6 Reservations Manager jobs in the Philippines

Company Description

Seda Hotels, fully-owned and operated by AyalaLand Hospitality. Seda offers a seamless hospitality experience with its blend of exceptional service, value, and vibrant destinations, embodying its philosophy of being the "home of Filipino hospitality." Seda Hotels are present in dynamic locations across the Philippines, providing modern amenities while maintaining traditional Filipino hospitality.

Role Description

This is a full-time, on-site role for a Reservations Manager at Seda Vertis North in Quezon City. The Reservations Manager will be responsible for managing the reservations process, ensuring high levels of customer service, handling guest inquiries, managing booking systems, and maximizing room occupancy and revenue. They will also train and guide reservation staff to maintain excellent service standards.

Qualifications

• Reservations and Sales skills
• Customer Service and Communication skills
• Experience in Training staff
• Strong organizational and multitasking abilities
• Proficiency in using hotel management software
• Previous experience in the hospitality industry is a plus

About Us

Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.

About the Role

As a Reservation Manager, you will play a key role in creating seamless and memorable guest experiences across our holiday accommodation portfolio. Serving as the first point of contact, you'll represent the client's brand values by delivering attentive, personalised, and proactive service at every stage of the guest journey. From managing inquiries and reservations to coordinating payments, maintenance, and guest communications, this role is central to ensuring guest satisfaction and operational excellence. If you are detail-driven, guest-focused, and thrive in a dynamic hospitality environment, this is an excellent opportunity to contribute meaningfully to our team.

Key Responsibilities

• Provide prompt, courteous, and informative responses to guest inquiries via phone, email, software platforms, and in person.
• Manage reservations efficiently, confirm details, process payments, and handle special requests while encouraging direct bookings.
• Process guest payments and monitor upcoming bookings to ensure all reservations are fully paid before arrival.
• Log and manage maintenance requests, liaising with internal staff, external contractors, owners, and guests to ensure timely resolution.
• Act as the primary point of contact for guest issues and disputes, coordinating with cleaning and maintenance teams and managing post-stay damage claims through appropriate channels.
• Communicate reservation changes with the cleaning department, particularly for last-minute bookings or altered check-in/check-out times.
• Collect, log, and share guest feedback to support continuous improvement of guest experiences.
• Follow the Triage Communication Procedure to ensure professional and effective communication with clients, staff, and stakeholders.
• Support the team by completing ad-hoc tasks and responsibilities as required by management.

Other Responsibilities

• Make necessary process suggestions and improvements which can help the team.

• Contributes to team effort by accomplishing related results as needed.

• Perform other related tasks and duties that may be assigned by the client later on.

About You

• Minimum of 3 years' experience in guest reservations, short-term rentals, property management, or a related hospitality role.
• Guest-Focused: Warm, empathetic, and professional in all interactions, with a passion for delivering exceptional service.
• Skilled Communicator: Strong interpersonal and communication skills across phone, email, software, and in-person channels.
• Detail-Oriented: Accurate in managing reservations, payments, and service requests.
• Problem-Solver: Proactive in resolving guest issues, finding fair solutions, and maintaining positive relationships.
• Hospitality Experience: Previous experience in customer service or hospitality, demonstrating professionalism and commitment to guest satisfaction.
• Tech-Savvy: Proficient with booking management platforms such as Airbnb, , and direct booking systems; experience with Guesty, Breezeway, Suite-Op, Google Suite, Notion, and Slack is highly regarded.
• Flexible & Proactive: Willing to take on additional responsibilities, learn new skills, and grow with the company.
• Preferred (Not Essential): Familiarity with bookkeeping and payroll.

Buddle Benefits Included

Health insurance

Internet allowance

KPI incentive program

Fortnightly virtual happy hour

Annual group offsites

Finer Details

Schedule: TBD

Start Date:

TBD

JOB DESCRIPTION

The Revenue and Reservations Manager is responsible for maximizing hotel revenue and occupancy by developing and implementing effective pricing, distribution, and inventory strategies. This role oversees the reservations team to ensure efficient booking processes, accurate room allocation, and exceptional guest service. The manager analyzes market trends, competitor performance, and booking patterns to optimize revenue opportunities across all channels. Working closely with Sales, Marketing, and Front Office, the Revenue and Reservations Manager ensures that the hotel meets its financial goals while delivering a seamless reservation experience for guests.

• Minimum of 3–5 years of proven experience in revenue management, reservations, or a similar role in the hotel or hospitality industry.
• Strong knowledge of hotel reservation systems (PMS/CRS), channel managers, and OTAs.
• Proficiency in data analysis, forecasting, and yield management strategies.
• Advanced skills in Excel and revenue management tools/software.
• Excellent communication, leadership, and negotiation skills.
• Strong problem-solving ability and analytical mindset to optimize revenue streams.
• Ability to train, supervise, and motivate a reservations team while maintaining high guest service standards.
• Detail-oriented with exceptional organizational and time-management skills.
• Ability to adapt in a fast-paced environment and make data-driven decisions under pressure.

1. Revenue Management

2. Develop and execute pricing strategies to optimize revenue across all distribution channels.

3. Analyze market trends, competitor performance, and customer demand to forecast future revenues accurately.
4. Implement revenue management systems and tools to automate decision-making and optimize inventory.
5. Monitor and evaluate the performance of promotions, packages, and special offers.

6. Provide weekly, monthly, and ad hoc reports on revenue performance and market conditions to the leadership team.

7. Reservations Management

8. Oversee the reservations team to ensure efficient handling of inquiries and bookings.

9. Set and monitor booking goals, ensuring alignment with overall revenue targets.
10. Ensure all guest inquiries are answered promptly and professionally.
11. Maintain accurate records of room availability, bookings, and cancellations.

12. Manage group bookings, ensuring proper communication and execution of contracts.

13. Team Leadership

14. Lead, coach, and develop the reservations and revenue team to achieve their performance goals.

15. Foster a collaborative environment and maintain strong communication with other departments, including Sales, Marketing, and Operations.

16. Conduct regular training sessions on revenue management principles, systems, and customer service standards.

17. Systems and Technology

18. Optimize the use of Property Management Systems (PMS), Channel Managers, Revenue Management System and Other related systems.

19. Ensure accurate loading of rates and availability across all systems and channels.

20. Stay updated on emerging technology trends to enhance operational efficiency.

21. Collaboration and Partnerships

22. Work closely with the Sales and Marketing teams to develop strategies for driving bookings and maximizing occupancy.

23. Build strong relationships with travel agents, OTAs, and distribution partners to ensure optimal exposure and performance.
24. Collaborate with the finance team to manage budgets, forecasting, and financial reporting.

Required Skills

• Strong analytical and problem-solving abilities.
• Proficiency in revenue management systems and tools.
• Excellent leadership, communication, and interpersonal skills.
• Attention to detail and a commitment to guest satisfaction.
• Ability to work under pressure and meet tight deadlines.
• Adaptability to changing market conditions

Qualifications

• Minimum of 5 years of sales experience in related position and industry
• Hospitality/Tourism, Business Management or related course/field

Preferred Skills / Experience

• Experience in resort or 5-star hotel chain in hotel Sales operations and Leadership Role.
• Established network of OTA contacts
• Flexibility to travel for client meetings, trade shows, and industry events.

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Staff meals provided

Work Location: In person