5,415 Reservation Agent jobs in the Philippines

Position:
Reservation Agent (Fixed Term - 6 months)

Location:
Eastwood, Quezon City

Work Setup & Shift:
Onsite | Dayshift

Why join MicroSourcing?
You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As a Reservation Agent, You Will
Be responsible for delivering quality customer service while assisting guests in planning and booking hotel reservations. Conversion and call-handling measurements will be in place to drive channel production and focus on profit conversion. Ensuring accurate reservation data for hotel operations will be a key priority. Additionally, this role will provide administrative support to the in-field sales team.

FINANCIAL RETURNS

• Maximise revenue through upselling, accurate reservations, and effective inventory control
• Ensure accurate rate loading, content updates, and PMS data integrity across all channels
• Monitor groups, allotments, refunds, and reporting to optimise yield and performance

PEOPLE

• Foster teamwork, communication, and strong cross-department relationships
• Participate in training, meetings, and uphold standards of professionalism
• Maintain tidy workspaces, comply with WH&S, and provide clear shift handovers

GUEST EXPERIENCE

• Deliver prompt, professional guest service, recognising VIPs and loyalty members
• Manage reservations, requests, and issues with effective service recovery
• Optimise occupancy and average rate under Revenue Centre guidance

RESPONSIBLE BUSINESS

• Adhere to company policies, codes of conduct, and safety/security standards
• Support WH&S, emergency procedures, and hazard/risk reporting
• Ensure compliance with credit, data privacy, cyber security, and timekeeping policies

What You Need:
Non-negotiables

• Excellent communication skills (spoken and written) with colleagues, guests, and external partners
• Professional, personable, and proactive with a hands-on, "can-do" attitude
• Strong teamwork and collaboration skills
• Patient and calm, able to make informed decisions under pressure
• Passionate about delivering superior results with efficiency and accuracy
• Proficient in Microsoft Office (Word, Excel) and confident using a variety of IT platforms
• Strong keyboard and data entry skills with attention to detail

-

About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%
For more information, visit

Terms & conditions apply.*Terms & conditions apply

FRESH GRADUATE ARE WELCOME

• Maintain extensive knowledge of hotels products in order to effectively promote them to guests
• Manage Inquiries.
• Process Reservations.
• Handle Modifications & Cancellations.
• Maintain accurate customer information and reservation details in the system.
• Prepare and send confirmation letters or emails to guests and provide details to other hotel departments, such as the front office, for services like pre-registration.

Job Type: Full-time

Pay: Php18, Php27,000.00 per month

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Paid training
• Promotion to permanent employee

Language:

• English (Preferred)

Work Location: In person

Key Duties and Responsibilities:

• Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details
• Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing, policy, reporting, and security procedures
• Confirm, process, and follow up with accounts payables and receivables to coordinate and complete the reconciliation process with Finance in order to provide customer with detailed and accurate reconciliation document
• Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications
• Accountable for entering data throughout the life of an event in the various technology tools such as Meetings, Project Management, Reservations and Time Tracking Technologies
• Plan group travel effectively and efficiently through the established standards, and with meticulous attention to detail according to client provided parameters
• Stay current with supplier and industry trends through attendance of team meetings and supplier onsite and offsite presentations
• Works in conjunction with the Group air team to meet client defined meeting parameters and proactively escalating client, supplier, or program issues to management for timely resolution.

Requirements:

• Minimum of 4 years' recent working experience as an Air Groups Reservation Agent
• Proficient in airline terminology, codes, fare basis, airline rules and tariffs
• Exceptional communication skills (verbal, written, presentation, consultative)
• Experience collaborating in a virtual team environment
• Strong domestic, transborder, and international travel knowledge
• Ability to work under pressure and effectively manage multiple tasks while maintaining professional rapport with customers
• Strong problem-solving skills with sound decision-making ability
• Detail-oriented with high accuracy
• Sabre experience required; Amadeus is an asset
• Advanced skills in Cvent and Microsoft Office Suite (Excel proficiency preferred) are an asset
• Ability to travel to client events, as required
• Onsite role in Makati City
• Flexible schedule availability, including holidays, weekends, and varied shifts (day, mid, or night), as required by business needs.

