62 Sap Analyst jobs in the Philippines

**QUALIFICATIONS**
- 4-5 years of experience Experience with support, ticket handling.
- A minimum of 3-5 years of SAP MM support experience with configuration knowledge.
- A broad understanding of SAP functionality.
- A good understanding of standard business processes within the order to cash area
- Experience of current SAP technology e.g. SAP ECC6
- Experience of working cross-culturally and cross-functionally and ability to adapt personal style to different environments
- Organisational skills to make sure the team are achieving high levels of service.
- Strong analytical skills and documentation skills
- Excellent customer service skills and an ability to deal effectively with customers and colleagues at all levels.
- Able to learn new processes quickly, and an ability to keep knowledge and skills up to date.
- Knowledgeable in using Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Self-motivated, team-oriented approach, able to operate effectively in a busy environment. - This position requires a high level of independent thinking and the ability to solve problems in a fast-paced environment.
- Works on diverse range of support issues requiring ability to independently identify, evaluate and resolve problems.
- Works independently / part of a team to produce solutions in support of customer service level agreements.
- Works proactively and uses own initiative to ensure business needs are met effectively.
- Ensures all solutions adhere to applicable change control requirements.
- Addresses immediate service needs of all end users regardless of Business Unit affiliation.
- Good time management skills, with proven ability to prioritise and organise a demanding workload, adapting to fit the changing needs of the business.
- Strong customer service orientation, able to understand and meet the needs of a diverse client base in a positive and professional manner.
- Self-motivated and team-oriented approach, able to work well with direction and independently.
- Strong problem-solving skills, with the ability to combine technical knowledge and customer support skills to successfully and repeatedly instruct people on the steps to take to solve computer problems.
- Excellent interpersonal and communication skills (both written and verbal), able to relate with users, service providers, management and internal / external audit teams.
- Previous experience of dealing with external Audit companies. - Knowledge of other functional areas within the SAP environment such as MM, IM, WM, or FI will be beneficial
- Experience of improving efficiency and processes within a support environment.
- Project Management awareness.
- A working knowledge of Service Now (ITSM).
- Experience working in an ITIL environment.
- Sarbanes Oxley (SOX) compliance awareness.
- Computer Systems Validation (CSV) awareness.

**Salary**: Php70,000.00 - Php95,000.00 per month

**Benefits**:

- Transportation service provided

Schedule:

- Flexible shift
- Late shift
- Night shift

Ability to commute/relocate:

- Taguig City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

**Quote from Hiring Manager**
"This role actively contributes to Brown-Forman's goals in the Asia-Pacific region while being part of a team that spans the globe. You'll have ample opportunity to enhance your end-to-end SAP process knowledge, take on increasingly complex projects / challenges, and be exposed to a wide variety of support-, enhancement-, and project-related activities, all while working for the team behind some of the world's most recognized spirits brands."
**Meaningful Work From Day One**
+ Learn Brown-Forman's processes so that you can educate users, resolve errors, suggest / implement improvements, and improve standardization
+ Exercise critical thinking and analytical skills to make independent, high-value contributions
+ Contribute to ongoing technology modernization and business transformation initiatives
**What You Can Expect**
+ Provide operational support for processes like ordering, delivery process, shipment processing, invoicing, tax, pricing, government e-invoicing, and more
+ Implement new functionality and improvements for business processes utilizing integrated system technologies (e.g. SAP, Coupa, Salesforce, OneSource, EDI) where appropriate.
+ Follow IT project methodology, responsible for all aspects of project lifecycle management and the coordination of resources across various IT functions and within the business operating units.
+ Act as a liaison to key business clients and technology resources, coordinating requirements definition for multiple strategic initiatives.
+ Directly interface, collaborate, and partner with process owners and key users in the development of business requirements.
+ Support and configure enterprise-wide technologies (e.g. S/4HANA, Salesforce, Coupa, OneSource, EDI), business processes, and end-user information delivery tools.
+ Responsible for implementation of Business Scenarios, Business Process Procedures, Testing, and Quality Assurance documents related to production system changes.
+ Investigate and solve problems by documenting solutions and transferring key knowledge to business users.
**What You Bring to the Table**
+ Bachelor's Degree in Computer Science, Information Technology, or other related field
+ Ability to participate in multiple enterprise-wide level projects with high degree of complexity
+ 5+ years of experience designing, configuring, and supporting SAP SD / OTC and related modules such as Logistics Execution, MM/Purchasing, EDI, and integrations to FI/COPA/Material Ledger)
+ Ability to learn existing Business Processes and combine knowledge from multiple disciplines (SAP best practices, industry standards, existing processes) to produce an optimal business solution
+ Analytical and problem-solving skills, along with the ability to utilize the appropriate techniques to plan, organize, control and coordinate activities
+ Use data and insights to inform conclusions and support decision-making
**What Makes You Unique**
+ Prior experience with S/4 HANA and/or SAP Private Cloud
+ Experience with non-SAP applications like Coupa, Salesforce, OneSource, Concur, etc.
+ Experience working with consumer products (CPG), process manufacturing, and/or the beverage industry
+ Experience with international organizations with diverse business operations and needs
**Who We Are**
We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.
**What We Offer**
Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.
#LI #jackdaniels
Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.
Business Area: Global Information Technology
Function: IT
City:
Pasig City
State:
Country: PHL
Req ID: JR-

