2,477 Sales Plans jobs in the Philippines

Sales Operations

Mandaluyong, National Capital Region ₱250000 - ₱500000 Y Vertiv

Posted today

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Job Description

Job Description
Join a High-Performance Culture That Drives Innovation and Excellence
At
Vertiv
, we don't just hire talent—we
cultivate leaders
who
drive
innovation and
engage
teams to push the limits of what's possible. As a global leader in
critical digital infrastructure
, we are scaling up to meet the demands of
AI, data centers, and next-gen technology
—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

  • High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
  • Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
  • Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
  • A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary
Serve as Frontline Customer Helpdesk support and always provide quality service. Ensure that inquiries from customers, Vertiv Partners, Vertiv Sales Representatives, Inside Sales Representatives via the dedicated 800 line and support mailbox are responded with the set time frame.

Job Responsibilities

  • Functional Expertise: Review and approve or decline Project Registration tickets from Imparter PRM and map the information on Oracle Sales Cloud. Project Registrations tickets are reviewed and completely mapped to Oracle sales cloud within 4hrs. Should review at least 90% of the deal registration tickets that came on or before 4PM EST
  • Customer Commitment: Associate is responsible for answering inbound calls received from Resellers and Vertiv internal regarding the registration they processed. Calls and emails should be answered on a timely manner according to our service level agreement.
  • Internal Communication: Effectively communicate updates from emails, calls and meeting to the team. Should actively participate on team meetings.
  • Team Support and Development: Serves as back-up for other associate or next level with similar function for business continuity. Support Back-up and participate on team initiatives.

Qualifications

  • Bachelor's Degree of any 4-year course
  • 1-year experience in Customer Service is a plus
  • Customer Focus
  • Action Oriented
  • High Attention to Detail
  • Good Communication Skills
  • Highly Organized with ability to multitask

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS:
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Own It
  • Act With Urgency
  • Foster a Customer-First Mindset
  • Think Big and Execute
  • Lead by Example
  • Drive Continuous Improvement
  • Learn and Seek Out Development

About The Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

This advertiser has chosen not to accept applicants from your region.

Sales Operations

Makati City, National Capital Region ₱900000 - ₱1200000 Y RS Components Corporation (Philippines)

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Job Description

Working with our team based out of Makati, the Sales Operations & Analytics Specialist provides sales analysis and administrative support to the PH sales team. The Specialist is also responsible for developing and delivering innovative analytics, geographical performance, key performance indicators and the control of the customer base. The role will be a key point of contact between the Sales Team, Marketing, Finance and other departments.

What you will doing in this role….

  • Drive sales efficiencies and support PH sales strategy execution.
  • Equip the sales team with processes, tools, and territories.
  • Deliver sales analytics and highlight commercial opportunities and risks.
  • Lead Continuous Improvement projects and contribute to future sales strategies.
  • Support and influence PH Sales Managers and key stakeholders.
  • Organize company events and provide administrative support.
  • Manage financial tasks including payments, credit card applications, and car leases.

What do I need to be successful?

If you have the following skills and experience, we want to hear from you:

  • Experience in supporting dynamic sales teams.
  • Proficiency in Microsoft Excel (complex formulae, graphs, pivot tables)
  • Innovative thinking and ability to drive change.
  • Strong communication and stakeholder management skills.
  • Excellent organizational and planning abilities.
  • Project management experience.

Desirable Skills:

  • Knowledge of Visual Basic.
  • Experience with SAP reporting suite.
  • Background in global sales organizations.
  • Understanding of continuous improvement.& Analytics Specialist
This advertiser has chosen not to accept applicants from your region.

Sales Operations

Mandaluyong, National Capital Region ₱250000 - ₱750000 Y Vertiv

Posted today

Job Viewed

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Job Description

Job Description
Join a High-Performance Culture That Drives Innovation and Excellence

At
Vertiv
, we don't just hire talent—

we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in
critical digital infrastructure
, we are scaling up to meet the demands of
AI, data centers, and next-gen technology
—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

  • High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
  • Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
  • Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
  • A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary
This position is responsible for enhancing the customer experience and relationships and provide Sales support by overseeing significant sales order volume. The Coordinator must maintain balance between corporate policy/procedures and customers' needs. It includes providing an exceptional level of customer service to all Vertiv customers ordering products from Great Lakes.

