1,111 Regional Support jobs in the Philippines

About Kasa
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.

Unlike traditional hotel operators, we prioritize
automation, AI-driven pricing, and data-driven decision-making
to optimize revenue and improve guest experiences.

Location:
This role is fully remote; we set a location because some job boards require it.

Requirement
: You must provide your own device for this role that meets Kasa's standard security and device requirements.

• Windows Memory: 16GB RAM, Processor: Intel i3, i5, ULTRA OR
• Mac Memory: 8GB RAM

Anticipated Schedule:
Schedules can vary and will include both weekday and weekends. This role is based in the Philippines and is overnight.

The Support Specialist role is focused on executing recurring tasks, conversating with guests, and maintaining a standardized workflow within the organization. Excellent communication skills and the ability to assess problems effectively are essential for this role. As a Support Specialist, your primary responsibility is to ensure the smooth operation of day-to-day activities and carry out specific project-related tasks as directed by the Portfolio team. Additionally, you can expect to create bulk communications for guests, respond to teams and partners via Slack, and triage housekeeping and maintenance requests while tracking their progress. Furthermore, the specialist follows recurring processes such as managing room blocks, handling lost and found items, and conducting quality assurance inspections.

A typical schedule for this role is based on business needs in your portfolio, sometimes including weekends and holidays, as we are in the hospitality industry.

Unleash your career potential at Kasa

We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners.

Required Qualifications

• Tech Savvy: Comfortable and competent using software applications, operating systems, online communication platforms and web-based search tools effectively.
• Hall of Fame Host Communicator: Provides clear and concise responses and directions both verbally and in writing to facilitate inter-departmental communications with various teams and assist with ongoing portfolio projects and tasks.
• Quality Control Leader: Facilitates quality checks across building functions and identifies areas for improvement. Documents findings in a report for team use to ensure that Kasa products and services meet or exceed established quality standards and customer expectations.
• Reliable: Consistently arrives to work on time and willingly works the hours required, including on nights, weekends, and holidays and has the flexibility to be on-call to address time-sensitive guest needs.
• Collaborative: Works effectively through joint effort, cooperation and shared responsibility with portfolio partners to achieve desired operational outcomes. Contributes ideas for areas of improvement and participates in making collective decisions
• Smooth Operator: Maintains operational effectiveness using SOPs and approaches problem resolution with confidence, empathy, and creativity
• Process Minded: Executes established processes and workflows with precision. Surfaces breakdowns or deficiencies that negatively impact operational performance.
• Change Agent: Adapts to change with some support, maintaining a positive, can-do attitude. Participates in the implementation of changes with internal team and external service providers.

Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply.

Expected Results

• Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics.

• Key Initiative: Identify and communicate guest issues to the onsite team.

• Key Initiative: Track building-related maintenance items, and escalate issues to meet our standard SLAs.

• Key Initiative: Coordinate the preventative maintenance program.

• Role Objective 2: Complete tasks that drive productivity within the operation.

• Key Initiative: Optimize the prioritization of Housekeeping and Maintenance tasks

• Key Initiative: Provide routine feedback to vendors, to negate common issue trends reported by guests.

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The Pay
The starting base pay range for this role is between
$6 and $8 an
d is set based on multiple considerations including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified in the future. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits.
Who We Are

Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. Kasa has built a hospitality operating system that fundamentally improves the profitability of hospitality assets while delivering a high-quality, digitally forward experience to guests. We partner with owners of multifamily and boutique hospitality properties to provide stylish, professionally managed accommodations to business and leisure travelers. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities. If anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.

Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.

Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information
here
and
here
.
Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs

and
us.greenhouse-
. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this
article
from for more details.

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training
• Pay raise

Work Location: In person

We are mass hiring for Call Center Agents - Finance Account as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

We are mass hiring for Call Center Agents as prior in our Metro Manila sites

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Qualifications:

• With good communication skills
• At least conversant in the English language
• Computer Literate
• Excellent problem-solving and decision-making abilities
• Ability to thrive in a fast-paced and dynamic environment

Our Awesome Benefits:

• Fix weekends Off
• Competitive Salary
• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.

THIS IS FOR AN ONSITE WORK SET UP ONLY

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply now and receive a quick response within a day

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php17, Php25,000.00 per month

Benefits:

• Additional leave
• Company events
• Employee discount
• Health insurance
• Paid training

Work Location: In person

Role Overview:

Acts as the frontline for client relationships-managing support inquiries while also

actively driving sales through outreach and conversions.

Key Responsibilities:

• Handle inbound calls, chats, and emails from clients.

• Onboard new customers and explain Weenn's services clearly.

• Conduct outbound calls/emails to potential leads.

• Maintain CRM records of client interactions.

