5,276 Resident Relations jobs in the Philippines

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Candidate Baseline Qualification: Key Selection Criteria

Ideal Experience

§ College graduate preferably a bachelor's holder of hospitality or business administration

§ With at least 4-5 years of work experience in the real estate industry, property management, or hospitality management

§ Sound interpersonal skills to manage a diverse range of client representatives, internal colleagues, and external stakeholders

§ With an in-depth experience in customer service and management

Critical Competencies for Success

§ Fluent in English & Filipino (Spoken & Written)

§ Possess a "customer-first mindset" to manage resident/unit owner requests and concerns

§ Sound leadership skills to oversee front desk operations

§ Work Order Management – can simplify complex situations/problems into workable segments and can prepare action plans and recommendations based on clearly identified deliverables

§ High attention to details

§ Proficient in MS Office (Word, Outlook, Excel & PowerPoint)

ROLE AND RESPONSIBILITIES

OVERALL ROLE

Primary responsibility is to enhance the quality of the resident experience in the assigned residential property. The role will serve as the main point of contact for residents, managing their concerns, grievances, and requests. The Resident Relations Officer is also responsible for building a positive community experience within the property, fostering a sense of belonging among residents, and resolving conflicts or issues that may arise.

KEY RESPONSIBILITIES

1. Resident Engagement:

2. Develop and implement programs to engage and build relationships with residents.

3. Organize community events and activities to encourage resident interaction and foster a sense of community.

4. Manage resident feedback and suggestions, addressing concerns and implementing improvements as needed.

5. Customer Service:

6. Serve as the primary contact for resident inquiries, requests, and complaints.

7. Provide prompt and efficient customer service, ensuring residents' needs are addressed and resolved effectively.

8. Maintain a professional and helpful approach when dealing with difficult or challenging situations.

9. Manage and oversee front desk operations

10. Conflict Resolution:

11. Mediate and resolve disputes or conflicts between residents, ensuring a peaceful living environment.

12. Address complaints or breaches of community guidelines and enforce property rules and regulations.

13. Collaborate with the security team to address safety and security concerns.

14. Communication and Documentation:

15. Maintain accurate and updated resident records, including contact details, preferences, and lease agreements.

16. Communicate property updates, policies, and important announcements to residents through various channels (e.g., newsletters, emails, social media).

17. Ensure timely and effective communication with residents regarding maintenance, repairs, or property-related issues.

18. Resident Retention and Satisfaction:

19. Conduct regular resident surveys to assess satisfaction levels and identify areas for improvement.

20. Implement resident retention strategies and initiatives to enhance resident loyalty and satisfaction.

21. Collaborate with the leasing team to assist in lease renewals and promote resident referrals.

Location:

On-site –Taguig, Philippines

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table

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For additional details please see our career site pages for each country.

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

• Minimum of 2 Years Work Experience

• Proven experience as Supervisor or relevant role in a Hotel or Residential industry

• Bachelor degree holder in Business Administration / Engineering / Tourism/ Hospitality - or other similar courses

• Personable and projects a professional image

• Ability to learn a variety of Job descriptions

• Excellent communication and interpersonal skills

• Outstanding organizational and leadership skills

• Excellent in English (verbal and written)

• Proficient in Microsoft office

• Bachelor Degree holder of Hotel and Restaurant Management, Tourism, Mass Communications and other similar course
• With proven work or internship experience abroad is an advantage
• With supervisory role experience in a hotel or high-end residential building
• Personable and projects a professional image
• Excellent in English (verbal and written)
• Mature, Highly trainable, Well- mannered
• Excellent communication and interpersonal skills
• Can start anytime
• Willing to be deployed to Ayala Land Property (High End Condominium)

Job Types: Full-time, Permanent

Pay: Php23, Php27,000.00 per month

Benefits:

• Flexible schedule
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person

Join the Pioneer Crypto Brand in the Philippines
Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

What you'll do

• Content Creation: Assist in creating and curating engaging content for social media, blog posts, and community updates
• Event Support: Help organize and promote virtual and in-person community events, such as AMAs and meetups
• Feedback Collection: Gather and report user feedback, suggestions, and concerns to the socials or marketing team
• Moderation: Support moderation of online forums, TG channels, and Discord servers to ensure adherence to community guidelines and policies
• Analytics: Assist in tracking and analyzing community engagement metrics to evaluate the effectiveness of community initiatives

What We Expect From You

• Currently pursuing or recently completed a degree in Marketing, Communications, Business, or a related field
• Passion for cryptocurrency, blockchain technology, and the digital finance industry
• Excellent written and verbal communication skills, with the ability to engage with diverse audiences
• Ability to work collaboratively in a team environment and contribute to various community projects

Join the Coins Team Now
Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.

Join the Pioneer Crypto Brand in the Philippines

Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.

Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.

