5,242 Reservations Specialist jobs in the Philippines

Company Description

Brigada Mass Media Corporation is a Filipino media powerhouse delivering impactful news, inspiring entertainment, and life-enhancing support through accessible, high-quality content across diverse platforms. Our commitment is to provide our audience with valuable and reliable information and entertainment. Join our team and be a part of an organization dedicated to making a positive difference in people's lives.

Role Description

This is a full-time, on-site role for a Reservation Specialist located in Manila for our sister company Delightful Philippines. The Reservation Specialist will be responsible for handling customer reservations, communicating with clients, providing excellent customer service, and assisting the sales team for. Day-to-day tasks include responding to reservation inquiries, booking reservations, managing reservation systems, and coordinating with various departments to ensure a seamless service experience.

Qualifications

• Experience in handling Reservations
• Excellent Communication and Customer Service skills
• Proficiency in Sales and Training skills
• Strong organizational and multitasking abilities
• Ability to work effectively in a team
• Prior experience in a similar role is advantageous
• Knowledge of reservation systems and software is a plus
• Bachelor's degree in Hospitality, Tourism, Business, or related field is preferred

Skills

• GDS
• Hotel PMS
• Travel& Logistics Coordination
• Customer Service & Complaint Resolution
• Executive & Admin Support
• Project Management

We're Hiring: Reservations Specialist

Are you a luxury curator, a deal-closer, or a results-driven strategist? If you see yourself in one of these personas, we want you on our team.

We're looking for Reservations Specialists who bring passion, precision, and performance to the table. Whether you're inspired by luxury, motivated by success, or driven by excellence, this role offers the perfect blend of sales, service, and sophistication.

What You'll Do:

As a Reservations Specialist, you'll be the driving force behind our sales success, responsible for:

• Identifying and cultivating relationships with potential clients
• Showcasing our portfolio of exquisite villas to vacation-bound guests
• Meeting and exceeding sales targets with finesse and strategy
• Ensuring an exceptional customer experience from inquiry to closing
• Handling a blended communication workload (email, chat, inbound/outbound calls)
• Coordinating availability, rates, and client requests with villa owners or management
• Recommending alternative villas with careful attention to client preferences
• Managing complaints with a 24-hour turnaround
• Ensuring payments are settled based on agreed terms
• Following workflows and SOPs set by leadership
• Delivering superior guest ratings and feedback
• Being amenable to ad hoc assignments

Who You Are:

We're looking for candidates who embody one of these standout sales-driven personalities:

• Heart Evangelista – The Luxury Curator

You're driven by aesthetics and high-end experiences. You excel in presenting premium offerings and creating personalized, memorable journeys for clients who value sophistication and style.

• Jerry Maguire – The Deal Closer/ The Profit Seeker

You thrive on performance and financial success. You're persuasive, confident, and relentless in pursuing leads, closing deals, and exceeding revenue targets.

• Miranda Priestly – The Strategic Achiever

You're meticulous, results-oriented, and committed to excellence. You consistently deliver high-quality service, follow through on every detail, and ensure operational precision in every transaction.

Qualifications:

• Bachelor's Degree in Tourism, Hospitality Management, or related field preferred
• 2–3 years of experience in sales, travel management, or customer service
• Excellent negotiation, communication, and interpersonal skills
• Proven track record of meeting or exceeding sales revenue goals
• Willingness to work on-site in Makati and across various shifts (morning, mid, night until 9 PM), weekends, and holidays

Job Type: Full-time

Benefits:

• Company events
• Health insurance
• Opportunities for promotion
• Pay raise
• Staff meals provided

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Experience:

• SALES: 1 year (Required)

Work Location: In person

The Reservation Associate is responsible for handling guest inquiries, processing reservations, and ensuring excellent customer service through effective communication and coordination. This role plays a vital part in maximizing occupancy, supporting smooth booking operations, and providing a positive experience for guests from inquiry to arrival.

Client Reservations Specialist

As a Client Reservations Specialist, you will serve as the primary contact or Service Manager for clients making reservations or inquiries. In this role, you will coordinate between clients and internal teams (front desk, operations, sales, etc.) to ensure accurate booking information and smooth scheduling. You will also support front-office functions by managing calls and directing colleagues or clients to the appropriate person. Above all, you will serve as a trusted representative of the client's brand, creating a welcoming experience through professionalism, empathy, and outstanding service.

