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Job Overview: Customer Service Supervisor – Front Desk (After Sales)

The Customer Service Supervisor – Front Desk (After Sales) is responsible for leading the day-to-day operations of the front desk team to ensure a seamless and satisfying after-sales experience for customers. This role involves supervising staff, resolving escalated concerns, and upholding service standards to deliver prompt, courteous, and solution-driven support. The ideal candidate is customer-focused, detail-oriented, and experienced in managing front-line service operations.

Key Responsibilities:

• Supervise and mentor front desk customer service staff to ensure consistent professionalism and high-quality service.
• Oversee the timely resolution of customer inquiries, complaints, product returns, warranties, and other after-sales concerns.
• Implement and uphold standard operating procedures (SOPs) to streamline after-sales service processes.
• Manage escalated customer issues, providing effective and timely resolutions.
• Coordinate with internal departments such as logistics, sales, and technical support to resolve customer concerns efficiently.
• Track and analyze customer service metrics to identify areas for improvement and optimize service delivery.
• Conduct regular training and refresher courses for front desk staff on product knowledge, service etiquette, and company policies.
• Ensure accurate documentation and recordkeeping of all customer interactions and resolutions.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field.
• Minimum of 2–3 years of experience in customer service, with at least one year in a supervisory or team lead capacity.
• Excellent communication and interpersonal skills, with the ability to manage and resolve conflicts professionally.
• Strong problem-solving skills and the ability to perform under pressure.
• Familiarity with after-sales service procedures, including returns and warranty processes, is an advantage.
• Proficient in Microsoft Office and customer relationship management (CRM) software.

Job Type: Full-time

Pay: Php20, Php30,000.00 per month

Benefits:

• Company events
• Employee discount
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)

Work Location: In person

Job Summary :

We are looking for dedicated and customer-oriented individuals to join our Local Account team as Customer Service Representatives/Call Center Agent. This role involves handling inbound calls and assisting customers with order verification and product inquiries in either Tagalog or English.

Sched - Day shift

Key Responsibilities:

• Handle inbound customer calls in a professional and courteous manner
• Verify customer orders and assist with product inquiries
• Ensure accurate and timely information is provided to customers
• Use basic computer functions and shortcut keys to navigate systems efficiently
• Maintain a positive and helpful attitude at all times

Willing to be assigned at San Juan 2 F. Roxas, Manila, Metro Manila (Searchable at Google Maps)

Benefits:

• Accidental Insurance
• HMO (150,000 annual benefit limit)
• Complete government benefits

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

• Paid training

Work Location: In person

The Customer Service Intern will assist the team in verifying client information, encoding data accurately into the company system, and supporting customer service operations. This role aims to provide hands-on experience in client management, data handling, and customer communication while maintaining confidentiality and accuracy in all records.

• Verify and validate client information through phone calls, emails, or system checks.
• Encode and update client data accurately in the internal database or CRM system.
• Assist in monitoring and organizing client documents and files.
• Ensure accuracy, confidentiality, and timeliness of all client-related transactions.
• Generate simple reports or summaries as needed by the supervisor.
• Perform other administrative or support duties as assigned.

About the role

We are seeking a motivated Customer Service Representative to join our team at the Sta. Mesa site of AGVILL RESOURCES INC'. As a Customer Service Representative, you will be the primary point of contact for our customers, providing exceptional service and support. This is a full-time position based in San Juan City Metro Manila.

What you'll be doing

• Responding to customer inquiries and addressing their concerns in a timely and professional manner
• Handling customer complaints and resolving issues effectively
• Providing accurate information about our products and services
• Documenting customer interactions and maintaining detailed records
• Identifying opportunities to improve customer satisfaction and suggesting process improvements
• Collaborating with cross-functional teams to ensure seamless customer experiences

What we're looking for

• At least 1 year of experience in a customer service role, preferably in a call centre environment
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and decision-making skills
• Proficiency in English and the local language(s)
• Ability to multitask, prioritize and work under pressure
• Empathy, patience and a genuine desire to help customers

What we offer

At AGVILL RESOURCES INC', we are committed to providing a supportive and inclusive work environment. We offer competitive compensation, opportunities for career growth, and a range of benefits to support your well-being. Our team-oriented culture encourages collaboration, learning, and work-life balance.

About us

AGVILL RESOURCES INC' is a leading provider of customer-centric solutions. With a strong focus on innovation and customer satisfaction, we strive to deliver exceptional experiences to our clients. Our dedicated team of professionals is passionate about making a positive impact and contributing to the success of the communities we serve.

Apply now to become our next Customer Service Representative and join our dynamic team at AGVILL RESOURCES INC'.