SAP Quality Assurance Analyst
**Req number:**
R6080
**Employment type:**
Full time
**Worksite flexibility:**
Remote
**Who we are**
CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.
**Job Summary**
We are seeking a detail-oriented and experienced SAP QA Tester to join our QA team. The ideal candidate will be responsible for validating SAP system functionality, ensuring quality and compliance across SAP modules (specific to SD / EWM / FI), and supporting end-to-end testing efforts in SAP implementation, upgrade, or support projects. Let me know if you have
**Job Description**
We are looking for a **SAP QA Analyst** to validate SAP system functionality, ensuring quality and compliance, and support end-to-end testing efforts in SAP. This position will be **full-time** and **remote.**
**What You'll Do:**
+ Analyze business and functional requirements to develop comprehensive test plans and test cases for SAP modules
+ Test Planning: Design test strategies and plans based on project scope. Determine test objectives, resources, timelines, and deliverables
+ Test Case Design & Execution: Write detailed test cases and scenarios. Execute manual or automated tests to verify functionality, performance, and usability
+ Execute manual and automated tests for SAP applications, including integration, regression, and support user acceptance testing (UAT)
+ Validate SAP configurations, custom developments (WRICEF), and interfaces with third-party systems
+ Identify, document, and track defects using tools like Azure Dev Ops and SAP Cloud ALM
+ Defect Tracking: Identify, document, and report bugs or issues. Work closely with developers to resolve defects
+ Collaborate with functional consultants, developers, and business users to resolve issues and ensure quality deliverables
+ Participate in test data preparation, test environment setup, and test execution cycles
+ Support cutover and post-go-live validation activities
+ Contribute to continuous improvement of QA processes and best practices
**What You'll Need**
**Required:**
+ Bachelor's degree in Computer Science, Information Technology, or related field
+ 1 to 2 years solid experience in SAP QA testing
+ Strong knowledge of SAP - OTC/OM, EWM, FI and other related modules
+ Excellent analytical, problem-solving, and communication skills
+ Ability to work independently and in a team-oriented, collaborative environment
**Preferred:**
+ Experience in Agile/Scrum environments.
+ Exposure to S/4HANA projects
+ Experience with SAP testing tools (e.g., SAP Solution Manager, HP ALM, Worksoft Certify, Tricentis Tosca)
**Physical Demands**
+ Ability to safely and successfully perform the essential job functions
+ Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
+ Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
**Reasonable accommodation statement**
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 - 8111.

