3229 Retail Staff jobs in Paco

We are seeking a highly motivated and experienced Retail Operations Manager to lead and oversee daily store operations across multiple locations. This role ensures smooth execution of retail processes, strong sales performance, excellent customer service, and adherence to company standards. The ideal candidate is a hands-on leader who can balance strategic direction with on-the-ground management.

Key Responsibilities

Store Operations & Sales Management

• Supervise daily store operations and maintain top-tier customer service standards.
• Oversee opening and closing procedures, compliance, and merchandising displays.
• Conduct store visits, performance reviews, and operational audits regularly.
• Analyze sales performance, market trends, and operational reports to inform decisions.
• Set and track sales targets and KPIs for each location.

Team Leadership & Training

• Lead, train, and motivate the retail operations and sales teams to meet objectives.
• Manage scheduling, appraisals, and development plans for associates and supervisors.
• Conduct meetings and training sessions to improve team performance.
• Serve as a role model in professionalism, work ethics, and customer focus.

Coordination & Collaboration

• Work with Merchandising to ensure proper product mix, display, and stock levels.
• Coordinate with HR on manpower planning, compliance, and staff evaluation.
• Partner with Logistics and Inventory teams to manage stock availability and minimize losses.
• Collaborate with Finance to monitor budgets and improve operational profitability.

Qualifications & Requirements

• Bachelor's degree in Business Administration, Management, or a related field.
• 5–8 years of experience in retail operations, preferably in SM or department store consignment settings.
• Proven ability to lead multi-branch teams and achieve sales and operational targets.
• Excellent leadership, organizational, and analytical skills.
• Proficient in interpreting sales data, KPIs, and financial reports.
• Strong communication and interpersonal abilities for working with executives and front-line teams.
• Flexible and proactive; can handle fieldwork and provincial assignments.
• Must be willing to work in Binondo, Manila.
• Immediate availability preferred.

What We Offer

• Competitive salary package
• Full compliance with government-mandated benefits
• Free lunch and snacks
• Free parking (for employees with vehicles)
• Laptop or desktop issuance
• Company phone and postpaid line (for qualified roles)
• Training and professional development opportunities
• Flexible schedule for managerial employees
• Transportation and meal allowance for field personnel
• Engaging and inclusive company events

Job Type: Full-time

Pay: Php30, Php35,000.00 per month

Benefits:

• Additional leave
• Company events
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Staff meals provided

Application Question(s):

• Willing to do field and provincial works? (Required)
• Availability to start (required)
• Reason for exploring opportunity? (Required)
• What is your expected salary range for this role? Feel free to include any benefits or compensation you're looking for. (Required)

Experience:

• Retail Operations: 5 years (Preferred)
• Store Operations: 5 years (Preferred)

Location:

• Binondo (Preferred)

Willingness to travel:

• 75% (Preferred)

Work Location: In person

Duties and Responsibilities:

1. Overseeing daily store operations and ensuring that customer service standards are consistently met.
2. Overseeing the opening and closing procedures of the store.
3. Conducting regular store visits, relieving duties, staff meetings and training sessions to enhance team performance.
4. Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage.
5. Training, and managing sales associates, including conducting performance appraisals and providing professional development opportunities.
6. Lead and motivate the retail operations team to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place.
7. Set a positive example for the retail team in terms of commitment, work ethics, and personal character.
8. Analyzing sales figures and reports, market trends, and financial reports to inform strategic planning and decision-making.
9. Setting and monitoring sales targets, as well as planning and executing strategies to achieve them.
10. Coordinating with merchandising for overseeing merchandise and product display, optimizing store layout for customer flow, and ensuring seamless customer service.
11. Coordinating inventory levels and logistics to respective department heads to optimize stock availability and minimize losses.
12. Coordinating with HR to ensure staff compliance with health and safety regulations and internal controls.
13. Coordinating with HR on manpower requirements of each store and performance evaluation of sales associates.

Qualifications and Requirements:

• Bachelor's degree in any Business courses, or any related field.
• Proven years of experience as an retail operations manager or in a similar managerial role.
• Working knowledge of SM and other Department Store consignment processes and Boutique operations.
• Excellent leadership and organizational abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Proactive and results-driven with a focus on continuous improvement.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Knowledge of inventory management and logistics, a plus.
• Organizational skills and the flexibility to jump from priority to priority.
• Interpersonal skills to communicate with executives and staff employees.
• No problem with field works and provincial travels.
• Must be residing in Manila or willing to be assigned in this area.
• Can start immediately

Responsible for planning, controlling and directing selling activities and personnel for the attainment of sales targets.