Job description:

Job Summary:

We are looking for an Customer Service Representative to join our team in the retail sales of household appliances. The role involves assisting customers with product inquiries, sales support, and after-sales service to ensure a positive shopping experience. The ideal candidate is approachable, detail-oriented, and passionate about helping customers find the right appliances for their needs.

Key Responsibilities:

• Provide professional assistance to customers through in-store, phone, or online inquiries.
• Explain product features, specifications, pricing, and warranty details clearly and accurately.
• Process customer orders, returns, and exchanges in accordance with company policies.
• Coordinate with the sales and logistics teams for delivery updates and order tracking.
• Handle customer complaints and provide quick and effective solutions.
• Maintain records of customer interactions and transactions in the system.
• Stay knowledgeable about current promotions, new product releases, and store policies.
• Support the sales team in achieving customer satisfaction and store sales goals.

Qualifications:

• Education: At least a High School Diploma or Bachelor's Degree (any field).
• Experience: No prior experience required; experience in retail or customer-facing roles is an advantage
• Strong communication and interpersonal skills.
• Good problem-solving and active listening abilities.
• Basic computer skills (MS Office)
• Ability to multitask and work well under pressure.
• Customer-focused attitude with professionalism and enthusiasm.

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• HMO
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee
• Paid Sick Leave
• Paid Vacation Leave
• Bereavement Leave

Job Description

• Assist the Service Department in processing Authorized Service Center's rebates , monitoring and assisting the Authorized Service Center
• Performs job functions consistent with the corporate vision and mission statements and the core values of the company.
• Responsible for ensuring complete and proper documents to process the ASC rebates
• Responsible for coordinating with the ASC of the defective parts to be returned
• Prepares summary of processed rebates and submits to the ASC
• Responsible for forwarding defective parts to parts in charge for the parts return evaluation
• Responsible for assisting the Authorized Service Center's concerns
• Responsible for developing New Authorized Service Center and processing ASC application
• Responsible for orienting newly developed Authorized Centers of the following:
• Reporting Service Complaints
• Request of Spare Parts /Transportation Cost /Procedure of Claiming Rebates /Pull-Out
• Performs such other duties and responsibilities analogous, germane or related to and/or implied from the above enumeration of duties and responsibilities.
• Prepares Monthly Status of Authorized Service Center Rebates

Qualification

• At least a High School Diploma or Bachelor's Degree (any field).
• No prior experience required; experience in retail or customer-facing roles is an advantage.
• Strong communication and interpersonal skills.
• Good problem-solving and active listening abilities.
• Basic computer skills (MS Office)
• Ability to multitask and work well under pressure.
• Customer-focused attitude with professionalism and enthusiasm.

Job Types: Full-time, Permanent, Fresh graduate

Pay: From Php18,070.00 per month

Benefits:

• Company Christmas gift
• Company events
• Employee discount
• Health insurance
• Opportunities for promotion
• Pay raise
• Promotion to permanent employee

Work Location: In person

Job description:

• Bachelor's degree
• With excellent written and oral communication skills
• With excellent customer service skills
• Computer Literate
• Must be willing to do Fieldwork
• With 1-2 Years of experience as Customer Relations Assistant or Related field or scope of work.
• It's primarily responsible in handling direct customer contact (inquiries/ concerns).
• Involvement in the customer concern process from receipt to resolution.
• Receives, analyzes, mediates, follows up, records and monitors a particular concern from start to its final resolution.
• Handles customer contact (inquiry or concern) directly from customers through the telephone, letters, personal visits, website, or survey.
• Acts as the direct link or facilitator between the company and the customer/client

Job Type: Full-time

Benefits:

• Company events

Experience:

• Customer Relations Assistant: 1 year (Required)

Work Location: In person

QUALIFICATIONS

• College Level (Graduate or Undergraduate)
• Willing to be assigned in GREENHILLS BRANCH
• Store based (not call center)

RESPONSIBILITIES

• Handles customer concerns and complaints with the objective of promoting customer good will and satisfaction as well as promotes a harmonious relationship between the company, its customers and brand in general.
• Assists in the replacement of customer returned units
• Coordinates with supplier's service centers for the customer-related concerns

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person

We are looking for dedicated and customer-oriented individuals to join our Local Account team as Customer Service Representatives/Call Center Agent. This role involves handling inbound calls and assisting customers with order verification and product inquiries in either Tagalog or English.

Sched - Day shift

Key Responsibilities:

• Handle inbound customer calls in a professional and courteous manner
• Verify customer orders and assist with product inquiries
• Ensure accurate and timely information is provided to customers
• Use basic computer functions and shortcut keys to navigate systems efficiently
• Maintain a positive and helpful attitude at all times