310 Rn Pcu jobs in the Philippines

We are seeking a detail-oriented and empathetic
Patient Care & Consultation Coordinator
to support our mental health practice. This role involves handling patient pre-consultations, managing follow-ups, coordinating schedules (with a focus on international patients), and maintaining strong communication throughout the patient journey. The ideal candidate is highly organized, proactive, and skilled at building trust with patients while ensuring smooth operational flow.

Key Responsibilities

• Conduct pre-consultations and assist patients in understanding the intake process.
• Manage scheduling and appointment coordination, including for international patients across time zones.
• Perform patient outreach via phone calls, email, and follow-ups to ensure engagement and satisfaction.
• Fill out and process patient paperwork accurately and promptly.
• Follow up with warm leads to increase patient conversion and retention.
• Collaborate with providers and team members to support efficient clinic operations.

Requirements
*Qualifications & Preferences *

• Excellent communication skills with a clear, neutral speaking voice (no heavy accent).
• Prior experience in billing (preferred).
• Background in mental health services or practices (highly preferred).
• Sales and social media management experience (huge plus).
• Strong organizational skills with attention to detail.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

*Tools & Systems Used *

• CRM: GoHighLevel
• EMR: Valant
• Phone/Scheduling: Weave

JOB PURPOSE:

The position is responsible for delivering the highest quality of care to VIP Members and/or regular members and efficient execution of service recovery, as may be necessary.

DUTIES AND RESPONSIBILITIES:

• Carries out best-in-class assistance to VIP members and/or specially endorsed members availing of In-patient or Out-patient HMO services
• Executes seamless service recovery for Members/Clients who have major service complaints
• Ensures availability of LOA and confirms schedule of availment with providers and members
• Liaise with doctors, nurses and hospital staff when needed
• Upholds expertise in delivering VIP assistance and service recovery according to CX's protocols
• Recommends service solutions to further elevate the company's service level that may eventually impact on PhilCare's business objectives and goals
• Monthly submission of performance/ availment with handled members/ accounts
• To take any other responsibilities or tasks that are within the employee's skills and abilities whenever reasonably instructed

QUALIFICATIONS:

• University degree graduate of any Medical allied, preferably BS Nursing
• At least 3 years of related work experience
• With good Customer Service, Customer Focus, Phone Skills, Listening, Verbal Communication, Data Entry Skills, Product Knowledge, Job Knowledge, Objectivity, Dependability, and can do Multi-tasking
• Familiar with HR principles, practices and Timekeeping procedures
• Knowledge of MS Office Applications

Working Environment: Field and Office-based

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Life insurance

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• What's your expected monthly salary?

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person

Duties and Responsibilities:

• Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.
• Shall help and guide the patient through the health care system and works to overcome obstacles that are in the way of the patient receiving the care and treatment they require.
• Identify appropriate and credible resources responsive to patient needs (whether clinical or non-clinical).
• Educate patients and families on the multidisciplinary nature of care treatment, the roles of the team members and what to expect from the health care system. Refer to clinical staff to answer questions about clinical information,treatment choices and potential outcomes.
• Empower patients to communicate their preferences and priorities for treatment to their health care team; facilitate shared decision making in the patient's health care.
• Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
• Encourage patients to communicate their preferences and priorities for treatment to their health care team.
• Shall work with different groups as well as health care teams and resource providers.
• Build professional relationships with the health care team by learning about the role of each team members and to facilitate patient healthcare.
• Shall maintain high sense of confidentiality especially with the patient's information.
• Follow up with patients to support adherence to agreed-upon treatment plan through continued non-clinical barrier assessment and referrals to supportive resources in collaboration with the clinical team. Contribute to patient navigation program development, implementation and evaluation.
• Help patients optimize time with their doctors and treatment team(e.g.prioritize questions, clarify information with treatment team).
• Encourage active communication between patients/ families and health care providers to optimize outcomes.

Minimum Qualifications:

• Candidate must be a Graduate of a Bachelor's Degree course in customer service related (BS Hotel, Restaurant and Management, etc.)
• With at least experience in the customer service related field and excellent Customer Service Skills
• Excellent communication skills
• Employs active listening and is attentive to details
• Computer literate in Windows-based applications
• Basic understanding of medical terminologies, hospital operations, and payment processing is an advantage.
• Willing to work in shifting schedule
• Willing to work on-site in Bonifacio Global City, Taguig.

