6 Salesforce Consultant jobs in the Philippines

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
The Global Customer Success (GCS) organization, an organization within CE&S, is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence and nurture long term loyalty.
Do you have a passion for M365 and using best-in-class tools created by Microsoft? Are you looking for a role where you can interact directly with large enterprise customers to grow their Customer Engagement platforms? Do you want to join one of Microsoft''s fastest growing businesses? If so, we are looking for you!
Support for Mission Critical is a team within Microsoft that provides solution-specific expertise designed to drive peak health and optimum performance of a customer's most important solutions. As a key technical resource for the customer, you will be primarily focused on delivering proactive services such as education workshops, delivering assessments, and providing tailored guidance. Troubleshooting skills are essential as this role will include working with Microsoft Support to expedite incident resolution.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- You will work with a larger customer account team to strengthen customer relationships and to work on Microsoft AI Business Solutions strategies that allow you to develop an immediate and long-term Customer Success Plan and Value Based Delivery for reactive and proactive needs
- You will Identify and manage customer goals and Support for Mission Critical (SfMC) opportunities across AI Business Solutions to improve the quality, consumption, and health of the customer's solution
- You will drive and participate in proactive delivery management as well as spot performance issues, analyze problems, and drive activities focused on stabilizing and optimizing your customer's solution
- You will work with internal Microsoft support teams, account teams, product engineering and service engineering teams and other stakeholders to ensure a streamlined and efficient customer support experience
- You will apply and share lessons learned for continuous process and delivery improvement for the customer and peers
- You will engage in meetings with your customers and account teams to review Support for Mission Critical services, customer support issues, and articulate your Customer Success Plans
- You will share and gain knowledge through technical communities
- You will contribute to on-call rotations to ensure a high quality of service for the critical incidents created by Support for Mission Critical customers
**Qualifications**
**Required Qualifications:**
**Microsoft Teams Enterprise Voice:**
+ Design, deployment, and management of Teams Phone (Enterprise Voice), including Direct Routing, Operator Connect, and integration with Session Border Controllers (SBCs).
+ Experience with VoIP, PBX migration, and Unified Communications solutions.
+ Troubleshooting call quality, voice routing, and telephony integration issues.
+ Familiarity with Teams-certified devices and endpoint management for voice solutions.
**Endpoint Management** **(Intune & SCCM/MECM):**
+ Deep expertise in Microsoft Intune (Endpoint Manager) for mobile device and application management (MDM/MAM), including policy creation, compliance, and security baselines.
+ Advanced Experience with Microsoft Endpoint Configuration Manager (SCCM/MECM) for OS deployment, software distribution, application management, patch management, Strong PowerShell scripting, hierarchy design and co-management scenarios. Also having basic SCCM log review skill to determine troubleshooting direction.
+ Migration experience from SCCM to Intune, and hybrid/co-management environments, e.g. GPO migration, application migration, update management migration, etc.
+ Knowledge of Hybrid/Pure Entra ID join for Windows Device, Windows Autopilot, Windows Update for Business, and device lifecycle management.
+ Experience with Mobile / MacOS devices management in Intune
**Microsoft 365** **Ecosystem** **:**
+ Administration and support for Exchange Online, SharePoint Online, and Microsoft 365 Security & Compliance features (eDiscovery, DLP, Defender, etc.).
+ Integration of Teams with other M365 services and third-party UC solutions (e.g., Zoom, WebEx, Slack).
**Professional skills:**
+ Comfortable operating in ambiguous, fast-paced environments
+ Must have outstanding customer service skills with excellent oral and written communication skills as well as experience providing training to peers or customers.
+ Must demonstrate strong interpersonal and leadership skills while working with diverse audiences including highly technical IT professionals, engineers, developers, and architects as well as executives and management professionals in both customer and Microsoft teams.
**Additional Qualification** **:**
**Identity & Security** :
+ Azure Active Directory, Conditional Access, MFA, and identity federation (ADFS, Azure AD Connect).
+ PKI, certificate deployment, and NDES.
**Networking** :
+ Understanding of enterprise network concepts relevant to voice and endpoint management (QoS, firewall, VPN, SBC configuration).
**Preferred** **Qualification** **:**
**Scripting & Automation** :
+ PowerShell scripting for automation, reporting, and troubleshooting across Teams, Intune, and SCCM.
**Certifications:**
+ MS-700 (Managing Microsoft Teams)
+ MS-720 (Teams Voice Engineer Expert)
+ MS-102 (Microsoft 365 Administrator)
+ MS-500 (Security Administration)
+ MD-102 (Endpoint Administrator)
+ Other relevant Microsoft certifications
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Permanent**:
Reporting to the Country COO

**About our Client**:
It is an offshore business process outsourcing and contact center company in the Philippines. Headquartered in France, the company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. The company employs around 383,000 people across 450 contact centers in 83 countries and serves over 170 markets.

They began operations in the Philippines in 1996 and has grown to become a preferred offshore business solutions option and has around 45,000 people in the country.

