104 Retail Support jobs in the Philippines
Retail Support Manager
Posted today
Job Viewed
Job Description
Discover your 100% YOU with MicroSourcing
Position: Retail Support Manager
Location: Eastwood, Libis, Quezon City
Work setup & shift: Onsite | Dayshift
Why join MicroSourcing?
You'll have:
- Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
- Ensure the smooth operation and strategic advancement of all retail support channels by implementing clear team deliverables, timelines and effective processes
- Responsible for support multiple departments to ensure efficiency, compliance, and exceptional customer service across our brands and retail network
- Implement and champion disciplined processes and measurement practices to continuously enhance our ROI and strategic direction.
- Lead, coach and develop a multi-skilled support team
- Support teams with escalations, complex queries and quality assurance
- Build strong relationships with internal departments and external partners
- Collaborate with product, operations, property, compliance, maintenance and IT
- Work with stakeholders to unlock efficiency across brand, local, store & retail
- Align support strategies with broader corporate goals
- Lead a diverse team accountable for pricing, master data, analytics, customer service, IT, Supplier rebates and our point of sale systems
- Establish positioning and identify target audiences across channels and segments
- Develop and present initiatives and strategies to senior management, communicating through reporting and insights
What You Need:
Non-negotiables
- 5+ years operational leadership experience
- A support background in retail/consumer led business
- Bachelor's degree in business, finance or related degree
- Proven experience of leading a diverse generalist team of 10+ team members within a transformational role
- Ability to identify business opportunities and bring new ways of working to commercial discussions, ability to provide guidance, clear deliverables and timeframes
- Ability to work independently in a fast-paced environment and pivot quickly
- Experience in Master Data, Point of Sale, pricing would be preferred
- Proven experience developing customer-led roles
- Commercially astute and metrics-driven
- Demonstrable history of implementing processes and building high performing teams
- Project Management; Staying ahead of the requirements and deliverables while leading a team to stay on track
- Proficiency in Excel, data analysis software
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%
For more information, visit
*Terms & conditions apply
Retail Support Manager
Posted today
Job Viewed
Job Description
Responsible for overseeing activities related to Stations Support Services and ensures that the team timely and properly provides their deliverables.
Oversee the Support team (Cash Management, Procurement, Workforce, and UGT & Station Repairs) and ensure that everyone performs all their responsibilities as what is required.
Retail Support Specialist
Posted today
Job Viewed
Job Description
About Podean:
We are an innovative Amazon agency and marketplace consultancy that is challenging how brands leverage e-commerce marketplaces. We work with major global and progressive brands, delivering on their needs as they relate to accelerating their presence and sales of Amazon and emerging marketplaces. Our services span eCommerce strategy, content creation and optimization, media management, marketplace operations, and innovation consulting.
We are an efficient, new-age business that embraces flexible hours, cloud solutions, and innovation. We are open, considerate, and direct in our communication. We work hard and play well too.
We're seeking a motivated and forward-thinking Retail Support Specialist with extensive experience in Amazon Vendor and Seller Central to join us and become an integral part of our global team.
Role Description:
As a data-driven business, the Retail Support Specialist will be key to supporting our growing client accounts in Seller Central and Vendor Central. Your contribution is critical for our clients and will consist of the following tasks and activities:
Partner with account managers and marketplace specialists to address and resolve retail-related issues in Seller Central and Vendor Central.
Be responsible for the successful launch of ASINs in various marketplaces, including troubleshooting issues on variations, pricing, attributes, etc.
Be the first line of defence against account-related issues and be able to communicate and collaborate with the greater team to resolve such challenges.
Skills & Experience:
- Minimum 1 year of Experience supporting clients in Seller Central and Vendor Central in Amazon US and EU Marketplaces. Any experience with Walmart or Target is a plus.
- Experience in doing daily account checks and resolving issues that affect account health.
- Comfortable setting up new Asins and doing variations work, and troubleshooting various issues encountered with this process.
- Able to pull various reporting data like replenishment reports and support the whole shipment process of the client.
- Set up various types of discounts and promotions in both Seller Central and Vendor Central
- Have handled case management and have a proven process in working with support to resolve various issues.
