172 Relationship Management jobs in the Philippines

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

The core values that comprise Universal Music Group are
Authenticity, Boldness, Creativity, Connection, Drive and Insight
. These values are the essence of our people which makes UMG the most renowned company in the music industry.

We are in search of a
CRM Specialist
to join our Marketing Services team based in Manila.

About the Role

As a CRM Specialist, you'll help grow and deepen relationships with audiences (superfans) through data-driven audience strategies, growth, engagement, loyalty and customer lifetime value.

The ability to confidently lead projects and inspire people is essential, coupled with a highly collaborative nature and flexibility to do what it takes to bring campaigns from conception to success. You will need an excellent knowledge of digital channels and proven results in building a social following.

The ideal candidate is a self-starter with strong problem solving and analytical ability and has an experimentation mindset. You should have a deep understanding of CRM lifecycles and best practices and thrive in a fast-paced and dynamic work environment. You would be enthusiastic in performing at the highest standards and pushing creative boundaries.

Your key responsibilities are as follows:

• Responsible for audience growth across all music genres – international and domestic repertoire
• Cultivate strong ties with fandoms, digital communities, and superfans to inform campaign development to drive fan engagement.
• Responsible for audience targeting, campaign management, measurement, and optimization: develop roadmap, define metrics, measure KPIs and derive actionable recommendations
• Use various cross-selling / up-selling marketing strategies to drive conversions through our channels: nurture superfans and grow artist affiliation
• Work closely with regional and local marketing, digital streaming, e-commerce, and data analytics to plan, design and implement audience segments, personalization tactics and campaign activations
• Recommend audience segments and campaign strategy for each market based on data-driven insights from campaign performance, flows, and experiments
• Work with line manager to provide best-in-class practices to share with local opcos
• Becomes the expert user of Universal Music Group's marketing automation tools.
• Provide support and hands-on training for local opcos on relevant tools
• Communicate progress, risks, expectations, timelines, milestones and other key campaign/project metrics to line manager, stakeholders, and team members

Desirable Traits

• 2-3 years of experience in CRM, Audience acquisition role, Email Marketing or digital retention marketing preferably in music/entertainment, tech or lifestyle brands.
• Proven track record in designing, planning, and implementing audience and marketing strategies to drive business goals
• Able to set up and optimize campaigns and automated flows across marketing channels
• Experience using marketing automation tools and platforms to build audience segments, audience journeys and run AB testing tactics
• Experience with analytics tools, e.g., Google Analytics, Facebook Ad Manager, etc.
• Experience with customer database management
• Effective self-starter who excels in a lean and fast-paced organization where continuous innovation is needed
• Excellent analytical, communication and project management skills

Bonus Qualifications

• Experience with hands-on data query via SQL, Python
• Exceptional visualization skills using DOMO, Tableau, or other relevant visualization tools

Interested? Please follow the link to submit your application today

Note: Only shortlisted applicants will be contacted.

About us:

Universal Music Group (UMG) is the world leader in music-based entertainment, with a broad array of businesses engaged in recorded music, music publishing, merchandising and audiovisual content in more than 60 countries.

Featuring the most comprehensive catalog of recordings and songs across every musical genre, UMG identifies and develops artists and produces and distributes the most critically acclaimed and commercially successful music in the world. Committed to artistry, innovation and entrepreneurship, UMG fosters the development of services, platforms and business models in order to broaden artistic and commercial opportunities for our artists and create new experiences for fans.

UMG's catalog is marketed through two distinct divisions, Universal Music Enterprises (in the U.S.) and Universal Strategic Marketing (outside the U.S.). UMG also includes Universal Music Publishing Group, one of the industry's premier music publishing operations worldwide and Bravado, the leading provider of consumer, lifestyle and branding services to recording artists and entertainment brands around the world.

Customer Relationship Management Specialist

Reports to: Marketing Manager

The CRM Specialist is responsible for developing and executing a comprehensive CRM strategy to foster community and engagement. This role focuses on optimizing our CRM platform to drive loyalty, build strong customer relationships, and create personalized experiences. The Specialist is a subject matter expert who leads cross-functional projects and leverages data to provide strategic insights to leadership.

