74 Residential Support jobs in the Philippines

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive

As a Residential Care Representative, your role is to ensure customer satisfaction by meeting performance metrics such as Customer Satisfaction and First Contact Resolution. You will accurately document interactions, resolve issues efficiently, and convert negative experiences into positive ones. Staying informed about market trends and competitive offers will help you maintain customer relationships. You'll prioritize first call resolution but conduct follow-ups as needed. Adhering to procedures and adapting to new policies is essential in addressing customer challenges effectively.

Duties and Responsibilities:

• High level of customer satisfaction and confidence with all interactions
• Deliver customer experience above customer/shareholder requirement as measured by key metrics, including but not limited to: Customer Satisfaction (NPS/OSAT), Contact Resolution Rate (FCR), Sales metrics (Close Rates) and Average Handle Time (AHT)
• Accurate note documentation for all customer interactions.
• Ability to maintain a high level of customer satisfaction.
• Ability to effectively convert detractors to promoters.
• Required to understand market behavior and Frontier's competitive offers
• Maintains/expands relationships with existing customers.
• Outbound calls shall be limited and only be supported as needed to complete follow-up with customers that are not able to be resolved in the initial contact. The requirement and goal shall always be first call resolution.
• Consults with existing/new customers to offer variety of products and services
  
  Work at clearing outstanding orders daily to ensure no impact or delays.
• Follows established procedures and receives instruction on newly implemented policy and procedure changes.
• Ensures compliance with supervisor requests and escalation procedures
  
  Ability to solve complex customer challenges/regain consumer confidence.

Qualifications

Soft Skills

• Good communication skills.
• Good customer service orientation and negotiation skills.
• Strong commitment to helping and serving customers.
• Motivated and goal-oriented – has the ability to drive oneself to deliver and hit KPIs.
• Highly flexible, takes varied call types within the call center environment adjusts call handling performance and metrics as business needs require.
• Adapts communications style and displays strong language skills to meet customer needs. displaying extremely strong communication ability.
• Knowledge of Telecommunications is an advantage.

Experience/Education/Age

• At least 1-2 years of experience in a call center environment preferably handled inbound Telecommunications inquiries (Basics of Customer Service, Billing, and Sales)
• Billing experience in a call center environment is required.
• Knowledge in basic Internet troubleshooting is a must.
• Inbound sales background is a plus.
• 1+ years PC experience in a Windows environment preferred.
• Completed Senior High School or its equivalent (2nd year college).
• Legal age of employment; at least 18 years old.

Qualifications

• At least 1 year of CSR/Billing & sales experience in BPO
• At least 2 years in College or Senior High School graduate
• Available to work onsite in Damosa, Davao City

Salary Package

₱23,000 Basic Salary + Incentive

Benefits:

• HMO + 2 free dependents
• Critical Illness Benefits
• Life Insurance
• Government-Mandated Benefits
• PTO Leave Credits

Job Types: Full-time, Fresh graduate

Pay: Up to Php23,000.00 per month

Benefits:

• Paid training

Work Location: In person

About Us

Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

Our Core Values:

• Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
• Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
• Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
• Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive

As a Residential Care Representative, your role is to ensure customer satisfaction by meeting performance metrics such as Customer Satisfaction and First Contact Resolution. You will accurately document interactions, resolve issues efficiently, and convert negative experiences into positive ones. Staying informed about market trends and competitive offers will help you maintain customer relationships. You'll prioritize first call resolution but conduct follow-ups as needed. Adhering to procedures and adapting to new policies is essential in addressing customer challenges effectively.

Duties and Responsibilities:

• High level of customer satisfaction and confidence with all interactions
• Deliver customer experience above customer/shareholder requirement as measured by key metrics, including but not limited to: Customer Satisfaction (NPS/OSAT), Contact Resolution Rate (FCR), Sales metrics (Close Rates) and Average Handle Time (AHT)
• Accurate note documentation for all customer interactions.
• Ability to maintain a high level of customer satisfaction.
• Ability to effectively convert detractors to promoters.
• Required to understand market behavior and Frontier's competitive offers
• Maintains/expands relationships with existing customers.
• Outbound calls shall be limited and only be supported as needed to complete follow-up with customers that are not able to be resolved in the initial contact. The requirement and goal shall always be first call resolution.
• Consults with existing/new customers to offer variety of products and services
  
  Work at clearing outstanding orders daily to ensure no impact or delays.
• Follows established procedures and receives instruction on newly implemented policy and procedure changes.
• Ensures compliance with supervisor requests and escalation procedures
  
  Ability to solve complex customer challenges/regain consumer confidence.

Qualifications

Soft Skills

• Good communication skills.
• Good customer service orientation and negotiation skills.
• Strong commitment to helping and serving customers.
• Motivated and goal-oriented – has the ability to drive oneself to deliver and hit KPIs.
• Highly flexible, takes varied call types within the call center environment adjusts call handling performance and metrics as business needs require.
• Adapts communications style and displays strong language skills to meet customer needs. displaying extremely strong communication ability.
• Knowledge of Telecommunications is an advantage.

Experience/Education/Age

• At least 1-2 years of experience in a call center environment preferably handled inbound Telecommunications inquiries (Basics of Customer Service, Billing, and Sales)
• Billing experience in a call center environment is required.
• Knowledge in basic Internet troubleshooting is a must.
• Inbound sales background is a plus.
• 1+ years PC experience in a Windows environment preferred.
• Completed Senior High School or its equivalent (2nd year college).
• Legal age of employment; at least 18 years old.