Functional Expertise
Definition:
The core duty of the individual that demonstrates and effectively applies depth and breadth of knowledge and skill in a technical or functional area in observable and measurable terms.

  • Reviews purchase orders all Vertiv product orders within the required turnaround time of not exceeding 24 hours.
  • Reviews CPQ quote to ensure accuracy of order versus submitted PO.
  • Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
  • Generate proforma invoice and Order Acknowledgement as requested.
  • Processes Return Materials Authorization in a prompt manner to avoid unnecessary credit hold to customers.
  • Performs any reporting activity or task assigned by immediate supervisor as needed, or in fulfillment of and in relation to essential functions.
  • Performs milestone billing on Project Orders based on assigned Global Strategic account.
  • Ensures Order-to-Cash processes are completed efficiently.

Required/ Minimum Qualifications

  • Bachelor's Degree of any 4-year course
  • 3-5 years of Customer Service or Order Entry Experience
  • Customer Focus
  • Action Oriented
  • High Attention to Detail

Time Travel Needed

  • None

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS:
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES **

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Think Big and Execute
  • Act With Urgency
  • Own It
  • Drive Continuous Improvement
  • Promote Transparent and Open Communication
  • Learn and Seek Out Development
  • Foster a Customer-First Mindset
  • Lead by Example

About The Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

This advertiser has chosen not to accept applicants from your region.

Sales Operations

Mandaluyong, National Capital Region ₱40000 - ₱60000 Y Vertiv

Posted today

Job Viewed

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Job Description

Job Description
Join a High-Performance Culture That Drives Innovation and Excellence

At
Vertiv
, we don't just hire talent—

we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in
critical digital infrastructure
, we are scaling up to meet the demands of
AI, data centers, and next-gen technology
—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

  • High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
  • Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
  • Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
  • A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Summary
Our company is searching for experienced candidates for the position of Sales Operations & Support Coordinator II. Reporting to the Manager, Inside Sales (AI Business Development), this position will present an excellent opportunity and will involve working closely with sales.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

  • This position is responsible for enhancing the customer experience and relationships and provide Sales support by overseeing Inside Sales functions such as but not limited to, managing mailbox, providing status update on the opportunity, actively reaching out to RSM/LVO for possible service renewals, responding to customer inquiries on parts availability and pricing and creation of quotes in CPQ.
  • The associate must maintain balance between corporate policy/procedures and customers' needs. It includes providing an exceptional level of customer service.

Required/ Minimum Qualifications

  • 3-year experience in Customer Service
  • 2-year experience with Vertiv Customer service environment

Additional / Preferred Qualifications

  • Efficiently organize and manage multiple priorities.
  • Possess computer proficiency including familiarity with Microsoft Word and Excel.
  • Display a proactive flexible approach to working within a team environment.
  • Previous experience in an Electrical Contracting / Engineering/ Estimating background environment though preferable but not essential.

Physical & Environmental Requirements

  • Excellent attention to detail and accuracy.
  • Logical and Methodical approach to role.
  • Excellent time management and organization skills.
  • Able to work under pressure, prioritizing workload to meet tight deadlines.
  • Be able to work independently and as part of a team.

Time Travel Needed

  • None

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS:
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES **

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Think Big and Execute
  • Act With Urgency
  • Own It
  • Drive Continuous Improvement
  • Promote Transparent and Open Communication
  • Learn and Seek Out Development
  • Foster a Customer-First Mindset
  • Lead by Example

About The Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

This advertiser has chosen not to accept applicants from your region.

Sales Operations

Taguig, National Capital Region ₱300000 - ₱600000 Y J-K International Language Center

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Job Description

Client Profile:

A medical technology company that was established year 2014 in the Philippines that creates and produce technologies that can helps hospitals to extend lives and restore human health.

Position: Sales Specialist

Industry: Medical Tech Company

Location: BGC, Taguig City

Salary: negotiable depending on years of working experience

Schedule: Monday- Friday

Work Set up: Work on site

Benefits:

Government mandated Benefits

HMO

13th month pay

Sick leave

Vacation leave

Commission/ incentives

Other will be discuss upon job offer

Job Requirements:

Bachelors degree in Business Administration, medical or any related field.

With at least 2-3 years of work experiences in Sales.

With experience working in medical technologies, Pharmaceutical or related.

