10 Senior Incident Manager jobs in the Philippines
Problem Management Analyst
Makati City, National Capital Region
Manulife
Posted 6 days ago
Job Viewed
Job Description
**The Opportunity**
We're seeking a Problem Management Analyst to join our team at Manulife. You'll bring hands-on experience in IT Problem Management and a solid understanding of ITIL v4 best practices. You'll lead root cause investigations, drive permanent solutions, and help ensure continued IT service reliability.
Our Problem Management team facilitates and coordinates root cause investigations and operational improvements. We aim to minimize disruptive incidents and ensure applications and services remain available, reliable, and compliant with SLAs. We take pride in making a difference-and having fun while doing it!
**Position Responsibilities:**
+ Facilitate root cause investigations for incidents affecting production services
+ Apply RCA and guide others in their use (Familiarity with various RCA techniques like 5 Whys, Brainstorming, and Kepner-Tregoe)
+ Use technical and infrastructure knowledge to support RCA efforts
+ Champion a proactive culture of incident prevention
+ Communicate post-incident lessons learned to stakeholders
+ Ensure problem management activities meet SLA timelines
+ Guide investigations through the documented problem management process
+ Participate in cross-functional meetings (incident, problem, change)
+ Promote automation to reduce manual errors and effort
+ Adapt to shifting priorities in a dynamic environment
+ Build strong relationships with business partners, vendors, and IT teams
+ Ensure compliance with audit and operational risk standards
+ Report on service availability, performance, and recurring issues to support leadership decision-making
**Required Qualifications:**
+ 1-3 years of experience in IT Problem Management or RCA facilitation and Incident Management
+ Post-secondary education or equivalent experience in IT Operations/Support
+ ITIL Foundation certification (v3 or v4)
+ Strong customer service orientation
+ Confidence to ask tough, probing questions
+ Ability to manage and guide investigations effectively
+ Experience working with vendors and holding them accountable
+ Excellent collaboration and relationship-building skills
+ Tenacity in driving investigations to resolution
+ Commitment to diversity, equity, and inclusion
+ Experience with ITSM tools (e.g., ServiceNow)
**Preferred Qualifications:**
+ A great sense of humor-our team works hard and has fun!
+ Familiarity with RCA techniques from brainstorming to Kepner-Tregoe
+ RCA facilitation certification
+ Ability to motivate others to engage in problem management
+ Understanding of the Financial Services or Insurance industry
+ Experience working with global teams across time zones
+ Experience with ServiceNow's Problem Management module
+ Background in ITSM practices like Change, Incident, or Service Level Management
+ ITIL V3 or V4
+ ServiceNow
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
We're seeking a Problem Management Analyst to join our team at Manulife. You'll bring hands-on experience in IT Problem Management and a solid understanding of ITIL v4 best practices. You'll lead root cause investigations, drive permanent solutions, and help ensure continued IT service reliability.
Our Problem Management team facilitates and coordinates root cause investigations and operational improvements. We aim to minimize disruptive incidents and ensure applications and services remain available, reliable, and compliant with SLAs. We take pride in making a difference-and having fun while doing it!
**Position Responsibilities:**
+ Facilitate root cause investigations for incidents affecting production services
+ Apply RCA and guide others in their use (Familiarity with various RCA techniques like 5 Whys, Brainstorming, and Kepner-Tregoe)
+ Use technical and infrastructure knowledge to support RCA efforts
+ Champion a proactive culture of incident prevention
+ Communicate post-incident lessons learned to stakeholders
+ Ensure problem management activities meet SLA timelines
+ Guide investigations through the documented problem management process
+ Participate in cross-functional meetings (incident, problem, change)
+ Promote automation to reduce manual errors and effort
+ Adapt to shifting priorities in a dynamic environment
+ Build strong relationships with business partners, vendors, and IT teams
+ Ensure compliance with audit and operational risk standards
+ Report on service availability, performance, and recurring issues to support leadership decision-making
**Required Qualifications:**
+ 1-3 years of experience in IT Problem Management or RCA facilitation and Incident Management
+ Post-secondary education or equivalent experience in IT Operations/Support
+ ITIL Foundation certification (v3 or v4)
+ Strong customer service orientation
+ Confidence to ask tough, probing questions
+ Ability to manage and guide investigations effectively
+ Experience working with vendors and holding them accountable
+ Excellent collaboration and relationship-building skills
+ Tenacity in driving investigations to resolution
+ Commitment to diversity, equity, and inclusion
+ Experience with ITSM tools (e.g., ServiceNow)
**Preferred Qualifications:**
+ A great sense of humor-our team works hard and has fun!
