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We are seeking a Technical Support Professional – AMS responsible for the assessment, planning, implementation, and ongoing support of Application Management Services (AMS). The role includes evaluating the current application environment, developing tailored AMS solutions, and ensuring continuous optimization and management of business-critical applications.

• Assessment of the organization's application environment, including analysis of current applications, technology infrastructure, and alignment with business goals.
• Planning and implementation of AMS solutions based on the assessment, including deployment of technologies, system integrations, and custom process development.
• Ongoing management and optimization of supported applications to ensure operational efficiency and alignment with organizational needs.

• Application support experience

• Experience in assessment of application environments
• Planning and implementation of AMS solutions
• Application optimization and lifecycle management

We are seeking a dynamic and skilled Voice Tech Support Professional to join our team in a fractional capacity. This role requires expertise in technical support, customer interactions via inbound and outbound calls, product demonstrations, and CRM systems.

The ideal candidate will have experience working in startup environments and be comfortable managing multiple client accounts efficiently.

Key Responsibilities:

• Handle inbound and outbound calls to assist customers with technical issues and product inquiries.
• Conduct live product demonstrations to showcase features and functionality.
• Provide tech support and troubleshooting assistance with a focus on excellent customer service.
• Utilize CRM systems to manage customer interactions and maintain accurate records.
• Manage multiple client engagements, offering tailored solutions and support.
• Maintain clear and concise documentation of interactions and resolutions.
• Work collaboratively with internal teams to escalate complex issues when necessary.

Qualifications:

• Proven experience in technical support, customer service, or a related field.
• Strong ability to conduct product demonstrations and explain technical concepts in an accessible way.
• Prior experience in a startup or fast-paced environment is highly preferred.
• Excellent verbal communication skills and phone etiquette.
• Ability to multitask and prioritize effectively across multiple client accounts.
• Experience with CRM systems and support ticketing tools.
• Self-motivated, proactive, and adaptable in a remote work setting.

Position Details:

• Shared resource: Supporting up to 4 clients.
• Remote role: Requires a 100mbps (download & upload speed) internet connection and a professional work setup.

If you're a proactive, tech-savvy professional with a passion for customer support and the ability to handle multiple accounts, we'd love to hear from you

1. Application Support: Handle low to medium complexity production support tasks, including incident, change, and problem management.
2. Technical Troubleshooting: Resolve software issues, monitor systems, and escalate complex problems to higher support levels (L2/L3).
3. Client Interaction: Communicate effectively with clients to understand and resolve technical concerns.
4. System Monitoring: Ensure application performance and stability through proactive monitoring and maintenance.
5. Documentation & Reporting: Maintain records of issues, resolutions, and system changes.

Qualifications:

• Graduate of any 4 year Course
• Working knowledge Database management (e.g., SQL Server, Oracle) Operating systems (Windows, Linux), Programming languages (e.g., Java, C#, VB.NET)
• Familiarity with ITIL framework and standard operating procedures.
• Strong communication, coordination, and problem-solving skills.
• Ability to work independently and manage multiple priorities.

Required Skills

• Strong understanding of Data Management and Data Governance frameworks (e.g., DAMA-DMBOK, EDM Council, DCAM), covering metadata, ownership, and data quality principles.

• Hands-on experience with Data Cataloging and Governance Platforms such as Alation UDC, Bigeye, or similar tools.

• Experience with Data and Information Sharing Agreements (ISA / DSLA) and Report Certification Process (RCP) or equivalent control workflows.

• Knowledge of data lineage, Master Data Management (MDM), and reference data practices.

• Strong SQL skills for data profiling, validation, and lineage tracing.

• Familiarity with Stewardship engagement, Change Management, and Governance Reporting.

• Ability to collaborate across Business / IT / Compliance stakeholders in Agile / DevOps delivery models.

• Strong communication and documentation skills, including training, process definition, and stakeholder management.

• Proven experience working in Agile environments, including hands-on usage of JIRA for sprint planning, user stories, and governance backlog tracking.

Preferred / Optional Skills

• Hands-on exposure to BI and Reporting tools (Tableau, Power BI, SAS, Cognos, etc.), especially within report certification lifecycle.

• Familiarity with Mainframe or legacy data platforms (e.g., DB2, COBOL feeds, JCL pipelines).

• Exposure to Cloud Data Platforms (Snowflake) and data integration concepts.

Key Responsibilities:

• Member/Customer Data Management:

• Accurately update and maintain member/customer master data (e.g., name, ID, contact information) in core systems.

• Understand the customer lifecycle, segmentation, and touchpoints to ensure data is captured correctly.
• Ensure compliance with Anti-Money Laundering (AML) requirements, maintaining accurate member data and assisting in reporting when necessary.
• Handle Personally Identifiable Information (PII) with high sensitivity, ensuring strict adherence to data privacy policies.

• Incident Management:

• Manage and resolve incidents, including handling P1 tickets effectively and efficiently.

• Use ServiceNow for incident creation, updates, and resolution in accordance with SLA timelines.
• Escalate incidents as necessary and collaborate with relevant teams for timely resolution.
• Conduct basic Root Cause Analysis (RCA) and issue classification to identify recurring problems and prevent future occurrences.

• Technical Support:

• Utilize IMS DC and mainframe screens to retrieve and update data as needed.

• Use SQL to query, extract, and analyze data for various operational needs.
• Leverage knowledge of Conversant or similar tools to streamline data management tasks and processes (preferred).