Knowledgeable with medical products or medical equipment.

Amenable to work in Taguig

Job Responsibilities:

Handle negotiations, prepare sales contracts, and finalize transactions.

Generating new business opportunities through cold calls, referrals, or marketing-provided lead

Negotiate contracts and pricing terms, and ultimately close deals to meet or exceed sales quotas.

Building and maintaining strong, long-lasting relationships with both new and existing customers to foster loyalty.

and other Sales task assigned

Recruitment Process: FACE TO FACE

Initial interview

Final interview

JOB OFFER

Job Type: Full-time

Pay: Php20, Php50,000.00 per month

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

Sales Operations

₱60000 - ₱80000 Y 1840 & Company

Posted today

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Job Description

We are seeking a dynamic and organized individual to serve as both Sales Development Representative (SDR) and Executive Assistant to our leadership team, reporting directly to upper management. This unique hybrid role combines business development activities with high-level administrative support, making it ideal for someone who thrives in a fast-paced environment and wants exposure to all aspects of the industry and company

Key Responsibilities:

  • Sales Development (60%)
  • Lead Generation & Qualification:
    Research and identify potential clients in food & beverage, retail, and consumer goods industries
  • Inbound Lead Management:
    Respond promptly to website inquiries, email leads, and phone calls with enthusiasm and professionalism
  • Outbound Prospecting:
    Execute email campaigns, cold calls, and LinkedIn outreach to generate new business opportunities
  • Phone Communication:
    Confidently answer questions about our services, pricing, and capabilities during inbound and outbound calls
  • Email Correspondence:
    Manage and respond to all sales-related emails with detailed, helpful information
  • Pipeline Management:
    Maintain accurate records in CRM system, track lead progression, and provide regular sales activity reports
  • Market Research:
    Stay informed about coconut industry trends, competitor activities, and potential partnership opportunities
  • Event Support:
    Assist with trade show preparation, lead follow-up, and industry networking events

  • Executive Assistant Duties (40%)

  • Calendar Management: Coordinate complex schedules for leadership team, including client meetings, vendor calls, and strategic planning sessions
  • Travel Coordination:
    Arrange domestic and international travel, including flights,
  • accommodations and detailed itineraries
  • Meeting Support:
    Prepare agendas, take meeting minutes, and manage follow-up action items
  • Document Management:
    Create presentations, proposals, and reports using various software platforms
  • Communication Hub:
    Screen calls, manage email correspondence, and serve as first point of contact for key stakeholders
  • Project Coordination:
    Support special projects and initiatives as directed by leadership team

Required Qualifications:

  • Bachelor's degree or equivalent work experience
  • 2+ years of experience in sales, business development, or executive support roles
  • Must be available to work United States Pacific Time Zone hours
  • Exceptional phone presence with a naturally bubbly, enthusiastic, and personable communication style omfort level making frequent phone calls and engaging with prospects/clients in a warm, professional manner.
  • Proficiency in CRM platforms (Salesforce, HubSpot, or similar)
  • Advanced skills in Microsoft Office Suite and Google Workspace
  • Strong written and verbal communication skills with ability to represent the company positively
  • Excellent organizational abilities with keen attention to detail
  • Ability telf-motivated with ability to work independently and manage multiple priorities
  • High energy personality that translates well over phone and email interactions

Preferred Qualifications:

  • Experience in food & beverage, consumer goods, or branding industries
  • Previous experience supporting C-level executives
  • Familiarity with sales automation tools and prospecting software
  • Experience with social media marketing and content creation

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit  to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal

This advertiser has chosen not to accept applicants from your region.

Sales Operations

₱40000 - ₱60000 Y 1840&Company

Posted today

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Job Description

We are seeking a dynamic and organized individual to serve as both Sales Development Representative (SDR) and Executive Assistant to our leadership team, reporting directly to upper management. This unique hybrid role combines business development activities with high-level administrative support, making it ideal for someone who thrives in a fast-paced environment and wants exposure to all aspects of the industry and company

