20 Referral Coordinator jobs in the Philippines

GrowthAssistant is looking for a skilled and motivated
Healthcare Referral & Scheduling Coordinator
to support mental healthcare operations. In this role, you'll manage incoming referrals, schedule appointments, and ensure smooth transitions for clients into therapy services. You'll serve as a key point of contact between our organization, care providers, and patients—helping facilitate timely, high-quality access to mental healthcare.

Compensation & Perks

Salary Range:
Up to ₱60,000/month
(Final offer based on skills and experience matched to role requirements)

Work Setup:
100% permanent work-from-home

Bonuses:

• $25 monthly perfect attendance bonus Performance bonus
• Anniversary bonus (₱,000 at 1 year; ,000 at 2 years)
• $300 referral bonus per successful hire

Paid Time Off:

• 7 holiday PTO days/year
• 6 regular PTO days/year

Health Coverage:
Comprehensive HMO plan

Referral Coordination

• Receive and process inbound mental health referrals from primary care providers, psychiatric practices, higher levels of care (e.g., IOP), and patients.
• Monitor referral channels (email, text, phone, portals) and ensure timely confirmation and follow-up.
• Maintain accurate records of referral activity in Zendesk or other tracking systems.
• Communicate referral status updates to partners and escalate issues as needed.
• Collaborate with internal teams (Client Experience, Care Navigation) to ensure referrals are triaged effectively.

Scheduling Support

• Assist clients in navigating the therapy booking process with professionalism and empathy.
• Respond to client inquiries via email and phone, providing timely and caring support.
• Review provider availability in scheduling and insurance platforms and update as needed.
• Coordinate with external providers and care centers to ensure smooth transitions into care.
• Resolve scheduling conflicts and booking issues in coordination with other teams.

What We're Looking For

Must-Haves

• Excellent written and verbal communication skills.
• Strong attention to detail and organizational abilities.
• Comfortable working in fast-paced environments and managing multiple systems.
• Tech-savvy, with the ability to learn new tools quickly.
• Availability to work standard US Eastern Time business hours.

Preferred

• 2+ years of experience in medical scheduling, referral coordination, or similar client-facing support roles.
• Familiarity with Zendesk or similar CRM/ticketing systems (Zendesk preferred).
• Experience in mental health or healthcare settings and knowledge of HIPAA standards.
• Intermediate proficiency in Google Sheets or Excel.
• Experience managing availability in scheduling or EHR systems.
• Background in Electronic Health Records (EHR), insurance verification tools, or telehealth platforms.

Why You'll Love Working Here

At GrowthAssistant, you'll collaborate with a diverse, talented team, sharpen your skills with global clients, and make an impact in affiliate marketing. We value your growth and recognize your contributions every step of the way.

Apply today and take the next step in your career with GrowthAssistant

The
Intake Coordinator
is responsible for managing the initial stages of the patient intake process for durable medical equipment (DME). This role involves gathering and verifying patient information, ensuring all necessary documentation is complete, and coordinating with healthcare providers and insurance companies to facilitate timely equipment delivery. The Intake Coordinator serves as a key point of contact for patients, addressing inquiries and resolving issues while maintaining compliance with regulatory standards. Strong organizational and communication skills are essential for ensuring an efficient workflow and providing exceptional customer service throughout the intake process.

RESPONSIBILITIES

• Answer inbound calls within your assigned phone queues.
• Accurately create new patient's accounts as new referrals are received via fax (sorted & uploaded within 2-3 hour window), phone, Allscripts, and in-person
• Gather and verify patient information, including, insurance details, order requirements, and initiation code/claim history
• Ensure all necessary documentation, such as physician orders and prior authorizations, is complete and compliant with regulations
• Properly review all obtained documentation to determine the next steps and to coordinate/distribute tasks based on the information received
• Review all incoming documentation via fax, phone, and Allscripts to determine if the referral can be accepted and provide immediate updates to referral source on referral receipt and acceptance
• Properly sort electronic documentation into Brightree and file it under the appropriate documentation types
• Assist in training new staff and providing support to colleagues on order processing systems and procedures through intake.
• Work closely with various departments (such as billing, CMN, PA, and Order Processing) to coordinate and communicate incoming documentation to ensure the timely delivery of equipment to patients
• Liaise with healthcare providers to clarify orders, obtain missing information, and ensure proper equipment selection based on patient needs.
• Provide exceptional customer service by answering patient inquiries and offering support throughout the intake process
• Maintain accurate records of intake activities and generate reports as needed to monitor workflow and identify areas for improvement.
• Other duties as assigned

QUALIFICATIONS

• 1-2 years medical administrative experience including inbound calls and patient records; preferably in a DME setting
• Familiarity with DME Equipment and Supplies
• Proficiency in electronic health records such as CareLink and Brightree; Brightree experience strongly recommended
• Spanish Bilingual Preferred