Specific Primary Functions

• Serve as the primary point of contact for group clients, managing all aspects of their booking experience.
• Coordinate with clients to gather group details, such as rooming lists and event requirements.
• Manage group reservations and ensure accurate booking details across hotel systems.
• Act as liaison between clients and property teams to ensure seamless execution of group events.
• Prepare and maintain group resumes, ensuring accurate and relevant booking details are captured.
• Track group progress and booking updates in internal systems.
• Provide exceptional service by answering client inquiries and offering timely support.
• Support billing processes for group bookings and ensure timely payment coordination.
• Participate in internal and client-facing calls to review group needs and upcoming bookings.
• Assist with reservation support for corporate and business travel as needed.
• Prepare banquet event documentation and assist with meeting space reservations.
• Coordinate booking links for groups with individual paying guests.

Required Capabilities and Skills:

Client Relationship & Communication

• Strong verbal and written communication skills (professional email etiquette, clear explanations)
• Ability to serve as the primary point of contact for clients with professionalism and courtesy
• Proactive follow-up skills (e.g., requesting rooming lists, confirmations)
• Customer service orientation with problem-solving ability

Technical & Systems Proficiency

• Experience with Hotel Property Management Systems (e.g., Mews, Opera, or similar)
• Familiarity with CRM and workflow systems (e.g., Thynk) to track bookings and progress
• Knowledge of data entry accuracy (rooming lists, billing details, resumes, confirmation numbers)
• Ability to handle sensitive data in compliance with PCI-DSS standards
• Proficiency in Microsoft Office (Excel and Word) and shared drives/cloud-based file management

Reservation & Booking Management

• Skilled in creating, modifying, and managing group reservations
• Experience with master folios, billing arrangements, and group payments (ACH, wire transfers, credit card authorization)
• Ability to prepare and distribute confirmation lists and booking links for individual pay (IPO) guests
• Competence in creating and managing Banquet Event Orders and reserving meeting spaces

Organizational & Administrative Skills

• Strong attention to detail when updating group resumes and removing redundant information
• Skilled in handling multiple bookings simultaneously while keeping information organized

Collaboration & Coordination

• Comfortable joining review calls with General Managers, Core Reservations Manager, and National Sales Director
• Coordinating with multiple departments (front desk, banquet, operations, and finance)

Device Requirements:

• Intel i5 or AMD Ryzen 5 CPU or higher
• 8 GB RAM
• Internet speed of at least 30 MPBS
• Backup internet
• Backup power (at least a UPS)
• Headset
• Clear camera (built-in or external)

Job Type: Full-time

Experience:

• Reservations Specialist: 2 years (Preferred)

Work Location: Remote

Purpose of Role:

The Reservations Specialist is responsible for coordinating all aspects of online, email and telephony bookings for the venue. You will be required to liaise regularly with the venue and sales teams to ensure a seamless customer experience, passing on all relevant information in relation to booking preferences and requests.

Main Responsibilities & Duties:

• Answer all incoming enquiries and requests in an attentive, courteous, and efficient manner
• Checking availability for the booking and offering advice on alternative dates and time, if possible, to maximise space and the smooth running of the venues
• Answer any enquiries in relation to the services, products, and facilities available at the venue
• Management of reservations and bookings, forwarding pre-orders and run sheets through to venue team as required
• Troubleshoot any issues that might arise surrounding the bookings
• Sending out pre-orders, or relevant forms/function packs, for bookings or information requests
• Ensure function sheets are prepared where necessary and distributed in a completed state in an appropriate time prior to the booking arrival
• Confirm booking details with the customer prior to arrival
• Ensure that communication is clear and confident
• Provide any relevant feedback to venues and communicate any problem areas to management if required
• Fulfill other duties as required by TSGG operated Oche or Shufl venues, as well as any franchises and department personnel as requested/required
• Work to meet and exceed reservation metrics, to achieve desired business outcomes.
• Reservation metrics include conversion, ob calls, deal dispersion, revenue and activity.

