28 Retail Staff jobs in Cagayan de Oro
Retail Inventory Specialist - Cdo
Cagayan de Oro, Misamis Oriental
OSG Global Consulting, Inc.
Posted today
Job Viewed
Job Description
Perform daily inventory count of our client's stores;
- Perform quarterly inventory count of our client's warehouses;
- Reconcile actual inventory count with retail inventory book balances in the system of the stores or warehouse to arrive at the tentative inventory variation (if any) for each item counted;
- Summarize the count results via the Store Inventory Report for appropriate acceptance by the store or warehouse manager;
- Recount and resolve any inventory count variation with the store or warehouse manager.
- Applicants must be willing to travel
- Based in Iligan
**Qualifications**
- Graduate of business, IT or any related course;
- Work experience in any business related field is a must;
- Willing to work over-time, on week-ends and holidays when needed;
- Proficient in MS Applications (i.e. Word and Excel);
- Full-time position available;
- Can work immediately.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Perform quarterly inventory count of our client's warehouses;
- Reconcile actual inventory count with retail inventory book balances in the system of the stores or warehouse to arrive at the tentative inventory variation (if any) for each item counted;
- Summarize the count results via the Store Inventory Report for appropriate acceptance by the store or warehouse manager;
- Recount and resolve any inventory count variation with the store or warehouse manager.
- Applicants must be willing to travel
- Based in Iligan
**Qualifications**
- Graduate of business, IT or any related course;
- Work experience in any business related field is a must;
- Willing to work over-time, on week-ends and holidays when needed;
- Proficient in MS Applications (i.e. Word and Excel);
- Full-time position available;
- Can work immediately.
**Job Types**: Full-time, Permanent
**Benefits**:
- Company Christmas gift
- Opportunities for promotion
- Pay raise
- Promotion to permanent employee
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
This advertiser has chosen not to accept applicants from your region.
0
Csr Retail Account - Work From Home Cdo Site
Cagayan de Oro, Misamis Oriental
NEKSJOB CORPORATION
Posted today
Job Viewed
Job Description
Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.
**Qualifications**:
- Must be at least 18 years old
- A High School Graduate (old curriculum) or Senior High School Graduate (new Curriculum)
- Above average English communication skills
- Good computer navigation skills on multiple system
- Typing speed of 25-30 WPM
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Cagayan de Oro, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
**Qualifications**:
- Must be at least 18 years old
- A High School Graduate (old curriculum) or Senior High School Graduate (new Curriculum)
- Above average English communication skills
- Good computer navigation skills on multiple system
- Typing speed of 25-30 WPM
**Job Types**: Full-time, Permanent
**Salary**: Php15,000.00 - Php20,000.00 per month
**Benefits**:
- Flextime
- Health insurance
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Work from home
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Bonus pay
- Commission pay
- Overtime pay
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Cagayan de Oro, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (required)
This advertiser has chosen not to accept applicants from your region.
1
Virtual Assistant - Design Engineer (Retail Fixtures / Wood Fabrication Focus)
9000 Cagayan de Oro, Misamis Oriental
Outsource Access
Posted 21 days ago
Job Viewed
Job Description
This is a remote position.
We're looking for a design-savvy, detail-oriented engineer with a background in custom millwork, cabinetry, furniture, or retail fixtures , especially those made from wood-based materials .
As a Design Engineer , you’ll turn design concepts into production-ready shop drawings that guide our internal fabrication team and vendor partners. This role sits at the intersection of technical drawing, material understanding, and practical construction knowledge — focused on real-world buildability, not theoretical engineering. What You'll Do Create detailed production drawings and engineering submittals for interior fixtures, displays, and custom elements Work primarily with wood-based materials like plywood, MDF, hardwoods, and laminates, as well as some metals, acrylics, and solid surface Ensure designs are buildable, cost-efficient, and aligned with client expectations Collaborate with internal teams — creative, estimating, production, and client services Translate conceptual designs into real-world fabrication plans Input labor and material budgets into our ERP system Prepare drawing sets for vendor partners and subcontractors Troubleshoot and optimize designs throughout the fabrication process Attend project kickoffs and wrap-ups to ensure quality and learnings RequirementsRequired
3+ years experience in a cabinet shop, millwork, custom fabrication, or fixture manufacturing environment Proficient in 3D CAD software (SolidWorks strongly preferred) Strong understanding of woodworking, casework construction, and material tolerances Experience with CNC fabrication, joinery, and material optimization techniques Familiar with retail, hospitality, or commercial fixture projects Excellent communication, organization, and problem-solving skills A proactive, team-oriented mindset and strong attention to detail Not a general mechanical engineer — but a hands-on, production-minded designer with real build experiencePreferred
Experience in restaurant or retail build-outs .