+ Familiarity with RCA techniques from brainstorming to Kepner-Tregoe
+ RCA facilitation certification
+ Ability to motivate others to engage in problem management
+ Understanding of the Financial Services or Insurance industry
+ Experience working with global teams across time zones
+ Experience with ServiceNow's Problem Management module
+ Background in ITSM practices like Change, Incident, or Service Level Management
+ ITIL V3 or V4
+ ServiceNow
**When you join our team:**
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido
This advertiser has chosen not to accept applicants from your region.
0
Senior Incident Response Analyst
Mondelez International
Posted 13 days ago
Job Viewed
Job Description
**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**
You work with the information security team as a competent and experienced information security and compliance leader.
**How you will contribute**
You will assess information security risks in line with internal policies and external best practices and determine requirements how to secure Mondelēz International information and IT assets. In addition, you will develop security standards and policies; advise technical teams when developing relevant procedures or have operational security questions; review and consulting them on compliant and effective use of common tools. You will also keep business stakeholders apprised on the overall security and compliance roadmap, provide training on information security to appropriate teams, and develop security strategies, architectures and roadmaps across process and technologies.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
+ Information security, compliance and risk management
+ Understanding security solutions and their applicability to Mondelēz International
+ Developing security strategies, awareness campaigns, policies/standards, and governance
+ Communicating effectively with technical specialists, leaders and peers
+ Commercially astute
+ Leadership and people management skills
**More about this role**
**What you need to know about this position:**
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as** **_Oreo_** **and** **_belVita_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Cadbury, Cadbury Dairy Milk_** **and** **_Milka_** **chocolate,** **_Halls_** **candy,** **_Stride_** **gum,** **_Tang_** **powdered beverage and** **_Philadelphia_** **cheese. We are also proud to be named a Top Employer in many of our markets.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Information Security
Technology & Digital
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**
You work with the information security team as a competent and experienced information security and compliance leader.
**How you will contribute**
You will assess information security risks in line with internal policies and external best practices and determine requirements how to secure Mondelēz International information and IT assets. In addition, you will develop security standards and policies; advise technical teams when developing relevant procedures or have operational security questions; review and consulting them on compliant and effective use of common tools. You will also keep business stakeholders apprised on the overall security and compliance roadmap, provide training on information security to appropriate teams, and develop security strategies, architectures and roadmaps across process and technologies.
**What you will bring**
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
+ Information security, compliance and risk management
+ Understanding security solutions and their applicability to Mondelēz International
+ Developing security strategies, awareness campaigns, policies/standards, and governance
+ Communicating effectively with technical specialists, leaders and peers
+ Commercially astute
+ Leadership and people management skills
**More about this role**
**What you need to know about this position:**
**What extra ingredients you will bring:**
**Education / Certifications:**
**Job specific requirements:**
**Travel requirements:**
**Work schedule:**
No Relocation support available
**Business Unit Summary**
**Headquartered in Singapore, Mondelēz International's Asia, Middle East and Africa (AMEA) region is comprised of six business units, has more than 21,000 employees and operates in more than 27 countries including Australia, China, Indonesia, Ghana, India, Japan, Malaysia, New Zealand, Nigeria, Philippines, Saudi Arabia, South Africa, Thailand, United Arab Emirates and Vietnam. Seventy-six nationalities work across a network of more than 35 manufacturing plants, three global research and development technical centers and in offices stretching from Auckland, New Zealand to Casablanca, Morocco. Mondelēz International in the AMEA region is the proud maker of global and local iconic brands such as** **_Oreo_** **and** **_belVita_** **biscuits,** **_Kinh Do_** **mooncakes,** **_Cadbury, Cadbury Dairy Milk_** **and** **_Milka_** **chocolate,** **_Halls_** **candy,** **_Stride_** **gum,** **_Tang_** **powdered beverage and** **_Philadelphia_** **cheese. We are also proud to be named a Top Employer in many of our markets.**
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
**Job Type**
Regular
Information Security
Technology & Digital
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.
This advertiser has chosen not to accept applicants from your region.
1
Computer Security Incident Response Team ( CSIRT ) Consultant
Muntinlupa, National Capital Region
ETeam PH
Posted 21 days ago
Job Viewed
Job Description
Description:
We believe technology should help you achieve more. And we help businesses do exactly that almost daily — co-creating innovative connected products, rapidly and securely deploying apps in the cloud, managing employee-owned devices on a global scale, and deflecting sophisticated hacker attacks. In support of our world leading position in Cyber Security, we have recently launched a new service, the Computer Security Incident Response Team ( CSIRT ) br>
Our newly offered service will include a designated CSIRT Consultant full time or as a shared resource, who will work as a contact and communications point between our security services team and customers’ security and IT staff as well as users and other important partners. You will also be responsible for operating the incident management process in accordance with the procedures designed in cooperation with customers. < r>
On a day to day basis, you will assist with, identify and respond to incidents as well as proactively propose improvements for how to reduce risk and potential future incidents.
Receiving and monitoring incident information from our managed security services and other sources.
Reviewing the collected incident data and confirming or rejecting incidents based on the analysis.
Classifying and prioritizing incidents based on established criteria.
Facilitating communication between stakeholders of the incident status.
Coordinating the containment effort based on the available information and established processes.
Performing vulnerability management using the Qualys tool.
Making containment decisions and facilitating decision making by other parties using established escalation processes.
Communicating with affected users and partners to organize the containment effort.
Verifying the effectiveness of containment actions taken.
Identifying the attack vector used by incident and taking actions to confirm that similar incidents are prevented in the future.
Validating the effectiveness of the eradication actions.
Coordinating forensics and law enforcement activities with officials as necessary.
Analyzing the incident response effort, with feedback from the customer and third parties.
Conducting proactive management of the Monitoring and Analytics solution.
You'll need to have:
Bachelor's degree or 3 or more years of work experience.
3 or more years of relevant work experience in Security
Knowledge of Network and Web Application vulnerability assessments.
Even better if you have one or more of the following:
2 or more years of work experience in Security incident detection or Security incident management.
Demonstrated strong communication skills and the capability to engage with customers at both technical and executive levels.
Strong problem-solving and security analytics skills and the ability to identify gaps in processes and recommend improvements for mitigation.
Four or more years of experience in security operations, risk management, operational management, and/or consultant management.
CSIRT experience.
Experience structuring and operating an efficient Incident Response process.
Knowledge of common types of malware, their infection vectors, how to identify them using network and host based tools, and how to eradicate them and verify the success of eradication efforts.
Knowledge of current security threats and vulnerabilities and how to detect and mitigate them, and the ability to understand their possible consequences on the customer’s environment. < r>
Understanding of modern technologies used to detect malware and vulnerabilities and protect assets.
SIEM (SPLUNK) and log analytics skills.
SANS or other Security certifications, such as GCIA, GCIH, GREM, GPEN, CEH.
CISSP certification and/or CISM certification.
ITIL Foundations training/certification.
Knowledge of ISO 27001 requirements.