Social Media Support (E-commerce)

• Location: IT Park, Cebu city (WFH but may transition to Hybrid next year)
• Shift Schedule: 3pm-12am
• Type: Full-time

Role Overview

As the Social Media Assistant you will be passionate about social media with a keen eye for detail, bringing our campaigns and collections to life, being the port of call for all coordination of social media content. You will be comfortable working to tight deadlines in a fast paced environment, of which being on the pulse of changes and trends is key. You will have a strong understanding of day to day workload management and prioritisation.

Main Duties and Responsibilities

• Social Media Platforms (Instagram, Facebook, Linkedin, Pinterest, TikTok)
• Work directly with the Brand and Campaigns coordinator to assist in producing all social media content from ideation to posting
• Develop the organic social media calendar and inputting/updating all relevant information
• Liaise with all internal departments on product call outs and promo messaging
• Work with deadlines and launches in mind, ensuring all relevant content and optimisation are in place
• Collaborating with the graphic design team on output to ensure amends and creative is completed and approved on time
• Coordinate with the Brand Marketing Assistant on the scheduling of all social media activity
• Being on top of all reactive social media and PR trends
• Ensuring all community engagement opportunities are captured
• Maintaining the daily administration of all social media platforms
• Writing all content briefs with the brand pillars and messaging in mind within all output
• Staying up to date with all social media platforms and tool improvements to integrate into social media activity
• Completing social media copy as relevant, including post captions, ensuring grammar and tone of voice are of a high standard

Job Types: Full-time, Permanent

Pay: Php30, Php45,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Work from home

Experience:

• E commerce social media: 2 years (Preferred)

Work Location: Remote

About the role

As the Social Media Support Specialist at the Center for International Trade Expositions and Missions (CITEM), you will play a crucial role in providing exceptional customer service and engagement through our digital channels. This full-time position is based in Pasay City, Metro Manila and will involve managing our social media platforms, responding to inquiries, and fostering strong relationships with our online community.

What you'll be doing

• Monitor and respond to customer inquiries, comments, and messages across our social media platforms in a timely and professional manner
• Proactively engage with our online community, providing relevant information and addressing any concerns
• Collaborate with the marketing team to develop and implement social media campaigns and content strategies
• Analyse social media metrics and provide insights to help inform and improve our digital presence
• Escalate any complex issues or concerns to the appropriate team members for resolution
• Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

• At least 1 year of experience in a customer service or social media management role
• Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries and concerns
• Familiarity with social media platforms and best practices for customer engagement
• Experience in content creation and social media analytics
• A collaborative mindset and the ability to work effectively as part of a team

What we offer

• Competitive salary
• Opportunities for professional development and career advancement
• Supportive and inclusive work environment
• Flexible work arrangements and work-life balance initiatives

About us

The Center for International Trade Expositions and Missions (CITEM) is the export promotion arm of the Department of Trade and Industry (DTI) of the Philippines. Our mission is to develop, promote, and facilitate Philippine export products and services, as well as to attract investments into the country. We are committed to supporting the growth and success of Philippine businesses in the global marketplace.

If you're excited to join our team and contribute to our mission, apply now.

About the role

As the Social Media Support Specialist at the Center for International Trade Expositions and Missions (CITEM), you will play a crucial role in providing exceptional customer service and engagement through our digital channels. This full-time position is based in Pasay City, Metro Manila and will involve managing our social media platforms, responding to inquiries, and fostering strong relationships with our online community.

What you'll be doing

• Monitor and respond to customer inquiries, comments, and messages across our social media platforms in a timely and professional manner
• Proactively engage with our online community, providing relevant information and addressing any concerns
• Collaborate with the marketing team to develop and implement social media campaigns and content strategies
• Analyse social media metrics and provide insights to help inform and improve our digital presence
• Escalate any complex issues or concerns to the appropriate team members for resolution
• Contribute to the continuous improvement of our customer service processes and procedures

What we're looking for

• At least 1 year of experience in a customer service or social media management role
• Strong communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
• Excellent problem-solving and critical thinking skills to handle a variety of customer inquiries and concerns
• Familiarity with social media platforms and best practices for customer engagement
• Experience in content creation and social media analytics
• A collaborative mindset and the ability to work effectively as part of a team

What we offer

• Competitive salary
• Opportunities for professional development and career advancement
• Supportive and inclusive work environment
• Flexible work arrangements and work-life balance initiatives

About us

The Center for International Trade Expositions and Missions (CITEM) is the export promotion arm of the Department of Trade and Industry (DTI) of the Philippines. Our mission is to develop, promote, and facilitate Philippine export products and services, as well as to attract investments into the country. We are committed to supporting the growth and success of Philippine businesses in the global marketplace.

If you're excited to join our team and contribute to our mission, apply now.

Job Type: Full-time

Pay: Php33,575.00 per month

Benefits:

• Company Christmas gift
• Flextime
• Free parking
• On-site parking

Education:

• Bachelor's (Preferred)

Experience:

• Social media management: 1 year (Required)

Work Location: In person

• Experience as a social media specialist or similar position
• Excellent critical thinking, interpersonal, communication, time-management and problem-solving skills
• Ability to use social media for impressions and brand awareness
• Excellent knowledge of social media platforms including GMB, Instagram, Pinterest, LinkedIn, Twitter and Facebook
• Understanding of social media KPIs, web traffic metrics and SEO
• Experience doing buyer persona and audience research
• Familiarity with publishing and web design

Job Type: Full-time

Benefits:

• Paid training

Work Location: In person