
3. Patch management and Server management
4. Working with a team to help maintain the vSphere infrastructure
5. Work with vendors / cross team engineering group/s to provide solutions to complex issues.
6. Ability to work flexible hours including on call and after hours work for scheduled and unscheduled maintenance.
**Enjoy the following perks**:
- Basic salary plus ₱ 3,000.00 Non - taxable Allowance (upon permanency)
- HMO with 1 free dependent
- SL, VL, EL, Mental Health Day leave, and Bereavement leave (upon permanency)
- Transportation allowance *terms and conditions apply.
APPLY NOW!
**Job Types**: Full-time, Permanent
**Salary**: Php25,000.00 - Php30,000.00 per month
**Benefits**:
- Additional leave
- Company Christmas gift
- Company events
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
Schedule:
- Holidays
- Night shift
- Overtime
- Weekends
Supplemental pay types:
- 13th month salary
- Overtime pay
- Yearly bonus
This advertiser has chosen not to accept applicants from your region.
3
System Administrator L2
Cebu, Cebu
WHR Global Consulting
Posted 6 days ago
Job Viewed
Job Description
System Administrator L2
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r> ● Respond promptly to colleagues, end users, and partners. < r> ● Follow company, partner, and customer security protocols at all times. < r> ● Assess tickets, escalate when necessary, and document steps thoroughly. < r> ● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r> ● Set clear expectations with colleagues, partners, and end users. < r> ● Communicate clearly via chat, email, and phone using professional language. < r> ● Keep users updated frequently and provide proactive follow-ups. < r> ● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r> ● Update notes with clear, detailed, and secure information. < r> ● Ensure consistent communication with end users, partners, and colleagues. < r> ● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r> ● Attend webinars and training sessions to strengthen technical skills. < r> ● Share knowledge, tips, and best practices with colleagues. < r> ● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r> ● Microsoft Windows, Office, and Office 365 desktop support. < r> ● User connectivity and application support. < r> ● New user setup and deactivation in AD/Azure AD and Office 365. < r> ● VPN account setup and email configuration. < r> ● Device provisioning (workstations, laptops, smartphones). < r> ● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r> ● Server-level support impacting limited users. < r> ● Group permissions and printer support. < r> ● Troubleshooting desktop/terminal server applications. < r> ● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r> ● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r> ● Minimum 2 years in a B2B IT support role. < r> ● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r> ● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r> ● Strong customer service skills and fluent verbal/written English. < r> ● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r> ● Respond promptly to colleagues, end users, and partners. < r> ● Follow company, partner, and customer security protocols at all times. < r> ● Assess tickets, escalate when necessary, and document steps thoroughly. < r> ● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r> ● Set clear expectations with colleagues, partners, and end users. < r> ● Communicate clearly via chat, email, and phone using professional language. < r> ● Keep users updated frequently and provide proactive follow-ups. < r> ● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r> ● Update notes with clear, detailed, and secure information. < r> ● Ensure consistent communication with end users, partners, and colleagues. < r> ● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r> ● Attend webinars and training sessions to strengthen technical skills. < r> ● Share knowledge, tips, and best practices with colleagues. < r> ● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r> ● Microsoft Windows, Office, and Office 365 desktop support. < r> ● User connectivity and application support. < r> ● New user setup and deactivation in AD/Azure AD and Office 365. < r> ● VPN account setup and email configuration. < r> ● Device provisioning (workstations, laptops, smartphones). < r> ● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r> ● Server-level support impacting limited users. < r> ● Group permissions and printer support. < r> ● Troubleshooting desktop/terminal server applications. < r> ● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r> ● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r> ● Minimum 2 years in a B2B IT support role. < r> ● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r> ● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r> ● Strong customer service skills and fluent verbal/written English. < r> ● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
This advertiser has chosen not to accept applicants from your region.