SKILLS, KNOWLEDGE, AND ABILITIES

• Customer/Patient-Focused: At One Source, our patients come first. An ideal candidate can invest their time and energy to understand the patients' needs and ensures that all your duties are aligned with resolving those needs.
• Action-Oriented: We are seeking someone that is a self-starter and self-sufficient. You are someone that takes the initiative to proactively find solutions and resolve problems that may arise.
• Effective Communication: Speak and write clearly and concisely. You are informative with your verbal and written messaging. You are transparent with the patients, clinicians, and fellow team members while maintaining professionalism and politeness.
• Collaborative: We are a mixed team, and we are seeking someone that effortlessly blends across our in-office and remote team to ensure we are actively fulfilling the needs of our patients through continuous teamwork.
• Energetic & Passionate: We are seeking someone with a passion and energy for health, well-being, and serving the patients within our community. Your passion should drive you to take ownership of all our patients' needs without being asked.
• Adaptability: Ability to work effectively and efficiently in a fast-paced medical office but also someone that can quickly shift gears as needed and able to assist within other departments as needed.
• Relationship Focused: You excel in building and maintaining relationships with patients as well as other clinicians.

• Registered Nurse
• Preferably with knowledge in medical terminology, Current Procedural Terminology (CPT) and   ICD -10 coding
• Experience in health insurance industry is an advantage.
• Strong communication skills with problem solving and analytical abilities
• Self-motivated, team member, focused and can work under pressure.
• Responsible, detail oriented and with computer experience
• Fresh graduates are welcome to apply.

Job Specifications:

Graduate of Bachelor's Degree Graduate in any health related field; license is not required.

Previous formal experience is not required.

Experience with providing warm and pleasant customer service while assisting walk-in members regarding issues and concerns such as but not limited to eligibility, benefit administration, claims, billing reimbursements is preferred.

Effective team player with excellent interpersonal relationship skills and can work and relate well with co-employees, patients and customers.

Must have the behavioral sensitivity, maturity, diplomacy and tact in addressing complex situations and handling irate customers.

Outstanding oral and written communication skills.

Strong ethics and a high level of personal and professional integrity.

Must have basic familiarity on laws and requirements relating to healthcare management.

Computer literate and proficient in using MS office programs.

Duties and Responsibilities:

I. Medical Referral Office Services

Greets and assists walk-in members.

Handles and documents check-in of walk-in members on log-sheet.

Helps/assists walk-in members connect with the right department and/or individuals

Answers incoming calls and directs them accordingly.

Forwards inquiries and concerns to appropriate staff/departments (e.g. other Medical Referral Office staff, Medical Management, Claims, Customer Service, MAS, Sales, etc.) or providers (e.g. doctor's clinics, hospital departments, etc.)

Secures appointments for members related to their off-island referral.

Assist members to providers' clinics for their consultations and to departments within the provider facilities for various medical services and procedures.

Provides offsite letters of authorization to members for services not requiring prior authorization.

Provides assistance and support to members throughout the admission and discharge process for inpatients.

10.    Computes and explains member's financial responsibility by reviewing statements of account.

Provides customer support throughout the care coordination including but not limited to any of the following concerns:

11.1. Authorization (including Off-Island),

11.2.Eligibility,

11.3. Benefit Administration,

11.4.Referrals,

11.5. Appointments,

11.6.Claims,

11.7. Billing,

11.8.Reimbursements,

11.9.Plan Deductible,

Referrals (status & process),

Insurance Coverage,

Coordination of Benefits

Services available,

Network Providers/Access,

Medical Records

Appeals

Grievances

12.    Provides assistance to member for concerns related to off-island travel, transportation, accommodation, etc.

Provides benefit information to members to facilitate understanding of benefit coverage, plan limitations and exclusions.

II. Administrative Support

Collects updated membership information from walk-in members.

Updates and maintain member walk-in, phone, and email inquiry demographics on a weekly basis.

Updates and organizes member files.

Regularly inputs member-related information into the company's digital database.

Provides administrative support related to Medical Referral Office functions.

Performs other duties that may be assign from time to time.

Job Summary:

Reports directly to the Medical Referral Office Lead, responsible for providing warm and pleasant customer service in assisting members regarding issues and concerns such as but not limited to off-island authorization, eligibility, benefit administration, claims, billing, reimbursements, medical records, etc. and administrative support to functions related to the Medical Referral Office processes

Job Description

The Patient Service Center Representative I is responsible for creating a positive patient experience by accurately and efficiently handling the day-to-day operations relating to a patient's anticipated appointment. The PSC REP I may be assigned to either the financial clearance function or the scheduling function and is expected to maintain positive customer service at all times. Upon occasion, the PSC Rep I may perform both financial clearance and scheduling duties but with limited scope. The individual is expected to develop a thorough understanding of assigned function.