KEY RESPONSIBILITIES

Strategic Planning

Design and implement a holistic CRM strategy centered on community building, customer engagement, and retention.

System Optimization

Act as the primary administrator for the CRM system. Create and manage advanced workflows, automation rules, and customer segmentation to support engagement initiatives.

Performance Analysis

Analyze CRM data to identify customer behavior trends, measure the effectiveness of community programs, and report on key performance indicators (KPIs) to executive management.

Cross-Functional Leadership

Serve as the CRM expert for other departments, providing guidance on how to best use the system for their engagement goals. This includes collaborating with marketing, sales, and customer service teams to ensure a consistent customer journey.

Project Management

Lead the implementation of new CRM features, integrations, and third-party tools that enhance community interaction and customer experience.

Data Governance

Establish and enforce data integrity and security protocols to maintain the quality and privacy of customer information within the CRM.

Mentorship

Provide training and guidance to the CRM Associate and other team members on best practices for using the CRM system.

Qualifications:

● Bachelor's degree in Marketing, IT, or related field.

● 2+ years of experience in CRM management.

● Proficiency in CRM platforms (e.g., Salesforce, HubSpot).

● Strong analytical and project management skills.

● Excellent communication and organizational abilities.

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: From Php20,000.00 per month

Benefits:

• Health insurance
• Paid training

Ability to commute/relocate:

• Makati City: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

This is a full-time on-site role for a Customer Relationship Management (CRM) Manager at Geely Motor Philippines Corporation, located in Makati. The CRM Manager will be responsible for managing and analyzing customer interactions and data throughout the customer lifecycle. Key tasks include developing CRM strategies, and implementing targeted marketing initiatives to foster customer relationships and drive sales. The role involves overseeing CRM projects, coordinating with various teams, ensuring the CRM system's effectiveness, and generating reports to guide decision-making.

Qualifications

• Strong Analytical Skills and experience with data analysis
• Excellent Communication skills and ability to interact with diverse teams
• Experience in Sales and developing targeted marketing campaigns
• Project Management skills and experience managing CRM projects
• Bachelor's degree in Marketing, Business, or a related field
• Strong organizational skills and attention to detail
• Familiarity with CRM software and tools is a plus

Job title: CRM Functional Consultant- Junior

Work set-up: Hybrid, Taguig (1-2 days/week onsite)

Work shift: Mid and Night-Shift

Salary: PHP 30, ,000

Employment Type: Full Time

Experience: 1+ years

Main requirements:

• 1–2 years hands-on experience in MS Dynamics CRM Functional (non-negotiable).
• Willing to work onsite in Taguig (1–2 days/week) and on mid/night shift schedule.
• Strong analytical, documentation, and problem-solving skills.
• Excellent English communication skills (spoken & written).

Position Description:

Become a solid source of information in your area of expertise. This would include having significant to expert knowledge in two or more of the Dynamics functional skills that may include, but are not limited to:
Financials, General Ledger, Liquidity Management (Bank Management), Fund Accounting, Accounts Receivable, Accounts Payable, Fixed Assets, Expense Management.

Your future duties and responsibilities

1. Act as a liaison between IT and business units for CRM system development, enhancements, and support.
2. Provide functional expertise across areas such as Finance, Supply Chain, Sales & Marketing, Customer Service, and HR modules.
3. Create and maintain functional specifications, documentation, and knowledge articles.
4. Participate in testing (test cases, UAT, defect resolution) and ensure system quality.
5. Support incident, problem, and service request management to meet SLA targets.
6. Collaborate with teams, ensure smooth knowledge transfer, and maintain high client satisfaction.
7. Create documentation and white papers that will be used in case studies and training sessions for the customer and junior members.
8. Create knowledge articles based on knowledge acquired during transition and operational support activities and ensure that knowledge articles are up to date and complete.
9. Ability to work in a team environment and contribute to his team's knowledge and experiences.
10. Participate in project meetings with the customer as required.
11. Communicate with client professionally either through phone or e-mail.
12. Participate in the knowledge acquisition and transfer activities during transition and ensure all activities/deliverables required are fulfilled as required by the Transition Manager according to the timelines set.

