158 Restaurant Operations jobs in the Philippines
Restaurant General Manager
Posted 24 days ago
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Job Description
Education & Experience: br>• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).
Skills & Competencies:
• S rong leadership and team management abilities. < r>• E cellent communication and interpersonal skills. < r>• S lid understanding of business and financial principles. < r>• A ility to work under pressure in a fast-paced environment. < r>• P oficiency in POS systems and restaurant management software. < r>
Responsibilities:
o Oversee all restaurant operations, including opening/closing procedures.
o Ensure food quality, service standards, and cleanliness meet brand and health regulations.
o Manage inventory, ordering, and waste reduction.
o Conduct regular staff evaluations and implement development plans.
o Foster a positive and productive work environment.
o Handle customer complaints and feedback promptly and professionally.
o Monitor dining areas to ensure customer satisfaction.
o Promote excellent service through example and training.
o Prepare and manage budgets, financial reports, and payroll.
o Analyze sales figures, labor costs, and profitability.
o Implement cost-saving and revenue-generating strategies.
o Ensure compliance with food safety, hygiene, and health regulations.
o Maintain all required licenses and permits.
o Uphold security and safety protocols for guests and staff.
Restaurant General Manager (WM Mabalacat)
Posted 23 days ago
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Job Description
br>1. Overall Store Operations:
- Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies.
- Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences.
- Monitor and evaluate operational processes to identify and address areas for improvement.
2. Customer Satisfaction:
- Develop and implement strategies to enhance guest experiences and address customer feedback effectively.
- Ensure consistent delivery of exceptional service and quality food in accordance with brand expectations.
3. People Development:
- Recruit, train, and develop a high-performing team, including staff, supervisors, and assistant managers.
- Conduct regular performance evaluations and provide ongoing coaching and mentoring.
- Foster a positive work environment that encourages teamwork, motivation, and employee retention.
4. Sales and Profitability Targets:
- Set and achieve sales goals and profitability targets, including managing budgets and financial performance.
- Analyze financial reports (P&L statements) to make informed decisions and optimize restaurant performance.
- Implement cost-control measures to maintain or improve profitability.
5. Marketing and Promotional Strategies:
- Develop and execute marketing plans and promotional activities to drive customer traffic and increase sales.
- Coordinate with marketing teams to implement brand initiatives and community engagement activities.
6. Financial Management:
- Oversee store financials, including budgeting, forecasting, and financial reporting.
- Ensure accurate and timely processing of financial transactions and adherence to financial controls.
7. Crisis Management:
- Respond to and manage crisis situations effectively, including resolving customer complaints and handling operational issues.
- Develop and implement contingency plans to address potential challenges and disruptions.
8. Standards and Compliance:
- Maintain high standards of food quality, service, health, and safety in compliance with local regulations and brand standards.
- Conduct regular audits and inspections to ensure adherence to health and safety guidelines.
9. Store Events and Activities:
- Plan and execute in-store events, promotions, and special activities to enhance the customer experience and drive sales.
- Collaborate with other departments to organize and manage events that align with brand objectives.
Restaurant General Manager (Robinsons Starmills)
Posted 23 days ago
Job Viewed
Job Description
br>Overall Store Operations:
- Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies.
- Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences.
- Monitor and evaluate operational processes to identify and address areas for improvement.
Customer Satisfaction:
- Develop and implement strategies to enhance guest experiences and address customer feedback effectively.
- Ensure consistent delivery of exceptional service and quality food in accordance with brand expectations.
People Development:
- Recruit, train, and develop a high-performing team, including staff, supervisors, and assistant managers.
- Conduct regular performance evaluations and provide ongoing coaching and mentoring.
- Foster a positive work environment that encourages teamwork, motivation, and employee retention.
Sales and Profitability Targets:
- Set and achieve sales goals and profitability targets, including managing budgets and financial performance.
- Analyze financial reports (P&L statements) to make informed decisions and optimize restaurant performance.
- Implement cost-control measures to maintain or improve profitability.
Marketing and Promotional Strategies:
- Develop and execute marketing plans and promotional activities to drive customer traffic and increase sales.
- Coordinate with marketing teams to implement brand initiatives and community engagement activities.
Financial Management:
- Oversee store financials, including budgeting, forecasting, and financial reporting.
- Ensure accurate and timely processing of financial transactions and adherence to financial controls.
Crisis Management:
- Respond to and manage crisis situations effectively, including resolving customer complaints and handling operational issues.
- Develop and implement contingency plans to address potential challenges and disruptions.
Standards and Compliance:
- Maintain high standards of food quality, service, health, and safety in compliance with local regulations and brand standards.
- Conduct regular audits and inspections to ensure adherence to health and safety guidelines.
