6 Remote Support jobs in the Philippines

About the Role

We are seeking a detail-oriented and proactive Sales Service Executive to manage post-sales operations after the Business Development Manager (BDM) has closed new business opportunities. This role ensures the smooth execution of client contracts, service agreements, invoicing, and ongoing updates, while also providing ongoing support to the BDM in business development activities.

Key Responsibilities

1. Contract Management & Coordination

Take the draft agreement from the BDM / legal templates, liaise with clients and internal stakeholders to finalize terms.Track and manage the contract execution process (review, signatures, versioning).Maintain a contract repository, ensuring all versions and amendments are documented.

2. SLA / Service Agreement Finalisation

Draft, negotiate, and finalize Service Level Agreements (SLAs) with clients, specifying response times, uptime guarantees, escalation paths, etc.Ensure SLAs align with Interscale’s service capabilities (managed IT support, cloud, cybersecurity, etc.).Monitor that the SLA commitments are enforceable and documented.

3. Contract Amendments / Change Requests

When a client requires additional resources, scope changes, or billing modifications, update the contract accordingly.Issue contract amendments, change orders, or addenda.Coordinate internal approvals, ensure billing and service delivery teams are looped in.

4. Vendor / Provider Price Adjustments

Monitor vendor (e.g. Microsoft, cloud providers) pricing changes, licensing changes, or contract updates.Propagate those changes into client contracts and billing models, notifying clients appropriately.Ensure that the changes maintain margin and compliance with vendor agreements.

5. Invoicing & Invoice Validation

Generate invoices for clients per contract terms (periodic, milestone-based, or usage-based).Validate the costing and service parameters used in the invoice against the contract and SLA to ensure correctness.Issue and send invoices to clients, following up on approvals and payments.

6. Allied / Supporting Tasks

Maintain clear records: contract logs, change histories, billing histories, client correspondence.Provide monthly or periodic reports on contract status, pending amendments, invoice aging, etc.Coordinate with internal teams: legal, operations/delivery, finance, support, vendor management.Flag risk areas (e.g. contract expiry, unapproved scope creep, billing discrepancies).

7. Support to the BDM

After deal closure, help with onboarding client requirements, collecting additional documentation, and clarifications.Assist in preparing proposals, presentations, or pricing change communications when needed.Provide feedback to BDM from contract, billing, or client adjustments to improve future proposals or sales structuring.Requirements

Required Skills & Qualifications

Domain / Technical Knowledge

Good understanding of IT / managed services, cloud services, cybersecurity, and software licensing, especially in the AEC / design/construction context.Ability to interpret technical scopes, metrics (e.g. uptime, response times), and translate them into contract terms.Familiarity with vendor licensing (e.g. Microsoft / Azure) and cloud cost structures, and how to recast them into client pricing.Knowledge of billing models (fixed, recurring, usage-based, milestone billing).

Contract, Legal & Financial Skills

Strong grasp of contract management concepts: amendment, version control, change orders, escalation, renewals.Comfortable reviewing contract clauses, legal obligations, liabilities, and ensuring alignment with company policy.High numeracy: ability to validate and reconcile invoices, detect anomalies, and ensure billing correctness.

Soft / Interpersonal Skills

Excellent stakeholder management: able to coordinate across clients, BDMs, legal, delivery, and finance teams.Strong negotiation and influencing skills.Excellent written and verbal communication (clear contract language, client-facing professionalism).Attention to detail and rigor in documentation.Ability to work under pressure, manage multiple contracts / tasks concurrently, meet deadlines.

Systems & Tools

Proficiency with Microsoft Office, especially Word (contracts), Excel (billing reconciliation, reporting).Experience or capability to learn CRM systems, contract management systems, and document versioning systems.Familiarity with financial / billing / ERP tools is advantageous.Project/task management tools for tracking tasks and deadlines.

Personal Attributes

Integrity, discretion, and confidentiality (handling sensitive contracts, pricing, client financials).Proactive mindset: anticipate issues (contract lapses, price changes) before they become problems.Adaptability to evolving services, technologies, and vendor models.Client-centric approach: focus on delivering clarity, value, and reliability to clients.Continuous learner: staying current on licensing, cloud, IT service models, vendor changes.

Qualification & Experience

Bachelor’s degree in Business, Law, IT, or a related field (preferred).2–5 years of experience in contract management, post-sales operations, service delivery support, or sales support roles (preferably in IT/services industry).Experience working with IT services, cloud, and vendor licensing (a strong advantage).

What we are looking for:

Work during Australian hours.Ability to go the extra mile during peak seasons.

“Efficient and compassionate support for seamless patient care.”

