85 Retail Sales Associates jobs in Apalit

Upward Ideas Apparel Corp is hiring a Full time Retail Sales Associate role in San Juan, NCR. Apply now to be part of our team.

Job summary:

• Flexible hours available
• No experience required for this role
• Expected salary: ₱18,000 - ₱18,100 per month

Sales Associate will handle:

• Inventory of Stocks
• Cleaning of Store
• Cashiering and POS
• Customer Handling
• Good in Selling

Requirements

• At least High School Grad or College Undergrad
• 6 months or more Sales Associate Experience
• Willing to be assigned in Ortigas, BGC and Mandaluyong
• Handled Apparel, Sports and Lifestyle Items
• Know how to do inventory count

As a Customer Service Representative, you will:

Handle customer inquiries via phone, email, or chat in a professional and efficient manner

Resolve concerns and provide accurate information to customers

Maintain customer satisfaction by delivering exceptional service

Work in a team-oriented environment with opportunities for growth and development

What We're Looking For

Excellent communication skills (verbal and written)

Strong customer focus and problem-solving abilities

Willingness to work on shifting schedules (including night shifts)

A positive attitude and eagerness to learn

Must be willing to work onsite

The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

• Conduct performance management, talent development, succession planning and engagement.
• Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
• Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
• Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
• Other duties as assigned
• Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

• Bachelor's degree in a related field or equivalent experience
• Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
• Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
• Must have people management experience
• Experience in an agriculture company is a plus
• Willing to be based in Pulilan

MAJOR:

• Constantly and closely coordinate with the delivery crews and supply daily delivery status report to affect customer satisfaction to its Institutional Accounts Sales Executive.
• Provide the following institutional accounts based on agreement: (1) Reports monitoring (daily, weekly, monthly); (2) Shipment inventory; (3) Invoices, DR, IR, BL, ADO, DO, PO, packing list and sales invoice; (4) Discrepancy/rejection report, Shut out/offloading of shipments, truck schedules, and rolled over bookings/advanced booking status.
• Actual loading of shipments per truck per schedule, date & time of arrival and departure.
• Attend to customers' complaints within 24hours upon receipt & provide weekly summary of complaints received to immediate superior copied in Account Executive, Operations Supervisor & Transport Operations Director.

MINOR:

• Keep and maintain complete, intact and updated records/files/profile, master operations plans or agreement of the Institutional Accounts.
• Closely monitor and establish proper coordination to Operations personnel of its sales order booking to prevent pending/unserved booking. Status should be advised immediately to customers prior to follow up.
• Perform other duties and responsibilities as maybe assigned from time to time by immediate superior.

QUALIFICATION:

• Graduate of any four-year course
• At least 1 year of experience as a Customer Service Representative in the related field is required to qualify for the position.
• Ability to prioritize and manage tasks according to urgency and importance
• Proficiency in Computer operations and applications, such as MS Office (especially in Excel) is a must
• Strong attention to details.
• Has professional phone etiquette
• Has initiative and a can-do attitude. Can problem-solve and make decisions on first-level concerns.
• Ability to work independently and with a team

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Free parking
• Health insurance
• On-site parking

Application Question(s):

• Can you start ASAP?
• How much is your asking salary?
• Do you have a CSR experience?
• Are you willing for a night shift/shifting schedule?

Language:

• English (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Application Deadline: 08/31/2025

The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

• Conduct performance management, talent development, succession planning and engagement.
• Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
• Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
• Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
• Other duties as assigned
• Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

• Bachelor's degree in a related field or equivalent experience
• Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
• Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
• Must have people management experience
• Experience in an agriculture company is a plus
• Willing to be based in Pulilan

Job Purpose and Impact

The Customer Service Manager will oversee a team that provides customer services relating to sales, sales promotions, installations and communications. In this role, you will supervise the team that optimizes and monitors shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Accountabilities

• Conduct performance management, talent development, succession planning and engagement.
• Partner with team members to decide which tools or systems are appropriate to use for specific customer service environments.
• Use comprehensive knowledge of supply customer service practices and procedures to support and assist in developing tactical customer service strategies for a small customer base.
• Provide support and feedback to define improvement projects and commitments that require a thorough understanding of customer service practices and procedures for a small team.
• Other duties as assigned
• Responsible for personnel decisions related to hiring, performance and disciplinary actions for your direct reports. You will also spend time completing the same tasks as employees on your team.

