6,728 Retail Management jobs in the Philippines

Job Descriptions:

Responsible for the management of the establishment, maintenance, and upgrade of Xiaomi retail fronts in the Philippines.

Responsible for the output and supervision of the VM display standards of Xiaomi retail fronts in the Philippines.

Responsible for the management of budget and expense reimbursement for retail fronts.

Liaise with headquarters and local suppliers and procurement to follow up on the procurement, transportation, and installation of retail counters.

Monitor the productivity and optimize low-efficiency retail fronts.

Ensure that retail front management matches the RMS system processes.

Job Requirements:

English can be used as a working language.

Over 5 years of experience in retail.

Bachelor's degree or higher.

Telecommunications industry preferred.

Description

As a Management Trainee in Retail Operations, you'll join a group of aspiring leaders who will undergo a 9-month training program that will prepare you with the necessary know-how and skills to manage a store (or more) in the fast-paced food service environment.

About the Program

We believe that leadership by example is best. Understanding the challenges faced by one's future teammates and excelling in performing their roles are key to successfully taking care of the team and the Company with credibility and confidence.

Through a 3-level training curriculum, you will be taught each of the roles of your future team:

1. A master crew member

2. An supportive shift leader and trainer

3. A service-oriented store leader

In each stage, you will be guided through a combination of classroom instruction, practical activities and a lot of time on the floor for you to apply your learnings and hone your skills. In order to move on to the next level, you will need to meet the expectations of the current stage, within the allotted time frame.

The goal is for you to become a Confident, Service-Oriented Business Leader

• nurture mastery of operations for smooth and efficient service

• build, develop and manage the team

• set the example for others to follow on genuine, caring customer service

• identify and seize opportunities for growth

What you need to succeed

• Bachelor's degree in Business, Humanities, Psychology, Engineering, Hospitality or any related course
• 1-2 years work experience OR if a fresh graduate, at least a year of leadership experience in an academic or extra-curricular setting
• Natural desire to be of service to others – our customers, team members, co-workers
• Openness to undertake unfamiliar tasks or situations
• Initiative to figure things out and perseverance to try again when things don't go as planned

About us

Anyone Can Cook is a food company that grew its name by consistently upholding its commitment to quality in the making of products, whether for institutional accounts (including the most popular of coffee chains) or through its own Purple Oven stores.

It was able to do so with the commitment of all the people who worked behind the scenes as a team, collaborating with the different facets involved in the making of a good thing – suppliers, personnel, contractors, creatives, auditors, and others.

Today, it hopes to face what is challenging lately, recognizing this as opportunity, embracing fully what is exciting ahead. We would like to enhance the team with extraordinary individuals who resonate with and value the desire to keep quality present in all aspects of the work – in the commissary, stores, offices, and everything in between.

The search is on for individuals who:

• want to contribute their creative talents, organization skills and disciplined work ethic to a team that is still learning and growing

• have both the confidence to lead others and the openness to learn how to tackle challenges on the job

• are prepared to offer their commitment long term, will not give up so easily when there are stumbling blocks

How to apply

Send us an email at

1. Indicate position applied for on the subject line.

2. Attach the following (in PDF format):

a. Your up-to-date resume

b. A one-page brief on what you think will help you succeed in this role. Recount experiences that will best exemplify the qualities you mentioned.

c. Photos or illustrations with captions that would give us a better appreciation of the qualities or experiences you mentioned in the brief.

As a Management Trainee in Retail Operations, you'll join a group of aspiring leaders who will undergo a 9-month training program that will prepare you with the necessary know-how and skills to manage a store (or more) in the fast-paced food service environment.We believe that leadership by example is best. Understanding the challenges faced by one's future teammates and excelling in performing their roles are key to successfully taking care of the team and the Company with credibility and confidence.

About the Program

Through a 3-level training curriculum, you will be taught each of the roles of your future team:

1. A master crew member

2. An supportive shift leader and trainer

3. A service-oriented store leader

In each stage, you will be guided through a combination of classroom instruction, practical activities and a lot of time on the floor for you to apply your learnings and hone your skills. In order to move on to the next level, you will need to meet the expectations of the current stage, within the allotted time frame.

The goal is for you to become a Confident, Service-Oriented Business Leader

- nurture mastery of operations for smooth and efficient service

- build, develop and manage the team

- set the example for others to follow on genuine, caring customer service

- identify and seize opportunities for growth

What you need to succeed

Bachelor's degree in Business, Humanities, Psychology, Engineering, Hospitality or any related course1-2 years work experience OR if a fresh graduate, at least a year of leadership experience in an academic or extra-curricular setting

Natural desire to be of service to others – our customers, team members, co-workers

Openness to undertake unfamiliar tasks or situations

Initiative to figure things out and perseverance to try again when things don't go as planned

About us

Anyone Can Cook is a food company that grew its name by consistently upholding its commitment to quality in the making of products, whether for institutional accounts (including the most popular of coffee chains) or through its own Purple Oven stores.