Qualifications & Experience

• Previous experience in the hospitality industry preferred
• 3+ years' experience in a similar role
• Exception written and verbal communication skills
• Experience handling inbound and outbound calls and email enquiries
• Experience handling reservations in the hospitality or related industry
• Exceptional customer service skills
• Ability to multi-task and prioritise work accord to timeframes and deliverables
• Work schedule : Monday - Friday, 2:00 PM - 11:00 PM

Skills & Competencies

• Metrics-driven: work in line with deadlines and objectives with an eye for creativity and brand
• Communication: the ability to communicate clearly and concisely, varying communication style depending upon the audience.
• Attention to detail: excellent attention to detail and written skills when communicating with others, both internally and externally.
• Commerciality: ability to apply knowledge in a practical, commercial manner.
• Teamwork: willingness to assist and support others as required and get on with team members.
• Project Management: Strong project management, multitasking, and decision-making skills

ShoreXtra Perks

• Free barista-style coffee
• Free parking and jeepney services
• Highly engaged team
• Unlimited potential for growth
• Challenging role
• Fun and family-oriented working environment
• Bronze Level referral bonus

About Fora
Fora
is the modern travel agency, redefining what it means to be a travel advisor in today's world. We're a next-generation platform that provides a comprehensive,
business-in-a-box solution
—combining
cutting-edge technology
,
personalized training
,
a vibrant community
, and exclusive
industry partnerships
—all designed to empower anyone with a passion for travel to turn that passion into a thriving business. Whether you're a travel enthusiast or an experienced professional, Fora equips you with everything needed to
launch and scale a successful travel advisory business
, making it the ultimate way to align work with your lifestyle.

At the heart of Fora is our mission: to
power the next generation of travel entrepreneurs
to transform their love for travel into a fulfilling full-time or part-time career, offering unparalleled flexibility, autonomy, and support. We believe that everyone, from seasoned travel professionals to first-time entrepreneurs, can build a career that's both profitable and aligned with their passions.

Our platform combines innovative technology with the human touch, offering:

• Best-in-class training
  programs to help agents develop expert knowledge, no matter their starting point.
• A powerful suite of tools for booking, client management, and marketing, ensuring agents can focus on delivering exceptional travel experiences.
• Access to an engaged community of fellow advisors, fostering collaboration, support, and shared learning.
• Exclusive partnerships
  with top travel brands, providing access to competitive rates, perks, and experiences that elevate advisors' offerings.

Since our founding in
2021
by experienced travel entrepreneurs
Henley Vazquez
,
Jake Peters
, and
Evan Frank
, Fora has experienced rapid growth, expanding to a team of
130
+ full-time employees
based in downtown
New York City
.
Earlier this year,
we announced our
$60 million Series B and C investment rounds
, led by
Thrive Capital
and
Insight Partners
, with participation by previous investors including
Forerunner
and
Heartcore Capital.
This funding represents a vote of confidence in the enduring power of entrepreneurship, and secures our ability to build a category-defining travel brand. We have a vision for the future that leverages the best of humans and the best of technology to create the first truly unified platform for all travel needs - from staycation to the safari.

We're proud of the recognition we've received, including:

• LinkedIn's Top Startups List 2024
• Fast Company's Most Innovative Companies 2025 and 2023
• Built In 2025 Best Places to Work
• And several "top agency" awards from our fantastic partners including Virtuoso, IHG, Four Seasons, and more

Fora is a mission-driven company
that believes in the power of entrepreneurship, community, and passion. As we continue to grow, we are looking for more talented and like-minded individuals to join our team - people who are excited about transforming the travel space and helping us scale our vision globally.

Job Overview:
We are seeking a Reservations Specialist to join our team. In this role, you will be a crucial point of contact for our travel advisors, handling a wide range of tasks to ensure a seamless booking experience. Your responsibilities will include fielding inquiries, generating quotes, and confirming bookings with our travel partners. You will also manage cancellations and client refunds, generate reports, and perform data analysis. This is a dynamic role that requires a proactive mindset to handle various ad-hoc needs.