Benefits:

• Night Shift Allowance
• Yearly Performance Appraisal
• Skill Set Appraisal
• HMO & Group Life Insurance
• Government-mandated (SSS, PHIC, and HDMF)
• Annual Team Building Activities
• Monthly Celebrations

Job Type: Full-time

Pay: Php25, Php30,000.00 per month

Benefits:

• Company events
• Flexible schedule
• Health insurance
• Life insurance

Application Question(s):

• Which of the following reservation (CR) and distribution (GD) systems do you have experience with?
• What is your expected basic monthly salary?

Education:

• Bachelor's (Preferred)

Experience:

• Reservation agent: 4 years (Required)

Language:

• English (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

KEY RESPONSIBILITIES:

·  Handles reservations calls (new booking, existing booking, enquiries, etc.) ensuring utilisation of and adherence to the Quality guidelines as required by Clients.

·  Ensure all guests are aware of operational policies – credit card, cancellations, car parking and check in/check out times, etc.

·  Handles arrivals check, final check and updating of essential information for each booking and special requests, tagging, notes, shuffling, relocations and completion of reports based on the daily productivity target.

·  Handles guest messaging including Online Travel Agents, Airbnb following strict turnaround time.

·  Handles Commission Audits for Online Travel Agents every month.

·   Vigilant yield management - sell within rate ranges and ensure the highest rate achievable is sold. Sell peak rates at every available opportunity. Sell from the highest room category down on every enquiry.

·   Be aware of Yield Dates & advise Revenue Team of any periods that could be identified as yield events or opportunities.

·  Focus on the conversion of booking enquiries to achieve occupancy and average rate budgetary targets.

·  Sell all rooms at a rate that maximises owner returns and management commission and upsell property facilities (parking, breakfast, transportation arrangements, etc.

·  Monitor all parked/waitlisted reservations in PMS for assigned property – shuffle the reservations chart & allocate rooms where possible + hold rooms where necessary.

·  Track sales promotions/advertising as required & advised.

·  Ensure all marketing information (source, region, market and origin fields) is entered correctly to ensure the effective tracking and reporting of the information required.

·  Send daily / weekly report to your supervisorof all statistical information as required in the policies and procedures.

·   Monitor Personal Inbox for policy/process updates, action items, promotions & internal communications.

·  Carry out any additional duties as required by theSupervisor, Operations Manager or Key Stakeholders.

·  Enter confirmed reservations into PMS, ensuring all Guest Information & Data Fields are accurate.

Communication:

·  Ensure that communication with customers, employees and others is honest, open and professional

·  Communication with Hotel Managers and Head Office departments on a regular basis as appropriate.

·  Foster a harmonious relationship between properties and the Central Reservations Office.

·   Notify the Reservation Supervisor, Operations Manager or Key Stakeholdersof any issues immediately as they arise and provide appropriate solutions.

Key Performance Indicators (KPIs)

1.  Achieve monthly revenue target

2.  Achieve Daily Productivity Target of minimum 80 transactions per day – phone, email and live

3.  FIT calls conversion above 80%

4. Quality Assurance above 80%

5.  Reliability above 95%

Work Experience:

· Hotel Reservations or Central Reservations experience required

· Background in Customer Service, Sales, or Hospitality preferred

Specific Technical Skills:

·  Strong knowledge of computer applications - Proficient in MS Office (Word, Excel)

·  Experience with hotel Property Management Systems (PMS); CMS or similar PMS required

· Familiarity with Siteminder is an advantage but not essential.

