16 Relations jobs in the Philippines

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
**What will I be doing?**
As the Guest Relations Specialist, you will be responsible for performing the following tasks to the highest standards:
- Be the brand ambassador of the hotel, providing a positive "first impression" while guests walk-in to the hotel.
- Greet all guests in the lobby and lobby lounge, answer their queries, give suggestions, escort them to the Front Desk, Food & Beverage outlets, and the Club Lounge.
- Anticipate guest needs and handle guest inquiries in a helpful and attentive manner.
- Get maximum feedback from guests on all areas of the hotel, maintaining key responsibilities for the guest response process set-up in the hotel and in achieving the targets set for the Guest Satisfaction Survey.
- Welcome all guests in a polite and friendly manner.
- Be helpful, empathetic and polite to all guests.
- Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service.
- In-depth understanding of each level of the Hilton Honors reward program, ensuring that all associates are updated regularly on the benefits for each program.
- Ensure that every guest who is a Hilton Honors member is enrolled in the Hilton Honors reward program when they check-in and that all associates are to be trained on this and practice this meticulously.
- Ensure that all guest comments are passed on to the centralized guest response area and are updated in all necessary guest history databases.
- Knowledgeable on all facts on hotel products, including room types, room rates, relative features and facilities, Food & Beverage outlets and the Club Lounge.
- Develop a close and harmonious working relationship with all the other departments in the hotel.
- Have complete knowledge of Hilton hotel SOPs and local policies.
- Report to work on time with proper uniform, including your nametag, complying with the standards of the hotel on personal appearance and setting an example to be followed.
- Develop knowledge about frequent guests, their special requests and needs.
- Be familiar with cultural differences in order to meet all different customer needs.
- Complete all shift duties as outlined on the shift checklist prior to the end of your shift.
- Ensure completion of all tasks for the shift and handover to the next shift without missing out on any guest related requests.
- Ensure that all logbooks, handovers and checklists are well maintained.
- Actively seek for customer feedback, handling their requests and complaints.
- Suggest alternatives to meet customer needs in terms of product features and benefits.
- Offer information and services where appropriate.
- Inspect VIP guest rooms prior to guests' arrival.
- Lead by example on aspects of courtesy, helpfulness and grooming / overall presentation.
- Maintain company sanitation standards in the department.
- Maintain guest satisfaction and ensure repeat business through personalised and efficient service, ensuring that all customers leave satisfied.
- Conduct site inspections as and when required by the Management.
- Thank customers and invite our guests to return.
- Carry out requests as directed by the Management.
- Maintain good communication with other hotel departments to assist with guests' needs.
**What are we looking for?**
As a Guest Relations Specialist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow:
- Minimum of 2 years as a Guest Relation / Customer Care Executive in the hospitality Industry.
- University graduate / hotel management / hotel school diploma (diploma in Public Relation advantageous).
- Neat in appearance and in good health.
- Good communication skills.
- Pleasing, charming, honest, possess a sense of humor, have the right attitude and is physically fit.
- Have a good command over verbal and written Mandarin and English language to meet business needs.
- A basic knowledge on any additional foreign languages will be advantageous.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Relations Specialist_
**Location:** _null_
**Requisition ID:** _HOT0BX50_
**EOE/AA/Disabled/Veterans**

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

**JOB DESCRIPTION**:

- Responsible for the proper implementation of the company’s existing guidelines and requirements pertaining to the construction and renovation activities of all mall tenants to ensure that works completed are within specified plans and standard of the company
- Ensures tenant compliance with lease terms, memorandum of agreement, company house rules and regulation
- Assist tenants in resolving construction related problems and issues in coordination with engineering and leasing department
- Facilitate the expeditious processing of tenants’ temporary and final clearances to operate
- Responsible for planning, organizing, supervising, checking and monitoring of electrical and mechanical equipment of the property and tenant area to ensure that all facilities are in excellent working conditions
- Inspects tenants area, making sure that the design is within the criteria or parameters of management standards and policy
- Implement policies and regulations to all tenant workers, in-house maintenance and contractors to guarantee safety of tenants, customers and employees
- Responsible for documentation of the progress of existing initiatives, status of the facilities and the presentation of created reports to the Mall administrator and Engineering Operations Manager
- Performs other job related duties as assigned

**JOB REQUIREMENTS**:

- Graduate of Marketing, Business Management, Commerce or other related course
- Mall Management
- Knowledgeable in mall operations
- Lease Function - Knowledgeable in Leasing Marketing and Admin functions
- Competencies - Negotiation skills and tenant management
- Product Knowledge - Deep understanding in mall/retail industry
- At least 2-3 years of working experience in the related field
- Preferably 2 years specializing in handling Tenant Relations and Tenant Management In an Officer level
- Excellent communication both written and oral skills
- Able to Interact, relate and negotiate with tenants in a highly professional manner
- Well developed customer service and decision making skills
- Reports and Presentation management skills
- People management and Highly Organized
- Keen to details and has the ability to manage multiple responsibilities
- Highly proficient in using MS Application (Word, Excel and PPT)
- Standard office equipment
- English and Filipino

The Franchise Relations Officer is responsible to provide exemptional, reliable, and dedicated service to all franchise account-related needs. He or she is also responsible to address end consumer's concerns with the quality of our products and service.