Chevron is accepting online applications for the position of **SAP Software License Management Analyst** located in **Makati City, Philippines** through **September 26,** **2025** at 11:59 p.m. PH Time.
**Join our Team**
Chevron invests on its people to build technical and professional competencies through various training opportunities, development programs, mentoring/coaching engagements, and certification courses. All are applied through experiential learning and actual practice while solving real business problems, but in a safe, supportive, and "fail-fast" environment.
Technology will play a crucial role in unlocking ever cleaner and more affordable sources of energy. Chevron is seeking innovative, technology professionals with a desire to thrive in the global digital environment and help us lead the global energy transition. An IT career at Chevron offers you the opportunity to work in a technical environment with a global reach. We differentiate ourselves through the application of cutting-edge technology, and by taking a collaborative approach that includes in-house expertise, proprietary solutions, and strategic partnerships. We also offer flexible work schedules and very competitive benefits.
**Join Chevron IT. Grow your skills with us and enjoy a great career with Chevron.**
The **SAP Software License Management Analyst** is responsible for managing and optimizing SAP software licenses to ensure compliance with licensing agreements, minimize costs, and support strategic procurement decisions. This role involves working closely with IT, procurement, legal, and SAP representatives to maintain accurate licensing records and implement best practices.
**Responsibilities for this position may include but are not limited to:**
**License Management**
+ Oversee the full lifecycle of SAP licenses-from procurement to renewal and retirement.
+ Maintain accurate records of software licenses and usage.
+ Monitor SAP user accounts and authorizations to ensure compliance, e.g. consumption with entitlements in "on-prem" and subscription
+ Responsible for managing the SAP "on-prem" and RISE subscription product inventory, entitlements
+ Must understand the product SKU and associated metric in "on-prem" and RISE
+ Ability to develop fluency in vendor contracts and clauses
+ Able to translate SKU to deployed functionality in ECC/S4 instances
**Compliance & Optimization**
+ Ensure adherence to SAP licensing terms and conditions.
+ Address vendor audit requests and ensures adherence with entitlement
+ Forecast planned consumption of entitlements and cost projections.
+ Identify opportunities to reduce licensing costs through consolidation or renegotiation.
+ Perform periodic internal control tasks related to Software Licensing in accordance with the Software Asset Lifecycle Cyber Policy. 
**Analysis & Reporting**
+ Analyze software usage data to detect over-licensing or under-utilization.
+ Prepare reports on licensing status, compliance, and cost savings for management.
+ Use tools like SAP reporting, SQL, SAMPro and Excel for data analysis.
**Collaboration & Advisory**
+ Work with IT, procurement, and legal teams to address licensing-related matters.
+ Provide expert guidance on SAP licensing models and strategic purchasing.
+ Stay updated on SAP licensing policies and cloud licensing models.
**Qualifications:**
+ Bachelor's degree in Computer Science, Engineering, or a related field
+ 4 to 7 years of relevant work experience in SAP license management or software asset management
+ Understanding of SAP licensing models (user-based, processor-based, engine-based)
+ Familiarity with SAP modules (FI/CO, MM, SD, PP)
+ Knowledge of SAP GRC and basic ABAP is a plus
+ Excellent communication and stakeholder management skills
+ This individual must have critical thinking, due diligence,and business acumen
**Preferred Qualifications:**
+ Experience with cloud-based SAP environments
+ Understanding of contract law and intellectual property rights
+ Project management skills for license optimization initiatives
**Working with us**
There are two Chevron companies operating in the Philippines: Chevron Holdings Incorporated (CHI) and Chevron Philippines Incorporated (CPI).
CHI is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing. Established in 1998, CHI serves Chevron affiliates in six continents around the world. Over the years, it has grown to be one of the leading members of the shared services industry in the Philippines.
CHI has received various recognitions as a top employer: the 2022 Diversity Company of the Year; 2021 Asia's Best Employer Brand Award; 2021 Global Best Employer Brand Award; 2020 HR Asia Best Companies to Work for in Asia; 2019 Circle of Excellence, Top Employer Category at Asia CEO Awards, and the 2018 Wellness Company of the Year at the same Asia CEO Awards.
CPI markets the Caltex brand of top-quality fuels, lubricants, and petroleum products through a network of service stations, terminals and sales offices.
At Chevron, we are committed to fostering diversity and inclusion at all levels of our company and at all stages of the employee experience. We constantly strive to attract, develop, and retain diverse Filipino talent. Globally, Chevron Corporation has achieved a rating of 100 percent in the Human Rights Campaign Equality Index for the past 17 years. The Index ranks American companies based on their commitment to equality in the workplace.
**Benefits**
+ Competitive salary
+ Allowances, medical and optical reimbursements
+ Health care coverage for you and your eligible dependents
+ Robust employee centred programs for health and wellness
+ Time-off to promote healthy work-life balance or to care for your family
+ Annual corporate incentive bonus when the company meets established goals
+ Recognition & awards program
+ Long-term savings plan
+ Life insurance
+ Career development opportunities to all employees through onboarding, training and development, mentoring, volunteering opportunities and employee networking groups
+ Hybrid work model - work remotely from home several days a week
**Connect with us:**
Facebook ( ( Chevron ( Caltex
Chevron participates in E-Verify in certain locations as required by law.
Chevron Corporation is one of the world's leading integrated energy companies. Through its subsidiaries that conduct business worldwide, the company is involved in virtually every facet of the energy industry. Chevron explores for, produces and transports crude oil and natural gas; refines, markets and distributes transportation fuels and lubricants; manufactures and sells petrochemicals and additives; generates power; and develops and deploys technologies that enhance business value in every aspect of the company's operations. Chevron is based in Houston, Texas. More information about Chevron is available at .
Chevron is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