Familiarity with manufacturing in a multi-unit environment.
ERP experience for project tracking.
If you’re a mechanical engineer by title but your experience is grounded in cabinetry, millwork, or fixture construction — we want to hear from you.
But if your background is limited to mechanical systems, manufacturing machinery, or non-construction-based engineering, this probably isn’t the right fit.
Benefits Employee Benefits:Health and Wellness: Comprehensive HMO coverage for you and your dependents.
Security and Peace of Mind: Group Life Insurance.
Financial Flexibility: Virtual Credit Card for purchases and reimbursements.
Work-Life Balance: Generous paid leave.
Government Benefits: Full support for PhilHealth, SSS, Pag-IBIG, etc.
Supplemental Pay Types:
13th Month Pay – Celebrate your hard work with a well-earned bonus
Overtime Pay – Get paid for your extra hours
Night Differential – Compensation for late or night work
Performance Incentives – Be rewarded for exceptional contributions
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Cagayan de Oro, Misamis Oriental
iSphere Global Inc.
Posted today
Job Viewed
Job Description
**Looking for CSR!**
Minimum Requirements for all accounts:
- Applicant must be at least 18 years old
- Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
- Above Average English communication skills
- Good computer navigational skills on multiple systems
- Typing speed of 25 - 30 WPM
**Salary**: Php15,000.00 - Php16,850.00 per month
Schedule:
- Shift system
**Experience**:
- Customer Service Representative: 1 year (preferred)
Minimum Requirements for all accounts:
- Applicant must be at least 18 years old
- Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
- Above Average English communication skills
- Good computer navigational skills on multiple systems
- Typing speed of 25 - 30 WPM
**Salary**: Php15,000.00 - Php16,850.00 per month
Schedule:
- Shift system
**Experience**:
- Customer Service Representative: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Advisor - Taguig 2025
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 25 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Taguig 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Fort Bonifacio - Uptown Mall
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Taguig 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Fort Bonifacio - Uptown Mall
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Advisor - Baguio 2023
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 25 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Baguio 2023
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time :00
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Baguio 2023
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time :00
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Advisor - Baguio 2025
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 25 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Baguio 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Baguio 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative (Hybrid Account)
Cagayan de Oro, Misamis Oriental
Support Zebra
Posted today
Job Viewed
Job Description
Ready to join the **biggest Homegrown BPO in Cagayan de Oro City**? Interested in being part of an incredible team who is passionate about community and company culture? In the Philippines, we pride ourselves on our positivity and a work hard play hard mentality. We have a deep love of life and family, and we can't wait for you to join us!
**We're Hiring**
The **Customer Service Representative** is responsible for tackling customer issues, complaints, and inquiries head-on - all while keeping customer satisfaction at the forefront of their decision-making and communication.
**Responsibilities**
- Take inbound calls
**Qualifications**
- Effective communications skills (verbal, listening, and written)
- Critical thinking and problem-solving skills
- Neutral Accent
- Must have attention to detail
- Good command in English Language
- With or without BPO experience
**Type of Support**
- Voice
- Non-voice
**Salary**: Php12,000.00 - Php13,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cagayan de Oro, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**We're Hiring**
The **Customer Service Representative** is responsible for tackling customer issues, complaints, and inquiries head-on - all while keeping customer satisfaction at the forefront of their decision-making and communication.
**Responsibilities**
- Take inbound calls
**Qualifications**
- Effective communications skills (verbal, listening, and written)
- Critical thinking and problem-solving skills
- Neutral Accent
- Must have attention to detail
- Good command in English Language
- With or without BPO experience
**Type of Support**
- Voice
- Non-voice
**Salary**: Php12,000.00 - Php13,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cagayan de Oro, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Advisor - CDO XTRA 2025
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 25 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - CDO XTRA 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Cagayan de Oro - Trade St
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - CDO XTRA 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Cagayan de Oro - Trade St
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Advisor - Baguio XTRA 2025
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 25 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Baguio XTRA 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub A
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Baguio XTRA 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub A
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
9