**JOB DUTIES AND RESPONSIBILITIES**:

- Provides customer service to both franchise accounts and end consumers.
- Assist in activating new stores which include checking the physical store, logistics, inventory, and recommending final touches before opening.
- Address and coordinate Quick Service Staff concerns with the concerned department.
- Conducts technical and refresher training which is not limited to technical skills, food safety practices, and proper handling of equipment
- Oversee inventory in the branches are properly monitored, tracked, and recorded

**REQUIREMENTS**:

- Graduate of a bachelor's degree in Business Administration or equivalent
- Experience in food service industry is a plus
- Have experience in food retail
- Have good interpersonal and communication skills
- Customer-oriented and open to learn new things

**Job Types**: Full-time, Permanent

**Salary**: Php16,000.00 - Php20,000.00 per month

Schedule:

- 8 hour shift

We are currently looking for an Employee Relations Officer  who will be responsible for managing end to end recruitment, compensation and benefits of employees. Work Schedule: 5  days a week/ 9am to 6pm  EMPLOYEE & LABOR RELATIONS: Communicate and reinforce the Company's policies and procedures to employees Preparation or update employment records related to transfer, promotion, and terminationInform new hire employees of job duties, benefits, working conditions, opportunities and Company background during the Employee Onboarding process Ensure that new hire documents and paperwork is completed and processedPrepare and process all personnel action forms and ensure proper approval from signatoriesPrepare employment contracts and ensure that these are acknowledged by employeesEnsure maintenance of accurate records and reports relating to the employeeAddress employee relations issues or concerns such as work complaints and allegationsLiaise between employees and ManagementCreate timely memos, announcements and infographics for disseminationAssist the HR Manager in implementing and administering the Code of DisciplineHandle employee violations and create notices for explanation from involved partiesDiscuss and seek approval from the HR Manager for the disciplinary action to be served to the employeeEndorse to the HR Manager any employee grievance and complaint that may need in depth discussion and reviewProvide employee exit forms and coordinate company assigned materials to be surrendered during resignationsMaintain the highest level of confidentiality in dealing with employee data and information** For COVID19, ensure that employee details are reported as soon as possible to LGUs for properaction. Maintain a list of affected employees with pertinent employee details. COMPENSATION & BENEFITS: Coordinate with respective government agencies in processing employee statutory benefits: Social Security System (SSS) Loan applicationsSickness & Maternity benefitChange of statusEnrollment for new hires and Separation/Termination Report for resigned employees Home Development Mutual Fund (HDMF / Pag-ibig) Loan applicationsChange of statusConsolidation of contributions record Philippine Health Insurance (Philhealth) Member Data Record UpdateEnrollment for new hires and Separation/Termination Report for resigned employeesReporting of payroll related information, loans, personal deductions and tax exemptions, if anyFacilitate requisition and release of reimbursements for sickness and maternity benefitsPrepare and liaise periodic reports to government agencies to ensure statutory complianceCommunicate information to employees about government benefits and any change in procedureAdminister processing of government mandated benefits of employeesHandle employee concerns about contribution and loan posting and other cases of employees and Resolve conflict with agencies for processing of claimsSubmit enrollment and deletion forms to HMO provider of eligible and disengaged employeesEnsure that payment for HMO benefits is requested on timeAnswer employee concerns about compensation and benefitsCompute and process for Employee 13th month pay every June and DecemberPrepare computation of performance incentives for inclusion on payrollFacilitate processing and computation of clearance and final payWork with the HR Manager in ensuring that Company pay practices are compliant with Company policies and local laws and regulationsMaintain the highest level of confidentiality in dealing with employee data and information RECRUITMENT &PERFORMANCE MANAGEMENT  Establish a network and pool of applicants through industry contacts, trade groups and employeesCoordinate and implement recruiting initiatives to better source applicantsCollect Manpower Requisition Forms from requesting Managers and confirm job description and qualificationsPost job advertisements and open positions on job posting platforms and ensure accuracy of detailsScreen resumes and applications if they meet the requirementsInterview job applicants via call and on-siteEndorse to Hiring Manager all shortlisted applicants for final interviewCoordinate new employee relocation and arrange for housing for new hireCollect all pre-employment requirements and endorse for employee onboardingRespond to recruitment inquiries and ensure that staffing requirements are accomplished within a reasonable timelineEncode employee information on Employee master list and arrange 201 files per branchMonitor employee tenure and identify employees who are subject for their 3rd and 5th month evaluationCollect and encode performance evaluation forms and create a summary for the 3rd and 5th month evaluationsProvide summaries for distribution and discussion with the employeeIdentify and create a list of eligible employees who are subject to the quarterly and annual performance evaluationsPrepare personnel action forms relating to employee regularizationHandle administrative duties and record keepingCommunicate timely with the Supervisor and Manager regarding the schedule for evaluationRequirements Qualifications: Must have a bachelor's degree in Psychology/Human Resources/RelatedMust have at least 3 years' experience in HRWilling to work 5 days a week on an office-based setupCan work well with other Department Heads/Managers and is a team player Well experienced in Compensation and Benefits, Talent Acquisition, Employee Engagement and Employee RelationsPerformance Management (Hiring to Regularization)Documentations, Minutes for the meetingCompensation and BenefitsMust be very familiar with DOLE and all other government rules that affect the HR DepartmentAvailable to start ASAP