55 Research Librarianship jobs in the Philippines

Market Research Support Assistant

Makati City, National Capital Region ₱150000 - ₱250000 Y RONIN International

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Job Description

RONIN International
(part of the Rippleffect Group) is an award-winning independent market research and consultancy company. Offering qualitative, quantitative, and mixed methods market research services globally, we are proud to be the trusted market research partner of many leading global brands. Our HQ is in London working closely with our other offices in Lancaster, Hamburg, New York, Hong Kong and this office in Manila (Makati).

The Opportunity

Position Summary:

This role will work within the Panel & Incentives department at RONIN. This department takes responsibility for market research participant-facing payments and communications, collaborating with our project management, fieldwork and compliance teams to deliver a superior customer experience, incentivise participants, and perform administrative duties.

Core Duties:

  • Sending market research participant incentive payments.
  • Ensuring payments are processed efficiently and professionally.
  • Responding to participant inquiries via email, providing timely and accurate support.
  • Troubleshooting issues with participants directly when they arise.
  • Maintaining accurate and up-to-date incentive database and ticketing system records.
  • Adhering to compliance procedures to ensure all processes meet regulatory standards.
  • Liaising with all relevant internal departments to clarify queries relating to payments.
  • Working with data and building reports and spreadsheets
  • Support the team with quality checks on participants before payments are made.
  • Maintaining participant confidentiality and ensure that participant personal data is handled in accordance with industry codes of conduct and applicable data protection law.
  • Supporting relevant departments by sourcing sample in accordance with project specifications and timelines across different platforms, databases and list brokers.
  • Identifying process improvement opportunities, if any, and flag them for consideration.

Please note that this role will be offered on an independent contractor basis. The successful candidate will be responsible for their own tax contributions. RONIN International is currently in the process of registering a local entity in the Philippines and opportunities to transfer to our local payroll once our registration is complete will be offered to individual contractors on that occasion.

About You:
(You don't need to tick all the boxes to be considered, so please do still apply if you have most of what we're looking for)

Qualifications and Training

  • Secondary education to Advanced Level or equivalent

Knowledge and Skills

  • Effective written and verbal communication
  • Analytical and critical thinking
  • Microsoft Office skills: Outlook, Word and Excel
  • Ability to apply internal processes to own work
  • Working knowledge of market research methodologies
  • Professional or fluent in another language than English

Experience

  • Experience in a customer satisfaction or customer support role
  • Experience of fast-paced, deadline-driven environments
  • Working in market research
  • Exposure to international teams and a diverse cultural context

Personal Attributes

  • Ability to work with autonomy and under pressure
  • Collaborative and an effective team player
  • Good time management
  • Accountable - will seek support where needed rather than cut corners
  • High degree of integrity and commitment to honesty
  • Meticulous with great attention to detail
  • Methodical and process driven
  • Committed to quality
  • Work within our Values

Location:

This is primarily an office-based role, and our office is in Makati, Philippines.

Why, and how to apply…

If you are looking for a new challenge with opportunity for growth and impact with a growing team and business, get in touch with us right away - apply with your CV & a short cover note highlighting why you are interested in this role and joining Ronin.

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Content and Research Support

₱1200000 - ₱3600000 Y eFlexervices

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Job Description

Who We Are
eFlexervices is a BPO company with a legacy spanning 24 years. We've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.

What We Are Looking For
Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Content and Research Support – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.

As a Content and Research Support, you'll play a key role in supporting the daily production of industry-focused newsletters, conducting targeted outreach, and performing high-quality research. Your work will help deliver valuable insights to business professionals in fast-moving sectors such as autonomous vehicles and emerging technologies.

What You'll Be Doing
Company Profile Writing (No AI)

Independently research and write 25–30 page comprehensive company profiles using Factiva, AlphaSense, and other manual research methods.

Conduct data synthesis, fact-checking, and formatting—all fully manually generated.

Newsletter Production

Review ~120 daily news articles via Factiva; select and format the top 5 for newsletter inclusion using predefined editorial guidelines.

Populate newsletter templates with titles, sources, links, dates, and full article text.

Outreach & Lead Enrichment

Execute email campaigns using templates.

