5,120 Retail Team Lead jobs in the Philippines

Physical Stores Coordination and Management

SALES

• Ensures stores are able to hit targets
• Makes sure that all marketing promotions are deployed in offline stores

BEAUTY ADVISORS COORDINATOR

• Creates pin money scheme to motivate Beauty Advisors
• In charge of scheduling and mentoring beauty advisors
• Sets standards on grooming, personality, selling strategy

CUSTOMER SERVICE- Ensures BAs give the best customer service to clients

STORE PLANNING

• Coordinates with marketing team regarding collaterals needed for promotions
• Makes sure modules are in tip top shape all the time- Store Modules, Offsite event modules

RETAIL PARTNER COORDINATION

• Coordinates with Retailers regarding marketing activities
• Ensures good relationship with retail partners- attends all seminars/workshops
• Updates the head office team regarding new opportunities for offline stores

Administrative work – Head office

• In charge of the head office petty cash and other office management tasks

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Benefits:

• Health insurance

Work Location: In person

Expected Start Date: 09/15/2025

Job Summary:

The Retail Operations Lead will oversee the operations of existing retail stores while leading the strategic planning and execution of new store openings. This role requires strong leadership, operational expertise, and a sharp eye for business opportunities and retail development.

Key Responsibilities:

Store Operations & Management:

• Supervise and support the performance of existing stores to ensure operational excellence
• Develop and implement SOPs and best practices across all retail locations
• Monitor KPIs and drive initiatives to improve sales, customer satisfaction, and efficiency
• Conduct regular store visits and provide coaching to store managers and teams

Expansion & New Store Development:

• Identify and evaluate potential new store locations based on market research and business strategy
• Lead the end-to-end process of store expansion, from site selection and lease negotiation to fit-out and opening
• Collaborate with design, marketing, and operations teams to ensure successful store launches
• Establish timelines and budgets for new store projects and ensure execution within scope

Team Leadership & Cross-functional Collaboration:

• Coordinate with buying, marketing, and HR teams to align retail strategies with company goals
• Manage recruitment and training for new store teams
• Build a scalable infrastructure to support growth and maintain brand standards

Qualifications:

• At least 5 years of experience in retail operations or expansion management, preferably in a multi-store setup
• Strong track record in opening and managing retail locations
• Excellent leadership, organizational, and project management skills
• Analytical mindset with the ability to interpret sales data and market trends
• Strong communication and negotiation skills
• Passion for the pet industry and a deep understanding of customer experience

Job Type: Full-time

Pay: From Php30,000.00 per month

Application Question(s):

• How much is your current compensation?

Experience:

• Retail management: 1 year (Preferred)

Work Location: In person

1. Initial Service Design and Implementation (Establishment Phase):

• Function Design & Strategy Development: Develop and implement the service delivery function, identifying gaps, establishing strategic plans, and aligning service structures with customer objectives.
• Stakeholder Engagement: Act as the primary liaison with internal and external stakeholders, ensuring alignment and clear expectations throughout the setup process.
• Transition to Steady-State Operations: Oversee setup of service management processes, operational readiness, and transition planning.

2. Ongoing Service Management (Operational Phase):

• Service Management & Improvement: Oversee the day-to-day managed service operations and POS platform operations.
• Regularly review processes for efficiency and effectiveness, implementing improvements as required.
• Identifying needs.  Determining the need for updates and upgrades for the customer.
• SLA & Performance Management: Ensure SLA compliance, monitor service performance metrics, and make data-driven adjustments to maintain or improve service levels.  The SDM will monitor indicators to guarantee that systems, procedures, and methodologies are in place to support outstanding service delivery
• Financial Management: Manage budgets and expenses related to the service, ensuring financial objectives align with customer contracts and internal goals.
• Quality Assurance: Lead efforts to maintain high-quality service delivery by monitoring KPIs, managing risks, and implementing quality control measures.
• Customer Relationship Management: Serve as the escalation point and trusted advisor for the customer's leadership, driving satisfaction through proactive communication and responsive service adjustments.

3. DX Product Management

• Product Strategy and Vision: Define the product's direction, vision, and high-level strategy to align with company objectives.
• Roadmap Management: Create and maintain the product roadmap, outlining the planned features and development timeline.
• Cross-Functional Collaboration: Work closely with development, design, sales, and other teams to ensure successful development and launch.
• Manage the APSC Development team: Managing the Development/Support Team's activities on both Strategic and Administrative levels.

