29 Retail Associate jobs in Cagayan de Oro
Sales Assistant- Sm Cdo2
Cagayan de Oro, Misamis Oriental
ELRO Corporation
Posted today
Job Viewed
Job Description
**SALES ASSISTANT**
- Male/Female, at least high school graduate
- Provides assistance in facilitating inventory
- Assists in promoting our items
- Perform other tasks assigned
**Please attach your updated RESUME/BIODATA.**
Pay: Php390.00 per day
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Commission pay
- Overtime pay
**Education**:
- Junior High School (required)
- Male/Female, at least high school graduate
- Provides assistance in facilitating inventory
- Assists in promoting our items
- Perform other tasks assigned
**Please attach your updated RESUME/BIODATA.**
Pay: Php390.00 per day
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Commission pay
- Overtime pay
**Education**:
- Junior High School (required)
This advertiser has chosen not to accept applicants from your region.
0
Store Sales Assistant - Cagayan de Oro
Cagayan de Oro, Misamis Oriental
Wheyking Inc.
Posted today
Job Viewed
Job Description
High level of customer interaction, meaning sales assistants should have good customer service and communication skills. They will interact thru our walk-in customers.
- Communicates and manage customer relationships;
- Assists the customer to find the products they are looking for.
- Gives advice and guidance on product selection to customers
- Maintain and update customer database
- Deals with customer complaints responsibly
- Handles POS in Cashiering area
- Merchandise the products
**Required Education, Skills, and Qualifications**:
- College level
- With experience in retailed store is advantageous.
- Can memorize prices and product knowledge
- Flexible, Energetic and hardworking
- Strong Team Player
- Willing to undergo training
**Job Types**: Full-time, Permanent
**Salary**: Php421.73 - Php450.00 per day
**Benefits**:
- Company events
- Health insurance
- Paid training
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Commission pay
- Overtime pay
- Performance bonus
- Communicates and manage customer relationships;
- Assists the customer to find the products they are looking for.
- Gives advice and guidance on product selection to customers
- Maintain and update customer database
- Deals with customer complaints responsibly
- Handles POS in Cashiering area
- Merchandise the products
**Required Education, Skills, and Qualifications**:
- College level
- With experience in retailed store is advantageous.
- Can memorize prices and product knowledge
- Flexible, Energetic and hardworking
- Strong Team Player
- Willing to undergo training
**Job Types**: Full-time, Permanent
**Salary**: Php421.73 - Php450.00 per day
**Benefits**:
- Company events
- Health insurance
- Paid training
Schedule:
- Day shift
Supplemental pay types:
- 13th month salary
- Anniversary bonus
- Commission pay
- Overtime pay
- Performance bonus
This advertiser has chosen not to accept applicants from your region.
1
Assistant Sales Manager
Cagayan de Oro, Misamis Oriental
Limac Enterprises, Inc.
Posted today
Job Viewed
Job Description
QUALIFICATIONS
- Must have at least two (2) years experience in FMCG sales or related field
- Customer service oriented with excellent verbal and written communication skills
- Has excellent computer skills and proficient in MS Office for tracking and recording information, updating and verification of customer accounts, monitoring sales performance and receivables, executing of marketing programs, route scheduling and other related information
- Can manage and mentor a team effectively
- Must be willing to travel outside of Cagayan de Oro City and willing to do field work
- Knows how to drive with valid driver’s license
Office is located at Diversion Road, Zone 8, Bulua, Cagayan de Oro City
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- FMCG Sales: 2 years (preferred)
License/Certification:
- Driver's License (preferred)
Willingness to travel:
- 100% (preferred)
- Must have at least two (2) years experience in FMCG sales or related field
- Customer service oriented with excellent verbal and written communication skills
- Has excellent computer skills and proficient in MS Office for tracking and recording information, updating and verification of customer accounts, monitoring sales performance and receivables, executing of marketing programs, route scheduling and other related information
- Can manage and mentor a team effectively
- Must be willing to travel outside of Cagayan de Oro City and willing to do field work
- Knows how to drive with valid driver’s license
Office is located at Diversion Road, Zone 8, Bulua, Cagayan de Oro City
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- FMCG Sales: 2 years (preferred)
License/Certification:
- Driver's License (preferred)
Willingness to travel:
- 100% (preferred)
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Cagayan de Oro, Misamis Oriental
iSphere Global Inc.