Job Overview: We are seeking a Patient Coordinator / Administrative Assistant to provide high-quality support in managing patient interactions, scheduling, and administrative processes. This role requires excellent communication skills, strong organizational ability, and familiarity with healthcare systems to ensure smooth patient experiences and accurate records management. Requirements

Key Responsibilities:

Handle inbound and outbound calls using VoIP systems, ensuring timely and professional communication with patients.

Manage appointment scheduling, collect co-payments, and verify insurance card information.

Update and maintain patient charts and records in electronic health record (EHR) systems.

Administer patient forms using DocuSign or similar tools to ensure proper documentation.

Manage email and calendar scheduling, supporting staff and patients as needed.

Provide administrative support and assist with ad-hoc tasks during quieter patient periods.

Qualifications:

Proven experience in patient coordination, healthcare administration, or a related field.

Familiarity with EHR systems (Athena or similar preferred).

Strong communication and interpersonal skills with a professional and empathetic demeanor.

Excellent organizational skills with the ability to multitask and prioritize.

Proficiency in tools such as VoIP systems, DocuSign, email, and calendar management.

Ability to work independently while supporting a collaborative healthcare environment.

BenefitsWhy Join Us? Healthy, supportive, and conducive work environment (Great Place to Work™ Certified for three consecutive years!)Work with an innovative company delivering cutting-edge solutions across multiple industriesLead a team in a fast-paced, high-growth environmentCompetitive salary with opportunities for career advancementCollaborative, forward-thinking work culture21 leave credits plus all client-based holidaysHMO coverage with dependent benefitsExposure to world-class leadership from both local and international supervisorsReady to take your sales career to the next level? Apply now!

This is a remote position.

We’re looking for a highly organized and client-focused Sales & Account Management Support Specialist to join our growing team. If you thrive in a fast-paced environment and excel at bridging the gap between sales, client success, and project execution, this role is for you. You’ll start by managing core account functions—leading client onboarding, handling daily communications, and ensuring projects are seamlessly coordinated—while using your data analysis skills to provide clear, actionable insights for our clients.

As you demonstrate your expertise, you’ll take on broader responsibilities in refining client success strategies, optimizing internal workflows, and taking a more significant role in client retention and growth. This is an excellent opportunity for someone eager to become a well-rounded professional who combines strong account management, data-driven reporting, and expert-level project coordination to drive client satisfaction and business success.

Key Responsibilities

Client Success & Relationship Management

Lead client onboarding to ensure smooth transitions from sales to implementation.

Join client strategy meetings to capture objectives and translate them into actionable plans.

Manage day-to-day client requests, ensuring clear task assignments and timely updates.

Take ownership of client retention metrics and support account growth opportunities.

Handle daily client communication while escalating strategic issues as needed.

Data Analysis & Reporting

Gather and analyze data from HubSpot, Google Analytics, Microsoft Clarity, and Meta Ads .

Build and maintain client-facing reports that simplify complex data into clear stories.

Ensure dashboards are accurate, real-time, and presentation-ready .

Translate raw data into actionable insights for both clients and internal teams.

Apply advanced Excel/Google Sheets skills (pivot tables, VLOOKUP, data visualization) to identify meaningful trends.

Project Coordination & Workflow Management

Serve as the team's go-to expert on our project management platform (e.g., Wrike, Asana, ClickUp), creating and managing tasks from client requests and sales communications.

Customize project templates and blueprints for new launches to ensure a standardized and efficient process.

Participate in daily production calls and weekly status updates.

Monitor project timelines, flag potential delays , and maintain organized documentation.

Sales Support & Meeting Preparation

Prepare background research and pre-call materials for sales and client meetings.

Organize notes and relevant information to set meetings up for success.

Manage post-call follow-ups , ensuring tasks are tracked through completion.

Support contract workflows through DocuSign and maintain organized records.

Schedule and confirm meetings across multiple stakeholders.

Requirements

Required Qualifications

3+ years of proven experience in sales support, account management, or client services.

Subject matter expertise in at least one major project management platform (e.g., Wrike, Asana, Monday.com, ClickUp), including template/blueprint customization, automation, and advanced workflow creation.

Hands-on expertise with HubSpot CRM , including pipeline management, deal tracking, and reporting.

Advanced proficiency in Excel/Google Sheets , including pivot tables, VLOOKUP, and data visualization.

Strong analytical mindset with familiarity analyzing data from platforms like Google Analytics, Microsoft Clarity, and Meta Ads Manager.

Excellent communication and client-facing skills , with the ability to translate complex data into clear, actionable insights and build strong relationships.

Proactive and solutions-oriented mindset, with the ability to anticipate client and team needs.

Exceptional attention to detail and organizational skills, with a strong ability to manage multiple priorities and follow through on tasks.

Client-first attitude with a genuine focus on delivering an exceptional experience.

