5 Resorts jobs in the Philippines
Guest Services Officer
Posted 27 days ago
Job Viewed
Job Description
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.
So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn®? family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Associate
Posted 27 days ago
Job Viewed
Job Description
+ Answering phone calls and responding to guest inquiries
+ Handling guest complaints and resolving issues in a timely and professional manner
+ Processing payments and maintaining accurate guest records
+ Assisting guests with luggage and other requests
+ Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
+ Maintaining a clean and organized front desk area
+ Providing information about hotel amenities, local attractions, and restaurants
+ Upselling hotel services and amenities to guests
+ Ensuring guest satisfaction throughout their stay
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Supervisor
Posted 27 days ago
Job Viewed
Job Description
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Services Manager
Posted today
Job Viewed
Job Description
FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY
JOB SUMMARY:
In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assist in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner as well as contributing to optimizing room sales.
JOB DESCRIPTION:
- Formulates and administers Guest Services policies and procedures.
- Familiarizes self with new procedures and updates staff at all times.
- Prepares and maintains Guest Services manual for the resort.
- Communicates the content of the manual to all staff.
- Supervises the Guest Relation staff in the day to day Reviews all arriving repeat guests and ensure amenities are accorded based on the Repeat Guest Amenity program.
- Conducts daily courtesy calls, inquire about their satisfaction and facilities their over - all staying experience.
- Promotes inter - hotel sales and in - house facilities. Knowledgeable about banquet events, hotel facilities, Food and Beverage outlets and activities, special promotions and other information that guest may require.
- Receives records and handles guest comments, suggestions and complaints for management attention.
- Facilitates sending out amenity requests for guests that were inconvenienced.
- Ensures maximum sale of rooms at the highest possible rate.
- Ensures knowledge of all room types and facilitates to optimize room sales.
- Ensures full knowledge of the computer system and options to render personalized service to guests.
- Monitors Guest Relation staff updates guest history profile accurately so that pertinent information will enable all departments to provide service that will suit guest needs and preferences.
- Organizes VIP cocktails and any special occasion in terms of guest interaction.
- Maintains appropriate standard of conduct, dress hygiene, uniform, appearance and posture according to established guidelines by the hotel.
- Adheres to established policies and procedures of the hotel in all tasks assigned.
Guest Services Manager
Posted today
Job Viewed
Job Description
FILINVEST COMPANY: CRIMSON RESORT & SPA BORACAY
JOB SUMMARY:
In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Boracay, the Guest Services Manager assist in managing Guest Services, ensures guest satisfaction by providing personalized service in the most courteous and efficient manner as well as contributing to optimizing room sales.
JOB DESCRIPTION:
- Formulates and administers Guest Services policies and procedures.
- Familiarizes self with new procedures and updates staff at all times.
- Prepares and maintains Guest Services manual for the resort.
- Communicates the content of the manual to all staff.
- Supervises the Guest Relation staff in the day to day Reviews all arriving repeat guests and ensure amenities are accorded based on the Repeat Guest Amenity program.
- Conducts daily courtesy calls, inquire about their satisfaction and facilities their over - all staying experience.
- Promotes inter - hotel sales and in - house facilities. Knowledgeable about banquet events, hotel facilities, Food and Beverage outlets and activities, special promotions and other information that guest may require.
- Receives records and handles guest comments, suggestions and complaints for management attention.
- Facilitates sending out amenity requests for guests that were inconvenienced.
- Ensures maximum sale of rooms at the highest possible rate.
- Ensures knowledge of all room types and facilitates to optimize room sales.
- Ensures full knowledge of the computer system and options to render personalized service to guests.
- Monitors Guest Relation staff updates guest history profile accurately so that pertinent information will enable all departments to provide service that will suit guest needs and preferences.
- Organizes VIP cocktails and any special occasion in terms of guest interaction.
- Maintains appropriate standard of conduct, dress hygiene, uniform, appearance and posture according to established guidelines by the hotel.
- Adheres to established policies and procedures of the hotel in all tasks assigned.
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