• Content Creation: Assist in creating and curating engaging content for social media, blog posts, and community updates.
• Event Support: Help organize and promote virtual and in-person community events, such as AMAs and meetups.
• Feedback Collection: Gather and report user feedback, suggestions, and concerns to the socials or marketing team.
• Moderation: Support moderation of online forums, TG channels, and Discord servers to ensure adherence to community guidelines and policies.
• Analytics: Assist in tracking and analyzing community engagement metrics to evaluate the effectiveness of community initiatives.

• Currently pursuing or recently completed a degree in Marketing, Communications, Business, or a related field.
• Passion for cryptocurrency, blockchain technology, and the digital finance industry.
• Excellent written and verbal communication skills, with the ability to engage with diverse audiences.
• Ability to work collaboratively in a team environment and contribute to various community projects.

Join the Coins Team Now

Meaningful Collaborations - The successful candidate will work cross-functionally with other relevant teams to carry out implementations that will improve and create an impact on customer experience.

Scalable Growth - Be part of a fast-growing organization with the vision to expand its territories outside APAC which will provide opportunities for career advancement.

A Space For Bright Ideas - Let your bright ideas be converted into meaningful changes Coins culture welcomes new ideas backed up by data to create an impact.

POSITION SNAPSHOT

Location: Open slots for Meycauayan, Bulacan

Company: Nestlé Business Services AOA, Inc.

Full time, Hybrid

Bachelor's Degree

1+ year of experience

POSITION SUMMARY

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Services is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A DAY IN THE LIFE…

• Develop and implement community engagement strategies to grow and nurture online communities.
• Create and curate engaging content to share with the community across various platforms.
• Monitor community activities, moderate discussions, and ensure compliance with community guidelines and policies.
• Create FAQs for any product information, promotion/marketing activity, etc.
• Respond to member inquiries, comments, and concerns in a timely and professional manner.
• Foster meaningful interactions and build relationships with community members to encourage active participation.
• Gather feedback from community members and provide insights to the organization for continuous improvement.
• Track and analyze community metrics to measure engagement, growth, and sentiment.
• Collaborate with cross-functional teams, including marketing, customer support, and product development, to align community strategies with business goals.
• Stay updated on industry trends and best practices in community management.
• Serve as an advocate for the community within the organization, representing their interests and needs.

ARE YOU A FIT?

• Bachelor's degree in marketing, business studies, communications, journalism, and media studies.
• 1-2 years of professional experience in Digital and Social Media.
• Extensive knowledge of various Social Media platforms, including X, Facebook, LinkedIn, Instagram, YouTube, and TikTok.
• Proficiency in utilizing social media listening tools such as Social Studio, Socialbakers, Sprinklr, TalkWalker, Google Analytics, or similar platforms.
• Demonstrated expertise in written communication with 3-5 years of experience in crafting content and copywriting for diverse formats, including community groups, FAQs, social media, communications, and other written materials.
• Strong analytical skills with the ability to work with large volumes of data, extract meaningful insights, and effectively communicate findings through quantitative and qualitative analysis.
• Advanced proficiency in Microsoft Excel, including pivot tables and the creation of comprehensive dashboards, is an advantage.
• Experience in data visualization tools such as Power BI or similar, coupled with exceptional presentation skills, is highly desirable.
• Proficient user of MS Word and PowerPoint for creating professional documents and presentations.
• Exceptional data analysis and problem-solving abilities, with a track record of successfully tackling analytical tasks.
• Excellent command of the English language at an advanced level.
• Published works or sample written work available to showcase exceptional writing skills.

GrowthAssistant is seeking a
Reputation and Community Management Assistant
to help strengthen and protect our clients' online presence. In this role, you'll monitor key review platforms, craft empathetic and professional responses, and support initiatives that encourage positive client feedback. You'll also leverage AI tools and automation platforms to streamline processes, track performance, and deliver actionable insights. This is a hands-on, highly collaborative role where your communication skills, process mindset, and ability to thrive in a dynamic environment will directly impact client trust and brand reputation.

Company Benefits:

• 100% Remote Work
• Attendance, Anniversary, and Referral Incentives
• Paid and US Holiday Time Off
• Health Insurance
• Yearly Performance Evaluation
• Monthly Salary: PHP70-80K

Core Tasks:

• Monitor major review platforms (Google Business, Yelp, BBB, Facebook, etc.) daily for new activity.
• Draft and post timely, professional responses to customer reviews (positive and negative).
• Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
• Track review performance metrics and generate regular reports for management and clients.
• Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
• Support automation initiatives to ensure scalable, repeatable reputation management processes.
• Collaborate with the internal team to refine workflows, templates, and best practices.