Prospect and connect with industry professionals via LinkedIn; enrich contact lists with LinkedIn URLs, emails, and other details.

Industry Research & Database Support

Research and aggregate data to build structured directories of automotive OEM suppliers (starting with the airbag sector).

Populate Google Sheets with company information for future platform development.

Qualifications And Requirements
Proven ability to write long-form, structured company or industry profiles—completed entirely manually, with no AI assistance.

Writing samples must reflect analytical depth, polished structure, and clarity; must include context and confirmation of no AI use.

Strong research skills using tools like Factiva, AlphaSense; comfortable processing large volumes of information under tight timelines.

Detail-oriented approach to formatting, accuracy, and clarity in content preparation.

Experience with B2B outreach: email campaign tools, LinkedIn prospecting, and lead enrichment workflows.

Self-driven, dependable, with excellent communication and organizational habits.

Flexible working hours, with the ability to accommodate early (European-compatible) timelines (e.g., deliverables by ~ 6 AM ET)

Nice-to-Have
Background in editorial writing, market research, or industry analysis.

Prior newsletter production experience.

Familiarity with broader AI tools for internal summarization (strictly not for writing consumption)

Benefits And Perks
At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:

Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.

Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.

Flexible Work Options: Work your way If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.

Wellness Matters: Recharge and refresh Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.

Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.

Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together

This advertiser has chosen not to accept applicants from your region.

Content and Research Support

EFlexervices

Posted 11 days ago

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Job Description

Who we are:



eFlexervices is a BPO company with a legacy spanning 24 years. We've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just investing in our work; we're investing in people, optimizing performance, and maximizing efficiency. We are all about exceptional quality and unwavering trust.



What we are looking for:



Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring a Content and Research Support – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters.



As a Content and Research Support, you’ll play a key role in supporting the daily production of industry-focused newsletters, conducting targeted outreach, and performing high-quality research. Your work will help deliver valuable insights to business professionals in fast-moving sectors such as autonomous vehicles and emerging technologies.



What you’ll be doing:



Company Profile Writing (No AI)

Independently research and write 25–30 page comprehensive company profiles using Factiva, AlphaSense, and other manual research methods.

Conduct data synthesis, fact-checking, and formatting—all fully manually generated.





Newsletter Production

Review ~120 daily news articles via Factiva; select and format the top 5 for newsletter inclusion using predefined editorial guidelines.

Populate newsletter templates with titles, sources, links, dates, and full article text.





Outreach & Lead Enrichment

Execute email campaigns using templates.

Prospect and connect with industry professionals via LinkedIn; enrich contact lists with LinkedIn URLs, emails, and other details.





Industry Research & Database Support

Research and aggregate data to build structured directories of automotive OEM suppliers (starting with the airbag sector).

Populate Google Sheets with company information for future platform development.

Qualifications and Requirements:

Proven ability to write long-form, structured company or industry profiles—completed entirely manually, with no AI assistance.

Writing samples must reflect analytical depth, polished structure, and clarity; must include context and confirmation of no AI use.

Strong research skills using tools like Factiva, AlphaSense; comfortable processing large volumes of information under tight timelines.

Detail-oriented approach to formatting, accuracy, and clarity in content preparation.

Experience with B2B outreach: email campaign tools, LinkedIn prospecting, and lead enrichment workflows.

Self-driven, dependable, with excellent communication and organizational habits.

Flexible working hours, with the ability to accommodate early (European-compatible) timelines (e.g., deliverables by ~ 6 AM ET)



Nice-to-Have:

Background in editorial writing, market research, or industry analysis.

Prior newsletter production experience.

Familiarity with broader AI tools for internal summarization (strictly not for writing consumption)



Benefits and Perks:



At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:



Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.



Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.



Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.



Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.



Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.



Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!
This advertiser has chosen not to accept applicants from your region.