Store Events and Activities:
- Plan and execute in-store events, promotions, and special activities to enhance the customer experience and drive sales.
- Collaborate with other departments to organize and manage events that align with brand objectives.
Restaurant General Manager (KFC Tandag, Surigao)
Posted today
Job Viewed
Job Description
br>Overall Store Operations:
- Lead and manage all aspects of restaurant operations, ensuring alignment with brand standards and company policies.
- Ensure the restaurant meets or exceeds customer satisfaction goals through high-quality service and dining experiences.
- Monitor and evaluate operational processes to identify and address areas for improvement.
Customer Satisfaction:
- Develop and implement strategies to enhance guest experiences and address customer feedback effectively.
- Ensure consistent delivery of exceptional service and quality food in accordance with brand expectations.
People Development:
- Recruit, train, and develop a high-performing team, including staff, supervisors, and assistant managers.
- Conduct regular performance evaluations and provide ongoing coaching and mentoring.
- Foster a positive work environment that encourages teamwork, motivation, and employee retention.
Sales and Profitability Targets:
- Set and achieve sales goals and profitability targets, including managing budgets and financial performance.
- Analyze financial reports (P&L statements) to make informed decisions and optimize restaurant performance.
- Implement cost-control measures to maintain or improve profitability.
Marketing and Promotional Strategies:
- Develop and execute marketing plans and promotional activities to drive customer traffic and increase sales.
- Coordinate with marketing teams to implement brand initiatives and community engagement activities.
Financial Management:
- Oversee store financials, including budgeting, forecasting, and financial reporting.
- Ensure accurate and timely processing of financial transactions and adherence to financial controls.
Crisis Management:
- Respond to and manage crisis situations effectively, including resolving customer complaints and handling operational issues.
- Develop and implement contingency plans to address potential challenges and disruptions.
Standards and Compliance:
- Maintain high standards of food quality, service, health, and safety in compliance with local regulations and brand standards.
- Conduct regular audits and inspections to ensure adherence to health and safety guidelines.
Store Events and Activities:
- Plan and execute in-store events, promotions, and special activities to enhance the customer experience and drive sales.
- Collaborate with other departments to organize and manage events that align with brand objectives.
Food Safety Auditor (Food Service/Catering/Hotel Industries)
Posted 24 days ago
Job Viewed
Job Description
Work Location: Makati (Full Onsite)
Work Setup: Monday to Friday (8am-5pm)
Role Overview:
The Food Auditor is responsible for conducting third-party audits and delivering food safety training programs to ensure client compliance with relevant standards and regulations. This role involves performing full audit cycles, preparing documentation, and engaging with clients, primarily within the food production, catering, or hospitality sectors.
Qualifications:
- Holds a bachelors degree in Food Technology, Chemistry, or a closely related discipline in food or biosciences.
- Minimum of 4 years of full-time experience in a food chain-related industry , including at least 2 years in quality assurance or food safety roles in food production, retail, inspection, or manufacturing.
- At least 2 years of experience in food service , catering , or hotel operations .
- Having Professional License is an advantage.
- Completion of an IRCA/JRCA Certified Lead Auditor Course is a plus.
- Must have work experience in industries such as food service , catering , or hospitality .
- Proficient English language , both written and verbal communications.
Job Description
- Responsible for conducting and completing third-party audit cycles and delivering designated training programs, particularly in the area of Food Safety.
- Executes the full audit cycle, acting either as an audit team member or team leader, in line with applicable standards and regulatory requirements.
- Performs a comprehensive desk review of the clients management system prior to audits.
- Prepares an audit checklist and itinerary to serve as a reference during on-site audits.
- Carries out on-site audits in accordance with defined procedures and protocols.
- Finalizes and submits the complete audit package following each engagement.
- Handles client inquiries regarding the standards and systems for which the auditor is qualified.
- Customizes training materials when required and conducts training programs as assigned by the department.
- Provides coaching and constructive feedback to auditors who are undergoing training or are under supervision.
- Takes on other related tasks that support departmental goals or contribute to personal or professional development, as directed by a supervisor.
- Completes audit reports and keeps client documentation updated, including forms such as kick sheets.
- Maintains the highest standards of professional conduct and ethics, aligned with the organizations Code of Integrity.
Quality, Health, Safety, Environment, and Energy (QHSEE) Responsibilities
- Demonstrates a strong commitment to QHSEE policies, procedures, and work guidelines by actively engaging in meetings, training, and company initiatives.
- Responds promptly and appropriately to emergency situations, supporting team members in ensuring preparedness for workplace emergencies.
- Ensures safe disposal of waste in compliance with regulatory and environmental management requirements.
