Customer Service Officer

Muntinlupa, National Capital Region Arrow Electronics, Inc.

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Job Description

**Position**:
Customer Service Officer

**What You'll Be Doing**
- Provide internal and external customer service and sales support for order management and system-related work - SO entries, maintenance, shipment release & inventory management.
- Working in close collaboration with Field Sales and Inside Sales, handle TEAM Setup / Pre-Order & Order Entries.
- Responsible for Customer Master File management as well as handling VAT refunds for customer returns.
- Ensure on time delivery and resolving discrepancies, recommending solutions and/or action plans
- Handle branch service requests (e.g., RMA, initiate Corrective Action Request and Field Quality Request analysis)
- Submit Customer Surveys and correct post-delivery issues

**What We Are Looking For**
- Bachelor's Degree
- 2-3 years of relevant experience in a customer service / order processing job function
- Experience within the electronics or high technology industry is an advantage
- Excellent customer service and interpersonal skills
- Excellent communication skills
- Demonstrated analytical and problem-solving skills
- Skill in prioritizing requests, work, and multi-tasking

**What's In It For You**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more!

**About Arrow**

**Location**:
PH-Muntinlupa City, Philipines (Insular Life Corporate)

**Time Type**:
Full time

**Job Category**:
Business Support
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Customer Service Representative

General Trias, Cavite INTEGRATED FLEET MANAGEMENT SOLUTIONS OPC

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WE'RE HIRING CUSTOMER SERVICE REPRESENTATIVE

**Job Description**:

- Responsibilities include customer service calls, issues, and concerns.
- Provide reliable, remarkable support to every consumer.

Qualifications:

- Must have previous work with BPO companies is preferred.

Excellent written and communication skills in english.
- Ability to multitask, prioritize and manage time efficiently
- Willing to be assigned in General Trias, Cavite.

**Salary**: Php14,000.00 - Php16,000.00 per month

Schedule:

- 12 hour shift
- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- General Trias, Cavite: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)
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Customer Service Representative

Imus, Cavite MC Home Depot, Inc.

Posted today

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**Job Summary**:
The Customer Service Representative is responsible for directly interacting with customers to provide and process information in response to inquiries, concerns and requests related to products and services via the telephone or in person.

**Job Specification**:

- Educational Attainment

Preferably, but not necessary,a graduate of secondary education or vocational course
- Work Experience

At least 1 year of customer service work experience

**Benefits**:

- Paid training

Schedule:

- 8 hour shift

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Imus, Cavite: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (preferred)
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Customer Service Representative

Muntinlupa, National Capital Region GDV Business Services Co.

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Job Description

The primary brand advocate of the account you will be assigned to. You will deliver outstanding support to the customers and clients of the world’s biggest and most sought-after brands.
- Answering incoming calls from customers
- Resolving customer inquiries/requests
- Developing and maintaining accurate files
- Ensuring customer requests are handled in an appropriate and timely manner
- Providing cutting-edge service in a friendly, confident and knowledgeable manner

**Requirements**:

- High School Graduate (Old Curriculum), SHS Graduate, College undergraduate or college graduate
- Have an experience of at least six (6) months in the BPO industry
- Have working knowledge on computers
- Have good customer service, multi-tasking and problem-solving skills
- Are willing to work in shifting schedule

**Why join us?**

Opportunity within a company with a solid track record of performance

Attractive Salary & Benefits

Work alongside & learn from best in class talent

**Salary**: Php17,000.00 - Php27,000.00 per month

**Benefits**:

- Company Christmas gift
- Health insurance
- Paid training

Schedule:

- 8 hour shift
- Flexible shift
- Rotational shift
- Shift system

Supplemental pay types:

- 13th month salary

Ability to commute/relocate:

- Muntinlupa City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Representative: 1 year (preferred)

**Language**:

- English (required)
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Customer Service Representative

Carmona, Cavite Mets Logistics Inc

Posted today

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Job Description

Minimum qualifications:
**Bachelor's degree in business, marketing or related field

**Must have comprehensive and current knowledge of industry trends

**Must have the drive and energy to manage multiple accounts while looking for new prospective clients

**Must have excellent verbal and communication skills

**Must have the ability to understand client needs and handle the negotiation process

**Must have strong time management skills

**Must be proficient in MS Office and Google drive

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
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Customer Service Representative

Muntinlupa, National Capital Region Ubiquity Global Services

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Job Description

**We’re hiring.**

Ubiquity is hiring for **Customer Service Representatives** to join our pioneer team in **Laguna**. Our Customer Service Representatives is an integral role in the operations of our Laguna office.