Posted today
Job Viewed
Job Description
**Looking for CSR!**
Minimum Requirements for all accounts:
- Applicant must be at least 18 years old
- Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
- Above Average English communication skills
- Good computer navigational skills on multiple systems
- Typing speed of 25 - 30 WPM
**Salary**: Php15,000.00 - Php16,850.00 per month
Schedule:
- Shift system
**Experience**:
- Customer Service Representative: 1 year (preferred)
Minimum Requirements for all accounts:
- Applicant must be at least 18 years old
- Applicant is a high school graduate (old curriculum)/senior high school graduate (new curriculum)
- Above Average English communication skills
- Good computer navigational skills on multiple systems
- Typing speed of 25 - 30 WPM
**Salary**: Php15,000.00 - Php16,850.00 per month
Schedule:
- Shift system
**Experience**:
- Customer Service Representative: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Advisor - Taguig 2025
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 25 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Taguig 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Fort Bonifacio - Uptown Mall
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Taguig 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Fort Bonifacio - Uptown Mall
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Advisor - Baguio 2023
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 25 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Baguio 2023
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time :00
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Baguio 2023
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time :00
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the** Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
5
Customer Service Advisor - Baguio 2025
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 25 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - Baguio 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - Baguio 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Baguio City - TechnoHub B
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Retail associate Jobs in Cagayan de Oro !
6
Customer Service Representative (Hybrid Account)
Cagayan de Oro, Misamis Oriental
Support Zebra
Posted today
Job Viewed
Job Description
Ready to join the **biggest Homegrown BPO in Cagayan de Oro City**? Interested in being part of an incredible team who is passionate about community and company culture? In the Philippines, we pride ourselves on our positivity and a work hard play hard mentality. We have a deep love of life and family, and we can't wait for you to join us!
**We're Hiring**
The **Customer Service Representative** is responsible for tackling customer issues, complaints, and inquiries head-on - all while keeping customer satisfaction at the forefront of their decision-making and communication.
**Responsibilities**
- Take inbound calls
**Qualifications**
- Effective communications skills (verbal, listening, and written)
- Critical thinking and problem-solving skills
- Neutral Accent
- Must have attention to detail
- Good command in English Language
- With or without BPO experience
**Type of Support**
- Voice
- Non-voice
**Salary**: Php12,000.00 - Php13,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cagayan de Oro, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**We're Hiring**
The **Customer Service Representative** is responsible for tackling customer issues, complaints, and inquiries head-on - all while keeping customer satisfaction at the forefront of their decision-making and communication.
**Responsibilities**
- Take inbound calls
**Qualifications**
- Effective communications skills (verbal, listening, and written)
- Critical thinking and problem-solving skills
- Neutral Accent
- Must have attention to detail
- Good command in English Language
- With or without BPO experience
**Type of Support**
- Voice
- Non-voice
**Salary**: Php12,000.00 - Php13,000.00 per month
**Benefits**:
- Health insurance
- Paid training
- Promotion to permanent employee
- Transportation service provided
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Cagayan de Oro, Misamis Oriental: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Service Representative: 1 year (preferred)
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Advisor - CDO XTRA 2025
Cagayan de Oro, Misamis Oriental
Concentrix
Posted 25 days ago
Job Viewed
Job Description
Job Title:
Customer Service Advisor - CDO XTRA 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Cagayan de Oro - Trade St
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Advisor - CDO XTRA 2025
Job Description
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
**Candidate Profile**
- High school diploma with three to six months of relevant experience preferred
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
#LI-DNI
Location:
PHL Cagayan de Oro - Trade St
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
8