161 Resident Manager jobs in the Philippines

Job Summary

The Resort Manager is responsible for the overall day-to-day operations of a 20-room boutique resort in La Union. This role ensures smooth guest services, efficient use of resources, staff supervision, and compliance with corporate and hospitality standards. Acting as the on-site head of the property, the Resort Manager balances hands-on operational leadership with strategic oversight to deliver an exceptional guest experience while meeting financial and operational targets.

Duties & Responsibilities

Operations Management

• Oversee Front Office, Housekeeping, Maintenance, and Concierge/Butler teams.
• Ensure all guest touchpoints align with service standards and brand guidelines.
• Monitor reservations, room allocations, and guest preferences for a seamless stay.

Guest Experience & Service Quality

• Act as the main point of contact for VIP guests and escalated concerns.
• Monitor guest satisfaction through feedback, reviews, and surveys.
• Implement service recovery programs and continuous improvement measures.

Financial & Revenue Oversight

• Monitor daily revenue, expenses, and GOP targets in collaboration with Finance.
• Support implementation of BAR pricing, promotions, and long-stay packages.
• Track operational costs (utilities, supplies, payroll) to ensure profitability.

Staff Management & HR

• Supervise and coach staff across departments (approx. 15–20 staff for a 20-room setup).
• Oversee scheduling, timekeeping, and manpower deployment aligned with occupancy.
• Support HR in recruitment, onboarding, training, and performance management.

Sales, Marketing & Partnerships

• Work with Sales & Marketing to promote the resort locally and digitally.
• Support OTA updates, social media content approvals, and B2B/corporate tie-ups.
• Build partnerships with local suppliers, tour operators, and event organizers.

Compliance & Administration

• Ensure compliance with DOLE, DOT, DOH, and LGU requirements.
• Oversee permits, licenses, and resort-related documentation.
• Ensure ISO/quality management alignment if required by corporate.

Property & Facilities Management

• Monitor maintenance and cleanliness standards across rooms and common areas.
• Coordinate preventive maintenance schedules with Engineering.
• Oversee asset management, inventory control, and procurement of supplies.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum 7 years of experience in hotel/resort operations, with at least 3 years in a managerial role.
• Strong background in boutique resort operations (20–50 rooms).
• Knowledge of OTA management, BAR pricing, and guest journey workflows.
• Familiarity with PMS (Property Management System) and digital guest engagement.

Skills & Competencies

• Strong leadership and multitasking skills.
• Guest-centric mindset with problem-solving ability.
• Financial acumen (budgeting, forecasting, GOP management).
• Excellent communication and people-handling skills.
• Ability to operate in a lean team structure with hands-on involvement.

Job Type: Full-time

Pay: Php45, Php50,000.00 per month

Benefits:

• Company events
• Employee discount
• On-site parking
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee
• Staff meals provided

Work Location: In person

The Resident Manager is responsible for overseeing the daily operations and maintenance of a private household. This includes managing household staff, coordinating schedules, ensuring the home is clean and well-maintained, and handling administrative tasks such as budgeting and vendor management. The House Manager ensures the household runs smoothly and efficiently, providing a high standard of service to the household members.

• Staff Management:

• Supervise and schedule household staff (e.g., housekeepers, chefs, drivers, gardeners).

• Recruit, train, and evaluate staff performance.
• Ensure proper delegation of duties and maintain high service standards.

• Household Operations:

• Oversee daily household activities and ensure all areas are clean and organized.

• Manage inventory of household supplies and groceries.
• Coordinate maintenance and repairs with vendors and service providers.

• Administrative Duties:

• Manage household budgets and expenses.

• Maintain records of maintenance, purchases, and staff schedules.
• Handle household correspondence and liaise with external parties.

• Event Planning and Hospitality:

• Plan and coordinate private events or gatherings.

• Ensure guests are welcomed and attended to professionally.
• Oversee catering, décor, and logistics for events.