**We’re made of something different.**

We act with empathy and urgency. We treat our clients, colleagues, and community like members of the family. We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals - every person, in every role, for our company and our clients. Think you have what it takes? **Join us!**

**The details.**

Day-to-day responsibilities:

- Attends to customers' needs by answering product and service-related queries
- Provides product overview and information about other services and offerings
- suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed
- Preferably with atleast 6 months of BPO Experience
- At least High School Educational Attainment
- Average Communication Skills
- Amenable to work onsite in **Southwoods Mall Biñan Laguna**:

- Amenable to work on Graveyard/Nigh shift schedule
- Complete Government Numbers (SSS, Pag-Ibig, TIN, Philhealth) and valid NBI/Police Clearance

**The Perks.**
- Life Insurance Benefits
- Learning and Development Opportunities
- Retirement Benefits

**What we do.**

Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations. Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.

**We want you.**

We’re committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.

**Job Types**: Full-time, Permanent

**Salary**: Php20,000.00 per month

**Benefits**:

- Additional leave
- Flextime
- On-site parking
- Paid training
- Staff meals provided
- Transportation service provided

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Flexible shift
- Night shift
- Shift system

Supplemental pay types:

- 13th month salary
- Bonus pay
- Overtime pay
- Performance bonus
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Customer Service Representative (Parañaque)

Parañaque, National Capital Region Ibex_Xtra

Posted 2 days ago

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Job Description

Qualifications:
• Senior High School Graduates (new curriculum) br>• ompleted Second Year College, no back subjects (old curriculum) < r>• G od English oral communication skills. < r>• BPO experience is preferred but not required. < r>
Work Location: 7/F SM City BF Dr. A. Santos Ave., Brgy. BF Homes, Dist. II Parañaque City
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Customer Service Representative (Alabang)

Muntinlupa, National Capital Region Ibex_Xtra

Posted 4 days ago

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Job Description

Qualifications:
• Senior High School Graduates (new curriculum) br>• ompleted Second Year College, no back subjects (old curriculum) < r>• G od English oral communication skills. < r>• B O experience is preferred but not required. < r>

LOB:
Retail Account - Non-Voice
Beauty-Retail Account - Voice and Non-Voice

Work Location: G/F 8/F & 9F CTP Asean Tower BLK3 Lot 3 Asean Drive Spectrum District Filinvest City, Alabang, Muntinlupa City
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Customer Service Representative - Retail

Muntinlupa, National Capital Region DRM, INC.

Posted 12 days ago

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Job Description

JOB TYPE: Full-time | Permanent
WORK LOCATION: Alabang br>SALARY: Up to 20k

JOB DESCRIPTION:
As a Customer Support Associate, you’ll be assisting retail customers with order placement, tracking, and returns. You’ll also handle product inquiries, shipping concerns, and account-related updates via voice support. A high level of patience and understanding is expected, especially during peak seasons and promotions.
QUALIFICATIONS:
• K12 Graduate or High School Graduate (Old Curriculum) with at least 6 months of voice BPO experience < r>• Strong command of the English language < r>• Customer-oriented with a positive attitude and problem-solving mindset < r>• Must be willing to work in Alabang and on a shifting schedule < r>
BENEFITS:
• Work on-site allowance* < r>• Extensive HMO coverage for you and your dependents < r>• Non-Taxable Allowance on top of your basic salary < r>• Excellent Program Incentives based on performance < r>• Group Life Insurance - we got your back! < r>• 30 Service Incentive Leaves (15 days convertible to cash)
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Customer Service Representative-Export

Las Piñas, National Capital Region Soonest Global Express Corporation

Posted 12 days ago

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Job Description

Job Description:
-Handling all incoming customer queries and questions. br>-Providing the appropriate service and information or referring clients to another department.
-Referring problematic issues that they cannot solve to management.
-Resolving customer complaints and issuing refunds as needed.
-Handling payment transactions.
-Adhering to a company’s policies and procedures at all times when assisting customers. < r>
Main Duties and Responsibilities:
-Create booking of import and export shipments.
-Coordinate as well as monitor shipments, and ensure timely delivery.
-Prepare and send manifest: Pre-alert, arrival notice, invoice, and other related documents.
-Coordinate shipments with client agents, brokers, truckers, and carriers to ensure smooth operations.
-Ensure accuracy and correctness of all documents as well as shipment details.

Customer Service Assistant Qualification/Skills:
-Strong attention to details.
-Good communication skills.
-Highly organized.
-Active listener.
-Problem solving skills.
-Personal/professional ethics.

Education and Experience Requirements:
-Graduate of Bachelor’s degree in Customs Administration is an advantage but not required. < r>-Two (2) years of experience as Customer Service Assistant in logistics & freight forwarding is an advantage but not required.
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