It was able to do so with the commitment of all the people who worked behind the scenes as a team, collaborating with the different facets involved in the making of a good thing – suppliers, personnel, contractors, creatives, auditors, and others.

Today, it hopes to face what is challenging lately, recognizing this as opportunity, embracing fully what is exciting ahead. We would like to enhance the team with extraordinary individuals who resonate with and value the desire to keep quality present in all aspects of the work – in the commissary, stores, offices, and everything in between.

The search is on for individuals who:

- want to contribute their creative talents, organization skills and disciplined work ethic to a team that is still learning and growing

- have both the confidence to lead others and the openness to learn how to tackle challenges on the job

- are prepared to offer their commitment long term, will not give up so easily when there are stumbling blocks

Job Types: Full-time, Fresh graduate

Work Location: In person

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory , our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn , X , YouTube , and Facebook .

Inviting applications for the role of Process Developer, Customer Service

In this role, you will support customers in English via calls and emails.

Responsibilities

• Receive and respond to customer calls, emails and chats; capture and verify required information

• Support customer enquiries with empathy regarding financial products and services in an efficient and timely manner

• Resolve customer issues and concerns in a professional and efficient manner

• Maintain accurate records of customer interactions and resolutions

• Effectively communicate solutions and recommendations to clients

• Stay up to date with product and service offerings to provide accurate information to customers

• Meet or exceed established performance metrics, such as response time and customer satisfaction

• Meet or exceed quality assurance targets

• Effective Client Account Management to drive client advocacy

Qualifications we seek in you

Minimum Qualifications

• High School or Senior High School Graduate

• customer service experience, preferably in financial services

• Strong written and verbal communication skills

• Strong numeracy and problem-solving skills

• Ability to work in a fast-paced environment and handle a high volume of customer inquiries

• Strong attention to detail and ability to maintain accurate records. - Positive and professional attitude

• Open to flexible schedule, including evenings and weekends

Preferred Qualifications/ Skills

• Communication (written / insights synthesis and reporting in a presentation)

• Decision making / critical thinking.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation

• Make an impact – Drive change for global enterprises and solve business challenges that matter

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

ONGOING OVER THE PHONE INTERVIEW

NON VOICE ACCOUNT

• Bridgetowne site

26, ,000 Package

Incentives HMO Paid trainings Night diff

Qualifications :

• at least 6 mos call center experience
• Strong communication skills (Verbal & Written)
• SHS, Undergraduate, Associate, College Graduate
• CAN Work on site & START ASAP

TIPS & GUIDE ARE PROVIDED UNTIL Final Interview

Job Type: Full-time

Pay: Php20, Php28,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Paid training

Experience:

• Customer service: 1 year (Required)
• Technical support: 1 year (Required)

Language:

• English (Required)

Location:

• Pasig (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

About the role

We are seeking a motivated and service-oriented Customer Service representative. In this full-time role, you will be responsible for providing exceptional customer support to our clients in the telecommunications industry. Based in Davao City, Davao del Sur, this is an excellent opportunity to develop your skills in a dynamic and fast-paced environment.

What you'll be doing

Handling inbound customer calls and emails to address inquiries, troubleshoot issues, and provide solutions

Maintaining accurate records and documentation of all customer interactions

Identifying and escalating complex issues to the appropriate team or department

Providing product and service information to customers and assisting with sales and order processing

Actively seeking opportunities to improve customer satisfaction and resolve complaints effectively

Participating in team meetings and training sessions to continuously enhance your knowledge and skills

What we're looking for

At least HS or SHS Graduate

Previous experience in a customer service or call centre role, preferably in the telecommunications industry

Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner

Strong problem-solving and critical thinking abilities to handle a variety of customer inquiries and issues

Familiarity with customer service software and tools, such as CRM systems

Willingness to work in a fast-paced environment and adapt to changing priorities

Commitment to delivering high-quality customer service and maintaining a positive, solutions-oriented attitude

We're looking for a detail-oriented and motivated individual from the Philippines to join our team as a Customer Support Assistant. You'll be helping our users with questions, guiding them through our platform, and ensuring they have the best possible experience.

Key Responsibilities

• Respond to customer inquiries via chat, email, and support tickets.
• Provide clear and friendly assistance with bookings, payments, and account setup.
• Record customer feedback and share it with the team to improve services.
• Assist with light administrative tasks (data entry, scheduling, basic reporting).
• Work collaboratively with our global team.