Must-Haves:

• Background in community management or customer success roles
• Experience in customer service, reputation management, or community building.
• Experience with AI tools (e.g., ChatGPT).
• Experience with automation connectors like Zapier, Make, or similar.
• Ability to design workflows, not just execute tasks.
• Basic Google Sheets/Excel proficiency for trackers and reporting.
• Strong written communication with empathy and professionalism.
• Independence & proactivity in managing workload and tasks.
• Flexibility to thrive in a startup/early-stage environment.

Nice-to-Haves:

• Understanding of brand voice and tone consistency in public communications.
• Exposure to marketing environments (not required but helpful).
• Startup/agency experience with comfort in less structured onboarding.

GrowthAssistant is seeking a Reputation and Community Management Assistant to help strengthen and protect our clients' online presence. In this role, you'll monitor key review platforms, craft empathetic and professional responses, and support initiatives that encourage positive client feedback. You'll also leverage AI tools and automation platforms to streamline processes, track performance, and deliver actionable insights. This is a hands-on, highly collaborative role where your communication skills, process mindset, and ability to thrive in a dynamic environment will directly impact client trust and brand reputation.

Company Benefits:

• 100% Remote Work
• Attendance, Anniversary, and Referral Incentives
• Paid and US Holiday Time Off
• Health Insurance
• Yearly Performance Evaluation
• Monthly Salary: PHP70-80K

Core Tasks:

• Monitor major review platforms (Google Business, Yelp, BBB, Facebook, etc.) daily for new activity.
• Draft and post timely, professional responses to customer reviews (positive and negative).
• Assist in implementing outreach campaigns to encourage satisfied clients to leave positive reviews.
• Track review performance metrics and generate regular reports for management and clients.
• Leverage AI tools for review responses, sentiment analysis, and customer follow-ups.
• Support automation initiatives to ensure scalable, repeatable reputation management processes.
• Collaborate with the internal team to refine workflows, templates, and best practices.

Must-Haves:

• Background in community management or customer success roles
• Experience in customer service, reputation management, or community building.
• Experience with AI tools (e.g., ChatGPT).
• Experience with automation connectors like Zapier, Make, or similar.
• Ability to design workflows, not just execute tasks.
• Basic Google Sheets/Excel proficiency for trackers and reporting.
• Strong written communication with empathy and professionalism.
• Independence & proactivity in managing workload and tasks.
• Flexibility to thrive in a startup/early-stage environment.

Nice-to-Haves:

• Understanding of brand voice and tone consistency in public communications.
• Exposure to marketing environments (not required but helpful).
• Startup/agency experience with comfort in less structured onboarding.

About the Role:

We are looking for a highly organized and detail-oriented Accounting & Administrative Support Specialist to provide essential support to the financial and operational functions of community association management. You'll play a key role in ensuring accurate invoice processing, maintaining data integrity, and supporting executive communications.

The ideal candidate will be comfortable working with platforms such as Vantaca, Strongroom, and Sharefile, and thrive in a fast-paced, team-oriented environment serving homeowner and condo associations.

This is a full-time, fully remote position offering long-term stability, a collaborative work culture, and statutory PH benefits.

Key Responsibilities:

• Download and organize accounts payable invoices for assigned associations to ensure timely vendor payments
• Assist managers and accounting teams with budget preparation, including data gathering and document formatting
• Prepare and format association data for system conversions and onboarding new communities
• Maintain accuracy of financial data in Vantaca, supporting monthly closes and client billing
• Retrieve and archive CPA-prepared reports and audits from Sharefile
• Provide administrative support to the executive leadership team (communications, meetings, projects, documentation)
• File annual reports and legal documents with the Secretary of State to maintain corporate standing
• Manage unassigned invoices in Strongroom and route them to the correct department
• Review and assign unassigned action items in Vantaca and ensure timely resolution
• Assist with maintenance work order processing for unmanaged associations

Qualifications:

• At least 2 years of experience in accounting or administrative support, preferably in community association or property management
• Familiarity with Vantaca, Strongroom, and Sharefile a strong plus
• Excellent attention to detail with the ability to manage multiple priorities across communities
• Strong written and verbal communication skills
• Proficiency in Microsoft Office Suite (especially Excel and Outlook)
• Ability to work independently while collaborating with cross-functional teams

Preferred Experience:

• Experience working with HOAs, COAs, or other community associations
• Knowledge of financial reporting and budgeting processes
• Understanding of vendor management workflows and association governance documentation

Work Schedule:

• Full-time, 40 hours per week
• Must be able to work US business hours (night shift PH time)
• 100% Remote

Perks and Benefits:

• Competitive salary and benefits package
• HMO coverage
• 13th month pay
• Vacation and sick leave credits
• Statutory benefits under PH labor laws
• Night differential pay

If you're ready to take on a critical support role in community association management and grow with a supportive, remote team, we'd love to hear from you

Job Type: Full-time

Pay: From Php45,000.00 per month

Benefits:

• Health insurance
• Work from home

Work Location: Remote