1 Remote Nurse jobs in the Philippines
Patient Care Coordinator - Virtual Assistant
Posted 3 days ago
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Job Description
This is a remote position.
Virtual Rockstar is hiring a Patient Care Coordinator on behalf of a pediatric therapy clinic that provides occupational, speech, and developmental therapy services.
The Patient Care Coordinator is the front line of support for patients and families, ensuring a smooth intake process, consistent scheduling, and excellent communication. This role requires strong organizational skills, attention to detail, and a compassionate, professional approach to patient-facing responsibilities.
In addition to patient-facing coordination, the role will include assisting with therapist scheduling, timesheet review, and documentation tracking to ensure clinic operations run efficiently.
About Our Client:The clinic takes a play-based approach, creating a fun, engaging, and family-centered environment where children thrive in their development.
The team values collaboration, excellent communication, and proactive support for both families and therapists. Their culture is warm and supportive, with a focus on ensuring every patient and family feels cared for throughout their therapy journey.
Responsibilities
Scheduling & Caseload Management Monitor therapist caseloads weekly; report under/over targets. Support new patient scheduling into therapist openings. Manage cancellations: call families, offer reschedules, keep calendars full. Maintain waitlist and coordinate moving families into openings. New Patient Paperwork & Intake Support Send intake forms, track completion, and follow up with families. Collect and upload insurance info, consents, and releases before evaluations. Confirm completeness of new patient files prior to first appointment. Reporting & Compliance Prepare weekly dashboard (productivity, cancellations, referrals, A/R). Run Practice Pro audits for accuracy and compliance (documentation, unsigned notes, expired plans). Track therapist paperwork (progress notes, plan of care deadlines, reports). Flag missing items to therapists and follow up until resolved. Communication & Coordination Liaise with families regarding scheduling changes or paperwork needs. Support Admin Director with compliance data entry and account accuracy. Escalate scheduling gaps or compliance risks to leadership. RequirementsPrior experience as a Patient Care Coordinator, Medical Office Assistant, or Administrative Assistant in a healthcare setting (pediatrics experience preferred).
Strong organizational skills with attention to detail.
Excellent communication skills (verbal and written) with a professional and compassionate tone.
Experience using EMR systems (clinic uses Practice Pro)
Proficiency in Office 365 (Teams, SharePoint, Outlook) and comfort with digital scheduling and tracking tools.
Ability to manage multiple responsibilities while maintaining accuracy and professionalism.
Reliable, proactive, and able to integrate as a core member of the client’s team.
BenefitsCompetitive salary commensurate with experience.
Opportunities for professional development and growth.
Work in a dynamic and supportive team environment.
Make a meaningful impact by helping to build and strengthen families in the Philippines.
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