The Business Analyst will be deployed to different initiatives / projects and is expected to work with an array of different project members, POCs, stakeholders, etc. at all times. The candidate is expected to participate as a technical, functional or agile resource in the planning and implementation of projects. Responsibilities require little or no supervision. The candidate is required to have strong knowledge of tools and methodologies surrounding Business Analysis.
**Position Responsibilities:**
+ Delivery of successful initiatives in a timely manner based on project objectives and success criteria.
+ Promoting and enabling a high degree of collaboration among Business SMEs and decision makers to ensure successful and quick delivery.
+ Production of high quality business requirements; including but not limited to creation of documentation in various formats including BRD, Data Mapping, User Cases and User Stories
+ Identification and escalation of key risks, issues and dependencies, as well as cost benefit trade-offs among a variety of options to align with overall project and program objectives
+ Process modeling and analysis skills including but not limited to process improvements, gap analysis between current and future state along with root cause analysis
+ Basic creation UAT Test Plan and Test Case documentation
+ Conduct UAT execution and identify/retest defects to ensure successful completion
+ Create the necessary handover documentation and transition the project changes to the business (steady state)
+ Support implementation/warranty
+ Work collaboratively with the Project Support Team to pro-actively share information and foster continued learning and development
+ Able to explain technical jargon to non-technical/commercial teams
+ Acting as an advisor to senior managers and executive teams
+ Ability to identify tasks and deliverables to contribute to project plan and provide estimates of your required effort
+ Understanding the rationale for the analysis approach. And, contributing to agreements about how to proceed
+ Facilitate group workshops and meetings
+ Able to generate and propose business case including identifying cost and business savings for the stakeholders
+ Understanding business needs to support project transition and help establish change
**Required Qualifications:**
+ Bachelor's degree in Computer Science / Information Technology, Financial / Investments, Legal Management degree holder or other relevant post-secondary education preferred.
+ At least 3 years of BA or consultant experience with Information Technology, Financial Services or Middle and Back office operations enabling integrated solutions to optimize processes, technology, data etc.
+ Proficient in Microsoft Office Applications (including Visio, Project)
+ Experience in Agile Methodology is an advantage
+ Able to work in different shift schedules
**Preferred Qualifications:**
+ Quick to adapt with proven experience learning new products, technologies and tools
+ Thorough knowledge of analysis with regards to information gathering, requirements writing, UAT testing etc.
+ Ability to identify and pursue continuous improvements
+ Excellent negotiating skills and an ability to manage inter-departmental work relationships.
+ Strong influencing skills with ability to make sound recommendations
+ Previous experience in the financial services, wealth management or insurance industry
+ Must pass current job expectations and meet performance metrics.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