Research Data Support Officer

₱1200000 - ₱2400000 Y Ateneo de Manila University

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Job Description

Summary of Work Activities and Responsibilities:

The Research Data Support Officer is responsible for gathering, cleaning, organizing, and verifying research data to support reporting, benchmarking, and accreditation efforts at the University. This role ensures data accuracy and integrity in various research databases and assists in the processing of the University's Scholarly work awards. The Research Data Support Officer also supports the preparation of research-related reports and assists in managing submissions for faculty research incentives and recognitions. The Research Data Support Officer reports directly to the Research Data and Incentives Unit Head and provides support to the Awards and Incentives Officer for all responsibilities related to awards processing and implementation.

1) Research Data Management and Verification:

  • Gathers faculty research and creative work data from various databases and sources (e.g., Scopus, SciVal, AFAR, internal submissions).
  • Reviews submissions for completeness and formats data according to the standards set by the Research and Creative Work Office.
  • Cleans, organizes, and categorizes datasets to ensure consistency across reporting cycles.
  • Prepares updated entries for inclusion in the RCWI portal, Institutional Repository, and other research management systems.
  • Coordinates directly with faculty members and department representatives to confirm data accuracy and secure necessary documentation.

2) Scholarly Work Awards Processing:

  • Pre-screens submissions for the University's publication and creative work awards, ensuring all required documentation is complete.
  • Reviews peer review evidence by checking journal websites, verifying editorial practices, and requesting additional documentation as needed.
  • Requests additional documents or clarification from nominees when requirements are incomplete or unclear.
  • Drafts individualized award letters based on committee decisions and prepares them for review and signature.
  • Encodes and updates award decisions, comments, and approval status in the designated portal to ensure real-time tracking of progress.
  • Maintains a secure and organized filing system of all award-related data and documents for audit and reference.
  • Supports the coordination of communications with awardees and ensures accurate documentation of final outcomes.

3) Professorial Chair Awards Support:

  • Extracts, verifies, and compiles publication and creative work data to support the nomination and documentation requirements of Professorial Chair Awardees.
  • Ensures alignment of outputs with specific Chair criteria and submission timelines.
  • Provides prepared datasets to the Unit Head and Awards and Incentives Officer for endorsement and further processing.
  • Maintains a reference file of eligible outputs and previous award data for tracking and reporting purposes.

4) Report Preparation and Accreditation Support:

  • Assists in compiling research-related reports for internal benchmarking and university accreditation.
  • Supports data reporting for assessments and institutional decision-making.
  • Gathers necessary documentation and statistics for reports submitted to external accreditation bodies (e.g., CHED, PAASCU).

5) University Scholarly Work Awards (Publication Awards, Creative Work Awards, Special Scholarly Work Awards, Innovation Awards)

  • Prepares data-based materials required for the successful execution of the University Scholarly Work Awards Ceremony (e.g., awardee profiles, slide presentations, certificates).
  • Works with the Awards and Incentives Officer to finalize award lists and review public materials for accuracy.
  • Handles the compilation and preparation of award kits and printed materials for the ceremony.
  • Coordinates the scheduling, booking of venues, and arrangement of required equipment or supplies in support of the event.
  • Tracks confirmation of awardees and manages the dissemination of event-related information (e.g., program flow, arrival instructions).

Knowledge, Skills and Abilities:

  • Proficiency in research data collection, cleaning, and organization.
  • Strong attention to detail and accuracy in data processing.
  • Familiarity with research databases (e.g., Scopus, SciVal, Digital Commons).
  • Strong analytical and problem-solving skills.
  • Ability to communicate effectively with faculty, students, and other stakeholders.
  • Ability to work collaboratively in a research-oriented environment.
  • Knowledge of university research processes and accreditation requirements is an advantage.

Education and Experience Requirements:

  • Bachelor's degree in a relevant field (e.g., Information Management, Data Science, Social Sciences, or related disciplines).
  • Experience in research data management, academic reporting, or related fields is preferred.
  • Training or experience with academic databases and research analytics tools is an advantage.
  • Experience working in a university or research setting is a plus.
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Research Data Support Officer

₱104000 - ₱130878 Y ATENEO DE MANILA UNIVERSITY

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Job Description

Summary of Work Activities and Responsibilities:

The Research Data Support Officer is responsible for gathering, cleaning, organizing, and verifying research data to support reporting, benchmarking, and accreditation efforts at the University. This role ensures data accuracy and integrity in various research databases and assists in the processing of the University's Scholarly work awards. The Research Data Support Officer also supports the preparation of research-related reports and assists in managing submissions for faculty research incentives and recognitions. The Research Data Support Officer reports directly to the Research Data and Incentives Unit Head and provides support to the Awards and Incentives Officer for all responsibilities related to awards processing and implementation.