• Collaborate with dispute specialists to provide client updates.

• Achieve monthly sales and retention targets.

Qualifications:

• Bachelor's degree in Business, Marketing, or related field (preferred).

• 2+ years of experience in sales, telemarketing, or customer service (B2B preferred).

Strong English communication and negotiation skills.

• Proven ability to meet or exceed sales targets.

• Experience using CRM tools (HubSpot, Zoho, or similar).

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won't just be a coworker; you'll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it's our people.We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360's leaders were promoted from within? Our CEO's journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren't just welcomed—they're essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients' customers into loyal advocates for life.

Check out our YouTube video:

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support. Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally using provided scripts.

• Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).

• Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.

• Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.

• Maintain accurate records of customer interactions in the CRM.

• Deliver customer service in a professional and empathetic manner.

Key Requirements:

• Excellent English communication skills (speaking and writing).

• Strong interpersonal and active listening skills.

• Ability to follow structured scripts and processes.

• Computer literate with basic CRM or data entry experience.

• Detail-oriented with strong organizational skills.

• Critical thinking and problem-solving skills.

• Previous customer service or sales experience preferred.

• HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

• Confidence in handling both presales and service-related calls.

• Ability to quickly adapt and learn new systems, tools, and flowcharts.

• Strong judgment in assessing customer needs and prioritizing next steps.

• Professional, customer-oriented demeanor.

Customer Support : Refunds & Returns Specialist

Cubao, Quezon City

Qualifications:

• College level or graduate
• At least 1 year customer service experience (E-commerce/Retail/Financial Services preferred)
• Strong problem-solving & communication skills
• Detail-oriented, patient, and professional

Job Highlights:

• Process returns & refunds
• Investigate disputed transactions
• Handle escalated customer concerns (chat, email, phone)
• Coordinate with logistics, accounting, and QA teams
• Ensure accurate documentation & compliance

Be part of a dynamic team where customer advocacy meets policy compliance

Apply now and grow with us

We are seeking detail-oriented and customer-focused individuals to join our team as Customer Support Agents on a 3-month project-based contract, with the possibility of absorption into a regular position depending on performance and business needs.

This role is dedicated to handling customer inquiries, delivery instructions, and missing package requests primarily through digital channels such as our website chat platform and SMS/text. Occasional email follow-ups may be required, while rare phone interactions are typically handled by escalations or specialized teams.

Key Responsibilities:

• Manage and respond to customer inquiries regarding order status, delivery instructions, and missing package requests via website chat and SMS/text.
• Provide follow-up support through email when necessary.
• Maintain professionalism and accuracy in communication across all channels.
• Handle a maximum of 3 concurrent interactions (e.g., 2 chats and 1 text).
• Ensure timely responses, with at least 80% of chats answered within 3 minutes.
• Consistently meet quality standards by achieving a minimum of 90% on audited interactions (4–8 audits/month, conducted by the Quality team).
• Collaborate with the escalation team (AST agents) when issues require phone contact or advanced handling.
• Adhere to established processes and service level agreements (SLAs).

Qualifications:

• At least a High School Graduate; College level or Graduate preferred.
• Prior customer service or BPO experience is an advantage but not required.
• Strong written communication skills with excellent grammar and clarity.
• Ability to multitask effectively while maintaining accuracy and quality.
• Comfortable using multiple digital platforms and communication tools.
• Strong problem-solving skills and customer-first mindset.

Performance Metrics:

• Productivity SLA: 80%+ of chats answered within 3 minutes.
• Quality SLA: 90%+ score on interaction audits (4–8 audits per month).

Easy and Fast One-day Hiring Process Earn up to 31k monthly plus more benefits We are looking for a Travel Representative in our Metro Manila Sites This is for urgent hiring, don't miss this opportunity and Apply Now

Responsibilities:

• Answer inquiries from clients about travel products and services via phone calls.
• Assist clients with booking travel arrangements and ensure the accuracy of booking details and itinerary
• Provide advice and recommendations on travel destinations and activities
• Handle customer complaints and resolve issues related to travel bookings
• Achieve performance targets related to customer satisfaction and sales conversion

Qualifications:

• High school diploma or equivalent required
• No prior travel experience necessary—we provide comprehensive training
• Strong communication and organizational skills.
• Attention to detail and effective problem-solving abilities.
• Familiarity with travel booking systems and tools is a plus but not required.
• Ability to adapt to changing customer needs and work well independently or as part of a team.

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let's talk about how we can help you. Apply today

Job Types: Full-time, Permanent, Fresh graduate

Pay: Php20, Php31,700.00 per month

Benefits:

• Additional leave
• Employee discount
• Health insurance
• Paid training

Work Location: In person