13 Risk Management Analyst jobs in the Philippines

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _**

**Working Arrangement**

Hybrid

**_Information Risk Management Analyst _**

**The Opportunity**

As **Information Risk Management (IRM) Analyst **of GWAM Risk - Cybersecurity Operations, you will be responsible for performing risk assessment to which you will execute documented process workflows.

The **Information Risk Management (IRM) Analyst **has the accountability to:

- Execute documented process workflows to perform General Information Risk Management (IRM) services.
- Document processes and workflows and maintain/update the existing process documents.
- Contributes to drive efficiencies and enhancement opportunities to existing processes and techniques, using data analytics, automation and other process improvement techniques and ideas.
- Perform activities as assigned to GWAM Risk - Cybersecurity Operations.

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit
- You think big, with curiosity to discover ways to use your agile mindset and enable business outcomes
- You thrive in teams, and enjoy getting things done together
- You take ownership and build solutions, focusing on what matters
- You do what is right, work with integrity and speak up
- You share your humanity, helping us build a diverse and inclusive work environment for everyone

**We are looking for someone with**:

- Bachelor's degree in Computer Science, Information Technology or equivalent.
- Has at least 1 year experience in a corporate environment
- Must pass current job expectations and meet performance metrics (for internal applicant)
- Must not have any attendance issues and have not received any disciplinary action (for internal applicant)

**_Soft skills: _**
- Strong in data collection and analytical skills
- Strong focus and attention to detail in both normal and high-pressured situations
- Problem-solving skills with proven ability to exercise flexibility and judgement.
- Excellent communication skills (oral and written) to clearly communicate complex ideas
- Self-directed, resourceful, and able to work independently with mínimal to no supervision.
- Ability to learn, know and act upon what is important to Manulife and Verticals we support.

**_Technical skills: _**
- Strong PC skills, with high proficiency in using Microsoft Office, especially Excel (VBA/Macros).
- Experience in writing and executing SQL statements.
- Knowledge in computer networking concepts (e.g., Protocols, Network Security, DHCP, DNS)
- Hands-on experience as an IT Systems, Security or Risk Analyst is an asset.
- Nice to have tool specific knowledge: Service Now, JIRA, MS SharePoint

**On the job you will**:

- Research, collect and analyze qualitative data needed for risk assessment.
- Perform monitoring control and conduct risk assessments including, but not limited to Firewall, ZScaler Exemptions, VDI, Azure Portal Access, Software, Removable Access, and Network Security Group Requests.
- Ensure that all risk assessments are perform according to service level agreements and adhere to the team playbooks.
- Ensure that monthly reports and ad-hoc requests are responded and delivered according to SLA.
- Contribute and collaborate in building and improving tools.
- Work independently on assigned tasks while providing regular progress updates.
- Actively contribute to knowledge-sharing exercises.
- Contributes to the success of the team
- **People Leader Role: No _

**Our commitment to you**:

- Our mission: to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best. Every day.

**_This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice _.

**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and less invasive, and?solutions are personal?Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity?Learn more at Function:**
Finance
**Job Sub** **Function:**
Risk Management
**Job Category:**
Professional
**All Job Posting Locations:**
Paranaque, National Capital Region (Manila), Philippines
**Job Description:**
Assists with the administration of Risk Management processes.
Conduct processes for compliance with SOPs and SOx compliance with appropriate supervision by manager and senior director.
Execute financial transactions with direction and oversight by manager for expenses and premiums.
Conducts collection of data from other departments and external TPAs, brokers, and insurers and prepare submissions for the placement of property and casualty insurance programs.
Day to day handling of property and casualty claims working with legal department, occupational health, and insurers both in and outside the US.
Maintain claims and other data essential to the operations of $4B captive insurance company.
Assist manager and senior director in contract reviews and M&A Due Diligence
Assists in providing data for internal or external audits or regulatory examinations.
Understands and applies Johnson & Johnson's Credo and Leadership Imperatives in day-to-day interactions with team.
This job does not require any experience. This job is overtime eligible.

