1,645 Quality Supervisor jobs in the Philippines

The Megawide Group has a vision of a First-World Philippines. This vision united all its businesses, driven by a mission to deliver engineering excellence and innovation in its diverse assets throughout the Philippines.

We are a proud Quadruple A contractor in the Philippines, an exceptional innovator in Engineering, Procurement, and Construction (EPC), and infrastructure development through proprietary engineering methodologies.

Megawide is currently seeking of a Quality Area Supervisor who will be responsible in the implementation of Project Quality Plan, Inspection and Test Plan.

DUTIES AND RESPONSIBILITIES:

• Overview and assist preparation and implementation of Project Quality Plan and Inspection and Test Plan.
• Conducts site audits to ensure implementation of Project Requirements, 5 PMLC, PQP and ITP.
• Enforce Quality in the entire project duration, prepares necessary reports, analyze root cause and provide recommendations.
• Adapt to new methods, developments, and improvement on Quality processes.
• Supports management in executing company directives.

QUALIFICATIONS:

• Graduate of Civil, Mechanical, or Electrical Engineering.
• Preferably licensed.
• 10 years of relevant experience in the construction industry.
• 5 years of experience related to Quality Control.
• ISO internal auditor.
• Willing to work in Quezon City.

Job Description
*About TaskUs: *
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

*What We Offer: *
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

What does a
Quality Supervisor
do? Think of yourself as someone who provides performance enforcement, mentorship, guidance, and career development advice to TaskUs' Quality Analysts.

Imagine yourself going to work with one thing on your mind: to supervise the performance of Quality Analysts (QAs) and ensure their compliance with processes. Your tasks center on supporting QAs in analyzing and resolving client issues and concerns, which include the execution of escalation procedures.

As a Quality Supervisor, You Will

• Mentor, guide and help develop a career path for Quality Analysts;
• Implement, oversee, and enforce escalation channels in accordance with mutually agreed-upon procedures;
• Lead a high-performing team to build problem-solving, critical thinking, analytical, and technical skills;
• Establish ambitious but realistic team goals;
• Work with direct reports on plans for executing and measuring progress and sharing results; and
• Identify actionable insights, offer recommendations, and shape the team's strategy.

Do you have what it takes to become a
Quality Supervisor
?

Requirements

• At least 2 years of relevant people management experience within or beyond the BPO space.
• Ability to think strategically and solve problems through creative means
• Background in providing constructive feedback and implementing corrective action plans
• High-level understanding of customer confidentiality standards
• Passion for developing the skills and know-how of team members
• Experience in mediation and conflict resolution techniques

*How We Partner To Protect You: *
TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

*DEI: *
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL
.
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.

Req Id: R_2506_8392

Posted At: Fri Jun :00:00 GMT+000 (Coordinated Universal Time)

• Develop and Implement Policies:

Create and maintain quality control procedures, systems, and standards.
- Team Leadership:

Train, supervise, and manage a team of quality control inspectors or analysts.
- Quality Monitoring:

Inspect incoming materials, production processes, and finished products to ensure they meet specifications and quality standards.
- Process Improvement:

Analyze quality data and production processes to identify defects and areas for improvement.
- Problem-Solving:

Investigate product quality concerns, customer complaints, and non-conformance issues, implementing corrective actions.
- Reporting:

Prepare detailed reports on quality control activities, results, and trends for management.
- Compliance:

Ensure the company and its products comply with industry regulations and standards.
- Collaboration:

Work closely with other departments, such as production, engineering, and logistics, to resolve quality issues and meet requirements.

Bagong Pag-asa Bakery, Inc. is seeking a dedicated Quality Supervisor to join our dynamic team. As a Quality Supervisor, you will play a pivotal role in ensuring the consistent delivery of high-quality products across our bakery operations. This full-time position is based in our Bagong Pag-asa, Quezon City, Metro Manila facility.

