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The
Business Analyst
is responsible for defining, prioritizing, and delivering in-store digital system solutions that address business, operational, and customer needs. Key focus areas include POS (Point of Sale), BOH (Back-of-House management such as inventory, forecasting, labor, and scheduling), SOK (Self-Ordering Kiosks), DMB (Digital Menu Boards), and other related technologies.

This role manages the full product lifecycle, ensures alignment with business objectives, and collaborates with cross-functional teams to drive successful product launches and adoption across the organization.

Key Responsibilities

• Define and manage the product vision, strategy, and roadmap for global in-store systems (POS, BOH, SOK, DMB, and emerging digital technologies), ensuring alignment with business goals.
• Partner with senior executives, key stakeholders, and cross-functional teams to gather requirements, prioritize initiatives, and communicate progress effectively.
• Collaborate with regional RS and BT teams to conduct market research, user interviews, and data analysis, using insights to guide product decisions and innovation.
• Lead the end-to-end product lifecycle from concept to launch, defining clear requirements and user stories, and working closely with supplier teams to deliver high-quality products.
• Establish objectives and success metrics to measure product performance. Use data and user feedback to continuously improve and optimize solutions.
• Ensure timely delivery of features by managing dependencies, mitigating risks, and coordinating with project managers on milestones and deliverables.
• Build and maintain strong relationships with business stakeholders through clear communication on product status, risks, and developments.

Qualifications

• Bachelor's degree in a technical or business discipline, or equivalent proven experience.
• 5-10 years of experience in product management or business analysis, with direct experience in digital solutions for restaurants or retail.
• Proven track record of managing the full product lifecycle and delivering innovative solutions.
• Demonstrated ability to work with cross-functional teams and balance technical and business needs.
• Experience managing global product rollouts and multi-region coordination.
• Knowledge of restaurant operations and in-store technologies (e.g., POS, BOH) is preferred.
• Experience with Agile methodologies; certifications such as Scrum Master is a plus.
• Fluency in English and Chinese is a plus
• Must be willing to work in Ortigas, Pasig (Hybrid Work Setup).

Jollibee Foods Corporation is the hiring entity for this requisition.

JOB SUMMARY

We're looking for a detail-oriented Business Analyst to enhance our inventory processes, own reporting and data quality, produce actionable analytics and forecasts, and coordinate closely with external partners (vendors, marketplaces, 3PLs, and finance). You'll turn raw data into clear decisions, automate recurring work, and drive measurable operational gains. 1–2 years of experience in analytics, operations, or supply chain is preferred, but strong fresh graduates with excellent Excel/Google Sheets skills are welcome. Basic coding knowledge is a plus but not required.

KEY RESPONSIBILITIES

Analytics, Forecasting & Automation

• Deliver weekly insight memos (drivers, risks, actions) for Ops/Sales/Finance.
• Build baseline forecasts for key metrics/SKUs; track error (e.g., MAPE) and recalibrate monthly.
• Automate recurring queries/dashboards; reduce manual reporting time quarter over quarter.

Reporting, Data Quality & Reconciliation

• Support the development and maintenance of a single-source KPI dashboard and a living data dictionary, ensuring data is well-organized, accurate, and ready for advanced reporting and analytics.
• Implement data-quality checks for inventory data — completeness, accuracy, timeliness, consistency, and uniqueness — and alert stakeholders to issues in real time.
• Run order-to-cash and inventory reconciliations (POS/WMS/marketplaces/payments/GL); investigate and close variances quickly.

Process Design & Improvement

• Pilot and standardize improvements (e.g., restock cadence, approvals, exception handling) with training and checklists.
• Measure and track impact using KPIs like cycle time, error rates, and SLA adherence, ensuring improvements are standardized and sustained across teams.

Delivery, UAT & Partner Coordination

• Translate needs into requirements/user stories + acceptance criteria; maintain a prioritized backlog.
• Lead partner onboarding (specs, sample files, test cases, cutover); run UAT and manage a defect/change log to closure.
• Monitor partner SLAs (timeliness, accuracy); run a steady cadence (kickoff, weekly status, post-launch review).

Operations & Domain Analytics

• Support inventory/operations analytics (min/max, safety stock, stockout/aging/turns, transfer recommendations).
• Read promo/seasonality impacts; link marketing and merchandising actions to sell-through and margin.
• Extend to other domains (e.g., customer/CRM, finance, fulfillment) as needs evolve.