At **Citi** , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.
**Shape your Career with Citi**
Citi's **Human Resources (HR)** team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.
We're currently looking for a high caliber professional to join our team as **Assistant Vice President, Third Party Management Risk Analyst - Hybrid based in Manila, Philippines.** Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
+ Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
+ Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
Individuals in Operational Risk establish and manage operational risk policies, propose strategies, and governance processes designed to minimize losses from inadequate controls, fraud, and potential bankruptcy. This includes supervision over technology operational risk, cyber risk, and fraud risk. These individuals are also responsible for the development of tools and infrastructure that support fraud monitoring and prevention, using advanced analytical and statistical skills to identify policy gaps and recommend changes to current policies. This role is crucial to the company as it fortifies against potential operational risks, thereby protecting the company's financial stability and reputation, and contributing towards the overall business resilience and success.
**Responsibilities** :
+ Represent business leadership in Third-Party Risk Management activities coordination and facilitation.
+ Evaluate market conditions and provide insight into trends that could impact the business.
+ Advise on third-party risk assessments and reassessments.
+ Verify third-party compliance to required policies and controls.
+ Partner with operations and tech teams for on-site visits of third parties when necessary.
+ Maintain and update Exit Strategy Plans as required.
+ Address escalations of non-performance and contractual issues with third parties when necessary.
+ Monitor third-party performance and service level agreements.
+ Ensure proper execution and upload of third-party contracts in Contract Management System.
+ Review, prioritize, assess, and act on third-party risk management assessments results.
+ Facilitate remediation of issues or gaps identified during ongoing monitoring.
+ Define risk mitigation strategies based on business' risk appetite.
+ Strive for supplier optimization and efficiency.
+ Liaise with Third Party Utility for centrally conducted third-party risk management activities.
+ Assess risk when making business decisions.
+ Participate in the identification, measurement, monitoring, and reporting of risks.
+ Assist in the development and implementation of operational risk management protocols.
+ Engage in third-party risk management audits and product oversight reviews.
+ Design strategies to improve current processes and advocate for risk reduction strategies.
+ Support the development, execution, and analysis of reports.
+ Promote operational risk management best practices.
+ Is an enthusiastic and early adopter of change; takes ownership for helping others see a better future and stay positive during uncertainty.
+ Demonstrates and inspires curiosity in seeking new ways to overcome challenges; actively applies learning from failures.
+ Challenges self and others to seek out and communicate alternative views even when unpopular; welcomes diverse ideas to improve outcomes.
+ Acts as a change catalyst by identifying and helping others see where new ideas could benefit the organization.
+ Proactively seeks to understand and act in alignment with organizational decisions; helps others prioritize team and enterprise success over their own personal agenda
+ Focuses on highest-priority work aligned to business goals; helps others effectively manage competing priorities.
+ Proactively identifies opportunities to streamline work; creates process improvements that enhance efficiency for self and the team.
+ Takes personal accountability for escalating, identifying, and managing potential risk; implements controls that enhance the client experience and operational effectiveness.
+ Anticipates problems and proactively identifies solutions that address the root causes and result in meaningful improvements.
+ Sets high expectations and invests the necessary effort to deliver excellence and exceed performance goals.
+ Role-models and helps others to do the right thing for clients and Citi in all situations, even when difficult
+ Engages key stakeholders early and often and actively looks for opportunities to improve collaboration in achieving common goals.
+ Proactively seeks out opportunities to volunteer in Citi programs that support the community; advocates for solutions that meet the needs of Citi's clients and the community.
+ Enthusiastically promotes the unique needs and preferences of colleagues; makes active commitment to help colleagues achieve balance, well-being, and development.
+ Leverages varied networks to recruit diverse talent; advocates for colleagues with diverse skillsets, styles, and experiences to gain career opportunities.
+ Empathetically listens and understands others' positions before acting on issues; works to amplify voices that are minimized in the workplace
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of teams and create accountability with those who fail to maintain these standards
**Qualifications** :
+ 5-8 years of experience
+ Knowledge in risk management, particularly Resilience and Third-Party Risk Management.
+ Understanding of Third-Party Management policy and procedures.
+ Familiarity with risk governance structures and risk appetite parameters.
+ Ability to create, apply, and analyze MIS of reports.
+ Background in the implementation of third-party and resilience risk processes across various sectors and regions.
+ Experience in conducting comprehensive third-party and resilience risk management reviews.
+ Knowledge of relevant regulations and standards related to risk management, and ability to ensure compliance.
+ Adapt to work across a diverse organization, managing various sectors and regions.
+ Utilize strong analytical skills to interpret complex data and present it in a clear and understandable manner.
+ Identify and address potential risks, ensuring adherence to regulatory standards.
+ Communicate effectively with various stakeholders, providing counsel and collaborating on risk management strategies.
+ Utilize project management skills to oversee risk reviews and implement mitigation efforts.
+ Challenge established practices, showing adaptability and critical thinking in diverse organizational contexts.
+ Solve complex problems by identifying and addressing root causes leading to operational risk losses.
**Education** :
Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
**Take the next step in your career, apply for this role at Citi today**
_ Family Group:**
Risk Management
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**Job Family:**
Operational Risk
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**Time Type:**
Full time
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**Most Relevant Skills**
Analytical Thinking, Constructive Debate, Controls Design, Escalation Management, Issue Management, Operational Risk, Policy and Procedure, Policy and Regulation, Risk Controls and Monitors, Risk Identification and Assessment.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

We are seeking a detail-oriented **Information Risk Analyst** to join our Information Risk Management team. The successful candidate will assist in developing risk dashboards, support data governance and quality initiatives, and contribute to the evolution of our risk management framework.
**Position Responsibilities:**
+ Assist in the development and maintenance of risk dashboards to provide timely and accurate risk insights.
+ Support data governance and quality initiatives to ensure data integrity, consistency, and reliability.
+ Contribute to the analysis and assessment of framework change scenarios to evaluate potential impacts on risk management practices.
+ Collaborate in designing and implementing Power BI solutions to expand and enhance risk reporting capabilities.
+ Work with cross-functional teams to gather data requirements and ensure alignment with organizational objectives.
+ Maintain and update Excel models to support risk analysis and reporting tasks.
+ Provide analytical support and insights to help inform risk-related decision-making processes.
+ Stay updated on industry trends and best practices in information risk management and data analytics.
**Required Qualifications:**
+ **Minimum of 3 years of experience in a risk analysis or data analytics role within a corporate environment.**
+ **Expertise in controls, IT risk management, data analysis, metrics design/development and reporting for risk function, preferably in the financial services industry**
+ University Degree in Technology, Business, Risk Management, Auditing, or related field. A master's degree or relevant professional certification is a plus.
+ Proficiency in Microsoft Excel and Power BI, with the ability to develop complex reports and dashboards.
+ Strong analytical and critical thinking skills, with attention to detail and accuracy.
+ Familiarity with risk management concepts and data governance practices.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Description**
**Director - Global Servicing Operational Risk**
**#4th in Great Place to Work's Best Company To Work For 2025**
**#10th in Fortune Magazine's 2025 World's Most Admired Companies**
**#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers**
**Top GBS Employers for the Philippines (2025) by the Everest Group**
At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
The Global Risk & Compliance Organization is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. Global Risk & Compliance creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.
Colleagues within Global Risk & Compliance are passionate about our commitment to drive the Company's goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.
The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.
The objective of the ORM Governance team is to develop, oversee and strengthen the organization's ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.
The ORM Governance Organization is looking for a Director, Global Servicing Operational Risk to join a diverse team of high-performing individuals. Reporting directly to the VP, U.S. Consumer Services & Global Servicing Operational Risk, this role plays a critical part in assessing, monitoring, and challenging the first line's risk management practices in the Global Servicing Business Unit.
Global Servicing (GS) is responsible for the company's customer service, travel & lifestyle, credit & collections, and fraud operations teams that serve our consumer, banking, merchant, and commercial customers around the world.
The ideal candidate will partner closely with first-line stakeholders and enterprise risk functions to provide independent oversight and challenge, ensuring that risks across Global Servicing are identified and managed effectively.
**The Director, Global Servicing Operational Risk will:**
+ Assess and challenge first-line risk identification, assessment, and mitigation efforts (i.e., Risk & Control Self-Assessment) to ensure alignment with enterprise operational risk standards.
+ Analyze business processes and activities to identify potential risks, control gaps, and emerging risks, using a thorough understanding of operational risk management lifecycle activities.
+ Support the development and refinement of risk policies, standards, and procedures.
+ Assist in applying the enterprise risk management framework across Global Servicing.
+ Support Global Servicing in embedding risk management practices into daily operations and decision-making.
+ Track and analyze key risk indicators (KRIs), providing insights into risk trends and areas requiring attention.
+ Contribute to risk reporting efforts, preparing materials for senior management, risk committees, and regulatory engagements.
**Minimum Qualifications:**
+ 5-10 years of experience in operational risk management in a financial services firm, e.g. process governance, issues management, creating and/or maintaining risk & control self-assessment frameworks; including policies, guidelines, procedures and/or related functional responsibilities (Compliance, Audit, etc.)
+ People leadership experience and core leadership skills
+ Excellent communication and stakeholder management skills, with the ability to synthesize key messages
+ Strong analytical and critical thinking mindset with a proactive approach to problem-solving and decision-making, with an ability to analyze data, identify trends and evaluate risk scenarios effectively
+ Detail-oriented and proactive, with strong prioritization skills in a dynamic environment
+ High ethical standards and a commitment to integrity and accountability
**Preferred Qualifications:**
+ Bachelor's degree in finance, Business, Risk Management, or a related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
+ Knowledge of call center operations.
+ Proficiency in risk management tools, data analysis, and reporting systems.
+ Knowledge of first line business operations, products, and regulatory requirements pertaining to the operations and offerings of cards, payments services, lending, and deposits across consumer, small business, commercial, and corporate customer segments.
+ Experience in supporting transformation and change initiatives within an organization.
+ Experience in at least one of the following:
+ Providing identification of operational risks throughout business processes and systems or independently reviewing identification of risk.
+ Facilitating risk assessments or independently reviewing assessments and testing program outcomes to ensure regulatory and internal standards are met.
+ Leading or independently reviewing control monitoring, including identification of control improvements.
+ Identifying areas of heightened risk for intervention.
ORMCM
**Qualifications**
**Additional Details:**
+ Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig
+ Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)
+ Work From Home Requirements:
+ Must have at least 25 mbps internet connection plan / speed
+ Must have a private & quiet area to work at home
+ American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.
**Job:** Risk
**Primary Location:** Philippines-PHL-Taguig City
**Schedule** Full-time
**Tags** ORMCM
**Req ID:** 25011645

The Operational Risk Analytics Officer will provide support in the management of the Bank’s Operational Risk through the effective implementation of Loss Event Tracking, Key Risk Indicators (KRI) & Risk Analysis. Coordinates with concerned business units to provide guidance, capture and evaluate reported operational losses, risk events and issues.

**Job Requirements**:

- Graduate of any Business Related Course, a certification on any Operational Risk discipline is an advantage.
- 2 - 3 years working experience in audit and banking operations.
- Knowledge of audit, risk assessments and operational risk practices in financial services
- Knowledge of Operational Risk Management Framework
- Able to develop and maintain logical and mathematical calculations using MS Excel

**_What Information Security and Risk contributes to Cardinal Health_**
Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.
Information Security and Risk develops, implements, and enforces security controls to protect the organization's technology assets from intentional or inadvertent modification, disclosure or destruction. This job family develops system back-up and disaster recovery plans. Information Technology also conducts incident response, threat management, vulnerability scanning, virus management and intrusion detection and completes risk assessments.
**JOB TITLE** : Sr. Analyst - Vulnerability Management
Working together, we can make a difference in healthcare for our customers and communities. Your contributions, along with colleagues around the world, are helping make healthcare safer and more productive every day.
**Track/Level** : P2
**Job Family** : Information Security
**What Information Security contributes to Cardinal Health?**
+ We exist to ensure availability, integrity and confidentiality of healthcare infrastructure that safeguards the patient.
+ We promote a culture that protects information assets, manages risk and embeds security in people, process and technology
+ Defines solutions that balance information security requirements against business needs.
+ Investigates and resolves security incidents and recommends enhancements to improve security.
**What is expected of you in this role?**
+ Facilitates the coordination of remediation efforts, prioritizing remediation efforts based on risk.
+ Generate and communicate reporting around remediation efforts
+ Serves as vulnerability management analyst for assigned information systems and computer networks.
+ The individual in this position must be self-motivated and will have the opportunity to serve as a strong contributor in the analysis, coordination, and remediation of system vulnerabilities.
+ Analyzes vulnerabilities and characterizes risk to networks, operating systems, applications, databases, and other information system components.
+ Engages with stakeholders and system owners to facilitate vulnerability discovery through manual review and/or the use of vulnerability scanners.
**Required Qualifications**
+ Familiarity with Understanding of vulnerabilities and remediation techniques
+ Strong written and verbal communication skills with an ability to communicate technical details in a clear and understandable manner
+ Aptitude for data driven storytelling and their respective recommendations
**Preferred Qualifications**
Bachelor's degree in related field
Familiarity with vulnerability management tools (Rapid 7, Nessus, Qualys, etc.)
1+ years' experience in specific domains of information security
CompTIA Security + Certification
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (

**Job Description**
This position **Manager - Operational Risk & Resilience Oversight** role reports directly to the **Head of ORRO Governance & Risk Program Oversight** , with matrix reporting to the **Asia Regional Operational Risk Management team** . This position is part of the second line of defense - Independent Risk Management function and will support the first line of defense businesses to ensure that operational risk management tools are effectively used by the first line to identify, assess and monitor operational risks.
The position requires strong understanding of operational risk, risks and controls, and solid communication and influencing skills. This position will operate across multiple businesses, functions, and geographies, to promote and enhance awareness of risks and controls, and execution of operational risk program requirements.
**Key Responsibilities:**
+ Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities (risk and control assessments (RCSA), incidents and losses, EUCs) performed by business owners.
+ Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.
+ Evaluate and recommend new controls where gaps have been identified
+ Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that Issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines
+ Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue, and propose action plans.
**Required Qualifications:**
+ **Minimum of three (3) years in operational risk management or related fields such as audit or compliance, focusing on third-party risk management**
+ ?Strong understanding of operational processes, risks, and controls.
+ Broad knowledge of financial services and insurance business, along with related products.
+ Experience with independent control design assessment and evaluating operating effectiveness.
**Preferred Qualifications:**
+ Strong professional skepticism and detail orientation with excellent analytical and critical thinking skills.
+ Ability to quickly understand business processes and their risk implications, analyze complex situations, and make valuable and practical recommendations.
+ Results-oriented with a focus on quality, delivering value, and strong attention to detail.
+ Ability to balance priorities and meet deadlines.
+ Solid written and oral communication skills.
+ Strong influencing skills to build effective relationships within and across divisions.
+ High proficiency in MS Office Products and data analytics tools is a plus.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido

**Job Description**
This position **Manager - Operational Risk & Resilience Oversight** role reports directly to the **Head of ORRO Governance & Risk Program Oversight** , with matrix reporting to the **Asia Regional Operational Risk Management team** . This position is part of the second line of defense - Independent Risk Management function and will support the first line of defense businesses to ensure that operational risk management tools are effectively used by the first line to identify, assess and monitor operational risks.
The position requires strong understanding of operational risk, risks and controls, and solid communication and influencing skills. This position will operate across multiple businesses, functions, and geographies, to promote and enhance awareness of risks and controls, and execution of operational risk program requirements.
**Key Responsibilities:**
+ Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities (risk and control assessments (RCSA), incidents and losses, EUCs) performed by business owners.
+ Evaluate and identify non-compliance with standard requirements and escalate to direct managers timely.
+ Evaluate and recommend new controls where gaps have been identified
+ Review and assess incidents and operational loss events, perform root cause analysis and ensure that management logs them timely and that Issues and corrective actions plans (CAPs) are developed and implemented within the given deadlines
+ Perform thematic reviews across businesses and/or segments and raise potential enterprise level problem or issue, and propose action plans.
**Required Qualifications:**
+ **Minimum of three (3) years in operational risk management or related fields such as audit or compliance, focusing on third-party risk management**
+ ?Strong understanding of operational processes, risks, and controls.
+ Broad knowledge of financial services and insurance business, along with related products.
+ Experience with independent control design assessment and evaluating operating effectiveness.
**Preferred Qualifications:**
+ Strong professional skepticism and detail orientation with excellent analytical and critical thinking skills.
+ Ability to quickly understand business processes and their risk implications, analyze complex situations, and make valuable and practical recommendations.
+ Results-oriented with a focus on quality, delivering value, and strong attention to detail.
+ Ability to balance priorities and meet deadlines.
+ Solid written and oral communication skills.
+ Strong influencing skills to build effective relationships within and across divisions.
+ High proficiency in MS Office Products and data analytics tools is a plus.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Modalidades de Trabajo**
Híbrido