4
System Administrator L2
Cebu, Cebu
WHR Global Consulting
Posted 8 days ago
Job Viewed
Job Description
System Administrator L2
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r>● Respond promptly to colleagues, end users, and partners. < r>● Follow company, partner, and customer security protocols at all times. < r>● Assess tickets, escalate when necessary, and document steps thoroughly. < r>● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r>● Set clear expectations with colleagues, partners, and end users. < r>● Communicate clearly via chat, email, and phone using professional language. < r>● Keep users updated frequently and provide proactive follow-ups. < r>● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r>● Update notes with clear, detailed, and secure information. < r>● Ensure consistent communication with end users, partners, and colleagues. < r>● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r>● Attend webinars and training sessions to strengthen technical skills. < r>● Share knowledge, tips, and best practices with colleagues. < r>● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r>● Microsoft Windows, Office, and Office 365 desktop support. < r>● User connectivity and application support. < r>● New user setup and deactivation in AD/Azure AD and Office 365. < r>● VPN account setup and email configuration. < r>● Device provisioning (workstations, laptops, smartphones). < r>● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r>● Server-level support impacting limited users. < r>● Group permissions and printer support. < r>● Troubleshooting desktop/terminal server applications. < r>● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r>● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r>● Minimum 2 years in a B2B IT support role. < r>● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r>● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r>● Strong customer service skills and fluent verbal/written English. < r>● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
br>Work Arrangement: Remote
Schedule: Rotating Shift
Location: Cebu
Employment Type: Full-time
Salary: ₱80,000 – ₱100,000
br>About the Role:
The System Administrator L2 is responsible for resolving Level 1 and Level 2 incidents, ensuring timely and exceptional customer service, maintaining accurate documentation, and continuously developing technical skills. This role requires strong technical expertise, proactive problem-solving, and the ability to provide efficient support in a dynamic IT environment.
Key Responsibilities:
Resolve Level 1 and Level 2 incidents and follow escalation protocols
● Continuously review all tickets and statuses in your queue. < r>● Respond promptly to colleagues, end users, and partners. < r>● Follow company, partner, and customer security protocols at all times. < r>● Assess tickets, escalate when necessary, and document steps thoroughly. < r>● Ensure issues are fully resolved and verified with customers before closing tickets. < r>
Provide timely and exceptional customer service
● Attend appointments and meetings on time. < r>● Set clear expectations with colleagues, partners, and end users. < r>● Communicate clearly via chat, email, and phone using professional language. < r>● Keep users updated frequently and provide proactive follow-ups. < r>● Deliver warm, friendly, and solution-focused customer service. < r>
Maintain accurate records and documentation
● Record all time spent on issues against relevant tickets. < r>● Update notes with clear, detailed, and secure information. < r>● Ensure consistent communication with end users, partners, and colleagues. < r>● Avoid disclosing sensitive internal information. < r>
Proactive learning and development
● Enhance knowledge by reviewing escalated tickets and documentation. < r>● Attend webinars and training sessions to strengthen technical skills. < r>● Share knowledge, tips, and best practices with colleagues. < r>● Engage in self-paced learning to develop expertise. < r>
Level 1 Incident Examples
● Credential management (password resets, account unlocks). < r>● Microsoft Windows, Office, and Office 365 desktop support. < r>● User connectivity and application support. < r>● New user setup and deactivation in AD/Azure AD and Office 365. < r>● VPN account setup and email configuration. < r>● Device provisioning (workstations, laptops, smartphones). < r>● Virus/malware scanning and general performance optimization. < r>
Level 2 Incident Examples
● Partial service outages affecting subsets of staff. < r>● Server-level support impacting limited users. < r>● Group permissions and printer support. < r>● Troubleshooting desktop/terminal server applications. < r>● Proactive server maintenance and monitoring. < r>
Qualifications:
● Minimum IT diploma level education and relevant Microsoft IT certification. < r>● Minimum 1 year in a Level 2 role or 2+ years in Level 1 with proven L2 skills. < r>● Minimum 2 years in a B2B IT support role. < r>● Strong knowledge of Microsoft desktop OS, Microsoft 365/Office 365, virtualization, and networking. < r>● Experience with FortiGate Firewalls, remote desktop tools (e.g., TeamViewer), and documentation/IT diagrams. < r>● Strong customer service skills and fluent verbal/written English. < r>● Certifications (e.g., Microsoft, Cisco) are a plus. < r>
Candidates with attached CV and relevant experience will be considered for a phone interview.
This advertiser has chosen not to accept applicants from your region.
5
Junior System Administrator
Taguig, National Capital Region
Hunter's Hub Inc
Posted 9 days ago
Job Viewed
Job Description
Qualifications
Bachelor’s Degree in Information Technology, Computer Science, or a related field. br>
Must have minimum 6 months of experience in System Administration. (Non negotiable)
Must have minimum 6 months of experience in Windows Server (2016/2019/2022). (Non negotiable)
Must have experience in Linux Server (RHEL/OEL/CentOS). (Non negotiable)
Must have experience in Windows and Linux system administration tasks. (Non negotiable)
Must have understanding of networking principles, including LAN/WAN configuration, Active Directory, email systems, and web-based applications. (Non negotiable)
Must have knowledge in virtualization environments (VMWare, Hyper‑V, Oracle VM (OVM)) (Non negotiable) < r>
Exposure to server and storage hardware setup, backup solutions, and system monitoring tools. (Non negotiable)
Knowledge of basic database administration using Microsoft SQL Server or Oracle is an advantage.