Other Capabilities:

·  Excellent oral and written communication skills

·  Flexible and adaptable to changing work schedules and hours

·  Strong customer service orientation

·  Skilled in problem-solving, decision-making, and analysis

·  Highly efficient in multitasking

Key Duties and Responsibilities:

• Responds to requests, prepares price quotations and proposals for domestic and international itineraries and processes bookings while considering all group specific details

• Ensure client is informed of and represented in all terms and conditions before, during, and after the group air process including their pre-ticketing, policy, reporting, and security procedures

• Confirm, process, and follow up with accounts payables and receivables to coordinate and complete the reconciliation process with Finance in order to provide customer with detailed and accurate reconciliation document

• Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications

• Accountable for entering data throughout the life of an event in the various technology tools such as Meetings, Project Management, Reservations and Time Tracking Technologies

• Plan group travel effectively and efficiently through the established standards, and with meticulous attention to detail according to client provided parameters

• Stay current with supplier and industry trends through attendance of team meetings and supplier onsite and offsite presentations

• Works in conjunction with the Group air team to meet client defined meeting parameters and proactively escalating client, supplier, or program issues to management for timely resolution.

Requirements:

Minimum 4 years recent working experience as Air Groups Reservation Agent

• Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts

• Exceptional communication skills: verbal, written, presentation and consultative skills

• Experience working on a virtual team

• Strong domestic, trans border and international travel knowledge required

• The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential

• Necessary decisive and successful problem-solving skills

• Detail-oriented and high-level of accuracy

• Sabre experience required, AMADEUS an asset

• Advanced skills in Cvent and Microsoft Office Suite (including Excel) an asset

• Ability to travel to client events, as required

• Willing to work onsite in Makati.

• Willing to work any schedule (Holidays, Weekends, Day/Mid/Night Shift).

Benefits:

• Night Shift Allowance
• Yearly Performance Appraisal
• Skill Set Appraisal
• HMO & Group Life Insurance
• Government-mandated (SSS, PHIC, and HDMF)
• Annual Team Building Activities
• Monthly Celebrations

Key Duties and Responsibilities:

• Handle client requests by preparing price quotations and proposals for both domestic and international itineraries, ensuring all group-specific requirements are considered during booking.
• Keep clients informed and represented on all terms and conditions throughout the group air process, including pre-ticketing, policies, reporting, and security procedures.
• Manage accounts payables and receivables, coordinating with Finance to complete the reconciliation process and provide clients with accurate and detailed reconciliation documents.
• Maintain professional and courteous client relations by delivering prompt, accurate responses to phone and email communications.
• Accurately enter data throughout the lifecycle of an event using tools such as Meetings, Project Management, Reservations, and Time Tracking systems.
• Plan and organize group travel efficiently, following established standards and paying close attention to detail in line with client parameters.
• Stay up to date with supplier offerings and industry trends by attending team meetings and participating in onsite and offsite supplier presentations.
• Collaborate with the Group Air team to meet client requirements, escalating client, supplier, or program issues to management proactively for timely resolution.

Requirements:

Minimum 4 years recent working experience as Air Groups Reservation Agent.

Fluent in French for professional business communication.

• Knowledgeable in airline terminology, codes, fare basis, airline rules and tariffs, airline passes, resource guides, books, and industry contacts

• Exceptional communication skills: verbal, written, presentation and consultative skills

• Experience working on a virtual team

• Strong domestic, trans border and international travel knowledge required

• The ability to work under pressure and effectively multi-task while maintaining professional rapport with customers is essential

• Necessary decisive and successful problem-solving skills

• Detail-oriented and high-level of accuracy

• Sabre experience required, AMADEUS an asset

• Advanced skills in Cvent and Microsoft Office Suite (including Excel) an asset

• Ability to travel to client events, as required

• Willing to work onsite in Makati.

• Willing to work any schedule (Holidays, Weekends, Day/Mid/Night Shift).

Benefits:

• Night Shift Allowance
• Yearly Performance Appraisal
• Skill Set Appraisal
• HMO & Group Life Insurance
• Government-mandated (SSS, PHIC, and HDMF)
• Annual Team Building Activities
• Monthly Celebrations