13. Monitor ticket queues for incidents or requests assigned to the team. Resolve issues involving the following functional areas:

14. Finance

15. Supply Chain and Manufacturing

16. Sales and Marketing

17. Service Management

18. Field Services

19. Integrations

20. Other third party solutions

21. Able to meet or exceed agreed service level targets with the client in the Service Level Agreement (SLA)/project timelines in terms of:

22. • Incident Management
23. • Problem Management Service Requests
24. • Change Management
25. Provide on-call and weekend project support if necessary, as well as work in shifting hours.

Skills:

Analytical Thinking

Incident Management

MS Dynamics CRM

Service Request Management

About the Role

We're hiring a
Microsoft Dynamics 365 CRM Developer (Senior Analyst)
to join our Taguig team. You'll design, configure, and implement CRM solutions that streamline business processes and strengthen customer relationships.

Key Responsibilities

• Configure and customize Microsoft Dynamics 365 CRM to meet business requirements
• Develop and integrate CRM solutions with other systems and platforms
• Troubleshoot and provide technical support for CRM applications
• Collaborate with stakeholders to define requirements and project scope
• Stay current with CRM technologies and best practices

Must-Have Qualifications

• Bachelor's Degree in IT, Computer Science, or related field
• 3+ years' experience in Microsoft Dynamics 365 CRM
• Hands-on experience with CRM modules (Customer Service, Sales, Field Service, Customer Insights)
• Strong knowledge of CRM customization and configuration
• Familiarity with .Net Development and SQL Server
• Practical experience with Power Platform (Power Automate, Power Apps, etc.)
• Willing to work onsite in Taguig, Manila

Good-to-Have

• Experience integrating CRM solutions with other systems
• Strong problem-solving and troubleshooting skills
• Ability to contribute independently and grow into SME-level responsibilities

Why Join Us

• Work with global clients on industry-leading projects
• Access to continuous training, certifications, and career growth
• Be part of an inclusive, diverse, and innovative workplace
• Grow your expertise in emerging technologies with a trusted global brand

We are seeking a talented individual to join our Client Relationship Management Team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

Client managers are responsible for the growth, profitability, and client satisfaction of a book of business containing complex priority accounts. Client managers "deliver the firm" by aligning client strategies and needs to MMC's capabilities and resources.

We will count on you to:

• Serves as first point of contact for day-to-day communication with numerous and/or complex accounts, follows up on correspondences and manages/maintains communications.
• Develops and communicates an understanding of client businesses by conducting and analyzing client research, research on industry issues, preparing benchmarking studies and creating risk maps for internal and external use.
• Supports colleagues by managing day-to-day aspects for designated accounts and conducting ensuing account management tasks including completing billing transactional work, generating, and coordinating calendars and timelines, liaising between internal senior professionals and business accounts, and generally representing the business to ensure satisfaction, compliance and allow for senior level colleagues to focus on growth efforts.
• Manages account concerns or issues encountered and successfully addresses small and complex problems in a timely manner, applying judgement as to when and what to escalate up to senior colleagues.
• Collects insights and information on relationship satisfaction and reports results to senior colleagues offering context and suggestions when needed to best ensure account satisfaction and retention.
• Begins to build relationships with professional counterparts at client organizations.
• Maintains a fluency in the Company's various service offerings and market trends to enrich work performed and develop sales capabilities.

What you need to have:

• Bachelor Degree
• At least 3 years of experience in similar field of client facing, account handling experience
• Team player

What makes you stand out?

• Able to manage and develop client relationship
• Experience with business development and expanding and diversifying the business

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

We are seeking a talented individual to join our Multinational team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Client Executive responsible for the growth, profitability and client satisfaction of a book of business containing complex priority accounts.

We will count on you to:

• Client Relationship Management: Develop and maintain strong relationships with key clients across different regions, ensuring their needs are understood and met while fostering long-term partnerships.
• Strategic Account Planning: Create and implement strategic account plans that align with the overall business objectives of both the client and the organization, identifying opportunities for growth and expansion in various markets.
• Cross-Cultural Collaboration: Work effectively with diverse teams across multiple countries, facilitating communication and collaboration to ensure that client global programs are executed smoothly and meet local market requirements.
• Performance Monitoring and Reporting: Track and analyze client account performance metrics, preparing regular reports and presentations for stakeholders to demonstrate value delivered and identify areas for improvement.