QUALIFICATIONS

Must-haves

• Bachelor's in Business, Supply Chain/Logistics, Industrial Engineering, Information Systems, or related.
• 1–2 years in analytics/operations/supply chain preferred; fresh grads with strong analytics welcome.
• Excel/Google Sheets proficiency (PivotTables, lookups, formulas, charts, data validation).
• Structured thinking, strong attention to detail, clear writing, and facilitation skills.
• Comfortable coordinating across stores, warehouses, commercial teams, international teams, and external partners to ensure alignment and smooth operational execution.

Nice-to-haves

• Basic SQL; BI tools (Power BI/Tableau/Looker/Metabase).
• Experience with POS, WMS, Amazon/Shopify/Shopee/Lazada, and payment/finance systems.
• Python/R for analysis/automation; basics of statistics and A/B testing.
• Lean/Six Sigma exposure (5S, root-cause, control plans).

WORK SCHEDULE AND SET-UP

• Monday to Friday
• Onsite at ALCO Building, Jupiter, Makati

Job Type: Full-time

Pay: Php50, Php70,000.00 per month

Education:

• Bachelor's (Required)

Experience:

• Business Analyst: 2 years (Required)

Work Location: In person

The IT Business Analyst will be responsible for identifying gaps in current systems and processes, proposing improvements, and streamlining workflows to enhance overall efficiency and user satisfaction. This role will work closely with stakeholders across the organization to gather requirements, analyze business needs, and ensure that IT systems are optimized to support business objectives.

DUTIES & RESPONSIBILITIES:

1. Process Improvement & System Optimization

• Identify inefficiencies, bottlenecks, and gaps within current IT systems and workflows.
• Propose and develop solutions to optimize processes, reduce redundancy, and improve overall efficiency.
• Collaborate with IT teams and business stakeholders to streamline workflows and improve system performance.

2. Requirements Gathering & Analysis

• Conduct thorough analysis of business processes and workflows to identify areas for improvement.
• Work closely with stakeholders to gather and document business requirements, ensuring that solutions align with organizational goals.
• Analyze user feedback and system performance data to identify areas for system optimization and user satisfaction.

3. Solution Design & Implementation

• Work with IT teams to design and implement process improvements, system upgrades, or new system functionalities.
• Develop business cases and provide recommendations to senior management on system enhancements or new tools.
• Collaborate with cross-functional teams to ensure that proposed solutions are feasible, efficient, and cost-effective.

4. Stakeholder Collaboration

• Act as the liaison between business units and the IT department, ensuring that IT solutions meet business needs.
• Communicate effectively with both technical and non-technical stakeholders to clarify business requirements and expectations.
• Provide ongoing support to users, ensuring smooth implementation of new processes or systems.

5. Data Analysis & Reporting

• Collect and analyze data to assess the impact of process changes and system optimizations.
• Prepare reports on the effectiveness of implemented solutions and identify opportunities for further improvement.
• Track key performance indicators (KPIs) to measure efficiency improvements and user satisfaction.

6. Continuous Improvement

• Contribute to continuous improvement initiatives by identifying opportunities to enhance systems, processes, and workflows.
• Stay updated on industry trends, emerging technologies, and best practices to recommend innovations that improve business operations.
• Foster a culture of continuous improvement within the IT department by proposing regular system and process evaluations.

Job Type: Full-time

Pay: From Php30,000.00 per month

Benefits:

• Additional leave
• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion

Ability to commute/relocate:

• Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Business Analyst: 3 years (Preferred)

Work Location: In person

• REQ
• 24/09/2025
• Financial Risk
• Makati City, Filipijnen
• ING Hubs

We are seeking talented individuals for various positions in our Data & Analytics and RCC

Open Roles:

• (ALM) Asset and Liability Management - Business Analyst
• Business Analyst – CDD and Risk Delivery
• Technical Business Analyst
• Business Analyst - Credit Risk Data Remediation
• Data Analyst for Credit Risk Model

and more roles such as Data Analyst, Data Operational Professional, and Business Analysts to be published soon.

Multiple roles will involve the one or more of the following qualifications:

• SQL
• ETL Concepts
• Data Visualization
• Python
• Risk Management
• Data Control
• Incident Management
• Control Testing

• Risk Assessment

• Job Description will be shared after the initial screening

Your place of work

Eplore the area

Questions? Just ask

ING Recruitment team

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.