What you'll be doing

• Developing, implementing, and monitoring quality control processes and procedures to meet industry standards and customer requirements
• Inspecting raw materials, work-in-progress, and finished goods to identify and address any quality issues
• Conducting regular audits and providing detailed reports on quality performance
• Collaborating with production teams to identify and implement process improvements
• Providing training and guidance to production staff on quality control best practices
• Maintaining accurate records and documentation related to quality assurance
• Ensuring compliance with relevant health, safety, and environmental regulations

What we're looking for

• Minimum 1-2 years of experience in a quality assurance or control role within the manufacturing or food industry.
• Strong understanding of quality control principles, tools, and techniques
• Excellent problem-solving and decision-making skills
• Ability to work effectively in a team environment and communicate effectively at all levels
• Proficient in data analysis and report writing
• Familiarity with relevant industry regulations and standards
• Tertiary qualification in a relevant field, such as Industrial Engineering or related

Job Types: Full-time, Permanent

Pay: Php18, Php25,000.00 per month

Benefits:

• Pay raise

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Language:

• English/Tagalog (Preferred)

Work Location: In person

• Monitor production processes to ensure product quality.
• Maintain quality control procedures and standards.
• Perform inspections and tests processes to ensure compliance with quality standards.
• Assess quality issues and support root cause analysis for CAPA (Corrective and Preventive Action).
• Coordinate with cross functional team to resolve quality concerns.
• Supervise and providing mentorship to QC Engineers and inspectors to ensure efficient operations.

QUALIFICATIONS:

• Degree in any Engineering Courses.
• At least 10 years of work experience with 3 years of managing experience in Quality Field.
• Skilled in 7 QC Tools, 8D, FMEA, and SPC.
• With background in interpreting drawings provided by customer.
• Training and Seminar related to this training is an advantage.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift
• Company events
• Staff meals provided
• Transportation service provided

Education:

• Bachelor's (Required)

Experience:

• Quality management: 10 years (Required)

Work Location: In person

Skills Required:

Excellent Analytical skills, Customer Service skills, Research and Investigation. Proficient in Microsoft and Google suite. Strong interpersonal and Leadership skills, Problem solving

Roles & Responsibilities:

• Monitor QA Score of the assigned project.

• Supervise QA Analysts/Specialists

• Track and act upon End customer feedback

• Review Quality parameters and make changes whenever necessary in consultation with Operations

• Facilitate calibrations / do client interfacing

• Assist in preparing Quality Improvement Plans

• Help Operations with the necessary quality tools and how to use them effectively

• Provide guidance and leadership to QA team members

• Update progress on operations and quality activities

• Assist in aligning quality initiatives for achieving business objectives.

• Contribute to new initiatives for quality and to understand the effectiveness of current ones

Candidate Profile:

• With more than one year of relevant experience preferred especially in BPO set up

• Preferably with Content Moderation experience

• Effective communication skills, both written and verbal

• Proficient in Microsoft Office

• Ability to multi-task and meet timelines on deliverables

• Detail-oriented

* Terms and Conditions apply.

The main job of a Quality Supervisor is to manage productivity of QA and aid in their effectiveness. He/she should be conducting transaction auditing sessions and JMS sessions for Q-reps. He/she must keep the QA's motivated and working as a team, making sure each member understands company policies and guidelines. Associate Managers should possess strong organizational qualities and confidence, with sound communication and customer service skills. They should exhibit courtesy, patience and have a professional attitude when interacting with the QAs as well as customers. Associate managers need to display a strong work ethic, positive attitude and decent leadership skills while working as associates themselves.

Qualifications

TECHNICAL / PROFESSIONAL SKILL SET REQUIRED

• Background in a healthcare program
• Good knowledge of Quality metrics, their measurements and thresholds / targets
• Knowledge and clear understanding of critical and non-critical errors in the transactions
• Good in investigative and business writing skills.
• Good at creating reports using various tools and applications.
• Being able to perform risk analysis to the satisfaction of the stakeholders or departments.
• Basic exposure to statistical tools and approaches, trend analysis & cause analysis
• Working knowledge of MS Office (Word, Excel & PowerPoint)

BEHAVIORAL ATTRIBUTES

• Hard-working, innovative and meticulous
• Good Decision making and Problem-Solving abilities
• Team Handling and People Management Skills
• Very good Communication and analytical skills.
• Proactive in approach rather than reactive.