Duties and responsibilities:

• Collect and verify required patient demographic and financial data elements and creating a complete pre-registered account for a scheduled visit.
• Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility, verify patient insurance and confirm benefits eligibility.
• Assist other team members where necessary.
• Adheres to department policies and procedures related to verification of eligibility/benefits, pre-authorization requirements, available payment options, financial counseling and other identified financial clearance related duties.
• PSC Rep I would be assigned to easier, less complex scheduling
• Responsible for accurate and timely scheduling for outpatient appointments.
• Provide callers with information related to their appointments (i.e., prep information for test, directions, cancelling/rescheduling of tests, order management etc.) and any other question the callers might ask.

Required Work Experience:

• BPO Background: Must have min 1, max 3 years' experience in a VOICE ACCOUNT with AHT, Quality and CSAT as key performance indicators.
• BPO Healthcare Background: Must have min 6 months, max 3 years' experience in handling Healthcare account.

Working Conditions:

• Amenable to work in BGC, Taguig
• Willing to work in a nightshift schedule.

Company Benefits:

• Competitive Salary
• HMO plus free dependents
• Group life insurance
• PTO Credits
• Annual Appraisal
• Annual Performance Bonus

Responsibilities

• Use various tools and processes to complete data migrations from different data sources
• Work with clients to understand their data requirements and develop data strategies to meet those requirements
• Develop and maintain databases, data models, and data dictionaries
• Analyze data to identify trends and insights that can help our clients make better recommendations
• Collaborate with cross-functional teams to ensure data accuracy and consistency
• Stay up-to-date with industry trends and advancements in data technology

Requirements

• Education in Information Systems, or relevant field
• Experience in data management and data integrations.
• Proficiency in data integration tools and technologies
• Excellent analytical, problem-solving, and communication skills
• Proficiency in project management tools and software

Handle inbound inquiries, explain services and pricing, pre-qualify prospects, schedule RN consults, move applications to completion, and maintain accurate records in the CRM.

Day-to-Day Responsibilities

• Inbound & Scheduling: Answer and return calls via Google Voice, triaging into intake, scheduling, or support.
• Application Management: Create and track applications, gather missing documents, and coordinate with the Director of Operations and RNs.
• Timekeeping Support: Monitor aide clock-ins, follow up on exceptions, and coordinate device replacements with support planners.
• CRM Hygiene: Maintain structured notes, task queues, and tickler follow-ups to ensure accuracy.

• Quiet-Time Work:

• CRM system updates and maintenance (accurate records, follow-ups, reports)

• Update referral source directories and add new contacts
• Marketing support (light research on local opportunities, prepping outreach lists, assisting with social media prompts)
• Assist with caregiver credential tracking and reminders
• Scheduling Support: Provide backup and assistance in maintaining an accurate scheduling system.

Qualifications / Requirements

• At least 2 years of experience in customer service, operations, or administrative support
• Strong communication skills with professional phone etiquette
• Proficiency in CRM systems and Google Workspace (Docs, Sheets, Voice)
• Excellent organizational skills and attention to detail
• Ability to multitask, prioritize, and manage time effectively
• Problem-solving mindset and proactive follow-up skills
• Comfortable working independently with minimal supervision
• Experience in healthcare, home care, or related service industries (preferred but not required)

Why Join Us?

• Healthy, supportive, and conducive work environment (Great Place to Work Certified for three consecutive years)
• Work with an innovative company delivering cutting-edge solutions across multiple industries
• Lead a team in a fast-paced, high-growth environment
• Competitive salary with opportunities for career advancement
• Collaborative, forward-thinking work culture
• 21 leave credits plus all client-based holidays
• HMO coverage with dependent benefits
• Exposure to world-class leadership from both local and international supervisors

Ready to take your sales career to the next level? Apply now

For Medical Course Graduates

Customer Care Representative

We are looking for a Customer Care Representative (CCR) to join our Primary Care team. The CCR will serve as the first point of contact for patients, ensuring excellent service, assisting doctors, and supporting smooth clinic operations.

Key Responsibilities

• Welcome and assist patients at the front desk
• Verify patient details and HMO coverage
• Record vital signs and prepare patients for consultation
• Perform ECGs and endorse results to the physician
• Assist with scheduling, inquiries, and documentation
• Submit daily reports and maintain clinic supplies
• Support doctors during consultations and patient care
• Address patient feedback and follow clinic protocols

Qualifications

• Graduate of any medical-allied course (BS Nursing preferred)
• Basic First Aid certification is an advantage
• Experience in clinic operations is preferred
• Strong communication and customer service skills
• Computer literate, detail-oriented, and able to multitask
• Willing to work on rotational shifts (5 days a week, with varying rest days)

Benefits

• Up to 15th Month Pay
• Quarterly Rice Subsidy
• Medicine Benefit
• HMO Coverage
• Life Insurance
• Convertible Leave Credits

Application Process

Interested applicants must complete this form:

Note: Applications without the form may not be considered. If you have already submitted previously, there is no need to reapply.

Join us and be part of a team that makes a difference in everyday healthcare.

Job Type: Full-time

Pay: From Php18,000.00 per month

Work Location: In person