• Data Governance (Nice to Have):

• Contribute to ongoing data governance initiatives to maintain data integrity, quality, and security.

• Provide recommendations to improve data management processes and practices.

Minimum Qualifications:

• Proven experience in managing and updating financial member/customer data.
• Strong understanding of the customer lifecycle, segmentation, and data touchpoints.
• Hands-on experience with IMS DC and mainframe screens.
• Proficiency in SQL for data extraction and analysis.
• Familiarity with ServiceNow and incident management processes.
• Awareness of AML regulations and the importance of data privacy.
• Experience handling PII and adhering to relevant data privacy policies.

Preferred Qualifications:

• Familiarity with Conversant or similar data management tools.
• Experience in data governance and data management practices.

Skills & Competencies:

• Strong attention to detail and accuracy.
• Ability to handle sensitive data with confidentiality and professionalism.
• Problem-solving mindset with a proactive approach to incident management.
• Excellent communication and collaboration skills.

Technical Support Professional-AMS (EUC-ODC)

• 2 to 5 years of professional experience; L1 Incident handling;
• User issue troubleshooting
• Escalate to EUC
• Directly reach out to the users; Daily Healthchecks
• Comply Healthcheck report
• Check incident
• Compile Reports and alerts; VM Monitoring
• Log analysis o Review and Montioring;Security Alerts handling
• Defender Alerts
• 1LOD alerts o NGESS Alerts

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Experience:

• End user support : 2 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

Company Description

PricewaterhouseCoopers Acceleration Center Manila (PwC AC Manila) is a service delivery center for PwC member firms in Asia Pacific, America, and Europe, housing over 3,000 professionals. We deliver quality services in Assurance, Tax, Business Services, Data, and Deals to clients across more than 20 countries. Our workforce is dynamic and diverse, playing a significant role in solving important problems and building trust in society. We offer professional fulfillment and development opportunities through various employee engagement activities, aiming to create a rewarding and sustainable career. We are dedicated to environmental awareness and responsible societal impact.

Role Description

The Assurance Professional is a full-time, on-site role located in Pasig. The role involves performing assurance and audit tasks, ensuring compliance with regulations and standards. The professional will be assessing financial statements, identifying risks, and providing recommendations for improvement. Collaboration with team members and clients to deliver high-quality assurance services is key, and ongoing communication with stakeholders is required to address any issues or concerns.

Qualifications

• Experience in assurance and audit tasks, including assessing financial statements and identifying risks
• Proficiency in compliance with relevant regulations and standards
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work collaboratively with team members and clients
• Detail-oriented with strong organizational skills
• Relevant certifications such as CPA or equivalent are advantageous
• Bachelor's degree in Accounting, Finance, or a related field

The ideal candidate will be responsible for the sales and marketing of all Toyota vehicles by creating marketing content and distributing it effectively. You will help us create a strong brand presence with innovative promotional offerings, online and offline marketing campaigns. You will collaborate with the sales team to ensure that your marketing efforts support their sales efforts and the target sales. Finally, your analytical skills will assist you as your monitor and report on the success of your marketing efforts.

Responsibilities

• Achieve target monthly sales
• Strengthen your relationship with clients
• Create online and offline marketing content
• Empower the sales team with marketing content and campaigns that help drive sales

Qualifications

• Fresh graduate are welcome to apply
• With experience in Sales and Customer Service is an advantaged
• BS/BA in Marketing or a related field of study
• Excellent writing and communication skills

Job ID:

Required Travel : Minimal

Managerial - No

Location: :Philippines- Pasig - (Amdocs Site)

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $5.00 billion in fiscal 2024. For more information, visit

At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

The PMO professional provides a formal, centralized layer of project control and integration in the unit/account program and serves as a trusted advisor to the program managers, project managers and service partners. The PMO assumes both execution responsibilities of specific project management areas, as well as program management governance support responsibilities.

• Build and supervise holistic (E2E) program/project plan, covering all aspects of the program - including deployment, give and get, etc.
• Ensure that the project is planned accurately, that the owner of each task is identified accurately and that work is executed and aligned with the charter in order to meet the critical metrics and planned results.
• Provide an integrative view and analysis of the various project aspects within the program to enable better decisions making. Ensures that information is captured and disseminated to all partners.
• Supervise and highlight trends and raise areas of concern regarding possible deviations from project and program plans.
• Support program and project governance - perform project audits and reviews and extract lessons-learned.
• Prepare risk management reports and statuses, perform reviews of various project activities to identify and highlight risks and develops appropriate contingency plans.
• Deploy effective and auditable methods for those areas under the Project Management Office's responsibility and Implement project management tools and standard methodologies.

• Bachelor's Degree in Engineering, Economics, or equivalent
• Experience working with project methodology and management, PMO processes (e.g. scheduling, budget management)
• Understanding of software development lifecycles (we are particularly interested in Agile)
• Can work with a team and connect with various levels – excellent communications skills are a must as you will deal with a range of characters, including very senior staff.
• Experience working as a PMO in a software/IT/ Telco organization –an advantage.
• Resourcefulness and take ownership of your own work.

You can serve as the project focal point, and directly give customer happiness.

You will be able to use your specific insights into variety of projects to overcome technical challenge while continuing to deepen your area of knowledge.

You will have the opportunity to work in multinational environment for the global market leader in its field

We offer a wide range of stellar benefits including health, dental, vision, and life insurance as well as paid time off, sick time, and parental leave

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce