2,916 Senior Chat Support Roles jobs in the Philippines

Who We Are
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry's, KFC, and Eataly trust our software to power their delivery business. We increase sales, reduce order issues, and decrease delivery headaches.

Job Overview:
We're looking to hire a Customer Support Specialist who will play a key role in helping our customers achieve their goals through our platform. The ideal candidate is an excellent communicator, passionate about customer support, and able to understand and resolve customer needs timely via Calls, Chat, SMS or Email.

What You'll Do

• Respond to and resolve support tickets from customers in a timely and professional manner through our ticketing system.
• Troubleshoot technical issues - Zendesk - Tier 2 escalations
• Collaborate with cross-functional teams to identify and escalate high-priority issues to ensure timely resolution and customer satisfaction.
• For more complex issues, proactively engage with customers to identify potential issues and provide timely, effective solutions, leveraging our knowledge base and best practices.
• Training customers on tools, acting as a key interface with customers via phone, chat, sms and email support in a professional and efficient manner
• Serve as the link of communication between key customers and internal teams as well as work with our Product and Engineering teams to escalate issues about bugs, and feature requests

What We're Looking For

• 1-3 years of professional experience in a similar, customer-supporting role
• Proven track record of providing support for complex issues, products, and processes
• Experience working with support tools like Zendesk, JIRA, Salesforce, Slack etc.
• Ability to thrive in chaos: handle high-pressure situations, take responsibility for actions, respond well to constructive feedback, and an ability to focus on the task at hand
• Communication: emotionally intelligent, strive to always be helpful, empathetic with customers

What Else You Need To Know
This role is based in our Makati office location. As a company driven by innovation and continuous change, close collaboration is essential. We're constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That's why all of our office-based teams work onsite, five days a week.

Ready to join us as we serve those who serve others?

IGT Technologies Philippines, Inc. is seeking a dedicated and customer-focused Call Centre Customer Service Representative to join our team in Shaw, Mandaluyong, Metro Manila.

What you'll be doing

• Assisting customers with hotel booking inquiries, modifications, and cancellations
• Providing detailed information about hotel amenities, rates, and availability
• Resolving customer issues and complaints in a professional and timely manner
• Maintaining accurate records and documentation of all customer interactions
• Collaborating with the wider team to ensure seamless customer service delivery
• Adhering to company policies and procedures to deliver a consistent customer experience

What we're looking for

• Excellent communication and interpersonal skills, with the ability to empathize and connect with customers
• Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
• Ability to work efficiently in a fast-paced, high-volume environment while maintaining a positive attitude
• At least a high school graduate with 6 months of solid Customer Service experience (not necessarily BPO).

What we offer

At IGT Technologies Philippines, Inc., we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including

• Comprehensive health insurance coverage
• Generous paid time off and holiday allowance
• Opportunities for career development and advancement

Front is the leading AI-powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front's flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer-first, every day. More than 9,000 of the most innovative companies worldwide including CultureAmp, HootSuite, and Y Combinator use Front to deliver five-star service at scale.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including
Built In's 100 Best Midsize Places to Work in SF 2025
,
Top Places to Work by USA Today 2025
,
Y Combinator's list of Top Companies in 2023
,
#4 on Fortune's Best Workplaces in the Bay Area
,
Inc. Magazine's 2022 Best Workplaces list
, and
Forbes Best Startup Employers 2022 List
.

We're looking for a Customer Support Specialist to play an essential role in creating the customer experience. You will be the voice of Front, responsible for all types of customer inquiries, and for keeping our customers happy.

What will you be doing?

• Ensure 100% success of all of our Front customers
• Engage in the day-to-day grind of support queues, providing timely and effective assistance to customers with a focus on issue resolution and customer satisfaction
• Become an expert on how Front works and its day-to-day usage
• Respond to customer support inquiries and monitor the incoming conversations in all of our support channels (email, live chat)
• Debugging and testing product features and reporting them to product and engineering
• Identify common customer challenges and proactively find ways to improve our product and processes

What skills & experience do you need?

• A highly motivated self starter who is ready to dig in, hustle, and crush the queues
• 4 years minimum proven track record of great customer service experience (SaaS/tech startup customer support experience)
• Tech savvy and hungry to improve technical skills
• Ability to identify customer needs and successfully implement solutions
• Excellent verbal & written communication – you can explain complex issues in simple terms and adapt your tone for different users
• Humble and friendly person who genuinely loves helping people and solving problems
• Fluent in English
• Experience with using Front is a huge plus

This is a fully remote position, expected to work Mondays through Thursdays from 8 PM - 5 AM, and Saturdays from 7 AM - 4 PM Philippine Standard Time (PHT). Additionally, this position is expected to be on-call 24/7 a few weeks/weekends per year.
What We Offer

• Competitive salary
• Rice subsidy
• Fully covered health insurance - medical, dental, vision, and life insurance
• Paid parental leave
• Generous paid time off & sick leave
• Mental health support with Workplace Options
• Monthly Lifestyle Stipend to spend on fitness, health and wellness, and other activities
• Monthly Teleworking Allowance to be used towards Wi-Fi, equipment, cell data, etc.
• Winter Break - Our offices are closed from Christmas to New Year's Day

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the
California Recruiting Privacy Notice
&
EU Privacy Notice

Job Title Customer Support Specialist (Senior)

Reports to Director of CRO/CX

Job Purpose

Who you are:

● Thrive in fast paced, dynamic startup environments.

● Passion for functional wellness, non-alcoholic beverage, cannabis, mushrooms, and other

adaptogenic or nootropic therapeutic compounds.

● Embrace creativity and innovation, and always up for a new challenge.

● Eager to join a team aiming to revolutionize the beverage industry and make a meaningful impact

on the lives of our customers.

● Confident in handling customer support via phone, not just email and chat.

● Bring prior experience in the beverage or CPG industry and understand the unique needs of this space.

As a Customer Support Specialist you are someone who's obsessed with delivering delightful, human-first experiences. As the voice, you'll help our customers with everything from orders and product questions to feedback and follow-ups. Your ability to communicate with empathy, clarity, and genuine care will turn everyday interactions into brand-building moments. You'll also play a key role in nurturing long-term customer loyalty and subscriber retention, with a strong focus on direct email communication that is helpful, engaging, and aligned with our brand voice. You will also take the lead on customer phone interactions, escalations, and retention efforts to ensure a premium level of service.

Duties and Responsibilities

● Respond promptly to customer inquiries via email, chat, and social channels

● Manage and resolve customer issues over the phone with professionalism and empathy

● Resolve product or order issues with empathy, speed, and a solutions-first mindset

● Track trends in questions or complaints and share insights with the broader team (CX, Ops, Product, etc.)

● Ensure replacements, refunds, and credits are accurately issued and tracked

● Collaborate with our fulfillment and logistics teams to resolve shipping or inventory issues

● Help document and refine customer service policies and best practices

● Guide customers through our product line and help with subscriptions, billing, and product recommendations

● Create thoughtful and on-brand MACROs and direct email responses to resolve concerns, encourage retention, and deliver proactive support

● Support subscriber retention by identifying churn risks and offering solutions or education to help them stay

● Work cross-functionally with our Operations, Product, and Retention teams to solve challenges quickly

● Identify opportunities to retain subscribers and provide thoughtful incentives or education when needed

● Flag churn risks and recurring friction points to improve the overall customer journey

● Represent the client tone of voice: warm, thoughtful, compassionate approachable

● Create a workplace culture where people feel motivated and are excited to bring their best selves to work and commit to client's goals and objectives

● Mentor and support junior CX staff where needed, setting best practices for communication and customer care.

● Other duties, responsibilities, and activities may change or be assigned at any time with or without notice

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

● 3–5 years of experience in customer service, with at least 2 years in the beverage, CPG, or hospitality industry

● You genuinely love helping people and turning tough situations into positive outcomes

● You care deeply about customers and enjoy creating memorable moments that turn first-time buyers into loyal fans

● Proven ability to manage direct phone-based customer support in addition to email and chat

● Experience handling direct email conversations, subscription troubleshooting, and product education

● You're organized, detail-oriented, and thrive in fast-paced startup environments

● Strong written communication skills (friendly, clear, confident)

● Detail-oriented and organized—you follow through and triple-check

● Comfortable using tools like, Rich Panel, Shopify, Notion, Slack, etc.

● Thrive in a fast-paced, startup environment and adapt quickly to change

● Understand the value of brand voice and customer loyalty

● Excellent relationship-building, and communication skills

● Conflict resolution and problem-solving skills

● Must be able to effectively communicate in English, both verbally and written.

● Possess basic mathematical skills: addition, subtraction, multiplication and division

● Experience in cannabis industries is a plus

● Leadership or mentorship experience in a customer support or CX role preferred

DealHub is leading in the field of business application and with its unique quote-to-revenue solution helps the hottest names in the industry increase their revenue and manage their growth.

With an amazing customer-oriented approach and sharp minds, the Support team helps our customers with their technical problems and finds the right solution for them.

We are seeking for a Customer Support Specialist, to join the Support team and provide world-class support to our customers.

As a Customer Support Specialist, you will:

• Provide fast, professional, and personal support to Dealhub's customers worldwide
• Work on a ticket system and communicate with the customers via emails, phone calls, and video calls
• Provide application support on Dealhub's platform, mainly on configurations and integrations with other CRM platforms
• Do troubleshooting and ensure each ticket has been solved
• Make the customer satisfied with the solution and support provided

Requirements:

We expect you to:

• Have previous experience as a Support Specialist in a Saas B2B companies
• Have proven experience with CRM integrations and implementation
• Be familiar with business applications and CRM (Salesforce / Hubspot / etc.)
• Have excellent communication skills and a customer-oriented approach
• Be bold, ambitious, and make things done
• Think out of the box and lead a surprising problem-solving approach
• Have prior experience with SQL queries
• Have a bachelor's degree in a relevant field (Information Technology/ Information Systems)
• Be a great team player
• Be Fluent in English (both written and verbal)

This role is full onsite in Glorietta and Ayala North Exchange.

Essential Functions/Core Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Offer additional products and/or services

• Track, document and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

• High school diploma with three to six months of relevant experience preferred

• Courteous with strong customer service orientation

• Strong computer navigation skills and PC Knowledge

• Ability to effectively communicate, both written and verbally

• Dependable with strong attention to detail

• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

• Tolerance for repetitive work in a fast-paced, high production work environment

• Ability to work as a team member, as well as independently

• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner

• Ability to rotate shifts, as needed

• Based on location and/or program, additional experience/skills may be required

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is the No.1 online platform for premium home services in Europe and Asia-Pacific. Currently operating in seven strategic markets: Germany, France, Switzerland, Italy, UK, Ireland, and Singapore, they offer an online platform where customers can easily book and pay for cleaning, gardening, and other household services. Our client also matches service providers with customers and ensures that the service is carried out to the customer's satisfaction. They aim to make it convenient and hassle-free for people to access reliable and professional home services.

About the Role

As a Customer Support Specialist, you will be the first point of contact for our customers, assisting them with a variety of inquiries related to cancellations, bid adjustments, booking amendments, profile updates, and post-service feedback. You will work closely with both customers and service providers to ensure a seamless experience and maintain our high standards of service.

Training will be provided, and your direct manager will provide guidance and support throughout the journey as we grow the business together. Being one of the pioneers of the team, there is potential for leadership responsibilities down the line as and when the department grows.

What you'll do

• Cancellations Handling:

• Manage event and relationship cancellation tickets.

• Review and process short-term cancellations (less than 48, 24, or 12 hours) by providers or customers.
• For provider-initiated cancellations: Apply cancellation fees, adjust work status, and inform providers of the fee.
• For customer-initiated cancellations: Process the cancellation, ensure appropriate compensation for providers, and confirm the cancellation details with the customer.
• For short-term cancellations, contact customers to determine if a replacement service is required.

• Bid Ticket Management:

• Assess and implement changes to bids, including date adjustments, pricing updates, and new bid creation.

• Confirm changes with customers via email.

• Booking Amendments:

• Handle requests for changes to existing bookings, ensuring both parties are informed and that adjustments are made accurately.

• Typical changes include alterations to the day of the week, start time, or event duration.

• Profile Updates:

• Process profile update requests, such as changes to address, password, and payment methods.

• Ensure that any profile changes are reflected in existing bookings as needed.

• Failed Identification Checks:

• Investigate failed ID checks through Onfido, verifying the validity of identification documents.

• Update profiles accordingly: manually approve valid documents or deactivate profiles and inform providers if documents are not valid.

• Post-Service Responses:

• Review feedback from service providers after events.

• Determine necessary follow-up actions and contact the appropriate parties to address issues.

What You Bring

• Experience: At least 3 years in customer-facing, customer support or a related field.
• Autonomy and organization: Self-starters who are well-organized and proactive are preferred.
• Proficiency in English: Strong command of written English is essential.
• Effective communication: Comfortable conversing over the phone with internal stakeholders, including your direct manager and team members, rarely customers/providers.
• Emotional intelligence: High ability to empathize with providers and customers, fostering positive relationships and trust in the brand.
• Technical skills: Ideally, some experience with Freshworks or similar systems.
• Basic spreadsheet skills: Familiarity with Excel or Google Sheets is advantageous.
• Adaptability: Able to thrive in a dynamic environment where processes are continuously improved and new approaches are tested.
• Energy and enthusiasm: Bring a fresh, confident, and passionate attitude to the team.
• Flexibility: Ideally, open to a shift-based schedule that includes Saturdays.

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.

We're a VC backed, disruptive technology business with a purpose to make the world fairer and more productive. We are doing this by making assets more transparent, trustworthy and accessible - starting with real estate. Incomes have stagnated and we believe by creating greater access to high value assets like real estate we believe we can be part of solving some of the wealth inequality. Our investment platform is focussed on one of the largest asset classes in the world - property. We are gaining significant momentum with our portfolio of products focused on the UK property investment market.

Our CEO and Founder Moubin previously worked at McKinsey and private equity firm APAX. Check out a podcast with Moubin speaking with our lead investors QED about how we're disrupting asset ownership.

Our four values are the foundation of our culture and shape our behaviours - no BS, pursuit of excellence, feedback obsession and healthy ego. We have built a high performing organisation where intrinsic drive fuels GetGrounders to build a world class investment experience for our users.

In numbers:

• 85+ GetGrounders (ex Google, Meta, Deliveroo, Startups)
• £1.5Bn+ of assets being added onto our platform annually
• 30,000+ users across 70 countries, with ~10% market share
• Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)

Customer Support Specialist | Makati, The Philippines

The hours for this role are: Monday to Friday, 3pm-12am daily (PH time)

(Hybrid, 4 days in-office - Friday is our set work from home day, though you can come in on Friday too if you wish)

The Customer Support team at GetGround is responsible for delivering world-class service to our customers, no matter how big or small their concerns are. Each team member has the power to solve problems, share feedback with the wider team, and make changes to our processes to ensure that we're delivering great support. Get to know our Director of Operations,
Mirella,
and her experience at GetGround here and meet Harry, our Senior Customer Support Specialist here

What you will do:

• Build trust for our brand and service by providing excellent customer support. You will work with customers primarily over email, and will be expected to solve customer issues by phone
• Demonstrate deep empathy and care for our customers by ensuring that all individual customer cases come to a positive resolution
• Prioritise a range of different customer requests, meeting our ambitious SLAs
• Work with our onboarding, legal, accounting, compliance, sales and product teams on individual customer cases.
• Assist on ad hoc projects aimed at delivering the best customer experience possible

Your experience:

• Experience in a customer-facing role previously.
• Comfortable interacting with people over phone and email
• Ability to multi-task and prioritise effectively
• Clear communication skills (both written and verbal) in English
• Excellent administration skills, computer literacy, and an expert eye for detail
• A degree (or similar professional experience)

Benefits for GetGround Philippines:

In additional to all Philippine mandatory benefits, we provide:

• Competitive Salary
• HMO Benefits
• Health & Dental Insurance
• 12 Mental Health Days annually + Paid Time Off + Public Holidays
• Team and company-wide events
• Learning budget to support your development
• Growth and Development Cycles with performance reviews to enable fast growth

Please note - a member of our Talent team might contact you from a UK mobile number on Viber or directly on your mobile

What we are building:
The first end-to-end real estate investment offering - making the dream of owning real estate more accessible to everyone globally.

Diversity & inclusion at GetGround:
We encourage applications from all sections of society and we believe in the criticality of an inclusive culture. We are committed to equal employment opportunity regardless of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity or any other basis as protected by law.

• 42% of our employees identify as female or non-specified, 58% as male
• 22 nationalities represented across offices in 5 countries
• Our work on Design Accessibility
• Inclusion is at the heart of our culture - we celebrate and reflect on key D&I and cultural events such as: Black History Month, International Women's Day and Pride

For more information on how we store your candidate data, please see our recruitment privacy policy.

Create impact in a high-growth fintech startup

HitPay is a one-stop payment platform for SMEs, on a mission to empower businesses with easy access to digital payments. From no-code e-commerce plugins to affordable credit card readers, we help thousands of merchants bring their business dreams to life.

HitPay is backed by Tiger Global, Global Founders Capital, HOF Capital, and Y Combinator. We're expanding rapidly across the globe and are looking for a talented Customer Support Specialist to join us for a one year contract with the possibility to extend

About The Role

As a Customer Support Specialist, you will play a direct role in elevating user satisfaction and helping their businesses grow. Acting as a trusted advisor to HitPay merchants, you'll delve into their pain points and recommend tailored solutions to optimise their experience on our platform.

Relationship-building is at the heart of this role, as you connect with users and offer excellent customer service and account management. With your help, our merchants will maximise their value on our platform, and become loyal, highly-engaged users of HitPay.

Additionally, you'll collaborate closely with our Product and Engineering teams, leveraging client insights to shape product strategy and feature development.

This is a full-time role with amazing growth potential. If you're empathetic and self-motivated with great people skills, we'd love to hear from you

What you'll do:

• Own the post-sales cycle from customer engagement, retention, and growth of our users and become an expert on HitPay's products
• Build relationships and become a trusted payments advisor to key stakeholders, in partnership with our Sales team
• Provide excellent customer service through messaging platforms and phone calls, to ensure each client's success in using HitPay's platform
• Be a great listener and uncover our user's needs, which may not be communicated explicitly
• Identify areas for improvement in each client's business process, and communicate solutions based on HitPay's products, customer success stories, and value proposition
• Discuss customer insights and feedback with the Product and Engineering teams, in order to drive HitPay's product strategy and innovation
• Assess common pain points and suggest potential features or improvements that can solve these problems

What we're looking for:

• 2+ years of customer success or client-facing experience, ideally working with a complex, technical product
• Payments and SMB experience is preferred
• Strong business mindset, with an ability to identify the strategy behind each of our user's businesses
• Lots of empathy and patience. You're eager to advocate for our users, understand their pain points, and guide them through technical solutions
• Experience handling difficult situations or customers, while remaining professional and personable
• Strong interest in the fintech industry, and in acquiring deep knowledge about technical products
• An analytical and strategic mind, with a deep interest in shaping our product strategy
• Highly resourceful, with an ability to navigate through our data to find solutions to ambiguous questions
• Self-starter who can independently drive projects in a remote working environment
• Willing to work flexible hours on weekends and shifts

Why join us:

• Highly motivated, smart, and ambitious team
• Learning opportunities and growth
• Flexible, remote working
• Local GP medical reimbursement
• 21 days annual paid leave
• Unlimited medical leave