Key Responsibilities:

• Manage Inquiries & Bookings:
  Serve as the primary point of contact for travel advisors, responding to their inquiries and managing the end-to-end booking process.
• Financial Operations:
  Handle cancellations and process client refunds accurately and efficiently.
• Reporting & Analysis:
  Generate reports and perform analytics to support business operations and identify trends.
• Process Improvement:
  Identify opportunities to build new or improve existing processes to enhance efficiency and accuracy.
• Problem-Solving:
  Exercise sound judgment and adapt to ambiguous situations, finding effective solutions as needed.

Qualifications & Skills:

• 2+ years of reservations experience in the travel industry.
• 2+ years of experience in a consumer-facing financial operations role.
• Experience at a tech company preferred.
• Experience in accounting or financial reporting function preferred.
• High attention to detail, demonstrated success in building new or improving existing processes.
• Exceptional communication skills, both spoken and written.
• Comfortable with ambiguity and exercising judgement where required.

Additional Job Requirements:

• Independent full-time remote contractor position with an initial hourly rate of $8 based on experience.
• This role will eventually provide 24-hour support, with a primary need for coverage during Eastern Standard Time (EST) business hours.
• The contractor must provide their equipment, including a computer and a strong internet connection.

Our Values
We're forging our own path
Fora has always been about driving change within the industry. We're not interested in maintaining the status quo.

We're stronger together
Community is our cornerstone and collective power is our strength. We believe we can all go further when we operate together, using our combined leverage to unlock better opportunities and outcomes for our advisors, partners, and travelers.

We believe in technology
We believe technology is an answer to some of the most fundamental challenges the travel industry faces. We believe advancements in AI, bold investments in our platforms, and a world-class data infrastructure will transform the work of our advisors and our partners, while creating better travel experiences for travelers.

We're here to serve
We operate in service of our community and believe that when they're empowered to focus on what they do best, we all win. It's why we relentlessly advocate for our advisors and prioritize their best interest every step of the way.

We mean business
Fora is equal parts fun, meaningful work and serious travel business. We're unlocking opportunities for thousands of travel entrepreneurs, delivering a stream of high-quality guests at scale for our partners, and providing a superior travel experience for our travelers. It's a better equation for the future of our industry.

WORK AUTHORIZATION
You must have authorization to work in the United States. Fora is unable to assist applicants with obtaining work authorization.

EQUAL OPPORTUNITY
Fora is committed to an equitable hiring process and an inclusive work environment. BIPOC and traditionally underrepresented candidates are strongly encouraged to apply. We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

Our Company:

HOT Business Solutions Inc. is an emerging and growing company in the Philippines and a proud part of the House of Travel Group, dedicated to supporting exceptional teams across Australia and New Zealand. Since first opening in New Zealand in 1986 and its arrival in Australia in 2007, House of Travel has grown into the largest independent travel company in Australasia.

We've had a presence in Manila since 2012, with a talented team that has been an integral part of our operations for almost 13 years. Having operated in the Philippines for this long, we understand the culture and what it takes to create a positive and engaging workplace. After years of outsourcing, we took the next step—establishing our own local company to build stronger connections, provide better support, and create greater opportunities for growth. Our experienced team members from our outsourced operations have joined us on this journey, ensuring we carry forward the expertise, relationships, and knowledge built over the years.

We have the energy of a startup, backed by the stability of an established business.

If you're looking for a workplace where your contributions matter and where you can grow alongside a team that truly values your skills, we'd love to connect with you.

As a Travel Reservations Specialist – Hotel & Land Operations, you'll be the go-to support for our retail travel consultants from New Zealand in the beginning (other countries to be specified by next year), helping them secure the best options for their clients. Your role is both service- and detail-oriented: from assisting with hotel and land bookings, to coordinating with suppliers, to resolving unexpected issues quickly and professionally.

You'll work closely with colleagues in Manila, New Zealand, Fiji and Australia, ensuring smooth operations across multiple time zones. This position gives you the opportunity to build strong industry knowledge, sharpen your customer service skills, and gain hands-on experience with booking systems, suppliers, and travel operations.

If you enjoy solving problems, building relationships, and being part of a team that makes travel happen, this role is for you. You'll play a vital part in delivering memorable travel experiences — not just for our consultants, but ultimately for their customers.

What's in it for you?