Experience with DocuSign and managing digital contract workflows.

Benefits

Employee Benefits

Health and Wellness:  Comprehensive HMO coverage for you and your dependents.

Security and Peace of Mind:  Group Life Insurance Benefit to safeguard your future.

Financial Flexibility:  Virtual Credit Card for added convenience and purchasing power.

Work-Life Balance:  Generous Paid Leaves to recharge and prioritize personal time.

Government Benefits:  Full support for required government benefits.

Supplemental Pay Types

13th Month Salary:  A festive bonus to celebrate the year’s hard work.

Overtime Pay:  Compensation for your extra effort and time.

Night Differential:  Additional pay for working late hours or shifts.

Incentives:  Performance-based incentives to reward your contributions and achievements.

This is a remote position.

PERMANENT REMOTE WFH NDIS Plan Manager Support Officer-Independent Part time (Start at 30hours)VA Rate : $7-8AUD per hour We are a plan management provider registered with the National Disability Insurance Scheme (NDIS) and regarded as a leader in the NDIS community in Australia. We are proud of our reputation for providing personalised and compassionate plan management services to people living with a disability across Australia. ”We listen, we care” is at the heart of everything we do. We call this our wrap around support, where we encourage each other and genuinely assist in creating a better everyday life for our NDIS plan managed participants. We use our knowledge and experience to work with our clients and their support networks to simplify the NDIS. “A Great Place to Work” - We have a supportive staff culture where a warm and caring approach to clients and colleagues are equally valued. This is achieved in an environment of unparalleled teamwork underpinned by an openness and willingness to learn and improve and to support each other and our clients to be the very best we can be. We foster a work environment of inclusion and diversity, where our staff feel safe, respected and are part of our success, embracing our differences to achieve our common goals. We would like you to participate and contribute to making our workplace “a great place to work.” Position Summary The Plan Manager Support Officer position is important in assisting the NDIS Management Team to engage with our NDIS clients (people living with a disability), processing invoices and other support and administration tasks. This job requires a person with a warm and caring approach, engaging with clients living with a disability (participants) so they feel supported and listened to demonstrating empathy and compassion. The position requires a person with good listening, written and verbal communication skills with an eye for detail. You will need excellent administration and technical skills with the ability to handle multiple tasks with competing deadlines and a genuine interest and capability working with business management systems. Core to the role is having a capability to engage with people with disabilities and provide support, responding to NDIS participant’s and provider enquiries in a timely and considerate way. Previous experience in administration, accounting, customer service, managing financial records, providing support, relationship building, and developing efficient workflows considered an advantage. Key Responsibilities 1. NDIS Plan Management Support and Administration Process and reconcile invoices with a high level of accuracy ensuring compliance with the clients’ NDIS funding agreements, company policies and procedures and NDIS guidelines and legislation. Assist the plan management team to engage with NDIS participants (people living with a disability), responding to their inquiries, helping them understand their NDIS funding and following up with timely and accurate information (phone and email). Timely response to relevant NDIS provider inquires and accurately resolve invoicing and provider issues. Update NDIS participants profiles and notes in the company’s CRM database (Careview) Provide advice to participants and families on different funding categories and funding periods to ensure their NDIS plan is managed efficiently aligned to NDIS regulations and legislation. Maintain up-to-date knowledge of company processes, policies and services and NDIS legislation and guidelines to assist stakeholders effectively. Assist with all general administration, data entry and reporting tasks as requested by your managers and the plan management team. 2.Compliance and Reporting Maintain accurate participant records and their funding records in the CRM system, ensuring compliance with NDIS policies and operational standards. Conduct regular audits of participant records to ensure all documentation is updated and meets regulatory requirements. Assist in preparing progress reports on participant outcomes. Required Skills and Expertise Knowledge of the NDIS regulations and guidelines, including funding categories, funding periods, service agreements, and compliance requirements an advantage Strong technical proficiency in CRM systems and financial management tools for tracking participant plans and budgets Problem-solving skills to address participant and service-related challenges effectively. Strong communication and people skills to build relationships with participants, families, and stakeholders. Key Personal Attributes Communication and interpersonal skills: Passion for nurturingrelationships with the genuine ability to listen, articulate clearly and engage with the team and our NDIS participants and their support networks Excellent time management and multi-tasking skills: Natural attention to detail, like getting things right the first time and the ability to prioritise and manage multiple tasks while remaining calm, friendly and focused Self-motivated and team player with the ability to support your manager and the team and also work independently, taking the initiative and being accountable for delivering timely outcomes Flexibility: Possess a positive approach with a willingness to learn and a passion for taking on new challenges in a changing work environment Ability to work with a diverse range of customers and stakeholders, including people living with a disability, cultural diversity and languages other than English. Qualifications and Experience Completion of secondary education plus:       o    A degree or diploma with some relevant work experience; or       o    a lesser qualification with relevant experience. Previous experience in administration, customer service, bookkeeping or accounting involving reporting, data entry and data management systems will be considered an advantage. Fluent and articulate in English. Fluent in a second language an advantage. Experience using Microsoft 365 Office Suite including Outlook, Microsoft Teams, Excel, PowerPoint and customer and business management systems and platforms Key Achievements Expected Timely and accurate follow up of all allocated tasks and responsibilities Meet allocated KPI expectations Positive feedback from participants and the plan management team on service delivery and assistance provided. Full compliance with NDIS legislation, guidelines, operational and reporting standards.