1) Research Data Management and Verification:

  • Gathers faculty research and creative work data from various databases and sources (e.g., Scopus, SciVal, AFAR, internal submissions).
  • Reviews submissions for completeness and formats data according to the standards set by the Research and Creative Work Office.
  • Cleans, organizes, and categorizes datasets to ensure consistency across reporting cycles.
  • Prepares updated entries for inclusion in the RCWI portal, Institutional Repository, and other research management systems.
  • Coordinates directly with faculty members and department representatives to confirm data accuracy and secure necessary documentation.

2) Scholarly Work Awards Processing:

  • Pre-screens submissions for the University's publication and creative work awards, ensuring all required documentation is complete.
  • Reviews peer review evidence by checking journal websites, verifying editorial practices, and requesting additional documentation as needed.
  • Requests additional documents or clarification from nominees when requirements are incomplete or unclear.
  • Drafts individualized award letters based on committee decisions and prepares them for review and signature.
  • Encodes and updates award decisions, comments, and approval status in the designated portal to ensure real-time tracking of progress.
  • Maintains a secure and organized filing system of all award-related data and documents for audit and reference.
  • Supports the coordination of communications with awardees and ensures accurate documentation of final outcomes.

3) Professorial Chair Awards Support:

  • Extracts, verifies, and compiles publication and creative work data to support the nomination and documentation requirements of Professorial Chair Awardees.
  • Ensures alignment of outputs with specific Chair criteria and submission timelines.
  • Provides prepared datasets to the Unit Head and Awards and Incentives Officer for endorsement and further processing.
  • Maintains a reference file of eligible outputs and previous award data for tracking and reporting purposes.

4) Report Preparation and Accreditation Support:

  • Assists in compiling research-related reports for internal benchmarking and university accreditation.
  • Supports data reporting for assessments and institutional decision-making.
  • Gathers necessary documentation and statistics for reports submitted to external accreditation bodies (e.g., CHED, PAASCU).

5) University Scholarly Work Awards (Publication Awards, Creative Work Awards, Special Scholarly Work Awards, Innovation Awards)

  • Prepares data-based materials required for the successful execution of the University Scholarly Work Awards Ceremony (e.g., awardee profiles, slide presentations, certificates).
  • Works with the Awards and Incentives Officer to finalize award lists and review public materials for accuracy.
  • Handles the compilation and preparation of award kits and printed materials for the ceremony.
  • Coordinates the scheduling, booking of venues, and arrangement of required equipment or supplies in support of the event.
  • Tracks confirmation of awardees and manages the dissemination of event-related information (e.g., program flow, arrival instructions).

Knowledge, Skills, and Abilities:

  • Proficiency in research data collection, cleaning, and organization.
  • Strong attention to detail and accuracy in data processing.
  • Familiarity with research databases (e.g., Scopus, SciVal, Digital Commons).
  • Strong analytical and problem-solving skills.
  • Ability to communicate effectively with faculty, students, and other stakeholders.
  • Ability to work collaboratively in a research-oriented environment.
  • Knowledge of university research processes and accreditation requirements is an advantage.

Education and Experience Requirements:

  • Bachelor's degree in a relevant field (e.g., Information Management, Data Science, Social Sciences, or related disciplines).
  • Experience in research data management, academic reporting, or related fields is preferred.
  • Training or experience with academic databases and research analytics tools is an advantage.
  • Experience working in a university or research setting is a plus.

Job Type: Full-time

Work Location: In person

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Research Expert – Customer Support

₱1200000 - ₱2400000 Y REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.

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Job Description

The Research Expert provides new and existing customers with the best possible service in relation to creating searches, alerts/tracks, service requests, document delivery and product usability including ticket escalations. You are expected to provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships.