• Security and Safety:

• Ensure the home is secure and safety protocols are followed.

• Monitor alarm systems and emergency procedures.

• Proven experience in a similar role or in hospitality management.
• Strong organizational and leadership skills.
• Excellent communication and interpersonal abilities.
• Discretion and confidentiality.
• Proficiency in budgeting and household management software is a plus.
• Graduate of BS Hotel and Restaurant Management, Housekeeping or similar courses

About the Role

We are looking for an experienced and dynamic Resident Manager to oversee day-to-day hotel operations. This role ensures service excellence, operational efficiency, and guest satisfaction while supporting the General Manager.

Key Responsibilities

• Supervise daily hotel operations across departments (Front Office, Housekeeping, F&B, Engineering, Admin).
• Drive guest satisfaction by resolving issues and maintaining service standards.
• Monitor financial performance, budgets, and cost control.
• Lead, coach, and develop department heads and staff.
• Ensure compliance with safety, sanitation, and legal requirements.
• Contribute to strategic planning, marketing initiatives, and business development.
• Represent the hotel in external events, partnerships, and community relations.

Qualifications

• Bachelor's degree in Hospitality, Business, or related field.
• Minimum 5–7 years of hotel management experience (3–5 star property preferred).
• Strong leadership, interpersonal, and communication skills.
• Strong leadership, organizational, and interpersonal skills.
• Guest-focused with solid business and financial acumen

Core Competencies

• Leadership and Team Development
• Guest-Centric Mindset
• Business Acumen and Financial Awareness
• Problem Solving and Decision-Making
• Adaptability and Crisis Management
• Integrity and Professionalism

Why Join Us?

• Be part of a reputable hotel group with properties in prime destinations.
• Opportunities for career growth and professional development.
• Competitive compensation and benefits package.

Job Type: Full-time

Pay: From Php35,000.00 per month

Benefits:

• Employee discount
• Flexible schedule
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Ability to commute/relocate:

• Malay: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Master's (Preferred)

Work Location: In person

Shangri-La The Fort, Manila
Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre. With 60 storeys high, the complex is comprised of 576 hotel guestrooms and, 97 hotel residences and 98 exclusive Horizon Homes, the high rise building is a Manila landmark. The new hotel complements the company's five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district. It is a 30-minute drive from the Ninoy Aquino International Airport, and is also close to the Manila Golf Club and Manila Polo Club, 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.

DUTIES

• Provide comprehensive secretarial support for the Resident Manager
• Support the Resident Manager for all administration and office coordination
• Interact with internal and external stakeholders
• Manage the schedule for all operating departments
• Prepare the communications outlined by the Resident Manager
• Coordinates meetings and appointments for the Resident Manager
• Coordinates travel arrangements for the Resident Manager

Requirements

• Preferably a college graduate with a degree in Hospitality or in the same capacity
• Preferably has strong administrative experience
• Preferably has a passion for providing business support to senior management
• Preferably an advanced user of Microsoft Office suite
• Preferably a person who is discreet and can handle sensitive information
• Preferably communicates and writes with fluency in English (as well as the local language)
• Preferably has some translation experience
• Preferably has strong interpersonal, communication and organization skills
• Enjoys interacting with people

Nestled amidst 13 hectares of lush greenery, landscaped gardens and with a 350-meter white-sand beach, Shangri-La Mactan, Cebu is a multi-faceted leisure destination that provides a compelling mix of luxury relaxation and wellness, lively entertainment, and exciting recreational activities. Guests can savour beach-side luxe within its spacious rooms and suites, along with enticing wining and dining options. The well-loved 5-star resort takes pride in its delectable cuisine, exciting room promotions, their genuine Asian hospitality and Shangri-La signature service, for that long-awaited tropical getaway.