You will have experience of:

• Experience in a data processing/entry/analysis role

• Experience working accurately with large volumes of data

• Experience of working with multiple systems Microsoft packages specifically with Excel

You will: As part of InHealth, it is a privilege to work in a company that is so focused on making healthcare better, and we expect that anyone who works here will have a set of qualities that align with our corporate ethos, namely:

• Committed to making healthcare better for all

• Have very high standards

• Seeks to improve themselves and everything they do

Job description Patient Care Administrator

• Be honest and open

• Works collaboratively and cooperatively with others

• Confident and assured, but not arrogant

• Respectful of others' views

• Be flexible in your working patterns to fulfil requirements and be willing to adjust these at short notice to accommodate unexpected changes

• Be honest and full to the brim with integrity

• Not be afraid to offer your opinion – we love hearing new ideas

• Comply with all local and InHealth policies, procedures, and guidelines

• Comply with the requirements of the Data Protection Act

• Have responsibility for the health, safety and welfare of self and others and to always comply with the requirements of health and safety regulations.

• Undertake other duties that may be required from time to time and that are consistent with the responsibilities of the grade

• Provide satisfactory clearance of suitability from the National Bureau of Investigations

•This job description reflects the need to cultivate the service. It will evolve with the continuing expansion of the service and will be reviewed through mutual agreement between the post holder and the line manager

• To be successful in position, you'll be able to communicate with members of the public from a variety of different backgrounds and be able to rely on your organisation skills to meet the requirements of our patients

• You'll be flexible and able to work in our weekly working shift pattern as required
• Empathetic and cares about people

• Exceptional communicational skills both written and verbal

• Conscientious

• Confident when faced with challenging/emotional situation

• Ability to accept and act on constructive feedback

WHO WE ARE

Asiatel Outsourcing, a trusted outsourcing partner in the Philippines since 2006, specializes in Employer of Record (EOR) solutions, remote staffing, and shared services. With over 15 years of experience, we support global businesses in areas such as sales, customer service, IT, and healthcare.

WHY JOIN US?

We're expanding our Healthcare Team and looking for a passionate Patient Care Specialist for our Local Tagalog HMO Account. If you're a medical-allied graduate eager to provide compassionate care and excellent service, this role is for you.

JOB QUALIFICATIONS

• Must be a graduate of a four-year medical-allied course (non-negotiable)
• Open to fresh graduates with hospital internship experience
• Familiarity with medical terminology (diseases, diagnostic tests, procedures, admissible cases, etc.)
• Experience in BPO handling healthcare/HMO accounts is a plus
• Proficient in Tagalog and English (written & spoken)
• Knowledge in HMO processing/approvals and hospital admissions is an advantage
• Willing to work onsite in Ortigas Center, Pasig

KEY RESPONSIBILITIES

• Assist members via inbound/outbound calls and emails regarding HMO benefits, coverage, and approvals (Inpatient & Outpatient)
• Process and validate requests, ensuring accurate documentation and compliance
• Coordinate with hospitals/providers to verify cases and support admissions
• Maintain professionalism while delivering high-quality customer service in Tagalog and English
• Collaborate with the team and support continuous process improvement

I. Job Summary

The HMO Assistant provides clerical and administrative support in processing insurance documents, verifying coverage, maintaining patient records, and preparing reports to support the HMO Coordinator. In addition, the HMO Assistant also performs Patient Care Coordinator functions by addressing patient inquiries and concerns through the clinic's official communication channels such as Facebook pages.

II. Primary Duties and Responsibilities:

1. Patient and Insurance Coordination

• Assist in verifying basic HMO coverage and eligibility.
• Help patients with forms, pre-authorization requests, and referrals.
• Coordinate with receptionist and patients for scheduling and insurance requirements.

2. Claims and Documentation Support

• Submit claims under Coordinator's supervision
• Monitor and follow up on claim status in the database.
• File and archive HMO-related paperwork.

3. Records Management

• Maintain accurate logs, spreadsheets, and patient records.
• Update insurance documents in the database/Google Sheets.
• Ensure records are properly organized for Coordinator's review.

4. Reporting & Admin Tasks

• Prepare draft daily and weekly reports for consolidation.
• Provide data entry support for HMO utilization and claims tracking.
• Assist billing department with insurance payment coordination.

5. Patient Care Coordinator Duties

• Serve as the first point of contact for patient inquiries and concerns received through official Facebook pages and other online communication channels.
• Answer questions regarding clinic services, HMO processes, appointment scheduling, and general concerns.
• Escalate complex or sensitive issues to the HMO Coordinator or Asst. Sales Manager/Sales Manager or appropriate department.
• Ensure professional, timely, and customer-oriented responses in line with clinic policies.

6. Other Functions

• Support the HMO Coordinator in special projects or tasks.
• Perform clerical duties as may be assigned.

QUALIFICATIONS:

• Bachelor's Degree/College Graduate
• OPEN to Fresh Graduate
• Knowledge of HMO and insurance procedures
• Strong organizational and multitasking skills
• Excellent communication and customer service
• Attention to detail in documentation and claims tracking
• Familiarity with electronic medical records (EMR) and billing systems
• Willing to be assigned at VERA DENTAL CLINIC HEAD office located at G04 San Jose Building, Sta Rosa Laguna before ALL HOME Sta. Rosa.

Job Types: Permanent, Fresh graduate

Pay: Php15, Php16,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Free parking
• On-site parking
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person

WHO WE ARE

Asiatel Outsourcing, a trusted outsourcing partner in the Philippines since 2006, specializes in Employer of Record (EOR) solutions, remote staffing, and shared services. With over 15 years of experience, we support global businesses in areas such as sales, customer service, IT, and healthcare.

WHY JOIN US?

We're expanding our Healthcare Team and looking for a passionate Patient Care Specialist for our Local Tagalog HMO Account. If you're a medical-allied graduate eager to provide compassionate care and excellent service, this role is for you.

JOB QUALIFICATIONS

• Must be a graduate of a four-year medical-allied course (non-negotiable)
• Open to fresh graduates with hospital internship experience
• Familiarity with medical terminology (diseases, diagnostic tests, procedures, admissible cases, etc.)
• Experience in BPO handling healthcare/HMO accounts is a plus
• Proficient in Tagalog and English (written & spoken)
• Knowledge in HMO processing/approvals and hospital admissions is an advantage
• Willing to work onsite in Ortigas Center, Pasig

KEY RESPONSIBILITIES

• Assist members via inbound/outbound calls and emails regarding HMO benefits, coverage, and approvals (Inpatient & Outpatient)
• Process and validate requests, ensuring accurate documentation and compliance
• Coordinate with hospitals/providers to verify cases and support admissions
• Maintain professionalism while delivering high-quality customer service in Tagalog and English
• Collaborate with the team and support continuous process improvement

Job Types: Full-time, Permanent

Pay: Php18, Php20,000.00 per month

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training
• Pay raise
• Promotion to permanent employee

Education:

• Bachelor's (Required)

Experience:

• HMO: 1 year (Preferred)
• BPO/CallCenter: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Work Location: In person

Role:
Patient Care Coordinator

Location:
Remote (Philippines)

Company:
Satellite Teams

Shift
: PST (Pacific Standard Time)

Monthly Rate:
40,000.00

About Satellite Teams

Satellite Teams builds exceptional offshore teams for growing companies. We partner with businesses in the U.S. and other countries to deliver top-tier support staff who work as seamless extensions of their in-house teams.

We're currently looking for a
Patient Care Coordinator
to support one of our U.S.-based healthcare clients. This role is ideal for someone with strong organizational skills, excellent communication abilities, and a genuine passion for providing outstanding patient care.

Key Responsibilities

• Patient Communication:
• Answer incoming calls promptly and professionally.
• Make outbound calls to patients for appointment reminders, follow-ups, and rescheduling.
• Respond to patient text messages and emails with accurate and timely information.
• Return patient phone messages through the answering service to ensure all inquiries are addressed.
• Scheduling & Coordination:
• Schedule and reschedule patient appointments according to provider availability.
• Call patients who no-showed to reschedule and re-engage them.
• Manage the triage process by routing calls to the correct departments or staff.
• Assist in creating new patient referrals and coordinate with patients to complete scheduling.
• Administrative Support:
• Handle faxes: upload documents, reroute faxes to appropriate departments, and manage new patient documentation.
• Maintain and update patient records by mirroring data between Practice Fusion and AdvancedMD systems.
• Ensure confidentiality and accuracy of patient information in compliance with HIPAA guidelines.
• Operational Excellence:
• Multi-task across phone, email, and text communication while maintaining a high level of service.
• Follow up on pending authorizations, lab results, or documentation as directed by the provider or practice.
• Support the team with other administrative or patient-related tasks as needed.

Qualifications

• Proven experience in a healthcare, clinic, or medical office setting (patient coordination or similar role preferred).
• Excellent English communication skills (both written and verbal).
• Strong organizational and multi-tasking abilities in a fast-paced environment.
• Familiarity with EHR/EMR systems such as Practice Fusion and AdvancedMD (preferred but not required; training provided).
• Proficiency with office software, email systems, and document management.
• High attention to detail and accuracy when handling sensitive patient data.
• Ability to work U.S. business hours and coordinate with a remote team.

ON SITE/Night Shift/Fixed Salary

We seek individuals who prioritize self-awareness and engage in daily self-reflection, demonstrating a commitment to'integrity' in all aspects of their lives.

'bty DSO Management OPC'(Thinqbetter) is an administrative support office for dental offices based in the United States (U.S.). We work directly with U.S. dental offices that are associated with us. We are not just an outsourcing company; instead, we work directly with them in Muntinlupa City. We are looking for individuals who aspire to be better than yesterday and are committed to learning and growing every day.

We are seeking a highly competent and motivated Patient Care Specialist to join our team. The successful candidate will play a key role as an administrative support for dental offices based in the U.S.

Php 30, Php 35,000.00 per month inclusive night differential and allowances

(Frequent salary raise up to Php 40,000-70,000 upon performance/promotion)

• Bachelors degree
• Proficient in using Google Suite ( Gmail, Google Docs and Google sheets)
• Strong organizational skills with the ability to multitask and prioritize tasks effectively
• Attention to detail and accuracy in completing tasks
• Excellent communication skills both written and verbal in English
• Attention to detail and accuracy in completing tasks
• Familiarity with office management procedures and basic accounting principles is a plus
• Ability to maintain confidentiality and handle sensitive information with professionalism
• Prior experience in BPO is a plus.
• With good interpersonal skills, work attitude and moral character.
• Innovative, multi-tasking, ethical and has good interpersonal skills
• Willing to work beyond office hours and even during weekends and holidays.
• Amenable to work onsite in Muntinlupa City.
• Night Shift/On site

Administrative Support:

• Schedule appointments and manage the office calendar.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate personnel.
• Manage patient records and update information as needed.
• Verify insurance information and obtain necessary authorizations.
• Assist with general administrative tasks such as filing, data entry, and document preparation.
• Collaborate with other team members to ensure efficient office operations.

Billing and Coding:

• Prepare and submit insurance claims electronically or by paper.
• Review patient accounts for accuracy and completeness.
• Ensure proper coding of procedures and diagnoses.
• Investigate and resolve billing discrepancies or issues.
• Follow up on unpaid claims and appeals, if necessary.
• Maintain knowledge of current dental coding and billing regulations.
• Collect co-payments, deductibles, and outstanding balances from patients.
• Process payments and provide receipts.

Financial Transactions:

• Reconcile daily financial transactions and prepare reports for review.
• Coordinate with financial institutions for any banking-related tasks.

Patient Communication:

• Communicate with patients regarding billing inquiries and payment plans.
• Provide clear explanations of billing statements and insurance coverage.
• Address patient concerns and inquiries with professionalism and empathy.

Benefits

• Competitive salary package commensurate with work experience
• Comprehensive benefits package including health insurance
• Opportunities for professional development and career growth
• Supportive and inclusive work environment
• Dynamic and inclusive workplace culture

Please visit us @YouTube--->

Expected Start Date: As soon as possible

Job Type: Full-time/ Night Shift

Pay: Php30, Php35,000.00 per month

Benefits:

• Health insurance
• Paid training
• Pay raise

Schedule:

• 8 hour shift
• Monday to Friday
• Night shift/ On site
• Weekends

Supplemental Pay:

• 13th month salary

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

• Health insurance
• Paid training
• Pay raise

Education:

• Bachelor's (Preferred)

Experience:

• BPO: 1 year (Required)

Work Location: In person