Accountabilities:

  • Assisting customers telephonically or non-telephonically with service and support issues.
  • Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products
  • Recommend products or features that may benefit the customer.
  • Escalate any system issues after thorough troubleshooting
  • Has no supervisory responsibilities

Qualifications:

  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
  • Minimum of 2 years BPO experience (Technical, Sales, Finance, or Legal background is a plus)
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization
  • Strong analytical, quantitative and deductive reasoning skills
  • Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends
  • Ability to work with leadership teams
  • Flexible with schedule
  • Highly Collaborative
  • Passionate – Driven and committed to exceed goals, with energy that inspires others
  • Curious – Have a passion for continuous learning and improvement
  • Accountable – Get things done, takes ownership and committed to make things happen
  • Team player – Think and act for the greater good and accept collective responsibility
  • Courageous – Does the right thing, in the right way for the right reasons
  • Customer-centric – Understands the value for customers and have customer experience at the heart of what he/she does
  • Focused – ability to keep going in the face of adversity
  • Adaptable and can quickly change course when required

Why join us?

  • Competitive salary with annual increase and incentive
  • Career Development Programs
  • 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
  • Comprehensive HMO for you and up to 4 Dependents
  • Day 1 HMO and Life and Accident Insurance
  • Flexible Retirement Plan
  • Hybrid Work Set up. IT equipment will be provided.
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Research Expert – Customer Support

Iloilo, Iloilo ₱350000 - ₱700000 Y REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.

Posted today

Job Viewed

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Job Description

The Research Expert provides new and existing customers with the best possible service in relation to creating searches, alerts/tracks, service requests, document delivery and product usability including ticket escalations. You are expected to provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships.

Accountabilities:

  • Assisting customers telephonically or non-telephonically with service and support issues.
  • Diagnose and resolve problems utilizing department tools, resources, business judgment and expertise, resulting in increased customer confidence with LexisNexis products
  • Recommend products or features that may benefit the customer.
  • Escalate any system issues after thorough troubleshooting
  • Has no supervisory responsibilities

Qualifications:

  • Bachelor's degree holder or Completed at least 2 years level in College (no back subjects/incomplete units)
  • Minimum of 2 years BPO experience (Technical, Sales, Finance, or Legal background is a plus)
  • Excellent verbal and written communication skills
  • Strong interpersonal skills and can easily build and sustain trust-based relationships with all levels of the organization
  • Strong analytical, quantitative and deductive reasoning skills
  • Ability to think critically; looks beyond symptoms to identify causes of problems and potential trends
  • Ability to work with leadership teams
  • Flexible with schedule
  • Highly Collaborative
  • Passionate – Driven and committed to exceed goals, with energy that inspires others
  • Curious – Have a passion for continuous learning and improvement
  • Accountable – Get things done, takes ownership and committed to make things happen
  • Team player – Think and act for the greater good and accept collective responsibility
  • Courageous – Does the right thing, in the right way for the right reasons
  • Customer-centric – Understands the value for customers and have customer experience at the heart of what he/she does
  • Focused – ability to keep going in the face of adversity
  • Adaptable and can quickly change course when required

Why join us?

  • Competitive salary with annual increase and incentive
  • Career Development Programs
  • 24 Paid Time-offs annually, 30 Paid Time-offs on the 5th year
  • Comprehensive HMO for you and up to 4 Dependents
  • Day 1 HMO and Life and Accident Insurance
  • Flexible Retirement Plan
  • Hybrid Work Set up. IT equipment will be provided.
This advertiser has chosen not to accept applicants from your region.
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Research Technician and Sales Support

₱150000 - ₱250000 Y AVC Chemical Corporation

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Job Description

As a RTSS, you'll work with the Product Development and Plantation Officer (PDPO) in the AVC agricultural research station (ARS) to ensure efficient operation and management of development trials. Your role includes the assistance on the maintenance of the ARS and the provision of sales support in plantation crops and other field crops.

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Medical Information Specialist

Makati City, National Capital Region ₱800000 - ₱1200000 Y ProPharma

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Job Description

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners' most high-profile drug and device programs.

Department: Medical Information

Contract Type: Permanent

Location: Philippines- remote

Job Title: Medical Information Specialist

Working Hours- Night time shifts

Do you have a degree as Pharmacist or in Medicine, paired with a true passion for patient safety?