We are looking for a Resident Manager to join our team.
As Resident Manager, We Rely On You To

• Assist the General Manager with the day to day operations of the hotel with the primary objectives of increasing profitability for the company
• Improve the standards of product and service for guests
• Maximize revenue and control expense
• Participate in general management decision making and philosophies to ensure awareness, trust and effective contribution
• Drive hotel programs and projects

We Are Looking For Someone Who

• Is a Diploma or Degree holder in Hotel Management / Business Administration
• Has at least 1 year of experience as a Resident Manager in a luxury hotel environment
• Is self-driven, goal-oriented and willing to challenge the status quo
• Upholds professional values, ethics and integrity at all times
• Enjoys working as part of a team
• Demonstrates leadership competencies
• Has good interpersonal and communication skills

Shangri-La The Fort, Manila

Shangri-La The Fort, Manila is located within Fort Bonifacio, a former military base and city centre. With 60 storeys high, the complex is comprised of 576 hotel guestrooms and, 97 hotel residences and 98 exclusive Horizon Homes, the high rise building is a Manila landmark. The new hotel complements the company's five existing properties in the Philippines.

The mixed-use business, residential and retail tower is located along 5th Avenue and 30th Street, within the new, fast-developing Taguig business district. It is a 30-minute drive from the Ninoy Aquino International Airport, and is also close to the Manila Golf Club and Manila Polo Club, 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.

DUTIES

Provide comprehensive secretarial support for the Resident Manager

Support the Resident Manager for all administration and office coordination

Interact with internal and external stakeholders

Manage the schedule for all operating departments

Prepare the communications outlined by the Resident Manager

Coordinates meetings and appointments for the Resident Manager

Coordinates travel arrangements for the Resident Manager

REQUIREMENTS

Preferably a college graduate with a degree in Hospitality or in the same capacity

Preferably has strong administrative experience

Preferably has a passion for providing business support to senior management

Preferably an advanced user of Microsoft Office suite

Preferably a person who is discreet and can handle sensitive information

Preferably communicates and writes with fluency in English (as well as the local language)

Preferably has some translation experience

Preferably has strong interpersonal, communication and organization skills

Enjoys interacting with people

• Degree in Bachelor of Science in Engineering (Civil/Mechanical/Electrical/Sanitary/Specialty) and/or Bachelor of Science in Architecture.
• Managerial and actual experience on project construction of high rise buildings and/or of sprawling malls, hotels and/or of structures of significant magnitude.
• Knowledge of the construction should include aspects on design, costs, scheduling, contracts, contract negotiations, procurement and contract administration
• Experience should be a minimum of five (5) years in construction supervision (managerial position)
• With excellent leadership and communication skills.
• Must be willing to be assigned in Davao City.

Job Type: Full-time

Ability to commute/relocate:

• Davao City: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you a licensed Architect/Engineer?
• If ever considered how much is your desired salary?
• If ever considered how soon can you start?

Education:

• Bachelor's (Required)

Experience:

• Construction: 5 years (Required)
• Project Management: 5 years (Required)

Location:

• Davao City (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person

About the Role

We're looking for a Property Management & Sales Development VA to join our fast-growing property management company. This position is perfect for someone with strong sales instincts who also thrives on keeping operations smooth—balancing business development with collections oversight to fuel company growth.

What You'll Do

• Prospect property owners open to management services or selling their properties
• Reach out through social platforms, campaigns, and direct digital outreach
• Guide prospects through the entire sales journey—from first contact to signed contracts
• Build relationships with investors, partners, and potential clients
• Use CRM tools to track, organize, and move deals forward
• Research and participate in industry groups to expand opportunities
• Create compelling outreach materials and proposals

Collections & Financials

• Ensure tenant and owner payments are received on time
• Monitor overdue accounts and resolve payment issues
• Follow up with clients via calls and emails for collections
• Collaborate with the finance team to refine collection processes
• Keep payment records accurate and up to date

