Customer Service Representative

Makati, National Capital Region Lexie

Posted 1 day ago

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Job Description

We are looking for dedicated and enthusiastic Customer Service Representatives to join our team. The CSR will serve as the first point of contact for customers, handling inquiries, providing information, and resolving concerns in a professional and timely manner.
br>Key Responsibilities:

Answer and manage customer inquiries through phone, email, or chat.
Provide accurate information about products, services, and policies.
Resolve customer issues with empathy, patience, and professionalism.
Document and update customer records in the system.
Escalate complex issues to the appropriate department when necessary.
Maintain a positive and approachable attitude to ensure customer satisfaction.
Work effectively with team members to meet performance goals and service standards.
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Customer Service Representative

Makati, National Capital Region Neksjob Corporation

Posted 3 days ago

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Job Description

Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:

At least HS Graduate (old curriculum) /SHS Graduate
With or w/out CSE Experience
Good to excellent English communication skills
Willing to start immediately.


Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Manila, Metropolitan Manila Neksjob Corporation

Posted 3 days ago

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Job Description

Job description:
Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings. br>
Qualifications:

At least HS Graduate (old curriculum) /SHS Graduate
With or w/out Call Center Experience
Good to excellent English communication skills
Willing to start immediately.


Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Taguig, National Capital Region Eteam Workforce Private Corporation

Posted 4 days ago

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Job Description

Qualification:
br>Bachelor’s degree or equivalent work experience in customer support, business, IT, or a related field. < r>1 year of experience in a customer-facing role, preferably in fintech, crypto, or a technology-driven environment.
Strong communication skills with excellent written and verbal English.
Experience with customer service platforms (e.g., Zendesk, Salesforce) preferred.
Ability to work flexible hours, including weekends and holidays if needed.

Hybrid
Monday-Friday

Duties and Responsibilities:

Provide high-quality, empathetic, and efficient customer support via email, chat, or phone.

Resolve issues related to account access, identity verification, transaction discrepancies, and security.

Investigate and escalate complex technical or fraud-related cases to the appropriate team.

Maintain up-to-date knowledge of Company products, services, and policies.

Analyze customer feedback and identify trends to help improve our support workflows and user experience.

Collaborate with engineering, compliance, and product teams to resolve bugs or system issues.

Monitor key support metrics (e.g., response time, CSAT) and meet or exceed SLAs.

Document internal processes, contribute to knowledge base articles, and suggest process improvements.
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Customer Service Representative

Pasay, National Capital Region Dynamic Talent Solutions

Posted 9 days ago

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Job Description

The Customer Resolutions agent will provide and maintain excellent customer relations by ensuring customer inquiries are handled in a prompt, efficient, courteous, effective, and professional manner. Assist customer queries, collect loan payments, and resolve delinquent customer loans by leveraging retention and liquidation strategies. Manage customer contact through inbound call queues and outbound dialer campaigns. Adhere to investor servicing guidelines and internal policies and procedures.
br>

Display effective collection techniques, call handling skills, and negotiate with confidence to obtain delinquency resolution.
Provide accurate and relevant information to the customer.
Inbound and outbound calls for loans current month owing through foreclosure (Customer Service and Collection Calls in English)
Effectively provide prompt, accurate and professional responses to customer inquiries
Successfully resolve routine inquiries regarding payments, escrow, loan terms etc.
Display active listening skills
Document loan activity on MSP
Actively collect on past due payments
Establish payment arrangements and determine strategies to resolve delinquency
Foreclosure questions and concerns
Determine the reason for default
Counsel customers about consequences of delinquency
Maintaining service levels and call center performance metrics - Schedule Adherence, Average Call Handle Time, Attendance / Availability
Payment Collection and Deal Production

Requirements
College degree preferred.
Open to College undergraduates with 12 months BPO experience preferable in collections department.
Ability to handle customer escalations and is the go-to person for leadership to handle more difficult calls.
Demonstrates positive attitude, adds to a positive team morale and is eager to take on and learn new things.
Ability to work independently.
B2 level English communication skill verbal or written
Stable Internet connection – Hybrid work from home model
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Customer Service Representative

Mandaluyong, National Capital Region BPOJobOpenings

Posted 10 days ago

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Job Description

Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from residences, call centers, or office settings.
br>
Qualifications:
At least HS Graduate (old curriculum) /SHS Graduate
Good to excellent English communication skills
Willing to start immediately.


Why pick us?
Exciting Performance Bonuses & Account-Specific Allowances
Career Advancement Opportunities
Promote Within the Company
Comprehensive Healthcare Benefits
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Makati, National Capital Region Miranda HR

Posted 14 days ago

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Job Description

We’re HIRING!
CUSTOMER SERVICE REPRESENTATIVE br>Looking for your first job or a fresh start? This might be perfect for you! We’re on the lookout for Customer Service Reps - NO BPO EXPERIENCE NEEDED < r> What you need:
- High School or Senior High grad
- Okay communication skills
- Willing to work onsite (Makati or Pasig)

What you’ll get: < r>- HMO + Life Insurance
- Performance incentives (yes, extra pay!)
- Free P2P shuttle service
- Free parking
- Night differential pay

If you're ready to start working and want a chill and supportive environment to learn and grow, this is it!
Message me if you’re interested or want more details. I can help you apply!
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative

Manila, Metropolitan Manila Lexie staffing and business consulting

Posted 14 days ago

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Job Description

We are looking for a motivated and customer-focused Call Center Agent to join our team. In this role, you will be the first point of contact for customers, handling inbound and/or outbound calls to address inquiries, provide information, resolve issues, and ensure customer satisfaction.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Makati, National Capital Region Dempsey Resource Management Inc.

Posted 15 days ago

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Job Description

Job Summary:
The Customer Service Representative (CSR) is responsible for handling customer inquiries, concerns, and complaints via phone, email, chat, or in person. The role ensures excellent service by providing accurate information, resolving issues efficiently, and maintaining a positive company image in every interaction. br>
Key Responsibilities:
Answer customer inquiries through phone, email, chat, or social media platforms.
Provide accurate information about products, services, billing, or policies.
Handle complaints professionally, escalate complex issues when necessary.
Document all interactions in the CRM or ticketing system accurately.
Follow up on customer concerns to ensure resolution and satisfaction.
Meet or exceed performance metrics such as quality scores, response times, and customer satisfaction ratings.
Participate in training sessions and continuous learning to stay updated on company policies and product knowledge.
Maintain a professional and empathetic tone in all customer interactions.
Collaborate with other departments (e.g., Technical, Sales, Logistics) to resolve customer issues.

Qualifications:
At least a high school graduate; college level or degree is an advantage.
Previous customer service or call center experience preferred but not required.
Excellent communication skills in English and Filipino (written and verbal).
Strong problem-solving and conflict-resolution skills.
Basic computer literacy and familiarity with common office or CRM tools.
Willing to work on shifting schedules, weekends, or holidays (for BPO setups).
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Customer Service Representative

Makati, National Capital Region SmoothMoves Inc

Posted 15 days ago

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Job Description

Qualifications:
- Bachelor's degree or relevant work experience br>- Strong written and verbal communication skills
- Must be amenable to work at Makati City
- Can start ASAP

Job Description:
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
This advertiser has chosen not to accept applicants from your region.
 

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