Key Accountabilities

1. Sales Achievement Plan

• Execute directions and sales strategies to achieve or improve on sales targets.
• Propose innovative ideas to increase market share.
• Ensure that store is adequately manned and that personnel shifts are properly scheduled considering sales transactions trends and for fulfilment of non-sales activities.

2. Customer Engagement

• Ensure high levels of customers' satisfaction through excellent service.
• Handle customer complaints, with the end in view of promoting customer goodwill.
• Obtain information from customers and sales people on merchandise for feedback to merchandising and management.

3. Store Administration

• Ensure standard operating procedures and compliance to Company policies are strictly implemented.
• Ensure that standards for cleanliness and orderliness in the selling area are maintained for a wholesome and pleasant shopping atmosphere.
• Maintain attractive merchandise presentation and fresh appearance to induce customers to buy. Ensure proper placement of signages.
• Ensure proper maintenance and use or resources/supplies/facilities and equipment to minimize engineering costs and repairs for the convenience of customers.
• Ensure strict adherence of counter personnel to set counter policies, systems and procedures.

4. Merchandise and Stock Management

• Coordinate closely with Merchandising and Consignors office to ensure full stock of fast selling items and to avoid stock-out of merchandise.
• Enforce standard procedures to ensure that merchandise is correctly tagged/priced.
• Monitor and control movement of stocks in store; coordinates with Warehouse Supervisor/Manager and Senior Manager on proper scheduling and execution of warehousing activities in consonance with selling requirements and standard procedures.
• Implement measures to reduce merchandise losses for improved profitability. Increase subordinates' consciousness of merchandise security requirements.

5. People Management

• Conduct personnel performance appraisals to assess training needs and build career paths.
• Coordinate with Store Consignor and Merchandising on performance of Consignors and Demos.
• Approve requests and authorization on personnel administration matters (leaves, undertime authorization, disciplinary actions, etc.)
• Motivate staff.
• Coordinate with HR to hire the right candidates.

6. Treasury

• In the absence of a Treasury Assistant, act as custodian of petty cash fund and all other funds maintained by the branch.

7. Perform other functions that may be assigned.

Job Qualifications:

• Candidate must be a graduate of any 4 year course
• Must have 4-5 years Store Managerial background in retail, store operations, or any similar experience
• Must have strong leadership and managerial skills

Job Type: Full-time

Education:

• Bachelor's (Required)

Experience:

• Retail sales: 5 years (Required)
• Store Operation: 5 years (Required)

Work Location: In person

WITH SALES EXPERIENCE, CAN WORK ONSITE IN BATANGAS CITY, AND CAN START ASAP

EDUCATION

• College graduate (preferably in Sales and Marketing, Business Management, or related fields).

WORK EXPERIENCE

• Minimum of 1 year experience in a sales-related frontliner role (e.g., QSR crew, customer service agent). Fresh graduates are welcome to apply.

DUTIES & RESPONSIBILITIES

Drives Profitability

• Achieves targets through comprehensive digital solutions for customers.
• Delivers products and services as per commercial agreements with affiliated companies (e.g., PLDT, Cignal).
• Increases revenue by upgrading plans/packages, promoting Value-Added Services, and endorsing referrals through effective customer needs assessment.
• Conducts proactive retention calls via Cosmo.

Delivers Customer Experience

• Ensures first contact resolution and meets quality and customer service metrics by:
• Identifying and assessing customers' needs to achieve satisfaction.
• Building sustainable relationships of trust through open and interactive communication.
• Handling requests and complaints, providing appropriate solutions and alternatives for first contact resolution.
• Consistently executing the Customer Journey within prescribed standards.
• Proactively soliciting customer feedback regarding service quality.
• Maintaining existing customer relationships and advocating VIP handling.

Customer Relationship Management

• Builds long-term relationships with customers.
• Responds to and handles inquiries, requests, and complaints from assigned accounts.
• Acquires new customers from existing ones through cross-selling and upselling.

