5,167 Reservations Agent jobs in the Philippines

Reservations Agent

• Handles incoming phone calls, emails, social media inquiries, and chat messages, providing information on room availability, rates, and promotions

• Processes reservations accurately in the PMS/OTA extranets, ensuring correct input of guest details, dates, and special requests

• Updates, modifies, and cancels bookings based on guest instructions and hotel guidelines

• Responds to OTA guest messages and online review comments promptly and courteously

• Coordinates with Front Desk and Housekeeping for pre-arrival arrangements, room status, and guest requests

• Monitors rate parity and availability displayed on OTA listings, reporting discrepancies to the Team Leader

• Assists in uploading content updates to OTA platforms and hotel website (photos, descriptions, promotions)

• Promotes upselling opportunities such as room upgrades, extended stays, and value-added services during booking interactions

• Maintains accurate records, call logs, and documentation of all guest interactions and reservations activities

• Adheres to communication scripts, confidentiality protocols, and service standards in all guest interactions

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• On-site parking
• Opportunities for promotion
• Pay raise
• Transportation service provided

Language:

• English (Preferred)

Work Location: In person

Expected Start Date: 09/01/2025

Additional Information
Reservations Agent

Job Number

Job Category
Reservations

Location
Sheraton Cebu Mactan Resort, Punta Engano Road, Cebu, Philippines, Philippines, 6015VIEW ON MAP

Schedule
Full Time

Located Remotely?
N

Position Type
Non-Management

Position Summary
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
Be
where you can do your best work,
begin
your purpose,
belong
to an amazing global team, and
become
the best version of you.

Shangri-La Boracay
Located in the country's premier beach destination, Shangri-La's Boracay Resort and Spa is a luxurious and serene haven for vacationers. Dramatically situated on a hillside in a flourishing nature reserve at the northern tip of Boracay Island, the 12-hectare resort is a 10-minute drive from the popular White Beach. The resort offers 219 rooms including 36 villas and suites; comprehensive leisure facilities; 350 meters of secluded beach front; and a thriving ecosystem of diverse flora and fauna. Within the resort, guests may find a tranquil escape in Chi, The Spa.

As a Reservations Agent, We Rely On You To

• Attend to telephone enquires and follow up on guests' requests/inquiries on Rooms / F&B reservations and promotions
• Promotes Rooms / F&B promotions to guests and encourages membership
• Other duties as assigned

We Are Looking For Someone Who

• Pleasant voice, clear and good telephone etiquette
• Customer-oriented
• Able to multi-task
• Able to work in a fast pace environment
• Communicates and writes with fluency in English (and local language)
• Experience in hotel, reservations, F&B, or customer call center has an added advantage

If you are the right person, what are you waiting for? Click the apply button now

Discover 100% YOU with MicroSourcing

Position: Reservation Agent (Fixed Term - 6 months)

Location: Eastwood, Quezon City

Work Setup & Shift: Onsite | Dayshift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a Reservation Agent, you will:

Be responsible for delivering quality customer service while assisting guests in planning and booking hotel reservations. Conversion and call-handling measurements will be in place to drive channel production and focus on profit conversion. Ensuring accurate reservation data for hotel operations will be a key priority. Additionally, this role will provide administrative support to the in-field sales team.

FINANCIAL RETURNS

• Maximise revenue through upselling, accurate reservations, and effective inventory control
• Ensure accurate rate loading, content updates, and PMS data integrity across all channels
• Monitor groups, allotments, refunds, and reporting to optimise yield and performance

PEOPLE

• Foster teamwork, communication, and strong cross-department relationships
• Participate in training, meetings, and uphold standards of professionalism
• Maintain tidy workspaces, comply with WH&S, and provide clear shift handovers

GUEST EXPERIENCE

• Deliver prompt, professional guest service, recognising VIPs and loyalty members
• Manage reservations, requests, and issues with effective service recovery
• Optimise occupancy and average rate under Revenue Centre guidance

RESPONSIBLE BUSINESS

• Adhere to company policies, codes of conduct, and safety/security standards
• Support WH&S, emergency procedures, and hazard/risk reporting
• Ensure compliance with credit, data privacy, cyber security, and timekeeping policies

What You Need:

Non-negotiables:

• Excellent communication skills (spoken and written) with colleagues, guests, and external partners
• Professional, personable, and proactive with a hands-on, "can-do" attitude
• Strong teamwork and collaboration skills
• Patient and calm, able to make informed decisions under pressure
• Passionate about delivering superior results with efficiency and accuracy
• Proficient in Microsoft Office (Word, Excel) and confident using a variety of IT platforms

• Strong keyboard and data entry skills with attention to detail

• About MicroSourcing
  
  With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%

For more information, visit

*Terms & conditions apply.

Key Responsibilities:

• Process room reservations for hotel guests
• Answer guest inquiries and provide information regarding room availability, rates, and other hotel facilities
• Manage cancellations, modifications, and special requests for guests
• Ensure that all reservation details are registered correctly into the system
• Work with other departments to ensure satisfactory guest experience

Qualifications:

• At least 1 year of experience in the hospitality industry (preferred)
• Proficiency in OPERA software is an advantage
• Strong communication and interpersonal skills
• Trainable and adaptable
• Willingness to work overtime, holidays, and weekends
• Fresh graduates are welcome to apply