Key Responsibilities:
  • Sales Development (60%)
  • Lead Generation & Qualification: Research and identify potential clients in food & beverage, retail, and consumer goods industries.
  • Inbound Lead Management: Respond promptly to website inquiries, email leads, and phone calls with enthusiasm and professionalism
  • Outbound Prospecting: Execute email campaigns, cold calls, and LinkedIn outreach to generate new business opportunities
  • Phone Communication: Confidently answer questions about our services, pricing, and capabilities during inbound and outbound calls
  • Email Correspondence: Manage and respond to all sales-related emails with detailed, helpful information
  • Pipeline Management: Maintain accurate records in CRM system, track lead progression, and provide regular sales activity reports
  • Market Research: Stay informed about coconut industry trends, competitor activities, and potential partnership opportunities
  • Event Support: Assist with trade show preparation, lead follow-up, and industry networking events

  • Executive Assistant Duties (40%)

  • Calendar Management: Coordinate complex schedules for leadership team, including client meetings, vendor calls, and strategic planning sessions
  • Travel Coordination: Arrange domestic and international travel, including flights,
  • accommodations and detailed itineraries
  • Meeting Support: Prepare agendas, take meeting minutes, and manage follow-up action items
  • Document Management: Create presentations, proposals, and reports using various software platforms
  • Communication Hub: Screen calls, manage email correspondence, and serve as first point of contact for key stakeholders
  • Project Coordination: Support special projects and initiatives as directed by leadership team
Required Qualifications:
  • Bachelor's degree or equivalent work experience
  • 2+ years of experience in sales, business development, or executive support roles
  • Must be available to work United States Pacific Time Zone hours
  • Exceptional phone presence with a naturally bubbly, enthusiastic, and personable communication style omfort level making frequent phone calls and engaging with prospects/clients in a warm, professional manner
  • Proficiency in CRM platforms (Salesforce, HubSpot, or similar)
  • Advanced skills in Microsoft Office Suite and Google Workspace
  • Strong written and verbal communication skills with ability to represent the company positively
  • Excellent organizational abilities with keen attention to detail
  • Ability telf-motivated with ability to work independently and manage multiple priorities
  • High energy personality that translates well over phone and email interactions
Preferred Qualifications:
  • Experience in food & beverage, consumer goods, or branding industries
  • Previous experience supporting C-level executives
  • Familiarity with sales automation tools and prospecting software
  • Experience with social media marketing and content creation

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal

This advertiser has chosen not to accept applicants from your region.
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Sales Operations

Pasig City, National Capital Region ₱80000 - ₱120000 Y Juanlife

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Job Description

WHAT'S IN IT FOR YOU:

  • Full-time Work From Home set-up (project-based for 3 months, with possible extension)
  • Inclusive of government-mandated benefits
  • Work-life balance
  • Opportunity to grow your professional network
  • Direct impact on the company's sales and business development

RESPONSIBILITIES AND DUTIES:

● Manages the client database and CRM system

● Handle product activation, sales recording, and sales/remittance reports.

● Organize and safeguard sales-related documents (contracts, proposals, business files).

● Coordinate and process claims (requirements gathering, validation, RFP, and receipts).

● Provide technical assistance on policyholder corrections and digital product transfers.

● Build and maintain strong relationships with insurance company partners.

● Perform other related tasks as assigned.

REQUIREMENTS:

  • Open to undergraduates with at least 2 years of relevant work experience.
  • Must be adept in MS Excel and has intermediate knowledge in MS Word and MS Powerpoint
  • Intermediate proficiency level in both English and Tagalog oral and written communication
  • Proven experience in reports and analytics
  • Detail-oriented, adaptable, and a team player.
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Sales Operations

Mandaluyong, National Capital Region ₱1200000 - ₱2400000 Y Vertiv

Posted today

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Job Description

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv , we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

  • High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact . Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
  • Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership . Our leaders engage and drive with collaboration, innovation, and customer-centric thinking , setting the foundation for an action-focused culture .
  • Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects , you'll have the opportunity to expand your expertise and grow your career .
  • A Place for Everyone: Our commitment to inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

POSITION SUMMARY:

This position is responsible for enhancing the customer experience and relationships and provide Sales support by overseeing significant sales order volume (~50M) with resellers, national VAR's, direct end-users, and OEM accounts focused on E&I orders. The coordinator must maintain balance between corporate policy/procedures and customers' needs. It includes providing an exceptional level of customer service to all Vertiv Sales Representatives and Factory Direct Offices (FDOs).

JOB RESPONSIBILITIES:

  • Process all standard E&I orders from regional assignments.
  • Processes after-invoice adjustments in a prompt manner to avoid unnecessary credit hold to customers.
  • Processes Return Material Authorization in a prompt manner to avoid unnecessary credit hold to customers.
  • Understands Bill of Materials and processes standard Configuration and auto-config on all product lines.
  • Verifies completeness of orders by checking customer purchase order details, i.e. addresses, prices, quantities, part numbers, descriptions, etc.
  • Handles specialized queries from customers.
  • Investigates orders and provide solutions on AR-related disputes.
  • Ensures Order-to-Cash processes are completed efficiently.
  • Identifies customer needs through communication and probing.
  • Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
  • Assists customers in handling, servicing, follow-up, communication, and closure of issues.
  • Completes workload on time. Monitors if transactions are processed in a timely manner.
  • Implements error-proofing method to ensure all transactions done are accurately.
  • Participates in conferences calls, meetings and discussions with customers.
  • Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
  • Coordinates with other teams/support to complete the request of customers.
  • Monitors team service level and assists in workload distribution.
  • Conducts team/functional/business overview presentations during counterpart visits as required by team lead/supervisor.
  • Handles specialized queries from customers.
  • Investigates orders and provide solutions on AR-related disputes.
  • Assists colleagues in answering general escalations from customers.
  • Reviews Alice reports to monitor sales order progress, backlog, identify order delays, shipment holds, and contract and credit holds, and take necessary steps to notify customers.
  • Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers.
  • Plans, executes, and manages own workload and projects in cooperation with line leaders.
  • Assists in leading team meetings, huddles, and information cascades. Communicates with the team on best practices, lessons learned, process and product updates during team huddles/meetings.
  • Manages team common mailboxes and delegates tasks to colleagues.
  • Gathers data, analyses trend, generates and submits reports to line leaders with recommendations.
  • Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information, and respond to queries/requests coming from different levels.
    Responds to all order inquiries from Management, Manufacturing, Traffic, Material.

JOB QUALIFICATIONS:

  • Bachelor's Degree of any 4-year course
  • 2-3 years' experience in Customer Service
  • 2-3 years' experience with Vertiv Customer service environment
  • Customer Focus
  • Action Oriente
  • High Attention to Detail
  • Good communication Skills
    Able to prioritize and operate proactively.

he successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

  • Customer Focus
  • Operational Excellence
  • High-Performance Culture
  • Innovation
  • Financial Strength

OUR BEHAVIORS

  • Think Big and Execute
  • Act With Urgency
  • Own It
  • Drive Continuous Improvement
  • Promote Transparent and Open Communication
  • Learn and Seek Out Development
  • Foster a Customer-First Mindset
  • Lead by Example
This advertiser has chosen not to accept applicants from your region.

Sales Operations Manager

Taguig, National Capital Region ₱1500000 - ₱2500000 Y NYGC Services, Inc.

Posted today

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Job Description

The Senior Operations Manager is responsible in managing resource management team and the clients they support. This person will take full ownership on supervising, managing and motivating this team.

Job duties:

  • Leading a team of resource management executives and sales coordination team.
  • Provide guidance to ensure that activities align with the organization's overall goals and objectives.
  • Monitor the performance in handling recruitment, employee relations, training, and compliance.
  • Collaborate with the HR Manager to develop, review, and update HR policies and procedures.
  • Ensure the HR department has adequate resources, including budget and manpower, to carry out its functions effectively.
  • Guide the team in providing tailored sales solutions, coaching, and advice to business unit leaders.
  • Monitor the effectiveness of initiatives like change management, employee engagement, MSA documents, SOW, Contract documents and workforce planning.
  • Ensure the team collaborates effectively with other teams (e.g., recruitment, learning and development) to meet business unit needs.
  • Design and implement initiatives that foster a positive work culture and improve organizational performance.
  • Monitor all client meetings effectively.
  • Assist the team in maintaining relationships with senior leaders at clients, understanding their needs, and aligning recruitment support with these needs.
  • Collaborate on budgeting processes, providing oversight to ensure adherence to financial plans.
  • Responsible for monitoring compliance deadlines to ensure that all business permits and licenses are renewed on time, preventing costly penalties.
  • Advising the team on compliance risks, ensuring that they are aware of potential regulatory issues and providing strategies to mitigate them effectively
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