Agile Team Requirements

Functionally report into customer product owner and be embedded into customer squad at customer location (Philippines based) Previous experience in Agile Teams and working environments

Required Skills and Experience:

• Demonstrated experience in Service Delivery Management, specifically in retail POS systems.
• Demonstrated experience in Software Product Customization and Development for Retail.
• Strong background in project leadership, service design and implementation
• Excellent problem-solving and decision-making abilities
• Knowledge of IT infrastructure, cloud technologies, and familiarity with POS system operations for retail or convenience store environments.
• Proficiency in project and service management methodologies (e.g., PMP, ITIL, Agile).
• Excellent communication and stakeholder management skills, with a focus on aligning team goals with customer objectives.

Preferred Qualifications:

• Bachelor's degree in information technology, Business, or a related field.
• Experience working in an Agile Team Structure
• Certifications in PMP, ITIL, or Agile methodologies.
• Prior experience in managing POS systems for large-scale retail environments.
• Prior experience in convenience related software development and deployment will be considered favourably.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Kindly email your resume in a detailed Word format to

People Profilers Pte Ltd

• 20 Cecil Street, #08-09, Plus Building, Singapore
• EA Licence Number: 02C4944
• EA Registration Number: R
• EA Personnel: Franzizca Mah

We are seeking an experienced Team Lead for our Retail Account. The role involves managing a team of customer service representatives, ensuring performance targets are met, and delivering excellent service. Candidates should have strong leadership skills, a results-driven mindset, and the ability to coach and motivate a team toward success.

Qualifications:

• Undergraduate or College Graduate
• At least 2 years of proven experience as a Team Lead in any line of business (preferably in the retail domain)
• Strong people management, coaching, and mentoring skills
• Excellent communication, problem-solving, and organizational abilities
• Ability to work in a fast-paced and dynamic environment
• Willing to work onsite and in shifting schedules (if applicable)

Why Join Us?

• 20% Night differential and performance bonuses
• Competitive salary and performance incentives
• Paid training and continuous development opportunities
• Career growth opportunities
• Supportive team culture
• Comprehensive training and development
• Full Access to Workplace Amenities

Job Type: Full-time

Pay: Php27, Php34,000.00 per month

Work Location: In person

Role: Media Lead

Location: Taguig (Hybrid 4 days onsite, 1 day WFH)
Work Schedule: Monday to Friday, Morning Shift

About the role:

We are seeking a Digital Media Lead to spearhead digital media strategy, planning, buying, and execution for our major retail clients. This leadership role demands a strategic thinker with deep expertise in digital platforms, strong analytical skills, and the ability to translate data into actionable strategies that drive business growth.

The Media Lead will collaborate closely with cross-functional teams to deliver impactful campaigns, optimize performance, and ensure alignment with overall brand and commercial objectives.

Key Responsibilities

• Strategic Planning & Execution:
  • Lead end-to-end media planning and buying across major digital platforms (Meta, TikTok, Google Search, and others).
  • Develop integrated digital media strategies that align with business goals and growth objectives.
• Campaign Management:
  • Oversee the execution, monitoring, and optimization of campaigns, especially during peak retail events (e.g., 10.10, 11.11, Birthday Sales).
  • Manage Seller Center accounts and oversee ad operations in real time.
• Data-Driven Optimization:
  • Analyze campaign performance data and convert insights into actionable strategies.
  • Provide regular performance reports and recommendations for continuous improvement.
• Cross-Functional Collaboration:
  • Work closely with commercial, brand, and creative teams to ensure cohesive campaign execution.
  • Lead alignment meetings with key internal and external stakeholders on media strategies and results.
• Team Leadership:
  • Mentor and guide junior members of the media team, fostering growth and knowledge-sharing.

Qualifications

• Bachelors degree in Marketing, Advertising, Communications, or a related field.
• 7+ years of experience in digital media planning, buying, and performance marketing.
• Proven track record of managing and delivering successful, high-impact digital campaigns.
• Deep understanding of digital advertising platforms, audience targeting, and campaign optimization strategies.
• Strong analytical skills with the ability to interpret data and translate insights into business strategies.
• Excellent communication, presentation, and stakeholder management skills.
• Experience in retail, e-commerce, or handling consumer brands is preferred.
• Hands-on experience with TikTok Ads and other emerging platforms is an advantage.