Experience or familiarity with scripting and automation tools such as PowerShell, Cron, Visual Basic, or batch scripts.
Awareness of ITIL framework and compliance standards such as PCI-DSS is preferred
Exposure to banking systems or financial IT environments is an advantage.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Willingness to learn new technologies and adapt to evolving IT environments
Good communication and documentation skills.
Job Description
Installing, configuring, maintaining, and operating server hardware, operating systems, and system utilities
Handling routine tasks such as provisioning, patching, monitoring, capacity planning, and performance tuning
Maintaining infrastructure performance and availability
Collaborating with cross‑functional teams across IT infrastructure, applications, and support groups < r>
Working within enterprise environments, including virtualization, clustering, system upgrades, and cloud transition frameworks
Bachelor’s Degree in Information Technology, Computer Science, or a related field. br>
Must have minimum 6 months of experience in System Administration. (Non negotiable)
Must have minimum 6 months of experience in Windows Server (2016/2019/2022). (Non negotiable)
Must have experience in Linux Server (RHEL/OEL/CentOS). (Non negotiable)
Must have experience in Windows and Linux system administration tasks. (Non negotiable)
Must have understanding of networking principles, including LAN/WAN configuration, Active Directory, email systems, and web-based applications. (Non negotiable)
Must have knowledge in virtualization environments (VMWare, Hyper‑V, Oracle VM (OVM)) (Non negotiable) < r>
Exposure to server and storage hardware setup, backup solutions, and system monitoring tools. (Non negotiable)
Knowledge of basic database administration using Microsoft SQL Server or Oracle is an advantage.
Experience or familiarity with scripting and automation tools such as PowerShell, Cron, Visual Basic, or batch scripts.
Awareness of ITIL framework and compliance standards such as PCI-DSS is preferred
Exposure to banking systems or financial IT environments is an advantage.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Willingness to learn new technologies and adapt to evolving IT environments
Good communication and documentation skills.
Job Description
Installing, configuring, maintaining, and operating server hardware, operating systems, and system utilities
Handling routine tasks such as provisioning, patching, monitoring, capacity planning, and performance tuning
Maintaining infrastructure performance and availability
Collaborating with cross‑functional teams across IT infrastructure, applications, and support groups < r>
Working within enterprise environments, including virtualization, clustering, system upgrades, and cloud transition frameworks
This advertiser has chosen not to accept applicants from your region.
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6
System Administrator (DevOps)
Manila, Metropolitan Manila
HCM Nexus Consulting Inc
Posted today
Job Viewed
Job Description
As a System Administrator / DevOps you will join a highly technical team providing operational support for development, test, and production environments. Support includes virtualization, computing, networking, data encryption, storage, and data center management software. You will also be responsible for monitoring and expanding services to clients focusing on deployment systems and code using CI/CD and Containerization. You will also work with the team to identify, recommend, implement, and document future system & IT service enhancements.
**Requirements**:
- A BS degree in computer science or a related discipline
- Minimum combination of 7 years systems, network, or storage administration experience
- Strong Linux System Administration experience including scripting and automating day to day SysAdmin and DevOps tasks
- Experience of setup and management of build automation tools
- Collaborative team player, keen to learn and share ideas
- Experience with infrastructure automation and monitoring tools (e.g. Chef, Nagios, etc.)
- Experience with continuous integration tools (e.g. Jenkins)
- Experience with configuration management tools (e.g. Chef, Puppet, Ansible, etc.)
- Strong knowledge of networks/network environments
- DevOps experience, include building, deploying, and operating software
- Knowledgeable with cloud deployment (Azure, AWS)
- Understanding of DevOps tools and technologies
As a System Administrator / DevOps you will join a highly technical team providing operational support for development, test, and production environments.
**Requirements**:
- A BS degree in computer science or a related discipline
- Minimum combination of 7 years systems, network, or storage administration experience
- Strong Linux System Administration experience including scripting and automating day to day SysAdmin and DevOps tasks
- Experience of setup and management of build automation tools
- Collaborative team player, keen to learn and share ideas
- Experience with infrastructure automation and monitoring tools (e.g. Chef, Nagios, etc.)
- Experience with continuous integration tools (e.g. Jenkins)
- Experience with configuration management tools (e.g. Chef, Puppet, Ansible, etc.)