We believe technology should help you achieve more. And we help businesses do exactly that almost daily — co-creating innovative connected products, rapidly and securely deploying apps in the cloud, managing employee-owned devices on a global scale, and deflecting sophisticated hacker attacks. In support of our world leading position in Cyber Security, we have recently launched a new service, the Computer Security Incident Response Team ( CSIRT ) br>
Our newly offered service will include a designated CSIRT Consultant full time or as a shared resource, who will work as a contact and communications point between our security services team and customers’ security and IT staff as well as users and other important partners. You will also be responsible for operating the incident management process in accordance with the procedures designed in cooperation with customers. < r>
On a day to day basis, you will assist with, identify and respond to incidents as well as proactively propose improvements for how to reduce risk and potential future incidents.
Receiving and monitoring incident information from our managed security services and other sources.
Reviewing the collected incident data and confirming or rejecting incidents based on the analysis.
Classifying and prioritizing incidents based on established criteria.
Facilitating communication between stakeholders of the incident status.
Coordinating the containment effort based on the available information and established processes.
Performing vulnerability management using the Qualys tool.
Making containment decisions and facilitating decision making by other parties using established escalation processes.
Communicating with affected users and partners to organize the containment effort.
Verifying the effectiveness of containment actions taken.
Identifying the attack vector used by incident and taking actions to confirm that similar incidents are prevented in the future.
Validating the effectiveness of the eradication actions.
Coordinating forensics and law enforcement activities with officials as necessary.
Analyzing the incident response effort, with feedback from the customer and third parties.
Conducting proactive management of the Monitoring and Analytics solution.
You'll need to have:
Bachelor's degree or 3 or more years of work experience.
3 or more years of relevant work experience in Security
Knowledge of Network and Web Application vulnerability assessments.
Even better if you have one or more of the following:
2 or more years of work experience in Security incident detection or Security incident management.
Demonstrated strong communication skills and the capability to engage with customers at both technical and executive levels.
Strong problem-solving and security analytics skills and the ability to identify gaps in processes and recommend improvements for mitigation.
Four or more years of experience in security operations, risk management, operational management, and/or consultant management.
CSIRT experience.
Experience structuring and operating an efficient Incident Response process.
Knowledge of common types of malware, their infection vectors, how to identify them using network and host based tools, and how to eradicate them and verify the success of eradication efforts.
Knowledge of current security threats and vulnerabilities and how to detect and mitigate them, and the ability to understand their possible consequences on the customer’s environment. < r>
Understanding of modern technologies used to detect malware and vulnerabilities and protect assets.
SIEM (SPLUNK) and log analytics skills.
SANS or other Security certifications, such as GCIA, GCIH, GREM, GPEN, CEH.
CISSP certification and/or CISM certification.
ITIL Foundations training/certification.
Knowledge of ISO 27001 requirements.
This advertiser has chosen not to accept applicants from your region.
2
Service Management Specialist
Mandaluyong, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age
**Responsibilities**:
- Design test plans and test cases to validate new products
- Perform product validation and verification of hardware in the field of automotive
- Design and implement test tools for review and verification process
- Initiate process improvement
- Coach/mentor junior team members on the best practices
- Prepare and submit project reports
- Support execution of service management tasks
**Qualifications**:
- Bachelor's Degree in Information Technology, Computer Science, Engineering or any relevant field
**Technical background in**:
- Windows System Administration
- UNIX/AIX
- Database administration
- Networking
- ServiceNow
- Configuration Management or CMDB
- Background in SLA Reporting
- At least 1-2 years’ experience in Service Management
- Good communication skills (written and oral)
- Good stakeholder management skills
**Good to Have**:
- ITIL or Six Sigma cert is preferred
**What we offer**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age
**Responsibilities**:
- Design test plans and test cases to validate new products
- Perform product validation and verification of hardware in the field of automotive
- Design and implement test tools for review and verification process
- Initiate process improvement
- Coach/mentor junior team members on the best practices
- Prepare and submit project reports
- Support execution of service management tasks
**Qualifications**:
- Bachelor's Degree in Information Technology, Computer Science, Engineering or any relevant field
**Technical background in**:
- Windows System Administration
- UNIX/AIX
- Database administration
- Networking
- ServiceNow
- Configuration Management or CMDB
- Background in SLA Reporting
- At least 1-2 years’ experience in Service Management
- Good communication skills (written and oral)
- Good stakeholder management skills
**Good to Have**:
- ITIL or Six Sigma cert is preferred
**What we offer**:
- Healthcare Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Pan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and housing plan
- Company-sponsored trainings like upskilling and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**TERMS AND CONDITIONS**
**Additional Information**:
The following documents will be asked as part of the pre-hiring requirements prior onboarding. We recommend to prepare the requirements early to ensure on time onboarding. Detailed discussion will take place during onboarding process as well as changes on the requirements as needed.