- Reports all incidents, near misses, and hazards in accordance with the organizations incident management procedures.
- Uses all tools and equipmentincluding safety gearcorrectly and responsibly, and reports any loss or damage to immediate supervisors.
- Keeps the work environment organized and compliant with the companys 5S program.
- Maintains awareness of workplace hazards and environmental risks, and suggests corrective actions to supervisors or QHSEE coordinators.
- Participates in risk assessments and incident investigations as required by management.
- Supports the effective implementation of the QHSEE Management System.
- Understands and respects the consequences of non-compliance with internal policies, procedures, and legal obligations.
Get Hired Immediately - Food Service Account - Good for Newbies
Posted 1 day ago
Job Viewed
Job Description
NO WORK-FROM-HOME! NO VIRTUAL INTERVIEW! br>Job Summary:
Join as a Call Center Agent and be the first point of contact for customers. Handle inquiries, resolve issues, and provide excellent service to ensure a positive experience.
Qualifications:
• High school diploma (college preferred). < r>• xcellent verbal and written communication skills. < r>• W th or without BPO experience < r>• A ility to handle high call volumes in a fast-paced setting. < r>• C stomer service experience is a plus (training provided). < r>• W lling to work shifts, including evenings, weekends, and holidays. < r>Benefits:
• C mpetitive salary + performance incentives < r>• H alth & dental insurance < r>• P id time off (vacation & sick leave) < r>• C reer growth & professional development < r>• E ployee wellness programs & product discounts < r>• I clusive and dynamic work environment < r>Apply Now!
If you're passionate about helping people and thrive in a fast-paced setting, join us today and be part of an exceptional customer service team!"
Restaurant Supervisor
Posted 2 days ago
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Job Description
Location: Red Spaces Building, 2nd Floor br>North Diversion Road, Dungon B, Jaro, Iloilo City
Job Type: Full-Time
Job Summary:
We are seeking a motivated and results-driven Sales Representative to join our team. In this role, you will be responsible for promoting and selling our company’s products or services to both new and existing customers. You will play a key role in increasing revenue, building strong customer relationships, and achieving sales targets.
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Restaurant Supervisor
Posted 21 days ago
Job Viewed
Job Description
br>-MIN 2 YRS EXPERIENCE IN FOOD INDUSTRY
-STRONG LEADERSHIP SKILLS AND COMMAND
-POSITIVE ATTITUDE
-CONTRIBUTES ADD ON VALUE
-HANDS ON MANAGEMENT
-ADHERES TO FOLLOWING STANDARDS
-DAILY COMMUNICATION ON OPERATIONS
-COMPETENT IN MS WORD / EXCEL AND POS SYSTEM
-WILLING TO ROTATE BRANCHES WITHIN CEBU
-DESIRE TO GROW TO HIGHER LEVEL MANAGEMENT
Restaurant Supervisor
Posted 24 days ago
Job Viewed
Job Description
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred). br>• roven experience as a Supervisor or in a similar role in the restaurant or hospitality industry. < r>• 3 years of experience in restaurant management or hospitality. < r>• P oven track record in a supervisory or leadership role. < r>• S rong leadership, organizational, and communication skills. < r>• K owledge of restaurant operations, POS systems, and customer service best practices. < r>
Key Responsibilities:
• S pervise and coordinate daily front-of-house and/or back-of-house restaurant operations. < r>• E sure high levels of customer satisfaction by delivering exceptional service. < r>• M nage staff schedules, attendance, and performance, ensuring adequate staffing at all times. < r>• A sist with training, coaching, and mentoring restaurant staff. < r>• H ndle customer complaints or concerns swiftly and professionally. < r>• O ersee cleanliness, organization, and ambiance of the restaurant to meet company standards. < r>• S pport inventory management, including ordering supplies and monitoring stock levels. < r>• M nitor compliance with health and safety regulations and company policies. < r>• C llaborate with management on menu updates, promotions, and special events. < r>• P rform opening and closing duties, including cash handling and reporting.
Online Food Delivery Service Support - Easy account
Posted 15 days ago
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Job Description
br>Responsibilities:
• Assist customers with placing, modifying, or canceling food delivery orders < r>• Handle inquiries about menu items, pricing, and restaurant availability < r>• Resolve issues related to delayed, missing, or incorrect orders < r>• Coordinate with restaurants and delivery partners to ensure timely service < r>• Meet targets for call resolution, customer satisfaction, and response time < r>
Qualifications:
• High school diploma or equivalent < r>• Clear and friendly communication skills < r>• Basic knowledge of food delivery processes and customer service best practices < r>• Computer literate with experience using order management systems < r>• Ability to handle high-volume inquiries in a fast-paced environment < r>
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