Qualifications
Minimum Qualifications

• Bachelor's degree in a related field or equivalent experience
• Minimum requirement of 1 year relevant work experience. Typically reflects 3 years or more of relevant experience
• Must have strong background in Supply Chain Customer Service/Order Management for a Manufacturing company
• Must have people management experience
• Experience in an agriculture company is a plus
• Willing to be based in Pulilan

Key responsibilities:

Telesales representative plays a crucial role in helping the Sales team achieve overall monthly objectives by proactively performing customer service functions such as:

• Order-taking
• Processing of payment
• Handling of complaints
• Listing of bad orders
• Answering telephone calls, inquiries or quotations

Qualifications:

• Candidate must possess at least Bachelor's/College Degree in any field.
• Fresh graduates are welcome to apply
• Prior call center or similar work experience is a plus
• Work location: Meycauayan, Bulacan
• Must be willing to undergo training in Binondo, Manila for 1-month

MAIN PURPOSE OF THE JOB

The Customer Service Representative (CSR) plays a crucial role in maintaining strong client relationships and ensuring customer satisfaction across all service touchpoints. The CSR acts as the frontline liaison between customers and internal departments such as warehouse operations, inventory control, billing, and documentation. This role is responsible for customer onboarding, and ensures that bookings, inquiries, complaints, and service requests are handled professionally, promptly, and accurately to support a seamless customer experience in cold storage operations. The CSR is also responsible for disseminating all relevant announcements and information to customers.

DUTIES & RESPONSIBILITIES

A. Customer Relationship Management

• Serve as the primary point of contact for all customer inquiries, concerns, and requests.
• Build and maintain strong, long-lasting customer relationships by providing exceptional service and proactive communication.
• Act as an advocate for the customer, ensuring their needs are met by coordinating with internal teams.

B. Customer Onboarding & Account Management

• Facilitate the onboarding process for new customers, including gathering necessary information, setting up accounts, and providing an overview of services and procedures.
• Maintain accurate and up-to-date customer records in WMS or NETSUITE database.

C. Service Bookings & Coordination

• Receive and process customer bookings for cold storage services, including inbound and outbound shipments.
• Coordinate with the warehouse operations team to schedule appointments, confirm availability, and ensure smooth service delivery.
• Communicate booking confirmations, status updates, and any potential delays to customers in a timely manner.

D. Inquiry and Issue Resolution

• Address and resolve customer inquiries regarding inventory, billing, documentation, and service status.
• Handle customer complaints with professionalism and empathy, escalating complex issues to the appropriate department or manager for resolution.
• Follow up with customers to ensure their issues have been fully resolved to their satisfaction.

E. Internal Communication & Coordination

• Liaise with the warehouse operations and inventory control teams to monitor stock levels, track shipments, and provide accurate information to customers.
• Collaborate with the billing and documentation departments to ensure invoices and related paperwork are accurate and delivered promptly.
• Effectively communicate customer feedback and insights to management to help improve service offerings and operational processes.

F. Information Dissemination

• Disseminate all relevant announcements, service updates, and operational information to customers via email, phone, or a preferred communication channel.
• Ensure customers are aware of any changes in policies, procedures, or service schedules that may impact their business.

G. Administrative Tasks

• Support preparation and review of transaction-related documentation such as billing summaries, delivery receipts, gate passes, non-conformity reports, and withdrawal authorizations.
• Maintain accurate CRM logs of customer interactions, issues raised, resolutions, and feedback.
• Contribute to periodic customer service performance reports and audits.

MINIMUM QUALIFICATIONS

• Graduate of Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field
• Minimum of 2-3 years of experience in a customer service role, preferably in logistics, warehousing, or a related industry
• The incumbent will be assigned in Balagtas, Bulacan

Job Type: Full-time

Work Location: In person

Job Function: 

Responsible in maintaining appropriate service levels in the assigned Customer Service areas and ensure smooth execution of assignments.

Responsibilities:

• Monitor Gift Bags/Gift Wrapping Supplies
• Manage the Inventory
• Prepare Item/s for Pull-Out
• Maintain and Upkeep of Customer Service (CS) Area

Qualifications:

• At least Senior High School graduate
• Related work experience is an advantage
• Good communication and customer service skills