Role Overview We are seeking a proactive and detail-oriented Virtual Assistant to provide comprehensive administrative, financial, IT, and operational support to a Virtual CFO. The ideal candidate will possess excellent organizational skills, strong attention to detail, and a good understanding of finance, bookkeeping, and business operations.This role ensures the Virtual CFO’s day-to-day activities, reporting, and client interactions run smoothly and efficiently.Key ResponsibilitiesAdministrative & Executive Support Manage and organize the Virtual CFO’s calendar, appointments, and meetings. Handle correspondence, draft professional emails, and prepare client documents. Coordinate virtual meetings, prepare agendas, and take minutes. Maintain an organized filing system (digital documentation, contracts, invoices, reports). Track key deliverables, follow up on pending items, and ensure timely completion of tasks.Financial & Operational Support Assist with basic bookkeeping and reconciliation using tools like Xero, QuickBooks, or MYOB. Support monthly and quarterly financial reporting processes. Gather and organize financial data from clients or internal teams. Prepare spreadsheets, summaries, and dashboards for financial analysis. Maintain expense tracking and vendor payment records. Help prepare presentations and proposals for clients.Business & Client Coordination Liaise with clients for document collection, scheduling, and deliverable updates. Assist with onboarding new clients (collect KYC, agreements, setup folders, etc.). Handle invoicing, payment reminders, and basic CRM updates. Support communication between the Virtual CFO and internal/external stakeholders.Data Management & Reporting Maintain accurate records of financial and operational activities. Compile data for budget tracking, performance reports, and forecasts. Assist with data entry and management in finance tools or ERPs.Technology & Tools Use productivity tools such as Microsoft 365, Google Workspace, Trello, Asana, or Monday.com. Work with finance software such as Xero, QuickBooks, MYOB, or Zoho Books. Use virtual communication platforms like Zoom, Teams, Slack, and Calendly.Requirements

Required Skills & Qualifications

Domain / Technical Knowledge

Good understanding of IT / managed services, cloud services, cybersecurity, and software licensing, especially in the AEC / design/construction context.Ability to interpret technical scopes, metrics (e.g. uptime, response times), and translate them into contract terms.Familiarity with vendor licensing (e.g. Microsoft / Azure) and cloud cost structures, and how to recast them into client pricing.Knowledge of billing models (fixed, recurring, usage-based, milestone billing).

Contract, Legal & Financial Skills

Strong grasp of contract management concepts: amendment, version control, change orders, escalation, renewals.Comfortable reviewing contract clauses, legal obligations, liabilities, and ensuring alignment with company policy.High numeracy: ability to validate and reconcile invoices, detect anomalies, and ensure billing correctness.

Soft / Interpersonal Skills

Excellent stakeholder management: able to coordinate across clients, BDMs, legal, delivery, and finance teams.Strong negotiation and influencing skills.Excellent written and verbal communication (clear contract language, client-facing professionalism).Attention to detail and rigor in documentation.Ability to work under pressure, manage multiple contracts / tasks concurrently, meet deadlines.

Systems & Tools

Proficiency with Microsoft Office, especially Word (contracts), Excel (billing reconciliation, reporting).Experience or capability to learn CRM systems, contract management systems, and document versioning systems.Familiarity with financial / billing / ERP tools is advantageous.Project/task management tools for tracking tasks and deadlines.

Personal Attributes

Integrity, discretion, and confidentiality (handling sensitive contracts, pricing, client financials).Proactive mindset: anticipate issues (contract lapses, price changes) before they become problems.Adaptability to evolving services, technologies, and vendor models.Client-centric approach: focus on delivering clarity, value, and reliability to clients.Continuous learner: staying current on licensing, cloud, IT service models, vendor changes.

Qualification & Experience

Bachelor’s degree in Business, Law, IT, or a related field (preferred).2–5 years of experience in contract management, post-sales operations, service delivery support, or sales support roles (preferably in IT/services industry).Experience working with IT services, cloud, and vendor licensing (a strong advantage).

What we are looking for:

Work during Australian hours.Ability to go the extra mile during peak seasons.