- Transcript of Records (TOR)
- Diploma (for graduates only) and/or Certificate of Graduation
- Certificate of Employment (COE) and/or SSS Employment History
- Government Documents:
- SSS ID and/or SSS Verification Form
- SSS Statement of
This advertiser has chosen not to accept applicants from your region.
3
Infrastructure Service Management
Mandaluyong, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Manage the Program's Service Management Team
- Own and manage the Service Level Management process and Continual Service Improvement process
- Review, analyze and finalize Service Level requirements, including the UCs and OLAs and including the impacts and other options
- Documentation of Service Level Assessment outcome
- Facilitate Service Level Review
- Update Service Level Dashboards
- Implement a feedback process framework for client feedback, including commendations and escalations
- Managing the design, implementation and regular operational activities of the ITSM Service Level Management Process
- Oversee the ITSM Service Level Management Process, including its audits to ensure compliance with defined policies and SLAs
- Planning and deployment of the standard Service Level Management process for new projects
- Provide training to all the supporting capabilities, including client and
- Manage the Program's Service Management Team
- Own and manage the Service Level Management process and Continual Service Improvement process
- Review, analyze and finalize Service Level requirements, including the UCs and OLAs and including the impacts and other options
- Documentation of Service Level Assessment outcome
- Facilitate Service Level Review
- Update Service Level Dashboards
- Implement a feedback process framework for client feedback, including commendations and escalations
- Managing the design, implementation and regular operational activities of the ITSM Service Level Management Process
- Oversee the ITSM Service Level Management Process, including its audits to ensure compliance with defined policies and SLAs
- Planning and deployment of the standard Service Level Management process for new projects
- Provide training to all the supporting capabilities, including client and
This advertiser has chosen not to accept applicants from your region.
4
Head of Service Management
Makati, National Capital Region
Viventis Search Asia
Posted today
Job Viewed
Job Description
**Responsibilities**
- Design, develop, and maintain Job’s core security protocols, policies, and services
- Present findings and explain impact and solutions to any level of leadership
- Build out a comprehensive security operation roadmap
- Ensure compliance against relevant industry polices and security standards
- Perform regular audits
- Evangelize and educate best practices across the company
- Participate in the design of new services and infrastructure
- Create proper automation and monitoring to enforce security policies and detect threats
- Attract, hire and develop talent
**Qualifications**
- Proven work experience as a software user security engineering
- 8+ years of proven user security access experience with 4+ years in leadership roles, preferably in an environment where data / systems are in the cloud and Saas management.
- Detailed technical knowledge of techniques, standards and state-of-the art capabilities for authentication and authorization, applied cryptography, security vulnerabilities and remediation and technology management
- Experience managing security and partnering with internal/external stakeholders in a high-consequence environments where critical customer/partner data is at stake.
- Proven experience as a hiring manager and team-builder, leading and motivating cross-functional initiatives, and strong partnership with recruiting.