Additional information

KEY ROLES AND RESPONSIBILITIES

• Prepare weekly Sampling Plan and share with the QA team.
• Ensure that all types of transactions are monitored in the programs assigned
• Ensure that all the three types of audits are done as recommended by COPC - Live, Recorded and Side-by-Side
• Ensure Sampling Adherence is met MIPs are implemented if required.
• Track if the QAs are providing appropriate feedback basis the call audits to improve consultant's ability to perform better.
• Keep checking the QA's accuracy by doing ATA and Calibration.
• Prepare and share Gage R&R report.
• Be a consultant and advisor to the QAs to clarify on parameters during need.
• Conduct frequent QA reviews and provide inputs to QA on the areas to be focused
• Facilitate QA's to conduct NH trainings during Nesting.
• Analyse monitoring data to identify program level issues and opportunities
• Communicate the insights and analysis regularly to different teams like Service Delivery, Training, etc.

Qualifications and Job Description:

• Experience in Corporate Travel Account is required.
• Must have expertise in using CRYPTIC/NATIVE GDS
• Must be amenable to work 100% onsite at our Bridgetowne Site
• Lead and manage the Quality Assurance function for a team handling international ticketing, group bookings, and email support.
• Act as a Subject Matter Expert (SME) in ticketing processes to support quality audits and interventions.
• Monitor and evaluate the performance of L2 – Complex itinerary trained resources to ensure adherence to process standards.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Collaborate with operations leadership to ensure KPIs and SLAs are met from a quality perspective.
• Conduct regular quality reviews, calibration sessions, and feedback discussions with team members.
• Prepare and present quality dashboards and reports to stakeholders.
• Minimum 1–2 years of experience in Corporate Travel Quality Assurance, with exposure to at least one GDS (e.g.,Amadeus/Sabre).
• Proven experience in supervising or managing a quality team.
• Strong command of spoken and written English; confident in leading quality review calls and calibration sessions.
• Proficient in Excel and presentation tools for reporting and analysis.
• Excellent analytical skills with a focus on root cause analysis and corrective action planning.
• Strong conflict management and coaching abilities.

Are you ready to make an impact? Join
Infosys BPM
as a
Quality
Supervisor
and jumpstart your career

Key Responsibilities:

• Financial Assessments and revenue health.
• Process Management - Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them
• Process Control & Verification - Deploy and Monitor process verification methods (Transaction Monitoring). Establish control measures in the processes to achieve process stability and consistent delivery. Establish Quality measurement methods and ensure scores are improved.
• Client Management Relationship - Participate in engagement reviews with clients to provide quality specific performance reports. Analyze customer complaints, conduct root cause analysis take corrective actions.
• Process Institutionalization - Conduct engagement specific verification audits to identify gaps with respect to QMS. Raise and follow up on closure of CAR's
• Change Management - Address issues at engagement level while implementing the changes and ensure that changes are being sustained over a period of time
• Process Excellence- Drive Top down and bottoms up ideation to identify improvement opportunities in the account to meet the productivity improvement targets. Analyze the opportunities by demonstrating strong process knowledge, understanding of client business scenario, understanding of constraints in implementation etc. Lead small / medium size projects, perform project management activities. Able to estimate the benefits of transformation projects and present it to Finance / clients for sign off
• Metric Management - Monitor the SLA performance of the engagements. Conduct analysis to bring out insights. Drive Visualization initiative on the floors
• Talent management - Conduct Basic quality trainings to upskill quality and Ops resources. Provide appraisal feedback to direct report. Ensure employees are engaged and attrition is under control
• Benchmarking and Best Practice Sharing - Deploy best practices from other engagements to achieve benchmark performance and share best practices followed in the engagement at DC / Vertical level.
• Risk Management - Identify engagement and process level risk by performing risk audits and discussions with process owners and Cons and drive de risking.

Key Requirements:

• Bachelor's degree graduate, any field.
• Professional experience in Leadership in Quality Dept in a shared service or BPO environment.
• Excellent interpersonal, communication and analytical skills.
• Six Sigma Green Belt, Lean certification and/or ISO is required.
• Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned in
  Clark, Pampanga
  .

Certifications & Competence:

• Must be a Green Belt Lean Six Sigma Certified.
• Trained in Black Belt Certification is a plus.
• ISO 9001 Exposure

" We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines"