Limited slots - Retail Account - Makati
Posted today
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Job Description
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Paid leaves, OT & holiday pay < r>• Free Coffee and Biscuits at the office < r>• Government-mandated benefits & 13th-month pay < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Franchise Manager (with Retail Cosmetic exp)
Posted today
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Job Description
br>1. Develop and implement strategies to enhance franchise performance.
2. Collaborate with franchisees to ensure brand consistency and adherence to standards.
3. Monitor financial performance and implement improvements to achieve business goals.
4. Developing and executing strategies to increase franchise profitability.
5. Monitoring and analyzing franchise performance metrics.
6. Providing guidance and support to franchisees on operational issues.
7. Implementing marketing initiatives to enhance brand visibility.
8. Ensuring consistent implementation of brand standards across all franchises.
9. Participate in the brand planning process for the brand and own key sections of the plan
10. Manage components of co-promote alliance and work directly with counterparts
11. Lead a portfolio of new product commercialization and graphics projects through the new product development process from Define to Post-launch
12. Manage cross-functional teams, which may include Research & Development, Marketing, Sales, Packaging, Operations, Purchasing, Regulatory, Finance, and Planning
13. Develop an in-depth understanding of assigned franchise, associated technologies and supply chain to ensure sound decision making from project chartering, through design and development, resulting in market successful products and reliable, cost-effective supply
14. Participate in the development and implementation of key customer focused strategies and tactics for the brand including personal and non-personal, HCP professional education, and pharmacy
15. Support the development of the brand speaker program initiative including building a speakers bureau, selecting locations, and assisting with managing of contracts and work closely with Sales Leadership on planning and execution
16. Manage A&P for key responsibilities associated with position
17. Lead and assist in preparing new product updates at Governance forums
18. Utilize solid communication skills to appropriately inform various levels of the organization and team members in a timely manner
19. Ensuring compliance with company policies and standards.
20. Developing and fostering positive relationships with franchisees.
21. Conducting regular performance assessments and implementing improvement plans
22. Collaborating with other departments to drive overall business success.
23. Handle Business Development Task including creating development plans and forecasting sales targets and growth projections, Identifying market opportunities through meetings, networking and other channels, Meeting existing and potential clients and building positive relationships.
24. Manage additional operational and administrative tasks as required under Cosmetigroup International Corporation, ensuring smooth and efficient business operations.
25. Undertake other assignments, including tasks related to business development, as directed to align with and support the company’s strategic objectives. < r>
26. Perform other duties that may be assigned from time to time to meet organizational needs and goals.
Qualifications:
● Bachelor's Degree in Business, Marketing, MBA, Management, Education, Finance, Accounting, Business/Administration, Economics, Science < r>● With at least 2-5 years proven experience in franchise management or a related field. < r>● Willing to work on-site in Makati City from Monday to Friday < r>● Excellent leadership and communication skills. < r>● Strong analytical and problem-solving abilities. < r>● Understanding of business operations and financial management. < r>● Ability to work collaboratively and build positive relationships.
No BPO experience - Retail Account - Up to 28k Pay
Posted 1 day ago
Job Viewed
Job Description
br>If you're a High School Graduate (old curriculum) and excited to work onsite, this opportunity is for you!
Your Key Responsibilities
• Respond to customer questions, concerns, and complaints promptly and professionally. < r>• Help customers with order placement, returns, and exchanges. < r>• Forward complex issues to the relevant departments when needed. < r>• Provide product recommendations tailored to customers' needs and preferences. < r>• Maintain accurate records of customer interactions, transactions, and feedback. < r>
Perks You'll Enjoy
• Competitive salary < r>• HMO on Day 1 < r>• One-day hiring process < r>• Flexible shifts: Day, Night, and Graveyard < r>• Voice and non-voice accounts available < r>
URGENTLY HIRING! APPLY TODAY AND GET HIRED IMMEDIATELY!
Client Care Agent - Retail account Specialist
Posted 1 day ago
Job Viewed
Job Description
br>Responsibilities:
• Manage retail inquiries, customer service requests, and order processing. < r>• Provide accurate information about products, pricing, and store policies. < r>• Process transactions, returns, and exchanges efficiently. < r>• Resolve customer concerns and escalate complex issues as needed. < r>• Meet performance targets for productivity, quality, and customer satisfaction. < r>• Maintain accurate records of customer interactions and transactions. < r>
Qualifications:
• High school diploma or equivalent required; a background in Retail Management, Business, or a related field is a plus. < r>• No prior retail experience necessary—we provide comprehensive training!
• Attention to detail and effective problem-solving abilities. < r>• Familiarity with retail systems and tools is a plus but not required. < r>• Ability to adapt to changing customer needs and work well independently or as part of a team. < r>
Our Awesome Benefits:
• Fix weekends Off < r>• Competitive Salary < r>• Monthly Commissions < r>• HMO with 2 FREE Dependents from Day 1 < r>• Free Coffee and Biscuits at the office < r>• Paid leaves, OT & holiday pay < r>• Government-mandated benefits & 13th-month pay < r>• Fast-Track Career Growth for top performers < r>• Life Insurance & Retirement Plan for qualified team members < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Retail - Customer Service Representative
Posted 1 day ago
Job Viewed
Job Description
br>What you'll be doing:
Handle inbound customer inquiries and requests via phone, email, and/or chat
Provide accurate and timely information to customers about products, services, and policies
Process customer orders, returns, and exchanges efficiently and effectively
Escalate complex issues to the appropriate team or department for resolution
Maintain detailed records of customer interactions and transactions
Contribute to a positive customer experience by demonstrating empathy, patience, and professionalism
Actively participate in training and development programs to continuously improve customer service skills
What we're looking for:
College graduate of any IT related course or under grad/SHS/HS grad (old curriculum) or TSR experience of atleast 6 mos, excellent comms and problem-solving skills.
Previous experience in a customer service or call centre role, preferably in the retail industry
Excellent communication and interpersonal skills, with the ability to effectively interact with customers from diverse backgrounds
Strong problem-solving and decision-making abilities, with a focus on providing quick and effective solutions
Proficient in using computer systems and various software applications
Flexible and adaptable, with the ability to work in a fast-paced environment
Commitment to delivering high-quality customer service and a genuine passion for helping others
No experience - Retail account
Posted 2 days ago
Job Viewed
Job Description
br>Responsibilities:
• Handle customer inquiries and transactions related to retail products or services < r>• Process customer orders accurately and efficiently < r>• Resolve customer issues and escalate complex issues as needed < r>• Meet performance targets for productivity, quality, and customer satisfaction < r>• Maintain accurate records of customer interactions and transactions < r>• Collaborate with team members and other stakeholders to improve customer service processes < r>
Qualifications:
• High school diploma or equivalent < r>• Good communication and interpersonal skills < r>• Excellent problem-solving and decision-making abilities < r>• Ability to thrive in a fast-paced and dynamic environment < r>
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Head of Retail Sales Distribution
Posted 3 days ago
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Job Description
LOCATION: Taguig br>SETUP: Day shift, Onsite
JOB DESCRIPTION:
We are looking for an accomplished and strategic Head of Retail Sales Distribution to lead and manage all retail channel strategies and operations across the Philippines. This high-impact role requires senior-level leadership and will be a key member of the Executive Committee, responsible for delivering revenue targets and brand growth across four major sales channels: consignments, outrights, digital sales, and retail stores.
The ideal candidate must have a strong background in retail sales distribution, experience in launching and managing concept stores in malls and other commercial spaces, and a proven record in leading cross-functional teams to drive sales performance and market expansion.
QUALIFICATIONS
- Bachelor's degree in Business, Marketing, Management, or a related field; MBA or equivalent postgraduate degree is preferred.
- Minimum of 12 years of experience in retail sales and distribution, with at least 5 years in a senior executive or director-level role.
- Strong expertise in managing multi-channel retail distribution, specifically: Consignment models, Outright sales, Digital/e-commerce sales, Physical retail store operations.
- Demonstrated success in launching and managing concept stores in malls or high-traffic retail zones.
- Proven leadership experience with exposure to executive-level decision-making and strategy execution.
- Strong analytical skills with the ability to interpret data and make commercially sound decisions.
- Excellent negotiation, stakeholder management, and interpersonal communication skills.
- Experience in consumer electronics, appliances, or lifestyle brands is a strong advantage.
- Must be willing to work onsite in Arca South, Taguig City.
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Branch Retail Supervisor
Posted 3 days ago
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Job Description
LOCATION: BGC, Taguig br>SETUP: Day shift, Onsite
JOB DESCRIPTION
The Operations Supervisor is responsible for overseeing the day-to-day operations of the store, ensuring compliance with company policies and brand standards, and managing the performance of store personnel. This role involves leading operational efforts, conducting audits, addressing operational issues, and ensuring that all operational functions are carried out efficiently and in line with company guidelines.
QUALIFICATIONS:
- Bachelors’ degree in Business Administration, Retail Management or related field. < r>- At least 3-5 years of supervisory experience in retail operations, with a proven track record of success in supervising store operations
- Strong leadership abilities
- Excellent communication skills, both in oral or in writing
- Analytical thinking skills
- Problem-solving skills
- Ability to manage multiple priorities and can work in a fast-paced retail environment
- Hardworking, dedicated, and a team player
- Willingness to travel regularly to visit store locations
Retail Product Engineer
Posted 3 days ago
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Job Description
br>Duties:
Product Design and Development
Leads the design and development of new products from concept to production.
Creates detailed product designs, prototypes, and comprehensive testing plans.
Collaborates with suppliers and manufacturing partners to ensure the feasibility and cost-effectiveness of product designs.
Applies Design for Manufacturability (DFM) and Design for Assembly (DFA) principles to ensure products are efficient to produce and assemble.
Market Research and Analysis
Conducts research and analysis to identify market trends, customer needs, and competitive products.
Incorporates findings into product development strategies to meet market demand and customer preferences.
Stays informed about industry trends, emerging technologies, and best practices in product engineering, incorporating new knowledge and skills into product development efforts.
Testing, Validation, and Quality Assurance
Leads product testing and validation activities, including prototype testing, performance testing, and regulatory compliance testing.
Analyzes testing results and implements design improvements to ensure product quality and cost efficiency.
Documents and maintains accurate records of product designs, specifications, and test results.
Ensures compliance with internal quality management systems and industry standards, maintaining a high level of product integrity.
Collaboration and Cross-functional Support
Works closely with cross-functional teams such as product management, design, and manufacturing to ensure alignment with product requirements and specifications.
Provides technical support to internal teams and external partners throughout the product development process.
Addresses engineering challenges and works collaboratively to find innovative solutions.
Customer and Client Support
Responds to customer and client queries regarding product returns, replacements, and refunds.
Provides timely and satisfactory feedback, ensuring customer concerns are addressed and resolved efficiently.
Continuous Improvement
Contributes to continuous improvement initiatives, identifying areas to streamline processes and enhance product quality.
Works on optimizing product performance and overall efficiency through data analysis and process improvements.
Ensure Technical Compliance and Quality of Products
Evaluates product specifications and performance to ensure compliance with both internal standards and regulatory requirements.
Collaborates with suppliers to ensure product quality, performance, and compliance standards are met.
Works with Learning & Development (L&D) teams to design and implement product training programs for internal teams.
Supports the R&D department in sourcing new materials and ensuring they meet the technical and quality standards necessary for new products.
Other Duties:
Performs other related duties that may be assigned from time to time.
Qualifications:
Bachelor’s Degree in Mechanical Engineering, Electrical Engineering, or a related field < r>With at least 1-3 years experience in vehicle and/or aircon maintenance, or in the similar technical role
Experience with product testing, validation, and regulatory compliance processes is an advantage
Strong problem-solving skills
Excellent communication and collaboration skills
Knowledge in manufacturing processes
Must be analytical and keen to details
Familiarity with regulatory standards and requirements
The incumbent is expected to report for work daily according to the schedule set by the employer, must be physically and mentally fit to perform the assigned tasks, must be willing to travel to do field work depending on the needs and occasion, may be requested to work overtime.
Office-based – 60% normal duties < r>Field-based –40%
Business Development Supervisor for Retail
Posted 3 days ago
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Job Description
br>Duties:
1. Sales Performance & Growth
Sales Target Achievement
New Client Acquisition Rate
Revenue Growth
2. Team Leadership & Development
Sales Agent Performance Improvement
Training Completion Rate
3. Client Retention & Relationship Management
Customer Retention Rate
Customer Satisfaction Score (CSAT)
4. Operational Efficiency
Timeliness of Reports Submission
Branch Sales Activity Compliance
5. Market Research & Competitive Intelligence
Competitor Benchmarking Reports
Market Trend Analysis Contributions
DUTIES & RESPONSIBILITIES:
Client Acquisition and Sales Growth
Researches and identifies potential clients, compiles lists of target companies for presentations.
Researches possible clients and prepares lists of target companies for presentations.
Takes charge in visiting new and prospective clients to introduce the company and its products
Strategic Planning and Implementation
Assists the Strategic Accounts Manager in developing and implementing strategic sales plans to solidify the company’s presence and expand its customer base. < r>Ensures the generation of sales from new accounts to achieve area and company targets.
Relationship Management & Team Leadership
Builds and maintains healthy, long-lasting customer relationships with both existing and new suppliers and clients.
Coordinates with assigned stores/branches.
Provides quality and effective leadership while maintaining professional relationships with all branch personnel.
Leads and guides Sales Agents 1 and 2 in their day-to-day sales activities.
Supervises the daily upkeep of the branch.
Product Knowledge
Maintains in-depth knowledge of the company’s products and services to effectively communicate benefits to clients. < r>Trains team members on product features and competitive advantages to enhance sales efforts.
Reporting & Database Managemen
Submits required reports on or before the deadline.
Encodes all calls and data into the program/system.
Market Research & Best Practices
Stays updated on new products in the market and competitor activities, and providing competitor information to the Strategic Accounts Manager.
Other Duties:
Performs other related duties that may be assigned from time to time
Qualifications:
Bachelor’s Degree in Business Administration, Marketing, or related field < r>At least 3 years of relevant work experience
Excellent organizational skills
Strong coaching and people-development skills
Energetic and motivating individual
Creative thinking
Ability in problem-solving and negotiation
Strong communication and people skills, adept at simplifying complex marketing ideas for client understanding
Detail-oriented with excellent time-management skills