- Thorough understanding of the current software landscape, and latest security trends and principles.
- Demonstrated ability to effectively communicate complex technology matters in an easy-to-understand manner to executives, teams and individual contributors across the organization.
- Experience designing/implementing controls to meet regulatory frameworks such as ISO 27001, SOC 2, GDPR, etc.
**Benefits**
- Health insurance with 100% premium covered
- Generous PTO / sick leave
- Etc.
**Salary**: Php100,000.00 - Php180,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- proven user security access: 8 years (preferred)
- Cloud and Saas management: 4 years (preferred)
- Design, develop, and maintain Job’s core security protocols, policies, and services
- Present findings and explain impact and solutions to any level of leadership
- Build out a comprehensive security operation roadmap
- Ensure compliance against relevant industry polices and security standards
- Perform regular audits
- Evangelize and educate best practices across the company
- Participate in the design of new services and infrastructure
- Create proper automation and monitoring to enforce security policies and detect threats
- Attract, hire and develop talent
**Qualifications**
- Proven work experience as a software user security engineering
- 8+ years of proven user security access experience with 4+ years in leadership roles, preferably in an environment where data / systems are in the cloud and Saas management.
- Detailed technical knowledge of techniques, standards and state-of-the art capabilities for authentication and authorization, applied cryptography, security vulnerabilities and remediation and technology management
- Experience managing security and partnering with internal/external stakeholders in a high-consequence environments where critical customer/partner data is at stake.
- Proven experience as a hiring manager and team-builder, leading and motivating cross-functional initiatives, and strong partnership with recruiting.
- Thorough understanding of the current software landscape, and latest security trends and principles.
- Demonstrated ability to effectively communicate complex technology matters in an easy-to-understand manner to executives, teams and individual contributors across the organization.
- Experience designing/implementing controls to meet regulatory frameworks such as ISO 27001, SOC 2, GDPR, etc.
**Benefits**
- Health insurance with 100% premium covered
- Generous PTO / sick leave
- Etc.
**Salary**: Php100,000.00 - Php180,000.00 per month
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- proven user security access: 8 years (preferred)
- Cloud and Saas management: 4 years (preferred)
This advertiser has chosen not to accept applicants from your region.
5
Service Management Process Manager
Mandaluyong, National Capital Region
Accenture
Posted today
Job Viewed
Job Description
**Company Description**
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
The Service Management Process Manager ensures standardized methods and processes are driven across all capabilities, including client resolver groups and other stake holders, and the
Accenture in the Philippines is a pioneer in Accenture’s global delivery network. Over the past 30 years, we have expanded our capabilities to become a powerhouse company providing end-to-end technology and business services. As part of Accenture’s global footprint in over 120 countries, covering 40-plus industries, we have been working with the biggest companies in the country and around the globe.
Innovation, a constant at Accenture, enables us to find new ways to stay ahead of our clients’ challenges. Our inclusive, diverse and strong culture of equality helps us constantly drive innovation in the workplace. By combining our industry expertise and the deep skills of our people with the latest technologies and our uncompromising high-performance standards, we help organizations grow their business and succeed in the digital age.
The Service Management Process Manager ensures standardized methods and processes are driven across all capabilities, including client resolver groups and other stake holders, and the
This advertiser has chosen not to accept applicants from your region.