Are you looking for your next role in a world leading, global, multi-cultural, Medical Information team that can offer fast-track promotional opportunities and continued career development?

Are you confident communicating clearly and knowledgeably with customers over the phone and via email?

If you answered yes, then this could be the role for you

WHO ARE PROPHARMA?

ProPharma helps pharmaceutical, biotech, and medical device companies make sure their products are safe, effective, and meet all the rules. They're like the behind-the-scenes experts who help with clinical trials, regulatory paperwork, safety monitoring, and talking to health authorities like the FDA. Basically, they support companies from early research all the way to getting a drug on the market—and beyond.

MEDICAL INFORMATION AT PROPHARMA

ProPharma has more than 25 years of expertise in delivering Medical Information services to our clientele. We specialise in distributing vital information regarding our clients' healthcare products to healthcare professionals, patients, and the wider public. Our dedicated team consists of seasoned healthcare professionals (HCPs) and graduates in life sciences who function as an integral part of your team, facilitating the exchange of clinical and scientific information related to drugs and devices, as well as product safety. Medical Information is a vital component that ensures the safe and effective use of healthcare products, supports healthcare professionals in their practice, and helps pharmaceutical and biotech companies comply with regulatory requirements.

Our innovative, market-leading technologies, and 24/7/365 contact centers allow us to provide best-in-class medical information services.

'A NIGHT IN THE LIFE' OF A MEDICAL INFORMATION SPECIALIST

What You'll Be Doing

  • Responding to medical and safety-related enquiries from healthcare professionals, patients, and consumers via phone, email, and web platforms.
  • Using approved product information, scientific literature, and internal data to provide clear, accurate responses.
  • Documenting and reporting adverse events, product complaints, and other safety concerns in line with regulatory standards.
  • Logging all enquiries into internal systems in a clear, timely, and compliant manner.
  • Supporting the quality of the service by performing checks on safety reports and medical enquiries.
  • Writing high-quality custom medical responses when needed, based on client-approved resources.
  • Providing informal training or mentorship to new team members as you develop in the role.
  • Contributing to process improvements and suggesting updates to internal procedures.
  • Occasionally participating in after-hours coverage on a rotating basis, based on business needs.

What You'll Bring

  • A degree in Pharmacy or MD
  • Strong communication skills, both written and verbal.
  • High attention to detail and a commitment to accuracy.
  • An interest in drug safety, medical information, or regulatory affairs.
  • A proactive mindset and willingness to learn.

What Propharma Can Offer You

  • Unrivalled career development – more than 95% of Medical Information leadership roles are filled internally.
  • Remote working – with over 85% of our workforce successfully working from home, we can offer a flexible, home-based working arrangement.
  • Continued learning and development – comprehensive onboarding and full training for all roles, including a dedicated internal training team who can offer leadership and management training, industry training and the opportunity to learn from the wider MI Team by tapping into their invaluable knowledge.
  • Performance-related pay, annual bonus and benefits – our comprehensive benefits package includes health & wellness support, contributary pension scheme, working from abroad policy, enhanced maternity leave and much more

WHAT CAN YOU EXPECT WHEN APPLYING FOR A JOB AT PROPHARMA?

Click through the apply now button, where you will be asked to upload a CV and any other supporting documents and answer a few questions. The whole process should take less than 5 minutes

  • Due to the high volume of interest in our roles, we make every effort to review each application. However, if you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.
  • Once you submit your application you can expect to receive automated notifications from our system (triggered by our internal Talent Acquisition team).
  • Our selection process consists of a Teams audio screening call with a recruiter, followed by an online assessment, then a more a formal video interview with a hiring manager.
  • Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 to 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome.

CLOSING DATE – 2 weeks from advertising date – note: can be updated/refreshed in WD as required

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

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Medical Information Specialist

Makati City, National Capital Region ₱900000 - ₱1200000 Y ProPharma Group

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Job Description

For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners' most high-profile drug and device programs.

Department: Medical Information

Contract Type: Permanent

Location: Philippines- remote

Job Title: Medical Information Specialist

Working Hours- Night time shifts

Do you have a degree as Pharmacist or in Medicine, paired with a true passion for patient safety?