What you need to have:

• Experience in Client Management: A proven track record of at least minimum 2-3 years in client-facing roles, preferably in a multinational environment, demonstrating the ability to manage complex client relationships and deliver results.
• Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels, including senior executives, across different cultures and regions.
• Cultural Competence and Global Awareness: A deep understanding of cultural differences and business practices in various regions, along with the ability to navigate and adapt to diverse working environments effectively.
• Strategic Thinking and Problem-Solving Abilities: Strong analytical skills with the ability to develop strategic plans, identify opportunities for growth, and solve complex problems, ensuring alignment with both client and organizational goals.
• Multi-tasking Skills: Strong organizational skills to keep track of various tasks and ability to prioritize tasks and allocate time efficiently.

What makes you stand out?

• Educational background: Preferably a graduate of any business administration course, or a related field, as it may provide deeper insights into strategic management and global market dynamics.
• Strong leadership skills. Able to make informed decisions promptly, even under pressure and weigh options carefully but are not afraid to take action when necessary.
• Result oriented. Ability to deliver quality and consistently strong results.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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The position is primarily responsible for providing support to the Department Head in managing and maintaining business relationships with corporate partners.

Duties and Responsibilities:

• Maintains complete and detailed knowledge of all company products and services.
• Informs existing and new corporate partners on the benefits and features of the new products and services offerings.
• Promote high-quality sales and service to ensure client satisfaction.
• Provides active response and engaged consultation to strengthen client relationships and connection.
• Attends to client complaints and takes the first step to resolve the issue
• Helps in facilitating client satisfaction survey/interview and recommends ways of improving client satisfaction.
• Forwards upselling and cross-selling opportunities to other sales units.

Qualifications:

• Graduate of any four (4) year course
• At least two (2) years of related work experience in any related field
• Can deal and manage at least 10 bank partner's on-boarding processing and documentation in 6 months
• With strong ability to communicate, present and influence key stakeholders at all levels of an organization
• Willing to work in Makati

This job is with Marsh McLennan, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
We are seeking a talented individual to join our Multinational team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

Senior Client Executive responsible for the growth, profitability and client satisfaction of a book of business containing complex priority accounts.

We Will Count On You To

• Client Relationship Management: Develop and maintain strong relationships with key clients across different regions, ensuring their needs are understood and met while fostering long-term partnerships.
• Strategic Account Planning: Create and implement strategic account plans that align with the overall business objectives of both the client and the organization, identifying opportunities for growth and expansion in various markets.
• Cross-Cultural Collaboration: Work effectively with diverse teams across multiple countries, facilitating communication and collaboration to ensure that client global programs are executed smoothly and meet local market requirements.
• Performance Monitoring and Reporting: Track and analyze client account performance metrics, preparing regular reports and presentations for stakeholders to demonstrate value delivered and identify areas for improvement.

What You Need To Have

• Experience in Client Management: A proven track record of at least minimum 2-3 years in client-facing roles, preferably in a multinational environment, demonstrating the ability to manage complex client relationships and deliver results.
• Strong Communication and Interpersonal Skills: Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels, including senior executives, across different cultures and regions.
• Cultural Competence and Global Awareness: A deep understanding of cultural differences and business practices in various regions, along with the ability to navigate and adapt to diverse working environments effectively.
• Strategic Thinking and Problem-Solving Abilities: Strong analytical skills with the ability to develop strategic plans, identify opportunities for growth, and solve complex problems, ensuring alignment with both client and organizational goals.
• Multi-tasking Skills: Strong organizational skills to keep track of various tasks and ability to prioritize tasks and allocate time efficiently.

What makes you stand out?

• Educational background: Preferably a graduate of any business administration course, or a related field, as it may provide deeper insights into strategic management and global market dynamics.
• Strong leadership skills. Able to make informed decisions promptly, even under pressure and weigh options carefully but are not afraid to take action when necessary.
• Result oriented. Ability to deliver quality and consistently strong results.

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.