Nature Of the Account:  Retail

Start Date:  ASAP

Type of Support: Voice

Work Arrangement:  100% Onsite (Cebu)

Shift Schedule | Restdays : 24x7

Educational Requirement : 

• Finished at least 2 years in college without back subject/s

Work Experience:

• At least 2+ experience as a Team Lead in any LOBs (preferably in retail domain)

Responsibilities:

• Team Management:  Overseeing team members, monitoring performance, and ensuring tasks are completed efficiently and effectively.
• Communication:  Facilitating clear and open communication within the team and with other stakeholders, including updates on progress, expectations, and policy changes.
• Task Delegation & Coordination:  Assigning tasks based on individual strengths and workloads, coordinating activities, and setting deadlines.
• Coaching & Development:  Providing guidance, feedback, and training to team members to help them improve their skills and achieve their potential
• Conflict Resolution:  Addressing and resolving conflicts within the team to maintain a positive and productive atmosphere

Job Type: Full-time

Shift Schedule: Monday - Friday, 6:00 AM - 3:00 PM Philippines time

Work Location: Fully-remote (Work-from-Home)

Join Feedwell - Sydney's Leading Fresh Food Catering Company

At Feedwell, we fuel Australia's top teams with fresh, vibrant, and nourishing food - from daily catering to large-scale events. Our clients include global brands like Google, Amazon, Louis Vuitton, and TikTok.

We're on the lookout for a customer-focused, detail-oriented representative based in the Philippines to join our expanding team. In this role, you'll be the first point of contact for our valued clients—helping them place orders, explore our catering menus, and ensuring they receive exactly what they need, every time.

What You'll Be Doing

• Answer customer calls and emails during Australian business hours
• Guide clients through our food catering options and recommend suitable menus
• Accurately place and modify orders using our internal system
• Resolve customer queries and concerns with professionalism and a positive, solutions-focused approach.
• Liaise with our operations team in Sydney to ensure smooth and timely deliveries.
• Maintain up-to-date client records while following internal processes.

Why You'll Love Working With Us

• 100% Remote – Work from the comfort of your home in the Philippines
• Day Shift Only – Enjoy a stable schedule aligned with Australian business hours
• Supportive Team Environment – Be part of a collaborative, growth-focused culture
• Your Voice Matters – We welcome ideas and encourage continuous improvement
• Government-Mandated Benefits Covered – SSS, PhilHealth, Pag-Ibig and Income Tax (upon completion of a 4-week trial period)
• HMO Coverage - Available after 3 months of successful employment.

What We're Looking For:

To be successful in this role, you will ideally have:

• Excellent spoken and written English communication skills
• At least 2 years of experience in customer services, supporting Australian accounts—either in a call center setting or remotely.
• At least 2 years of experience supporting food service-related accounts or clients, in a call center or remote work environment.
• Strong interpersonal skills and confidence in guiding customers through decisions and available options.
• The ability to remain focused, friendly, and efficient—especially during high-volume periods.
• A proactive, tech-savvy mindset and the ability to work independently with minimal supervision.
• Proficiency in Google Workspace (Gmail, Docs, Sheets, etc.)

Is This Role Right For You?

• You have 2-3 years of experience in the BPO industry and are looking to transition into a long-term work-from-home arrangement.
• You're currently working remotely on a night shift and are seeking a permanent day shift schedule.
• You already have a dedicated home office set-up, including a reliable desktop or laptop, noise-cancelling headset, and a webcam for virtual meetings.
• You have a stable internet connection with a minimum speed of 50 Mbps

This role may not align with your goal if:

• You have over 3 years of experience in the BPO industry or remote client support and are currently seeking a supervisory or leadership role.
• You're specifically looking for a non-voice, back-office, or offline-focused role.

How to Apply:

We're looking for a service-oriented professional who thrives on meaningful conversations—not just reading from a script. If you're passionate about helping people, quick to solve problems, and committed to creating memorable experiences, we'd love to hear from you

About the role

Clu Forwarding is seeking a talented and driven Customer Service professional to join our team in Cebu City, Cebu. This full-time role will allow you to make a real impact within our growing organisation, without the need for prior BPO experience. You will be the first point of contact for our valued customers, delivering exceptional service and support.

What you'll be doing

1. Responding to customer enquiries and requests via phone, email, and chat channels
2. Resolving customer issues in a timely and efficient manner
3. Providing accurate information and guidance to customers
4. Identifying opportunities to improve customer experience and recommend solutions
5. Maintaining detailed records and documentation of customer interactions
6. Collaborating with cross-functional teams to ensure seamless customer service

What we're looking for

1. Strong communication and interpersonal skills, with the ability to engage with customers in a friendly and professional manner
2. Excellent problem-solving and critical thinking abilities to effectively address customer concerns
3. Commitment to delivering exceptional customer service and a genuine desire to help others
4. Ability to remain calm and composed under pressure
5. Familiarity with customer service software and technology, or a willingness to learn
6. High school diploma or equivalent

What we offer

At Clu Forwarding, we are committed to fostering a supportive and inclusive work environment. We offer a competitive salary, opportunities for career advancement, and a range of benefits to support your overall well-being. Our goal is to help you thrive and reach your full potential.

About us

Apply now to become our next Customer Service superstar