- Strong knowledge of networks/network environments
- DevOps experience, include building, deploying, and operating software
- Knowledgeable with cloud deployment (Azure, AWS)
- Understanding of DevOps tools and technologies
As a System Administrator / DevOps you will join a highly technical team providing operational support for development, test, and production environments.
This advertiser has chosen not to accept applicants from your region.
7
IT System Administrator
pampanga Pampanga, Davao del Sur
Career Connect
Posted 449 days ago
Job Viewed
Job Description
NetSuite
· Review and develop documentation for existing and future customisations
· Deep understanding of NetSuite system functionality and limitations
· Proficient with understanding and implementing NetSuite Custom HTML/PDF forms / SuiteScript / Workflows
· Experience with NetSuite analytics
· Stay up to date with and test new releases to ensure compatibility with customisations
· Able to setup and configure NetSuite dashboards and KPIs
· Creating and modifying custom user roles, to control access to sensitive information and enforce data security
· Assisting in the creation of reports and saved searches and answering day-to-day NetSuite questions
Boomi
· Manage day-to-day error logs to troubleshoot and obtain root causes and solve
· Review and develop documentation for existing and future integrations
· Deep understanding of integration between NetSuite and external systems (particularly BigCommerce)
· Perform comprehensive integration testing and collaborate with required parties to ensure successful deployments
· Stay up-to-date with industry best practices, new features, and updates
Requirements- Two (2) plus years hands on experience using/configuring/implementing NetSuite and Boomi- Extensive overall integration experience- Proficient with Microsoft Excel- Experience with data import/export and migration process- Experience working with API based integrations and knowledge of REST, SOAP, JSON, XML, and Web Services Interoperability- Expertise in JavaScriptBenefitsMorning ShiftWork from Office Ortigas/Pampanga/Makati (wherever is nearest to the candidate)
This advertiser has chosen not to accept applicants from your region.
8
Senior IT System Administrator
National Capital Region, National Capital Region
Intelligent Technical Solutions (ITS)
Posted 7 days ago
Job Viewed
Job Description
JOB DESCRIPTION:
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. br>
JOB RESPONSIBILITIES:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Advanced server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians
JOB QUALIFICATIONS:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2016 through 2025.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
JOB KPIs:
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
Quality Score: Assessments performed by the training and quality team.
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
JOB REQUIREMENTS:
A home office set up that meets the following:
Computer: A working computer with a minimum of 8GB RAM and one of the following:
Windows 11 with an Intel i5 or i7 (8th generation or newer), or
AMD Ryzen 5 or 7 (2000 series or newer), or
macOS 12 or newer.
Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
Webcam: An HD webcam for video calls.
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
COMPENSATIONS
Pay rate starts at Php104,600.00 and may vary by experience and location.
BENEFITS:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service. br>
JOB RESPONSIBILITIES:
This role is expected to be able to resolve the following technical issues with little or no assistance:
Workstation operating system issues of any kind.
Printer issues of any kind.
Standard business application (Office, etc.) issues of any kind.
Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
Advanced server issues of any kind.
Basic and intermediate networking issues.
Escalation point for technicians
JOB QUALIFICATIONS:
Experience with Windows and Mac OS troubleshooting.
Experience with Server 2016 through 2025.
Experience with VMWare and Hyper V Virtualization.
Experience supporting M365 and Azure.
Minimum of five years experience in IT Support or a similar role.
Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
Experience with Managed Service Providers (MSPs) is highly desirable.
Active Server Certifications are preferred.
JOB KPIs:
Utilization: The percentage of time that you are on the clock and billing time to client tickets
CSAT: Scores filled out by clients using the rating system in tickets
Quality Score: Assessments performed by the training and quality team.
First-touch closed: Each ticket that is completed with only one time entry contributes to this number
JOB REQUIREMENTS:
A home office set up that meets the following:
Computer: A working computer with a minimum of 8GB RAM and one of the following:
Windows 11 with an Intel i5 or i7 (8th generation or newer), or
AMD Ryzen 5 or 7 (2000 series or newer), or
macOS 12 or newer.
Internet: Stable internet connection with at least 5 Mbps download and upload speeds.
Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
Webcam: An HD webcam for video calls.
2nd Monitor
UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
COMPENSATIONS
Pay rate starts at Php104,600.00 and may vary by experience and location.
BENEFITS:
Comprehensive Health Plans / HMO (Employee & Dependent/s)
Life Insurance
Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
Paid Time Off (starts at 15 days per year)
Maternity/Paternity Leave
Paid US Holiday
Night Shift Bonus
Salary Advancement/Loan
Health & Wellness Program
Company-paid training and certification
This advertiser has chosen not to accept applicants from your region.
9