The position is primarily responsible for developing and implementing no/low code solutions to streamline business processes and enhance operational efficiency. The position is also responsible for collaborating with business and support units to understand their needs and align the solutions with the organization's strategic goals.

• Designs and deploys no/low code solutions to automate business processes and procedures.
• Engages with business and support units to analyze their challenges and gather their requirements.
• Translates business needs to technical specifications for no/low code solutions.
• Proposes and implements new features and functionalities to enhance existing solutions.
• Maintains comprehensive documentation for all developed solutions, including business requirement document, user guides, and support materials.

Job Requirements:

• Graduate of any four-year business or Engineering-related course
• At least three (3) years of work experience in business process improvement and in managing automation projects
• Job Specific Competencies: Business Process, Automation Management, Project Management
• Amenable to work in Makati City.

This is Project based Consultant to our client for a minimum of 6 Months (Possible for extension depending on Project status & performance). Consultant is a Term for this role because you will be working on a Project for 6 months but this is NOT PART-TIME. You will be working on a FULL TIME SCHEDULE: 8am-5pm / 9am-6pm (9 HOURS day: including your break time). You will be directly employed to our client but they will not process your mandated benefits & tax. You will process your own benefits: Mandated benefits; No benefits for this role (that is why this is Consultant) & lesser tax. We Prefer candidates with BIR 2303. After 6 Months, it depends with your project status & performance or to the client (that you will be supporting) if they will renew/extend or end your contract.

Your salary expectation will still undergo approval of the management. Salary on this post is not the actual budget for the role. It depends on your experiences and skills. They may also negotiate you.

POSITION: Business Analyst (L3 Level)

SKILLS AND EXPERIENCE NEEDED

• Graduate of Bachelor's Degree in Computer Science, Information Technology, or related field.
• REQUIRED: Amenable to work on a FULLY ONSITE in Makati & ORTIGAS (Candidate must be open to work both in Ortigas & Makati as it depends with the hiring manager)
• Open to work on a DAYSHIFT SCHEDULE
• Open for project based employment- Consultant role as indicated above- You will process your own benefits
• At least 7+ years of experience in systems implementation (preferably in financial services), or more years of progressive experience.
• Knowledge in process engineering, system development life cycle, business analysis, and basic programming is a plus
• Can Start ASAP

Job Types: Full-time, Fixed term

Contract length: 6 months

Pay: Php80, Php1,235,000.00 per month

Application Question(s):

• Are you willing to consider a project based consultant employment with a minimum of 6 months contract (Possible for extension depending on Project status & performance?
• Do you have BIR 2303?
• Are you willing to work on a fully onsite Set up in Makati if assigned?
• Are you willing to work on a fully onsite Set up in Ortigas if assigned?
• Are you willing to work on a Dayshift Schedule?
• How many years of hands-on experience do you have in system implementation?
• How many years of hands-on experience do you have as Business analyst?
• Do you have hand-on experience in process engineering? cite some examples of your process enginering experience
• How many years of hands-on experience do you have in handling projects for financial services or banking / finance domain? SPECIFY which companies
• Are you knowledgeable with system development life cycle (SDLC)?
• How much is your Expected Salary: Php Basic Pay / Month?
• How soon can you start once hired?
• Are you willing to process your own mandated government benefits?Consultant is a Term for this role because you will be working on a Project for 6 months but this is NOT PART-TIME. You will be working on a FULL TIME SCHEDULE: 8am-5pm / 9am-6pm (9 HOURS day: including your break time). You will be directly employed to our client but they will not process your mandated benefits & tax. You will process your own benefits: Mandated benefits; No benefits for this role (that is why this is Consultant) & lesser tax

Education:

• Bachelor's (Preferred)

Work Location: In person

Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2+years of experience in business analysis, system integration, or software development.
• Strong understanding of SQL, APls, cloud platforms, and enterprise applications.
• Experience with Agile methodologies, Jira, and process modeling tools.
• Excellent problem-solving, communication, and stakeholder management skills.

Specific Duties & Responsibilities:

Business & Technical Analysis

• Gather, analyze, and document business requirements for software solutions.
• Translate business needs into technical specifications for development teams.
• Conduct gap analysis to identify areas for process improvement.
• Ensure alignment between business objectives and IT solutions.
• Engage in cross-functional tasks and emerging priorities as directed by leadership.