What We're Looking For

• Experience in sales, business development, or client acquisition
• Strong communicator who builds rapport quickly
• Highly organized, self-motivated, and proactive
• Comfortable using CRM tools and managing pipelines
• Background in real estate or property management (a plus)
• Ability to stay on top of deadlines and manage priorities effectively

Work Setup

• Full-time: Monday–Friday, 10 AM – 7 PM EDT
• Occasional weekend availability if urgent matters arise
• Fully remote with opportunities for advancement

Why You'll Love Working With Us

• Be part of a growing real estate business with exciting expansion plans
• Gain expertise across sales, acquisitions, and property management operations
• Collaborate with a team that supports growth, initiative, and results
• Unlock professional development and long-term career opportunities

Are you passionate about training and eager to be part of a growing team of virtual assistants supporting a leading Australian real estate company?

Join our teamas a Property Management Repairs Administrator and be part of a collaborative environment that blends the best of the Philippine and Australian work cultures.

YourVA is a BPO company providing virtual assistant services to the Australian real estate industry, specializing in delivering innovative solutions tailored to meet the needs Australian real estate industry.

Job Title: Property Management Repairs Administrator

responsible for coordinating and assisting property managers to manage and follow up repair requests and outstanding quotes across the property manager's portfolio

Location: Block 7 Lot 5 & 6, Fil-Am Friendship Highway, Cutcut, Angeles City, Pampanga

Reports To: Property Management Department Head

Work Setup: Office-based, Full-time

We believe that character, attitude, and a passion for growth outweigh any resume—because the right mindset can shape success far beyond what's written on paper

• Communicate openly and transparently with tenants regarding maintenance procedures and timelines.
• Assists the property manager in contacting tenants to determine the exact nature of their repair request
• Ensures compliance with notice periods, requirements, and record-keeping.
• Assessing the urgency vs non-urgency and impact of each maintenance issue
• Keeping detailed records of maintenance activities and repairs.
• Liaises clearly with tenants, tradespeople, and property managers
• Ability to deal with repair issues quickly and effectively, especially in emergencies.
• Strong organisational skills for managing multiple properties, repairs, tenant records.
• Keen to details for you may need to cross-check invoices, quotes, and work orders for accuracy.

• Customer Service Focus- Ability to maintain good tenant relationships.
• Keen to details for the need to cross-check invoices, quotes, and work orders for accuracy
• Organisations skills for managing multiple repair jobs, quotes, and follow-ups simultaneously
• Excellent communication skills to clearly communicate with tenants, tradespeople, and property managers
• Ability to prioritise based on tenancy needs and working within legislative requirements and property manager instructions
• Knowledgeable in property software is a plus but NOT required (e.g., PropertyMe, Property Tree, Console Cloud
• Previous experience in property management, leasing, or a related field is a plus (but not required)
• Experience in property management is NOT required, but it's a plus
• Fresh graduates and senior high school graduates are welcome to apply

• Monday to Friday, 7:00 AM – 4:00 PM
• 8-hour day shift
• Fixed Weekend Off

• Monthly salary (to be discussed during the interview)
• 13th month pay
• Bonus pay
• Mandatory government benefits (SSS, PhilHealth, PAG-IBIG)
• Paid Time Off (Service Incentive Leave)
• Paid Australian holidays
• Free office snacks
• Opportunities for training, promotion, and annual pay increase

• Our company culture is all about good vibes, great leadership, and fostering a supportive and fun environment. We believe in celebrating each other's successes, whether it's with birthday treats, team lunches, or simply sharing a laugh during regular lunch-outs.
• We value skills and hands-on experience over traditional educational qualifications.
• We foster an environment where teamwork is built, with a focus on respect, and continuous learning, we're dedicated to helping each team member thrive.

If you're ready to elevate your career and experience the best of Philippine and Australian work culture, we want to hear from you"

• The team is treated as an extension of the Australian business, not just back-end support
• There are real opportunities to grow and be recognised within the partnership
• The work we do as Virtual Assistant directly impacts real clients and properties in Australia