Qualifications

• Strong written English communication skills.
• Computer literate (Google Workspace, email, chat platforms).
• Positive, problem-solving attitude with attention to detail.
• Reliable internet connection and a quiet working environment.
• Previous customer service or BPO experience is a plus but not required.

Job Type: Full-time

Pay: Php10, Php21,218.54 per month

Benefits:

• Paid training
• Work from home

Language:

• English (Preferred)

Work Location: Remote

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer, Customer Care

Bank Operations Client Service Officer's primary responsibility is to be a part of a high performing team that delivers to the desired business and client outcomes. This role will assist the Team Manager in motivating their team and creating a client led culture

Responsibilities

• Providing outstanding service to clients, colleagues, partners and stakeholders (internal and external)

• Case management, enhanced customer due diligence

• Escalation of regulatory reporting matters

• Achievement of daily Key Performance Indicators of individual and team

• Meeting or exceeding quality assurance targets

• Effective Client Account Management to drive client advocacy

• Raising issues through the correct channels, challenging positively and proactively working to overcome barriers.

• Adding value to each client interaction by understanding the client needs and adapting to find the best service approach

• Identify and implement continuous improvements

• Liaise with clients, internal business units, law enforcement agencies, industry representatives and other financial institutions

Preferred qualifications

• Previous experience in a fast-paced client focused environment desirable

• General understanding of banking processes and products gained through previous banking experience

• Experience in working with multiple stakeholders across a wide range of business area

• Mortgage Lending Experience

• Strong communication skills/ verbal communication

Qualifications we seek in you

Minimum Qualifications / Skills

• Ability to recognize, analyze and solve problems

• Strong numeracy and communication (both oral and written) skills

• High level of attention to detail and commitment to quality

• Professional telephone manner with the ability to build rapport with clients/stakeholders

• Flexible and willing to try different approaches to reach successful outcomes

• Understanding of the financial services industry

• Accountability in all aspects of case management

• Knowledge and experience in using complaints procedure

• Passionate about helping people and excited about a career in Client Service

• Positive attitude and desire to make a difference

• Thrives from working in a team environment with high performing people

• Ability to build effective working relationships with both internal & external staff

• Conflict resolution and negotiation skills

• Strong understanding of team and business requirements

• Comfortable with being measured and is accountable for own performance and results

• Strives to identify efficiencies and improvements to how we operate

• Ability to handle high work volumes and perform effectively under pressure

• Time management and ability to keep to deadlines

• Desire and ability to constantly develop and maintain Client Service skills

• Experience in multi-tasking to meet all work requirements & timeframes

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, colour, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About the role

We are seeking a passionate and dedicated Customer Service professional to join our dynamic team at MKS WORKFORCE MANAGEMENT SERVICES INC'. As a Customer Service representative, you will play a crucial role in providing exceptional support to our valued clients, ensuring their satisfaction and loyalty. This full-time position is based in Makati City Metro Manila.

What you'll be doing

• Respond promptly and professionally to incoming customer inquiries and requests via phone, email, and other communication channels
• Provide accurate and effective solutions to customer issues, resolving problems efficiently and courteously
• Maintain detailed records of customer interactions and follow-up actions
• Identify opportunities to enhance the customer experience and provide feedback to the management team
• Collaborate with cross-functional teams to ensure seamless service delivery
• Adhere to company policies, procedures, and quality standards
• Participate in continuous training and development to stay up-to-date with industry trends and best practices

What we're looking for

• Proven experience in a customer service or call centre role, preferably within the Call Centre & Customer Service industry
• Excellent communication and interpersonal skills, with the ability to listen actively and respond effectively
• Strong problem-solving and critical-thinking skills to handle a variety of customer inquiries and concerns
• Proficiency in the English language, both written and verbal
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
• Genuine passion for delivering exceptional customer service and a commitment to exceeding client expectations

What we offer

At MKS WORKFORCE MANAGEMENT SERVICES INC', we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career growth and development, and a range of benefits to support your overall well-being. We believe in fostering a culture of collaboration, innovation, and work-life balance, so you can thrive both professionally and personally.

About us

MKS WORKFORCE MANAGEMENT SERVICES INC' is a leading provider of workforce management services, specialising in customer service solutions. With a strong reputation for excellence and a client-centric approach, we have established ourselves as a trusted partner for businesses across various industries. Our goal is to empower our clients to achieve their objectives by delivering exceptional customer experiences.

If you are excited to join our team and contribute to our continued success, we encourage you to apply now.