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6
IT Service Management and Operations Head
Manila, Metropolitan Manila
PSACC
Posted today
Job Viewed
Job Description
**Position**: IT Service Management and Operations Head
**Work Location**:Binondo, Manila
**Work Set-up**:Hybrid Set-up
**Work Schedule**:Mondays-Fridays (8 am - 6:40 pm)
**RESPONSIBILITIES**
- Responsible in monitoring and tracking the design, deployment and enhancement of the IT Service and Operations strategies and programs to support the end user support services, IT Infrastructure management, IT Service Management (ITSM) processes provide a highly available and stable services environment
- Oversee the ITIL service operations and transitions activities, including incident management, problem management, request management, knowledge management, change management, configuration management and asset management
- Operates infrastructure system that support technical and business operations throughout the company including Networking, Virtual Servers and Storage systems, Database Systems, Telephony and Unified Communications, Mobile Device and Endpoint Management Systems and general Microsoft Enterprise systems (Active Directory, DNS, DHCP, wireless access, authentication and certificate systems and related systems)
- Develops relationships with internal clients and organization in assessing their technology, support and security needs
- Create, manages and assesses team performance in meeting the set KPIs
- Supervises the performance and output of the team and individuals
- Develop IT policies & practices and ensuring strict implementations
- Develop training plan for the team for the purpose of upskill, development and/or updating
- Manage and report the department budget on a monthly basis
- Maintain department dashboards for the latest
**QUALIFICATIONS**
- Overall, 15 years working experience and 5 years managing IT operations and/or network operations
- Management experience, ideally with operational teams and outsourced resources
- Proven leadership and track record driving operations to improved performance and implementation of best practices in IT operations management and information security
- Advanced understanding and familiarity to latest IT infrastructure technologies, cloud infrastructure services and security tools
- Vendor service management experience
- Ability to effectively interface with users and software/equipment vendors
- Relevant IT certification preferred ITIL, CCNA etc.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- IT: 10 years (preferred)
**Work Location**:Binondo, Manila
**Work Set-up**:Hybrid Set-up
**Work Schedule**:Mondays-Fridays (8 am - 6:40 pm)
**RESPONSIBILITIES**
- Responsible in monitoring and tracking the design, deployment and enhancement of the IT Service and Operations strategies and programs to support the end user support services, IT Infrastructure management, IT Service Management (ITSM) processes provide a highly available and stable services environment
- Oversee the ITIL service operations and transitions activities, including incident management, problem management, request management, knowledge management, change management, configuration management and asset management
- Operates infrastructure system that support technical and business operations throughout the company including Networking, Virtual Servers and Storage systems, Database Systems, Telephony and Unified Communications, Mobile Device and Endpoint Management Systems and general Microsoft Enterprise systems (Active Directory, DNS, DHCP, wireless access, authentication and certificate systems and related systems)
- Develops relationships with internal clients and organization in assessing their technology, support and security needs
- Create, manages and assesses team performance in meeting the set KPIs
- Supervises the performance and output of the team and individuals
- Develop IT policies & practices and ensuring strict implementations
- Develop training plan for the team for the purpose of upskill, development and/or updating
- Manage and report the department budget on a monthly basis
- Maintain department dashboards for the latest
**QUALIFICATIONS**
- Overall, 15 years working experience and 5 years managing IT operations and/or network operations
- Management experience, ideally with operational teams and outsourced resources
- Proven leadership and track record driving operations to improved performance and implementation of best practices in IT operations management and information security
- Advanced understanding and familiarity to latest IT infrastructure technologies, cloud infrastructure services and security tools
- Vendor service management experience
- Ability to effectively interface with users and software/equipment vendors
- Relevant IT certification preferred ITIL, CCNA etc.
**Job Types**: Full-time, Permanent
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Manila: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- IT: 10 years (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Operations Assistant (Service Management) - PERMANENT work from home, MORNING shift
0000
Scale-X Solutions
Posted 20 days ago
Job Viewed
Job Description
This is a remote position.
Job Title: Operations Assistant
Employment Type: Part time; 25 hours per week
Schedule: Flexible time; Sunday required.
Rate: 7AUD/hour
The Operations Assistant (Service Management) plays a pivotal role in supporting the General Manager by ensuring operational efficiency, compliance, and effective coordination across the organization. This role involves attending meetings, managing compliance tasks, liaising with staff and clients, and ensuring the smooth execution of organizational activities. The ideal candidate will possess strong communication skills, a background in nursing or healthcare, and experience in operational or administrative roles.