Are you looking for your next role in a world leading, global, multi-cultural, Medical Information team that can offer fast-track promotional opportunities and continued career development?

Are you confident communicating clearly and knowledgeably with customers over the phone and via email?

If you answered yes, then this could be the role for you

WHO ARE PROPHARMA?

ProPharma helps pharmaceutical, biotech, and medical device companies make sure their products are safe, effective, and meet all the rules. They're like the behind-the-scenes experts who help with clinical trials, regulatory paperwork, safety monitoring, and talking to health authorities like the FDA. Basically, they support companies from early research all the way to getting a drug on the market—and beyond.

MEDICAL INFORMATION AT PROPHARMA

ProPharma has more than 25 years of expertise in delivering Medical Information services to our clientele. We specialise in distributing vital information regarding our clients' healthcare products to healthcare professionals, patients, and the wider public. Our dedicated team consists of seasoned healthcare professionals (HCPs) and graduates in life sciences who function as an integral part of your team, facilitating the exchange of clinical and scientific information related to drugs and devices, as well as product safety. Medical Information is a vital component that ensures the safe and effective use of healthcare products, supports healthcare professionals in their practice, and helps pharmaceutical and biotech companies comply with regulatory requirements.

Our innovative, market-leading technologies, and 24/7/365 contact centers allow us to provide best-in-class medical information services.

'A NIGHT IN THE LIFE' OF A MEDICAL INFORMATION SPECIALIST

What You'll Be Doing:

  • Responding to medical and safety-related enquiries from healthcare professionals, patients, and consumers via phone, email, and web platforms.
  • Using approved product information, scientific literature, and internal data to provide clear, accurate responses.
  • Documenting and reporting adverse events, product complaints, and other safety concerns in line with regulatory standards.
  • Logging all enquiries into internal systems in a clear, timely, and compliant manner.
  • Supporting the quality of the service by performing checks on safety reports and medical enquiries.
  • Writing high-quality custom medical responses when needed, based on client-approved resources.
  • Providing informal training or mentorship to new team members as you develop in the role.
  • Contributing to process improvements and suggesting updates to internal procedures.
  • Occasionally participating in after-hours coverage on a rotating basis, based on business needs.

What You'll Bring:

  • A degree in Pharmacy or MD
  • Strong communication skills, both written and verbal.
  • High attention to detail and a commitment to accuracy.
  • An interest in drug safety, medical information, or regulatory affairs.
  • A proactive mindset and willingness to learn.

WHAT PROPHARMA CAN OFFER YOU:

  • Unrivalled career development – more than 95% of Medical Information leadership roles are filled internally.
  • Remote working – with over 85% of our workforce successfully working from home, we can offer a flexible, home-based working arrangement.
  • Continued learning and development – comprehensive onboarding and full training for all roles, including a dedicated internal training team who can offer leadership and management training, industry training and the opportunity to learn from the wider MI Team by tapping into their invaluable knowledge.
  • Performance-related pay, annual bonus and benefits – our comprehensive benefits package includes health & wellness support, contributary pension scheme, working from abroad policy, enhanced maternity leave and much more

WHAT CAN YOU EXPECT WHEN APPLYING FOR A JOB AT PROPHARMA?

Click through the apply now button, where you will be asked to upload a CV and any other supporting documents and answer a few questions. The whole process should take less than 5 minutes

  • Due to the high volume of interest in our roles, we make every effort to review each application. However, if you do not hear from us within 14 days, please consider your application unsuccessful on this occasion.
  • Once you submit your application you can expect to receive automated notifications from our system (triggered by our internal Talent Acquisition team).
  • Our selection process consists of a Teams audio screening call with a recruiter, followed by an online assessment, then a more a formal video interview with a hiring manager.
  • Our end-to-end recruitment process (including evaluation time and interviews) may last between 3 to 6 weeks. You can expect to hear back from us within 2-3 weeks (on average) regardless of outcome.

CLOSING DATE – 2 weeks from advertising date – note: can be updated/refreshed in WD as required

We celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.

***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***

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