Apply now and join our gracious team at Le Monet Hotel

Department
Revenue and Reservations

Employee Type
Probationary

Job Responsibilities

• Handle all reservation inquiries via phone, email, OTA channels, and internal systems in a timely, courteous, and professional manner.
• To ensure the accurate and efficient processing of individual and group room reservations while supporting the hotel's revenue objectives by maximizing room occupancy and rate through effective inventory management, upselling, and system accuracy.
• First point of contact for all reservation-related inquiries and is responsible for ensuring a seamless booking experience for guests.
• This role supports the Revenue & Reservations department by maintaining data integrity, optimizing availability, and contributing to revenue performance through strategic reservation handling.
• Enter and maintain accurate booking information in the Property Management System (PMS), ensuring alignment with rate codes, room inventory, and guest profiles.
• Maximize revenue through effective upselling and cross-selling techniques, promoting premium room categories and packages.
• Collaborate closely with the Director of Revenue to support room inventory control and rate strategy implementation.
• Monitor daily arrivals, cancellations, no-shows, and special requests, coordinate with the Front Office and Housekeeping for smooth arrivals and guest satisfaction.
• Liaise with travel agents, corporate accounts, and group coordinators to process reservations and ensure contractual terms are met.
• Ensure all guest data and payment details are processed securely in compliance with hotel policies and data protection regulations.
• Support daily and monthly reservation and revenue reports as required by management.
• Maintain a high level of product knowledge including hotel facilities, services, promotions, and local attractions.
• Communicate professionally and courteously with guests, travel agents, and internal departments.
• Ensure compliance with data privacy, payment security, and internal reservation procedures.
• Handle special requests, VIP bookings, and booking-related complaints with professionalism and discretion.
• Attend departmental briefings and training sessions as required to stay up-to-date with hotel systems and reservation standards.
• Work in close coordination with Front Office, Sales, and housekeeping teams to ensure seamless guest experiences.
• Performs other related duties and special projects as assigned by superiors.

Qualifications

• Minimum 1–2 years of experience in reservations, front office, or revenue roles within a 4 or 5-star hotel.
• Strong knowledge of hotel PMS and CRS platforms (e.g., Opera, SynXis, or similar systems).
• Excellent verbal and written communication skills in English (additional languages are an advantage).
• Detail-oriented with strong organizational, analytical, and time-management skills.
• Proven ability to handle guest inquiries with discretion, empathy, and professionalism.
• Familiarity with revenue concepts such as BAR rates, dynamic pricing, and distribution channels is a plus.

Experience Range Range (Years)
1 - 2 years

Job posted on

Additional Information

Job Number

Job CategoryReservations

LocationFour Points by Sheraton Boracay, Station 1, Malay, Aklan, Philippines, Philippines, 5608

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Department

Revenue and Reservations

Job posted on

Aug 29, 2025

Employment type

Probationary

Job Responsibilities:

• Handle all reservation inquiries via phone, email, OTA channels, and internal systems in a timely, courteous, and professional manner.
• To ensure the accurate and efficient processing of individual and group room reservations while supporting the hotel's revenue objectives by maximizing room occupancy and rate through effective inventory management, upselling, and system accuracy.
• First point of contact for all reservation-related inquiries and is responsible for ensuring a seamless booking experience for guests.
• This role supports the Revenue & Reservations department by maintaining data integrity, optimizing availability, and contributing to revenue performance through strategic reservation handling.
• Enter and maintain accurate booking information in the Property Management System (PMS), ensuring alignment with rate codes, room inventory, and guest profiles.
• Maximize revenue through effective upselling and cross-selling techniques, promoting premium room categories and packages.
• Collaborate closely with the Director of Revenue to support room inventory control and rate strategy implementation.
• Monitor daily arrivals, cancellations, no-shows, and special requests, coordinate with the Front Office and Housekeeping for smooth arrivals and guest satisfaction.
• Liaise with travel agents, corporate accounts, and group coordinators to process reservations and ensure contractual terms are met.
• Ensure all guest data and payment details are processed securely in compliance with hotel policies and data protection regulations.
• Support daily and monthly reservation and revenue reports as required by management.
• Maintain a high level of product knowledge including hotel facilities, services, promotions, and local attractions.
• Communicate professionally and courteously with guests, travel agents, and internal departments.
• Ensure compliance with data privacy, payment security, and internal reservation procedures.
• Handle special requests, VIP bookings, and booking-related complaints with professionalism and discretion.
• Attend departmental briefings and training sessions as required to stay up-to-date with hotel systems and reservation standards.
• Work in close coordination with Front Office, Sales, and housekeeping teams to ensure seamless guest experiences.
• Performs other related duties and special projects as assigned by superiors.

Qualifications:

• Minimum 1–2 years of experience in reservations, front office, or revenue roles within a 4 or 5-star hotel.
• Strong knowledge of hotel PMS and CRS platforms (e.g., Opera, SynXis, or similar systems).
• Excellent verbal and written communication skills in English (additional languages are an advantage).
• Detail-oriented with strong organizational, analytical, and time-management skills.
• Proven ability to handle guest inquiries with discretion, empathy, and professionalism.
• Familiarity with revenue concepts such as BAR rates, dynamic pricing, and distribution channels is a plus.

Company Description
Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila's financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.

Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.

At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.

Job Description

• Answers phone calls, emails, and online inquiries regarding room availability and rates, processes room bookings, including reservations, cancellations, and modifications, and ensures that records are accurately encoded in the property management system.
• Maintains an efficient filing system of all guest correspondence and relevant documents, contracts, and assists with required daily reports.
• Implements revenue management selling strategies such as upselling, recommendation of hotel facilities, and restrictions for each property, and ensures accuracy for all bookings of arrivals.

Qualifications

• Graduate with a degree in Hospitality Management or any related field is an asset.
• Minimum of one (1) year of relevant experience in reservations is an advantage.
• Excellent verbal and written communication skills, service-oriented, and a keen sense of detail.
• Proficiency in relevant software such as Microsoft applications and Opera property management software.