·    Hybrid work setup after training (3 months initial onsite, then mix of office/WFH)

·    Monthly Base Salary: PHP35,000

·    Early day-shift schedule aligned with AU/NZ business hours (6:00 A.M. -3:00 P.M. Manila time)

·    Be part of a fun and collaborative culture that values teamwork, learning, and growth

·    Opportunity to work with international teams and gain exposure to the travel industry across Australia and New Zealand

**As part of our hiring process, we ask all applicants to complete a Travel Industry Assessment. The first interview (with our HR) will be scheduled right after that to keep things moving smoothly

Key Responsibilities

• Assist retail consultants with bookings, product sourcing, quotes, amendments, cancellations, and confirmations
• Liaise with suppliers for availability, special requests, and no-shows
• Process invoices, vouchers, itineraries, and refunds
• Provide guidance on systems, campaigns, and booking processes
• Research and resolve booking issues, escalating as needed
• Collaborate with finance, product, and operations teams to ensure accurate and timely support
• Participate in continuous improvement, knowledge-sharing, and training

Qualifications

• 2-3 years' experience in travel, tourism, or reservations customer service/operations
• Knowledge of the travel industry, multiple destinations, and suppliers
• Strong communication skills (verbal & written)
• Proficiency in MS Office and ability to work across multiple systems
• High attention to detail, strong organizational skills, and ability to multitask under pressure
• Team player with a proactive, solution-oriented mindset
• Flexibility to work on a rostered schedule, including after-hours support
• Preferably with GDS experience (Amadeus, Sabre, Galileo, or similar)

Job Overview:

We're looking for dedicated and customer-focused individuals to join our team as Call Center Agents. In this role, you'll serve as the first point of contact for our customers—handling inquiries, resolving concerns, and delivering top-tier service with every interaction.

Qualifications:

• High School graduate (college level or degree is an advantage)
• Strong communication skills—both written and verbal
• Open to applicants with or without BPO experience
• Ability to work in a fast-paced, high-volume call environment
• Customer service experience is a plus (training provided)
• Amenable to work shifting schedules, including nights, weekends, and holidays

What We Offer:

• Competitive salary with performance-based incentives
• HMO & dental benefits
• Paid vacation and sick leave
• Opportunities for promotion and career development
• Wellness programs and exclusive employee discounts
• A diverse, inclusive, and supportive workplace

Ready to Start?

Apply today and become part of a company that values customer care and employee growth. Join our team and start making an impact—one call at a time.

Job Types: Full-time, Fresh graduate

Pay: Php20, Php28,000.00 per month

Benefits:

• Health insurance
• Life insurance
• On-site parking
• Paid training

Language:

• English (Preferred)

Work Location: In person

Our Leasing & Reservations Specialist will be responsible in elevating our client experience in Singapore's residential real estate market. He / She will manage client interactions via AI chat and WhatsApp, coordinate property viewings, and manage reservations.

RESPONSIBILITIES

• Handle inbound inquiries via our AI-powered chat interface; engage with clients to guide them toward making residential real estate reservations and bookings.
• Respond quickly and thoughtfully via WhatsApp and AI chat — aiming for efficient communication with up to 30 messages within a 2–3-hour window.
• Qualify leads, schedule property viewings, and coordinate logistics with clients and on-the-ground teams.
• ·Provide personalized assistance to clients throughout their experience—from first contact through reservation and visit.
• Maintain high standards of professionalism, accuracy, and discretion in all client interactions.
• Collaborate across teams to ensure seamless operations and a top-tier client experience.
• Other Ad hoc tasks assigned.

Functional Competencies

• Excellent written and verbal communication skills
• Able to manage multiple inquiries and follow-ups quickly and effectively
• Comfortable using AI chat platforms and WhatsApp professionally
• Strong intuition for understanding client needs
• Meticulous attention to detail paired with confident client facing demeanor

Education and Work Background

• Bachelor's degree in real estate, Estate Management, Business, Marketing, or a related field
• At least 4–5 years in residential real estate leasing or related environment.

Job Type: Full-time

Benefits:

• Company Christmas gift
• Company events
• Health insurance
• Paid training
• Work from home

Application Question(s):

• Do you have your own personal equipment (e.g., computer / laptop, headset) ?
• Can you start ASAP ?

Experience:

• Residential Real Estate: 1 year (Required)
• Reservations Specialist: 1 year (Required)

Work Location: Remote