Operations Management

• Adheres to the following processes/guidelines to effectively perform the job:
• Daily routine for CSOs (dependent on the type of store format assigned).
• Sales, aftersales, cashiering, and inventory business processes.
• Ensures compliance in monitoring and resolving:
• Post-review findings.
• Individual inventory variance.
• Pending transactions in individual worklists.
• Manages inventory operations (as needed for LCSO assigned as IO reliever).
• Ensures service fulfillment delivery as per commercial agreements with affiliated companies (e.g., PLDT, Cignal).
• Handles infinity sales and aftersales transactions.
• Assists customers virtually via MS Bookings and Virtual Frontline Appointment.
• Supports other customer interfacing groups as needed (e.g., social media, hotline).

LOCATION

Batangas City

Duties and Responsibilities:

1. Overseeing daily store operations and ensuring that customer service standards are consistently met.
2. Overseeing the opening and closing procedures of the store.
3. Conducting regular store visits, relieving duties, staff meetings and training sessions to enhance team performance.
4. Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage.
5. Training, and managing sales associates, including conducting performance appraisals and providing professional development opportunities.
6. Lead and motivate the retail operations team to deliver the plan, constantly reviewing capability and capacity to ensure objectives are delivered, individuals grow, and a succession plan is in place.
7. Set a positive example for the retail team in terms of commitment, work ethics, and personal character.
8. Analyzing sales figures and reports, market trends, and financial reports to inform strategic planning and decision-making.
9. Setting and monitoring sales targets, as well as planning and executing strategies to achieve them.
10. Coordinating with merchandising for overseeing merchandise and product display, optimizing store layout for customer flow, and ensuring seamless customer service.
11. Coordinating inventory levels and logistics to respective department heads to optimize stock availability and minimize losses.
12. Coordinating with HR to ensure staff compliance with health and safety regulations and internal controls.
13. Coordinating with HR on manpower requirements of each store and performance evaluation of sales associates.

Qualifications and Requirements:

• Bachelor's degree in any Business courses, or any related field.
• Proven 5 - 8 years of experience as an retail operations manager or in a similar managerial role.
• Working knowledge of SM and other Department Store consignment processes and Boutique operations.
• Excellent leadership and organizational abilities.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Effective communication and interpersonal skills.
• Ability to work in a fast-paced and dynamic retail environment.
• Proactive and results-driven with a focus on continuous improvement.
• Strong understanding of retail operations, merchandising, and customer service principles.
• Knowledge of inventory management and logistics, a plus.
• Organizational skills and the flexibility to jump from priority to priority.
• Interpersonal skills to communicate with executives and staff employees.
• No problem with field works and provincial travels.
• Must be residing in Manila or willing to be assigned in this area.
• Can start immediately

Are you ready to start your legaSEA? SEAOIL is looking for passionate talents to help make a difference in the lives of Filipinos and fuel their better future. Here's your chance to grow your career with the largest and leading independent fuel company in the country - join us as our next Independent Retail Sales and Network Expansion Senior Officer - Batangas

What is this role about?

The role will establish and maintain business relationships in the trading area through effective selection of/and communication with white Station clients.

What will YOU do?

• Expand, solicit, and saturate accounts in the assigned area to grow the customer database
• Negotiate, and discuss proposals to customers
• Maintain good relationship and create rapport to the customers
• Ensure smooth transaction with the support groups/departments involve in the order processing and fulfillment process

What will YOU need?

• Bachelor's degree holder of Business, Sales, or any other related course
• Sales experience - preferably in oil and gas industry
• Willing to do fieldwork as needed - particularly in Batangas area

DUTIES AND RESPONSIBILITIES

-Overseeing daily store operations and ensuring that customer standards are consistently met.

-Conducting regular store visits, staff meetings and training sessions to enhance team performance.

-Responsible with the monthly scheduling of operation team and sales associates to ensure adequate coverage.

-Training, and managing retail staff, including conducting performance appraisals and providing professional development opportunities.

-Analyzing sales figures and reports, market trends, and financial reports to inform strategic planning and decision making.

Qualifications and Requirements

• Bachelor's degree in Business, Retail Management, or any related field
  
  -Proven experience as a retail/area operations manager or in a similar managerial role
  
  -Working knowledge of SM and other Department Store consignment processes and Boutique operations
  
  -Familiarity with retail software and point of sale system. a plus

Job Type: Full-time

Pay: Php35, Php40,000.00 per month

Benefits:

• On-site parking
• Opportunities for promotion
• Pay raise

Ability to commute/relocate:

• Binondo: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Work Location: In person