Job Description
Responsibilities
· As an internal consultant to business end-users in the area of process automation and operational efficiency.
· Assist in analysing business requirements and find solutions within the IQVIA Hospital Information systems to drive process automation.
· Involved and assist in HIS system implementation.
· Assist in application configuration, system testing and Integration testing.
· Provide application support, maintain issue tracker, troubleshoot application and reports issues, apply updates to the application, and work with a developer for resolution.
· Prepare documentation User Guide, User Acceptance Test Script and Integration Test scripts for projects.
· Arrange and conduct Super user training.
· Provide Go Live support.
Requirements
· Diploma graduate with at least 3-4 years of experience in the HIS application field
· Has experience supporting HIS Implementation
· System Analysis & Design skills
· Reporting/Analytic developments skills
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
EEO Minorities/Females/Protected Veterans/Disabled

**Goal of the Function**
Support the Business Development team through structured reporting, business casing and modelling, project coordination across acquisitions, divestments, partnerships and contract renewals - enabling effective decision-making and execution.
**Tasks**
**1.** **Main** **Tasks**
+ **Business** **Modelling**
+ Prepare business cases to assess the viability of new development opportunities (e.g. new modalities, new business lines, new therapies, etc.)
+ Support scenario analysis and valuation exercises in the context of acquisitions, divestments, and strategic partnerships under the guidance of the project manager
+ Assist in the preparation of materials for investment decisions, including support and input for Investment Committees documentation, ensuring consistency and accuracy of content together with the project manager
+ **Reporting &** **Digitalization** **of BD** **Processes**
+ Oversee the internal reporting system for all CDI Business Development projects (acquisitions, divestments, strategic partnerships)
+ Track performance of ongoing projects using defined KPIs and provide structured analysis to support project steering and decision-making
+ Develop tailored reports, dashboards, and presentations for senior management and governance committees upon request of the head of CDI Business Development or head of CDI New Business Models & BD Portfolio Management
+ **Documentation** **, Governance & Compliance Monitoring**
+ Oversee the documentation process for all CDI BD transactions and projects, ensuring consistency, completeness, and auditability
+ Monitor adherence to internal procedures and external regulatory requirements across BD activities
+ Work strictly in compliance with FME policies and CDI M&A SOPs
+ **Support Renegotiation of Existing Contracts, Renewal or Revision**
+ Support the preparation and analytical review of expiring management contracts
+ Gather relevant data and contribute to the definition of renewal strategies
**2.** **Secondary** **Tasks**
+ On request, initiation, coordination and support of further Business Development projects and initiatives
**Organization**
**Internal** **Interfaces**
+ Corporate departments: CDI Finance, Treasury, International Accounting, Global Tax, CDI Legal, Global Compliance (M&A and JV team), HR CDI, Regional GMs, CDI Communication, M&A DTI BP
+ Local/regional functions: Country Managing Directors, Regional BP Finance, Regional BP Legal, Regional BP HR
**External** **Interfaces**
+ Potential buyers or acquirers for divestments/acquisitions
+ Potential partners for commercial or legal JVs
+ Externalconsultants
**Key Performance** **Indicators** **(** **KPIs** **)**
+ Meeting project objectives and milestones considering deadlines, approved scope, and requested quality
+ Successful detection and management of project risks and issues
+ Ensuring transparency on task completion status
+ Satisfaction and positive feedback from project team and line manager
**Qualifications, Experience,** **Know-How** **and Skills**
**1)** **Required** **Training and** **Education**
+ University degree in Business Administration / Economic Sciences
**2)** **Required** **Professional Experience**
+ Minimum 2 years in the dialysis market
+ Minimum 3 years supporting Business Development projects
**3)** **Important** **Personal** **Qualities**
+ Very good relationalabilities
+ Sound decision-making based on knowledge and judgment
+ Ability to manage multiple issues/projects simultaneously
+ Capacity to perform in a demanding, high-performance, team-oriented culture
+ Strong collaboration, influence, project management, organizational and change management skills
+ Proven leadership in matrix organizations across all management levels
**4)** **Specialized** **Knowledge**
**a) Technical Knowledge**
+ Experience in financial/operational data analysis, communication and presentation
+ Project management experience
**b)** **Languages**
+ Fluent English (presentation, writing, reading); other languages are a plus
**c) IT Skills**
+ Proficiency in MS Office, Excel, SAP
+ Good command of BI tools and internal software
**d) Product Knowledge**
+ Deep knowledge of dialysis products and services
**5) Special Personal** **Requirements**
+ High standards in international company settings
+ Willingness to travel across CDI region