- Able to work 4pm to 12mn PH shift.
- Strong internet connection - at least 100mbps
Key Values:
- Integrity and Accountability
- Ability to work individually and as a team
- Proactive and Have Drive
- A Growth Mindset
- Creativity
- Attention to detail
Life at Podean:
- Very competitive salary with a collaborative and supportive work environment
- Professional development to drive career growth
- WorkFromAnywhere - Flexible work policy and 100% remote workforce
- Paid time off, paid birthday leave, and paid approved Philippine holidays
- Health card on the 3rd month of tenure
- Complimentary token for every milestone
- RefreshWeek - One week off to promote work-life balance
Retail Support Representative
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
• Manage retail inquiries, customer service requests, and order processing.
• Provide accurate information about products, pricing, and store policies.
• Process transactions, returns, and exchanges efficiently.
• Resolve customer concerns and escalate complex issues as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
Qualifications:
• High school diploma or equivalent required; a background in Retail Management, Business, or a related field is a plus.
• No prior retail experience necessary—we provide comprehensive training!
• Strong communication and interpersonal skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with retail systems and tools is a plus but not required.
• Ability to adapt to changing customer needs and work well independently or as part of a team.
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Retail Support Representative
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
• Manage retail inquiries, customer service requests, and order processing.
• Provide accurate information about products, pricing, and store policies.
• Process transactions, returns, and exchanges efficiently.
• Resolve customer concerns and escalate complex issues as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
Qualifications:
• High school diploma or equivalent required; a background in Retail Management, Business, or a related field is a plus.
• No prior retail experience necessary—we provide comprehensive training!
• Strong communication and interpersonal skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with retail systems and tools is a plus but not required.
• Ability to adapt to changing customer needs and work well independently or as part of a team.
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Retail Support Representative
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
• Manage retail inquiries, customer service requests, and order processing.
• Provide accurate information about products, pricing, and store policies.
• Process transactions, returns, and exchanges efficiently.
• Resolve customer concerns and escalate complex issues as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
Qualifications:
• High school diploma or equivalent required; a background in Retail Management, Business, or a related field is a plus.
• No prior retail experience necessary—we provide comprehensive training!
• Strong communication and interpersonal skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with retail systems and tools is a plus but not required.
• Ability to adapt to changing customer needs and work well independently or as part of a team.
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Retail Support Representative
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
• Manage retail inquiries, customer service requests, and order processing.
• Provide accurate information about products, pricing, and store policies.
• Process transactions, returns, and exchanges efficiently.
• Resolve customer concerns and escalate complex issues as needed.
• Meet performance targets for productivity, quality, and customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
Qualifications:
• High school diploma or equivalent required; a background in Retail Management, Business, or a related field is a plus.
• No prior retail experience necessary—we provide comprehensive training!
• Strong communication and interpersonal skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with retail systems and tools is a plus but not required.
• Ability to adapt to changing customer needs and work well independently or as part of a team.
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply today!
Be The First To Know
About the latest Retail support Jobs in Philippines !
Retail Support Agent
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
• Handle customer inquiries and transactions related to retail products or services
• Process customer orders accurately and efficiently
• Resolve customer issues and escalate complex issues as needed
• Meet performance targets for productivity, quality, and customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members and other stakeholders to improve customer service processes
Qualifications:
• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
Retail Support Agent
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
• Handle customer inquiries and transactions related to retail products or services
• Process customer orders accurately and efficiently
• Resolve customer issues and escalate complex issues as needed
• Meet performance targets for productivity, quality, and customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members and other stakeholders to improve customer service processes
Qualifications:
• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!
Retail Support Agent
Posted 4 days ago
Job Viewed
Job Description
Responsibilities:
• Handle customer inquiries and transactions related to retail products or services
• Process customer orders accurately and efficiently
• Resolve customer issues and escalate complex issues as needed
• Meet performance targets for productivity, quality, and customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members and other stakeholders to improve customer service processes
Qualifications:
• High school diploma or equivalent
• Good communication and interpersonal skills
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment
BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE!
Give us a ring, and let’s talk about how we can help you. Apply now and receive a quick response within a day!