Key Responsibilities:
Operational Support: Assist the General Manager in coordinating and monitoring organizational activities. Act as a point of contact for staff to ensure tasks are completed correctly and on time. Ensure compliance with organizational policies and procedures. Client and Staff Coordination: Communicate with house staff and clients to ensure updates, reports, and compliance requirements are met. Follow up on client concerns, prepare documentation, and provide timely updates. Meeting Representation: Attend care team and client meetings on behalf of the General Manager when required. Prepare and present client updates, ensuring accurate and comprehensive communication. Documentation and Reporting: Compile and maintain documentation related to compliance, client updates, and meeting outcomes. Submit detailed reports to the General Manager for review. Communication: Serve as the primary liaison between the General Manager and other organizational stakeholders. Ensure clear and professional communication in all interactions. Training and Support: Undergo training to understand organizational systems, client requirements, and operational workflows. Support staff transition and continuity by ensuring smooth handovers and maintaining institutional knowledge.Qualifications:
Experience: Proven experience in operations, compliance, or administrative roles, preferably within a healthcare setting. Skills: Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in using communication tools (e.g., WhatsApp) and office software. Ability to confidently represent the organization in meetings and discussions. Preferred: Background in nursing or healthcare. Experience with compliance management and client relations.Key Attributes:
Maturity and professionalism. Eloquence and confidence in speaking. Proactive and quick-thinking. Ability to work independently and as part of a team
This advertiser has chosen not to accept applicants from your region.
8
Social Media Management - Customer service
National Capital Region, National Capital Region
Talent Outsourcing Channel (TORCH) Solutions
Posted 28 days ago
Job Viewed
Job Description
We are looking for a talented Social Media Management to join our dynamic team at Talent Outsourcing Channel Solutions'. As a key member of our Marketing & Communications department, you will be responsible for developing and executing engaging social media strategies across our various platforms. This is a full-time position based in Quezon City, Metro Manila.
br>What you'll be doing:
Manage and grow our company's social media presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn
Create and curate high-quality, on-brand content to drive engagement and follower growth
Monitor and respond to comments, messages, and inquiries in a timely and professional manner
Analyse social media performance data and provide insights to help inform content and campaign strategies
Collaborate with the marketing team to integrate social media tactics into broader marketing initiatives
Stay up-to-date with the latest social media trends and best practices, and make recommendations for platform updates and new opportunities
What we're looking for:
Atleast HS Grad + 6 mos BPO Int. Voice exp (Must have Sprinklr experience)
With experience in social media management, digital marketing, or a related field
Strong understanding of social media platforms, algorithms, and analytics
Excellent writing and communication skills, with the ability to create compelling, on-brand content
Familiarity with social media management tools
Creative problem-solving skills and a data-driven, analytical approach
Ability to work independently and as part of a team, with a keen eye for detail
APPLY NOW!
br>What you'll be doing:
Manage and grow our company's social media presence on platforms such as Facebook, Instagram, Twitter, and LinkedIn
Create and curate high-quality, on-brand content to drive engagement and follower growth
Monitor and respond to comments, messages, and inquiries in a timely and professional manner
Analyse social media performance data and provide insights to help inform content and campaign strategies
Collaborate with the marketing team to integrate social media tactics into broader marketing initiatives
Stay up-to-date with the latest social media trends and best practices, and make recommendations for platform updates and new opportunities
What we're looking for:
Atleast HS Grad + 6 mos BPO Int. Voice exp (Must have Sprinklr experience)
With experience in social media management, digital marketing, or a related field
Strong understanding of social media platforms, algorithms, and analytics
Excellent writing and communication skills, with the ability to create compelling, on-brand content
Familiarity with social media management tools
Creative problem-solving skills and a data-driven, analytical approach
Ability to work independently and as part of a team, with a keen eye for detail
APPLY NOW!
This advertiser has chosen not to accept applicants from your region.
9