Job Title:
Business Analyst
Job Description
Overview
The Business Analyst Lead is responsible for leading and managing the business analysis activities for complex projects, including Zendesk Implementations and Custom Development for Web and App. This role requires a strong understanding of business processes, requirements gathering techniques, and data analysis to ensure successful project delivery.
Lead and manage a team of Business Analysts.
Elicit, analyze, and document business requirements for complex projects.
Facilitate workshops, interviews, and other requirements gathering sessions.
Develop and maintain business process models and documentation.
Conduct data analysis and prepare reports to support business decisions.
Ensure successful project delivery by effectively communicating requirements to development teams.
Drive continuous improvement in business analysis processes and methodologies.
Key Responsibilities
Requirements Gathering & Analysis:
Participate in requirements gathering sessions, including workshops, interviews, and document reviews.
Assist senior analysts in eliciting, analyzing, and documenting business requirements.
Document user stories, use cases, and acceptance criteria.
Conduct research and data gathering to support requirements analysis.
Business Process Modeling & Documentation:
Assist in the development and maintenance of business process models.
Contribute to the creation and maintenance of system requirements specifications and other relevant documentation.
Ensure that documentation is clear, concise, and accurate.
Data Analysis & Reporting:
Assist in data analysis activities as required.
Prepare reports and presentations as directed by senior analysts.
Project Collaboration:
Collaborate effectively with project managers, developers, testers, and other stakeholders.
Communicate effectively and proactively with project team members.
Team Management & Mentoring:
Lead and mentor a team of Business Analysts.
Provide guidance and support to team members on business analysis techniques and methodologies.
Conduct performance reviews and provide feedback to team members
Process Improvement:
Assist in the identification and implementation of process improvements.
Stay abreast of industry best practices and emerging trends in business analysis.
Qualifications
Bachelor's Computer Science, Information Technology, Engineering, or a related field.
Proven experience (5+ years preferred) in solution architecture or a similar technical leadership role within the relevant domain (e.g., Zendesk, Salesforce, Genesys, Software Development, or Data Analytics).
Strong track record of successfully designing and implementing complex solutions in enterprise environments.
Exceptional problem-solving skills and the ability to handle high-stakes escalations under pressure.
Experience delivering technical training or workshops; a passion for mentoring others is a plus.
Excellent communication skills (verbal and written), with the ability to convey complex ideas to both technical and non-technical audiences.
Key Competencies & Skills
Leadership: Ability to lead and inspire a diverse team of project managers toward achieving organizational goals.
Analytical Thinking: Strong ability to assess project data, identify risks, and implement effective solutions.
Adaptability: Proven capacity to handle fast-paced, evolving environments with multiple projects and shifting priorities.
Collaboration: Strong interpersonal skills for effective cross-functional and client-facing interactions.
Continuous Learning: Enthusiasm for staying updated with the latest technologies, trends, and best practices in the field.
Location:
PHL Quezon City - 28th & 29th Flrs, Giga Tower, Bridgetowne, Ugong Norte
Language Requirements:
Time Type:
Full time
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Job Title:
Business Analyst
Job Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
**Essential Functions/Core Responsibilities**
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization's policies and applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
- Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Candidate Profile**
- Associate's Degree in related field with more than seven years of experience (with at least two years of Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
- Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
PHL Quezon City - EXXA Tower, 11th Floor
Language Requirements:
Time Type:
Full time
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