**Job description**:

- Driving the Omni-channel sales solutions of the company, to successfully turn new local, regional and global business prospects into clients. With an overall sales strategy and value-adding solutions designs, this position ensures that the company achieves or exceeds our margin & revenue goals, aligned to our organization's vision, mission, core values, norms, &policies.
- Designs a comprehensive sales strategy, business development, Omni-channel and solutions designs that complement our global business development frameworks,& strategies that address the market needs and new growth opportunities while working closely with senior executives
- Maps-out a business plan with strategic goals, key actions, targets and measures of success including its complementing resources and tools needed by the unit/department to meet and/or exceed the organizational objectives
- Establishes and maintains a diverse, equitable, & inclusive team of key sales leaders, project leads and facilitators who are highly engaged and competently prepared to support our overall business strategies

**Job Location**: Manila, Philippines

**Experience**: 15+ years

**Location: Meycauayan, Bulacan, PH / Rockwell, Makati, PH**
**Company: Nestlé Business Services AOA, Inc.**
**Position Summary**
**Joining Nestlé means you are joining the largest food and beverage company in the world.  At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.**
**Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline, and excellence. Are you ready to join us?**
**A day in the life of.**
You will serve as a vital link between IS/IT and business consumers and customers. This role requires a deep understanding of business functions, identifying opportunities and challenges, and advising on optimal solutions. You will translate business strategies, threats, and needs into IS/IT product requirements and facilitate collaboration between Operations, the Business Development Unit, and market business partners to specify, test, and deploy IS/IT automation solutions.
**Key Responsibilities:**
**1. Project Management and Coordination**
+ Structure automation projects by assessing efforts, defining resource needs, coordinating execution, and monitoring progress to ensure successful project closure.
+ Collaborate with Business Systems Analysts (BSA) to define and prioritize development tasks, ensuring business requirements are met.
+ Provide guidance and recommendations to stakeholders on resource identification, prioritization, and coordination within the Automation Product/Project portfolio.
**2. Building and Testing Automation Solutions**
+ Partner with End-to-End Product Owners (E2E POs) and Market Automation Leads (MAL) to identify process automation opportunities.
+ Gather detailed process requirements and expected outcomes, including As-Is process flows, service requirements (SRs), benefits, and key outcomes.
+ Create Process Design Documents (PDD) and conduct testing of new automation solutions.
+ Identify and address bugs prior to deployment and ensure updated standard routines are available for automated processes.
+ Support the local BSA team in scripting new solutions for local initiatives and assess the best options for automation solutions, including process improvements.
**3. Deployment of Automation Solutions**
+ Consolidate the automation pipeline for the NBS Center based on inputs from Center Operations, Process Optimizers, and the Market Digital Acceleration Team.
+ Align automation priorities with Operations, Product Owners, and market stakeholders, assessing delivery timelines and efforts.
+ Collaborate with the Global BSA team on global initiatives, ensuring their integration into the Center Automation pipeline.
+ Identify future enhancements and support Operations in scheduling robot frequency.
**4. Sustaining Automation Solutions**
+ Ensure continuous capability building and technical support for developed automation solutions.
+ Develop supporting documentation, including troubleshooting guides and instruction manuals (Quick Reference Guides).
+ Conduct knowledge-sharing sessions and capability-building workshops on available automations within NBS.
+ Identify and report enhancements for existing automation solutions due to technical updates or system migrations.
**5. Ongoing Support and Collaboration**
+ Support the local BSA in prototype creation and scripting new solutions through PowerApps or Power Automate.
+ Collaborate with the NBS E2E Product Owner and Market Digital Acceleration Lead during design events and baselining exercises.
+ Assist the Market Project team throughout the automation process steps and provide documentation coaching.
**6. Stakeholder Management**
+ Oversee overall project planning, monitoring, and controlling from go-live to Hypercare exit.
+ Provide status updates to key stakeholders and the Senior Leadership team, ensuring alignment on project governance and business reviews.
+ Coordinate closely with Local BSAs, Data Visualization Specialists, Process Optimizers, and the Market Digital Acceleration team to proactively assess risks and implement mitigation strategies.
+ Facilitate effective communication with key stakeholders to support proposed strategies, process improvements, and operational decisions.
**What will make you successful**
+ **Educational Qualifications:** Bachelor's degree in Business, Information Systems, or a related discipline; an M.B.A. is a plus.
+ **Business Analysis Experience:** Proven experience in business analysis within a relevant functional area, demonstrating the ability to assess business needs and develop effective solutions.
+ **Project Management Expertise:** Extensive experience in project management, including planning, execution, and stakeholder management, ensuring successful project delivery.
+ **Relevant Business Experience:** Significant business experience in a relevant function, providing a strong understanding of industry practices and challenges.
+ **Agile/DevOps Methodology:** Strong experience working in an Agile and DevOps environment, utilizing design thinking methodology to foster innovation and enhance project outcomes.
+ **Effective Communication Skills:** Exceptional communication skills, with the ability to engage and influence stakeholders at various levels across the organization.
+ **Global Collaboration Experience:** Experience working in a global environment and with virtual teams, demonstrating the ability to navigate cultural differences and foster collaboration across diverse locations.
We are Nestlé, the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4 billion sales in 2018, we have an expansive presence with 413 factories in more than 85 countries. We believe our people are our most important asset, so we'll offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geographies, working with diverse teams and cultures. Want to learn more? Visit us at

Key Responsibilities:
br>Identify and develop new business opportunities to achieve revenue targets
Build and maintain strong client relationships
Conduct market research and analyze industry trends
Develop and implement strategic plans to boost sales and profitability
Collaborate with internal teams to ensure client satisfaction and project success

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or related field < r>Proven experience in business development or sales, preferably in the IT Industry
Excellent communication, negotiation, and presentation skills
Strong leadership and strategic planning abilities
Willing to be based in or travel to Alabang, Muntinlupa