Solution Design & Implementation

• Collaborate with developers, architects, and stakeholders to design scalable solutions.
• Assist in API integration, system interoperability, and data flow optimization.
• Define workflow automation strategies to enhance efficiency.
• Support testing, debugging, and validation of new systems.

Stakeholder Collaboration & Communication

• Act as a liaison between business units, IT teams, and external vendors.
• Facilitate workshops, meetings, and presentations to gather insights.
• Provide technical advisory to stakeholders on system capabilities.
• Ensure clear documentation of business processes and technical solutions.

Data & Performance Analysis

• Conduct data analysis to support business decision-making.
• Monitor system performance, security, and compliance.
• Identify opportunities for process automation and optimization.
• Ensure data integrity and governance in technical implementations.

Job Type: Fixed term

Pay: Php75, Php85,000.00 per month

Application Question(s):

• Are you amenable to work full-time onsite?
• What is your asking salary?

Education:

• Bachelor's (Required)

Experience:

• Business Analysis: 5 years (Required)
• SDLC: 5 years (Required)

Work Location: In person

At
OnePuhunan (CreditAccess Philippines)
, we empower micro-entrepreneurs and low-income communities through inclusive finance. As part of
CreditAccess Asia
, we're a stable, purpose-driven company where you can grow your career—not just your resume.

What You'll Do

Turn business needs into actionable user stories

Collaborate with Product Owners, Developers, and Testers in Scrum or Scrumban teams

Keep product backlogs healthy and delivery on track

Support UAT, release readiness, and continuous improvement

What We're Looking For

At least 2 years of experience as a Business Analyst in Agile environments

Strong knowledge of Scrum and Scrumban

Excellent communicator, proactive, and detail-oriented

Experience in financial services or digital transformation is a plus

Why Join Us

Long-term career stability with clear growth opportunities

Work that creates real impact in communities

A collaborative Agile culture that values commitment and contribution

If you are looking to grow your career and make a lasting impact, we would love to meet you.

About Penbrothers

Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies, from the comfort of their own homes.

About the Client

Our client is a global SaaS organization that delivers innovative, people-focused solutions designed to simplify expense, invoice, and travel management. With a fast-growing footprint and a mission to make work more human, they empower finance teams and employees through intuitive, policy-compliant software trusted by thousands of businesses worldwide.

About the Role

The Business Analyst (Voice of Customer Analyst) will own and manage the customer organization's Voice of Customer programs across the customer lifecycle. This role will design, execute, and analyze feedback instruments (NPS, CES, CSAT, feature feedback) to generate actionable insights that drive retention and identify opportunities for expansion. The analyst will serve as the single source of truth for retrospective customer sentiment, ensuring insights are aligned to business impact and shared with key stakeholders across the company.

• Own and manage Voice of the Customer (VoC) programs across key lifecycle moments (onboarding, support, renewal, adoption)
• Design, launch, and analyze customer feedback programs, including:

NPS (relationship and transactional)

CES (support, onboarding)

CSAT (case closure, journey stage)

Value Surveys, etc.

• Conduct text and sentiment analysis on open-ended customer feedback
• Generate and present actionable insights on customer perception, friction points, and success levers
• Close the loop with customers and internal teams by aligning feedback to measurable business outcomes (e.g., retention drivers, expansion blockers)
• Aggregate insights into quarterly VoC reports, persona-based summaries, and product feedback themes
• Partner with cross-functional stakeholders (Customer Success, Product, Support, and Leadership) to ensure customer voice informs strategy and execution.

What You Bring

• Strong analytical and data interpretation skills
• Proficiency with survey tools, Excel/Power BI, and text analytics software
• Excellent communication skills (written and verbal) for presenting insights to executives and cross-functional teams
• Ability to translate customer feedback into actionable business recommendations
• Strong organizational skills with attention to detail

Hiring Process

We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.

What You'll Get

At Penbrothers, we are obsessed with creating positive employee experiences. Here you'll find an environment that nurtures learning and provides opportunities for growth. You'll have the opportunity to make an impact on fast-growing startups and dynamic companies.

• Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
• Employee as our biggest asset: We are genuinely invested in our people's career and welfare.
• Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
• Powering global startups: We've created 1,400 Filipino jobs that empower global start-ups to focus on growth.